2/10 – Ungenügend
Emily G.
31. Aug. 2022
Verbesserungswürdig: Sauberkeit
Nice beach, Condo needs attention
Pros: The beach. This is a small complex and the private beach was not crowded which made the beach days so much more enjoyable and relaxing with small kids.
Cons:
The unit is in desperate need of a deep cleaning. Even basic cleaning was not done well before our arrival (floors sticky, fans covered with dust, kitchen cabinets visibly dirty).
Other items in the unit need more detailed cleaning or work done. There was mold on the ceiling of the second bedroom closet. The area rugs are so dirty our kids feet were black after walking barefoot in the unit as soon as we arrived. I found cockroaches on two different occasions/places. The patio door handles were broken (could still open the doors but not by the handle). An electrical outlet in the second bedroom didn’t work. The glass table in the kitchen had a chip out of it (small but if my kids ran their hand over it, it could cut them).
I did communicate some of the broken items to the management company upon our arrival. They offered to have someone come fix them but we decided we did not want the hassle of having someone come in to repair or clean after we arrived. We clorox wiped surfaces down and I kept the door to the moldy closet closed.
However, in my opinion, it does not seem like anyone from a management company has walked through this unit in some time. The area and complex are great, but guests would have a much better experience if these items were addressed.
All of this was communicated to the management company after we left when they sent an email questionnaire about our stay.
Emily G.
Aufenthalt von 7 Nächten im August 2022