Dear ZhiQiang,We deeply regret the unpleasant experience. You may reach out to us via email and we will be happy to address your concerns. We strive to provide all of our guests with excellent service, and we regret that this was not the case for you. We hope to have the opportunity to welcome you back in the future.Warm regards,Jason TohMarketing Services Manager

Dear Bernard,Thank you for sharing your comments with us. In regards to the self check-in app, the pre-registration can be done up to 6 days before arrival, this will save your time for the remaining self check-in process on your day of arrival. We will continue to improve our services to make your next stay a better one! We look forward to welcoming you to ST Signature again soon.Warm regards,Jason TohMarketing Services Manager

Dear Vasanta, Please accept our sincere apologies for the unpleasant experience. We take your feedback seriously and would like to address some of the issues. In regards to the self check-in app, the pre-registration can be done up to 6 days before arrival. This will save your time for the remaining self check-in process on your day of arrival. The security deposit is a standard hotel practice and the pre-authorization hold will be released should no incidentals occur after your check-out, we seek your kind understanding in this matter. We will continue to make improvements and still look forward to welcome you to ST Signature again soon. Warm regards, Jason Toh Marketing Services Manager