2/10 – Ungenügend
Meni K., Cedar Park, TX
2. Aug. 2024
Verbesserungswürdig: Sauberkeit
Do Not Rent!
Checked in and immediately noticed ants and dirty floors. I then turned on the minisplit A/C to cool the room down while I contacted Vacasa about the housekeeping issue. While on hold, I noticed there was trash in the trash cans, and kitchens had not been wiped down.
There are several spots where plaster that has been repaired but not painted. The inside left of the door jamb looks like it was kicked in. The towel bar is missing (pic 14). There's a large mirror in pics 12 and 13 that's also missing. Shampoo/soap dispenser missing bottles. A window lever was still missing so we were unable to lock that the entire 6 days we stayed there. We had to figure out how to tape it shut, because no one came to deal with ANY of the issues in this very small unit.
We booked this for the "lake view" (which we presumed meant that would be our view from our room) and the hot tub. The lake view can only be seen from the open front door of the unit or the rooftop area. The room was in such a poor state that we didn't expect the hot tub to be maintained either.
All of these room issues are mentioned in a review left 8 months ago on December 7, 2023, so there has been plenty of time to remedy this. I spent every day of my vacation trying to get in touch with Vacasa for housekeeping service and a refund. I sent pics of issues several times with no contact from the local team and no help from the corporate team. Terrible condition, absolutely should not have been rented.
Meni K.
Aufenthalt von 5 Nächten im Juli 2024