Außenbereich

Bewertungen von Red Roof Inn PLUS+ & Suites Savannah - I-95

2 out of 5
Red Roof Inn PLUS+ & Suites Savannah - I-95
45 Fort Argyle Road, I-95 Exit 94, Savannah, GA

Bewertungen

7,2

Gut

234 von insgesamt 754 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
210 von insgesamt 754 Gästebewertungen haben eine Bewertung von 8 - Gut" "
130 von insgesamt 754 Gästebewertungen haben eine Bewertung von 6 - Okay" "
81 von insgesamt 754 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
99 von insgesamt 754 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,4/10

Sauberkeit

8,0/10

Personal & Service

6,8/10

Ausstattung

7,0/10

Zustand der Unterkunft

7,0/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Nadja

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Very loud (other guests) and the floors in our room were sticky, not nice and the room didn't smell good.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Sashauna Red Roof Management am 21. Mai 2023
Dear Nadja,Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ & Suites Savannah - I-95. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. The situation you described regarding the uncleanliness of the floor, the unpleasant odor you encountered and the loud noise you experienced is truly regrettable. We are very sorry for your experience. Our team is committed to satisfying our guests, so we are very thankful for your feedback.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

4/10 – Schlecht

Ryan, Palm Coast

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The pictures and rating are a lie. Room was very dirty. You are not allowed extra linens. Your not allowed to take food to your room. The biggest no no was at check in, they charged us a online booking charge. Yes you read that correctly. Because we booked thru Expedia, we were charged a extra online booking fee. The only positive was the female front desk agent was amazing and very good at her job.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Sashauna RediResponse Specialist am 12. Mai 2024
Dear Ryan,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ & SUITES SAVANNAH - I-95. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. The situation you described regarding the lack of extra linens, the uncleanliness of the room and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns.Nevertheless, I was thrilled to see you were satisfied with the customer service you received from our front desk staff. Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 – Hervorragend

Miranda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The perfect place to stay for 1 night on our trip to Florida. Clean, quiet, pet friendly, and staff were very nice.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von M am 10. Mai 2024
Dear Miranda,Thank you for taking the time to rate us so highly! We are thrilled to know that you enjoyed your stay with us and that we met your expectations. We always strive to provide quality service and satisfaction to the guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team

8/10 – Gut

Charles

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Was in the area of nice restaurants and shopping iptions
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 10. Mai 2024
Hello Charles, We are pleased to hear that you enjoyed the convenient location of our hotel near popular dining and shopping options. It is always our aim to provide our guests with easy access to the best attractions in the area. Should you need any assistance with future bookings or recommendations, please feel free to reach out to our management team for further assistance.

10/10 – Hervorragend

Marissa

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
the indoor pool was nice
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 4. Mai 2024
Hello Marissa,We're delighted to hear that you enjoyed our indoor pool during your stay. We strive to provide a relaxing and enjoyable experience for all our guests. Your feedback is appreciated, and we hope to welcome you back to our hotel in the future.

4/10 – Schlecht

Ross

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
-The outside door window was smashed entering the hallway. -Hallway carpets are stained and not vacuumed. -The room had a horrible stink when entering due to air fresheners, they are using. Not sure if they are trying to cover up another smell. -indoor swimming pool and hot tub wasvdirty looking. I am not an overly fussy person, but would not use that facility. -The bed was clean and comfortable. -The bathroom was clean with clean towels and nice soaps. -The breakfast was limited and items not replenished. Price was good and free pets, but I think we are done with the Red Roof hotel brand.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 1. Mai 2024
Hello Ross, Thank you for sharing your recent stay experience with us. We appreciate your feedback and will make sure to address these concerns internally. We're glad to hear you found the bed comfortable and bathroom clean. Should you choose to revisit our brand in the future, we hope to provide an improved experience for you.

4/10 – Schlecht

Carolina, Ontario

Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 30. Apr. 2024
Hello Carolina, We're sorry to hear you didn't have a completely satisfactory stay. Please feel free to contact us with any specific feedback you may have so we can address it accordingly. We hope to have the opportunity to better serve you in the future.

8/10 – Gut

Kourtney

Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 15. Mai 2024
Hello Kourtney, We appreciate you choosing our hotel for your stay! We hope you had a wonderful experience, and we look forward to welcoming you back in the future.

8/10 – Gut

Shawna, West Plains

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
We stayed 3 nights and had an overall good experience. Front desk staff was very friendly and helpful when it came to info about places we wanted to visit. The only real thing we had an issue with was the tub didn't drain fast when we took showers
Aufenthalt von 3 Nächten im April 2024
Antwort von Manager am 23. Apr. 2024
Hello Shawna, We are glad to hear you had a pleasant stay and found our front desk staff accommodating. We appreciate your feedback regarding the tub drainage and will look into addressing this matter promptly. Thank you for bringing this to our attention.

10/10 – Hervorragend

Robert

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 17. Apr. 2024
Hello Robert,We are overjoyed to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back in the future.

2/10 – Ungenügend

Jacob

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
We walked in and the family in the lobby said they were waiting on a new room or the room to be cleaned because "it smelled like poop". Then another guy walked over and said the elevator didn't work. During this time we also found out that the pool was down all day(ended up being into the next day) because of sanitary issues. The overall location looked disgusting and I'm just glad they weren't surprised when I cancelled right when I walked up.
Aufenthalt von 3 Nächten im April 2024
Antwort von Manager am 9. Apr. 2024
Hello Jacob, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us, and we encourage guests to bring any concerns to our attention during their visit. We strive to address maintenance issues promptly to ensure a pleasant stay for all our guests. We appreciate your understanding and hope for the opportunity to provide a more positive experience in the future.

6/10 – Okay

kanika

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
At this point I’m convinced that all the hotels in this area DON’T have housekeeping. I stayed at the RRI for 2 nights for a work trip. The lobby area smells like wet dawg. The carpet in the hallway is just filthy. The gym had three pieces of equipment in it. Literally. The walls are thin. The first night I heard the tv from the room next to me all night. The room itself was decent. It’s no way anyone cleaned the shower. At all. Thankfully I travel with my own cleaning supplies. Changing rooms would have been no different I'm sure. I’m still confused as to what makes it a plus? There weren’t any amenities that justified the rate for the room or it being a plus anything. Staff was good.
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 10. Apr. 2024
Hello kanika, We appreciate your feedback and are sorry to hear about your experience. Our team values cleanliness and will address areas of improvement. Your comments help us enhance our services for future guests. Thank you for acknowledging our staff. If you have further concerns, please feel free to contact management directly.

4/10 – Schlecht

Donna

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Personal & Service und Ausstattung
The location and when the pool work s
Aufenthalt von 3 Nächten im April 2024
Antwort von Sashauna RediResponse Specialist am 7. Apr. 2024
Dear Donna,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ & SUITES SAVANNAH - I-95. I was thrilled to see you were pleased with the area in which we reside and the pool. Nevertheless, we at Red Roof continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

4/10 – Schlecht

Nancy

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
Would not stay again at this property. Room had some new things as you entered floor. Whole room needs updating. Moulding dirty and pulled away from wall. Toilet paper holder in wall Fell out as I went to use it. The sink vent is broken. All soap containers difficult and hard to get liquid out.
Antwort von Sashauna RediResponse Specialist am 7. Apr. 2024
Dear Nancy,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ & SUITES SAVANNAH - I-95. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. The situation you described regarding the possible mold you saw, the lack of cleanliness and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns.Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 – Hervorragend

Da

Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 26. Apr. 2024
Hello Da,We are thrilled to hear that you had an excellent stay at our hotel! If you have any suggestions or feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

8/10 – Gut

CRAIG, Sevierville

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Room alittle small
Aufenthalt von 1 Nacht im April 2024
Antwort von Linton RediResponse Specialist am 5. Apr. 2024
Dear Craig,Thank you for telling us about your recent visit at RED ROOF PLUS+ & SUITES SAVANNAH - I-95. We value your feedback and welcome your 4/5 score. However, you indicated that your room was small. Please know feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LintonRed Roof ManagementRediResponse Specialist

8/10 – Gut

Reza

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was okay to stay for one night. Room was clean and bed was comfy. We didn't have a chance to try pool and jacuzzi, but it looked small to us
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 5. Apr. 2024
Hello Reza,We are glad to hear you enjoyed your clean and comfy room during your stay. The pool and jacuzzi are designed to provide a relaxing experience for our guests, and we regret if they did not meet your expectations. Your feedback is valuable, and we thank you for sharing your thoughts with us.

6/10 – Okay

Marilyn

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Ausstattung
Not what I expected
Aufenthalt von 3 Nächten im März 2024
Antwort von Manager am 4. Apr. 2024
Hello Marilyn, We regret to hear that your stay did not meet your expectations. Your feedback is valuable to us as we continually strive to improve our services for all guests. For further assistance or to provide more detailed feedback, please do not hesitate to reach out to our management team directly. Thank you for choosing to stay with us.

10/10 – Hervorragend

Lee, Taveras

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Had the perfect room. Across from the indoor pool, close to laundry and ice and a short walk for breakfast, which was unexpectedly goid
Aufenthalt von 2 Nächten im März 2024
Antwort von Manager am 3. Apr. 2024
Hello Lee,We're glad to hear you enjoyed the convenience of your room's location and found the breakfast to be a pleasant surprise. Your feedback is valuable to us as we strive to meet our guests' expectations. Please feel free to contact our management team directly to discuss your stay further.

2/10 – Ungenügend

alisha

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They took the towel out of the room and didn’t replace. They refused to bring us up be towels and insisted we bring the old ones down Even though I explained numerous times housekeeping just have taken them. I also didn’t like housekeeping coming in while we were gone when we had the sign up. The breakfast was limited and they did not keep it refilled or stocked. The pool area was absolutely disgusting. Water smelled of pee and for non smoking everyone was vaping throughout the building. The smell was disgusting throughout the building. Staff was not friendly. Spend the money and stay downtown
Antwort von Sashauna RediResponse Specialist am 31. März 2024
Dear Alisha,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ & SUITES SAVANNAH - I-95. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the smell throughout the building, the unfriendly encounter you had with the staff, the uncleanliness of the pool area and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

6/10 – Okay

Judy

Verbesserungswürdig: Zustand der Unterkunft
Antwort von Manager am 3. Apr. 2024
Hello Judy, We appreciate you choosing our hotel for your stay. Please feel free to contact us directly to discuss any aspects of your visit further.

10/10 – Hervorragend

Douglas J. Schofield,

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I would recommend it to one!
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 27. März 2024
Hello Douglas J. Schofield,,We appreciate your recommendation and are pleased you enjoyed your stay with us! Your positive feedback is valuable to us. Thank you for choosing to stay at our hotel.

4/10 – Schlecht

Bryan and Valerie

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Extremely noisy after 12 midnight with yelling and screaming. Started to be very concerned about our safety. Checkout was at 11am and we were approached by cleaning staff it was about check-out time and for us to go. Maid carts in the way of stairs and sidewalk when it was raining, wife had to walk in the rain due to this. Very unprofessional attitudes big time. Last time at the roof for us!
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 25. März 2024
Hello Bryan and Valerie,We apologize for any inconvenience caused by the noise disturbances and staff behavior. Your safety and comfort are our priorities, so we regret that you felt concerned. We take all feedback seriously to improve our services for future guests. Your experience has been noted, and necessary steps will be taken to address these concerns.

2/10 – Ungenügend

Michael

Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 13. Apr. 2024
Hello Michael,We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address any issues you encountered.

10/10 – Hervorragend

William

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was extremely courteous. Check in was quick, our room was very nice and we were provided a welcome snack box which was appreciated after a long drive. Morning breakfast area was well stocked with coffee & juices, cereals, muffins, toast, eggs, waffles and biscuits and gravy. We will definitely be return customers on our next stay in Savannah. Thank you.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 22. März 2024
Hello William,We are pleased to hear that you enjoyed the service provided by our staff and found your room comfortable. It's great to know you appreciated the welcome snack box and our breakfast offerings. We look forward to welcoming you back on your next visit to Savannah. Thank you for choosing our hotel.

10/10 – Hervorragend

joanne

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The rooms had a window seat. The refrigerator had a separate freezer compartment
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 22. März 2024
Hello joanne,We appreciate your feedback on the window seat in the rooms and the refrigerator's separate freezer compartment. Your comments will be shared with the team for their awareness and review. If you have any further suggestions or concerns, please feel free to reach out to our management team directly.

6/10 – Okay

Mary

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Breakfast was awful. 6am til 9am isnt enough time since breakfast doesnt end until 10:30.
Aufenthalt von 2 Nächten im März 2024
Antwort von Manager am 22. März 2024
Hello Mary, We regret to hear about your breakfast experience. We value your feedback and will take it into consideration for future improvements. For any further concerns, please feel free to reach out to our management team directly.

8/10 – Gut

Roelof

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff and clean reasonably priced.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 22. März 2024
Hello Roelof,We are pleased to hear you found our staff friendly and our hotel clean during your stay. We strive to offer our guests a comfortable and affordable experience. Your feedback is valuable to us, thank you for sharing your thoughts with us.

8/10 – Gut

Mary

Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 7. Apr. 2024
Hello Mary,We are delighted to hear you had an enjoyable stay with us. We look forward to welcoming you back soon for another fantastic experience!

10/10 – Hervorragend

Jada

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im März 2024
Antwort von Manager am 16. März 2024
Hello Jada,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had an excellent experience with us. We hope to welcome you back soon for another memorable stay!

8/10 – Gut

Leon

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room was okay
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 12. März 2024
Hello Leon,We appreciate your feedback on your recent stay with us. Our team values all comments as it helps us improve our services and facilities for future guests. Should you have any further comments or suggestions, please feel free to reach out to our management team.

8/10 – Gut

Tatiane

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good place
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Manager am 9. März 2024
Hello Tatiane,We are delighted to hear that you enjoyed your stay with us. Our team appreciates your positive feedback and hopes to welcome you back in the future.

8/10 – Gut

Eduardo

Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 27. März 2024
Hello Eduardo, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 – Hervorragend

Jeffrey

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Quiet and convenient
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 2. März 2024
Hello Jeffrey,We're pleased to hear that you found our hotel quiet and convenient during your stay. Your feedback is valuable, and we appreciate you taking the time to leave a review. If you have any further comments or suggestions, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

8/10 – Gut

Marco

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 22. März 2024
Hello Marco, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

6/10 – Okay

Robert

Gut: Personal & Service
The breakfast was not good/ not a lot of choices for food. The gym didn’t work either. The bed was very comfortable and the pool was great
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 21. Feb. 2024
Hello Robert, We appreciate your feedback on your recent stay. We're glad to hear you found the bed comfortable and enjoyed the pool. Your comments about breakfast and the gym are important for us to improve our guest experience. We hope to welcome you back to our hotel in the future.

2/10 – Ungenügend

Alicia

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The staff were friendly and accomodating when asked for cleaning or assitance. There was a surprise fee of am extra $1.50 per night for booking via Expedia. The room smelled of mildew, there were popcorn seed and small bits of trash on the floor. There was a thick layer of dust on the headboards and it was very very dirty behind thebtv stand and the bedside table. The bathroom floor looked like it never gets washed, there was dried blood on the wall and brown around the toilet pedestal. The beds felt like we were sleeping on wood planks, the pilllow too thin. The walls too thin and there was a gap around the entire door, we could see light around 3 sides of the door and could see when people walked by. We could hear all of the traffic, the ice machine, the waffle maker, and conversations in the lobby. We could also hear the tv (all night long) and the conversations in the room next to ours. The breakfast was disappointing. Apples were the only fruit offered, the eggs were watery. The tables did not get wiped down between use. There is a fantastic Indian restaurant nearby.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Manager am 21. Feb. 2024
Hello Alicia, Thank you for sharing your feedback with us. We appreciate your kind words about our staff. We take all comments seriously and will share your concerns with the appropriate teams for review and improvement. We're glad to hear you found a fantastic Indian restaurant nearby.

10/10 – Hervorragend

Ricardo

Mit der Familie gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Linton RediResponse Specialist am 15. Feb. 2024
Hello Ricardo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES SAVANNAH - I-95 and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

4/10 – Schlecht

Majdi

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Not as good as expected
This was a trip to visit family in the area. We used the room exclusively to sleep. The entire hotel had a funky smell when you walk in the door. The room smelled of mold. There was an iron in the room with no ironing board. None were available to use. The breakfast was typical continental breakfast. The “scrambled eggs” were always watery because they added too much water to the powdered mix. Overall, not very pleasant experience.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Manager am 14. Feb. 2024
Hello Majdi,Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. If there was any unpleasant smell, we will further investigate and address the issue accordingly. We appreciate your feedback regarding the iron and ironing board availability - we will ensure that it is addressed with our team. Regarding breakfast, we will take your comments into consideration to improve our offerings. Thank you for your understanding and we hope to welcome you back in the future for a better experience.

6/10 – Okay

Eleanor

Gut: Personal & Service
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Linton RediResponse Specialist am 13. Feb. 2024
Hello Eleanor, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES SAVANNAH - I-95 and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 – Hervorragend

Nicholas

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 9. Feb. 2024
Hello Nicholas,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future!

6/10 – Okay

John

Mit der Familie gereist
Gut: Sauberkeit
The breakfast was really lacking but the rooms were nice.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 8. Feb. 2024
Hello John, Thank you for sharing your feedback with us. We're glad to hear that you found our rooms to be nice. We appreciate your input regarding the breakfast and will pass it along to our team for further improvement. We hope to have the opportunity to welcome you back in the future for an even better experience.

8/10 – Gut

Michel

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
la propreté était très bien. Le déjeuner pas terrible.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 2. Feb. 2024
Hello Michel,Nous sommes ravis que vous ayez trouvé notre hôtel propre et bien entretenu. Cependant, nous regrettons d'apprendre que vous n'avez pas été entièrement satisfait de notre petit-déjeuner. Nous apprécions vos commentaires et nous les transmettrons à notre équipe afin d'améliorer nos services. Nous espérons néanmoins que vous avez passé un agréable séjour dans notre établissement.

6/10 – Okay

Shakeema

Gut: Personal & Service
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Sashauna RediResponse Specialist am 2. Feb. 2024
Hello Shakeema,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Savannah - I-95 and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

4/10 – Schlecht

Pauline

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
There were Hugh dogs in the room next door loud and barking during my sleep. Very dirty. Hallways smelt like dog and cat urine. Hot tube not working. Staff rude. Food terrible. Did not feel safe. Last time at a red roof inn
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Manager am 31. Jan. 2024
Hello Pauline, Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. Guest satisfaction is important to us, and we strive to provide a comfortable stay for all our guests. We will address your concerns with the appropriate departments to ensure improvements are made. We appreciate your feedback and hope you will reconsider staying with us in the future.

6/10 – Okay

Chris, Grayslake

Mit der Familie gereist
Gut: Personal & Service
If you need a place to stay for a night this is the place. It’s a basic hotel with a reasonable price.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 10. Jan. 2024
Hello Chris,Thank you for choosing our hotel for your stay. We're delighted to hear that you found our pricing reasonable. We strive to provide our guests with a comfortable and convenient stay, and we appreciate your feedback. Should you have any future travel plans, we would love to welcome you back as our guest.

8/10 – Gut

Alex

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Had a good stay. About 18 min to Savannah which was convenient. Got stuck on the elevator once so we decided not to use. Overall good stay for the price.
Antwort von Manager am 10. Jan. 2024
Hello Alex,Thank you for choosing our hotel for your stay near Savannah. We are glad to hear that you found the location convenient. We apologize for any inconvenience you experienced with the elevator, however, we appreciate your understanding. It's great to hear that you had an overall good stay with us, especially considering the price. We hope to welcome you back in the future for an even better experience.

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Felt safe but not clean
The room was not in great shape and smelled very musty. It wasn’t really dirty, but I certainly was not clean - water stains on faucets, mold beginning in tub, not a great smell.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Linton Rediresponse Specialist am 31. Jan. 2024
Dear Valued Guest,Thank you for telling us about your recent visit to RED ROOF PLUS+ & SUITES SAVANNAH - I-95. I was disappointed to read that the unpleasant odor in your room, the condition of the tub and the other downsides mentioned. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,Red Roof Management

6/10 – Okay

Burdette

Mit Haustieren gereist, Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
I had a family emergency and when I called the lady said it’s ok she cancelled for me, and I asked to just change the arrival date, and she said I was good to go. When I arrived I no longer had a reservation and I ended up not getting a rate that I had had. The shower leaked and sprayed water everywhere at its connection to the interior pipes. Breakfast eggs tasted like sand. Along the entire parking is nothing but a trash dump in the tree line and feral cats everywhere. Just won’t stay there again.. pool looked like it had algae on the bottom.. didn’t try it or the hot tub out.
Aufenthalt von 9 Nächten im Dezember 2023
Antwort von Manager am 9. Jan. 2024
Hello Burdette,I apologize for the inconvenience you experienced with your reservation and the condition of the shower. We strive to provide exceptional service and I'm sorry we fell short in meeting your expectations. Regarding the breakfast eggs, I apologize that they did not meet your standards. As for the parking area and pool, we appreciate your feedback and will address these concerns with our team. We hope you will give us another chance in the future to provide you with a better experience.

10/10 – Hervorragend

Thea

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
For a low budget hotel it was more than I could have asked for. Great place to stay for a night.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 8. Jan. 2024
Hello Thea,Thank you for choosing our low budget hotel for your stay. We're delighted to hear that we exceeded your expectations and provided you with a great experience during your time with us. Should you have any future travel plans, we would be honored to welcome you back for another enjoyable stay.