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Bewertungen von The Palms Resort & Bar

3 out of 5
The Palms Resort & Bar
Crystal Beach Purok 1-A Brgy. La Paz, San Narciso, Zambales

Bewertungen

6,2
4 von insgesamt 11 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
0 von insgesamt 11 Gästebewertungen haben eine Bewertung von 8 - Gut" "
2 von insgesamt 11 Gästebewertungen haben eine Bewertung von 6 - Okay" "
3 von insgesamt 11 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
2 von insgesamt 11 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,2/10

Sauberkeit

7,8/10

Personal & Service

5,6/10

Ausstattung

6,8/10

Zustand der Unterkunft

6,6/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

blanche

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Rooms are quite small for 3 people. And the price for a small room for 3 persons. Staff are great though.
Aufenthalt von 5 Nächten im Februar 2024

6/10 – Okay

Ivy

Mit der Familie gereist
Gut: Personal & Service
Booked this property to have comfortable stay while my husband has a camping event nearby. It was convenient and near the beach area where the event is. The room is just enough for me and my 2kids. Was not able to experience the amenities. The only let down is when a big cockroach got into our room. Big fear! 😅 So hopefully, they do regular Baygon spray 😊
Aufenthalt von 2 Nächten im Februar 2024

10/10 – Hervorragend

Excelsa, Coronado

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The place is in great location. Walk to the beach, the staff were friendly. Parking no problems. Onsite has foods. We will definitely book again.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von -The Palms am 30. Jan. 2024
Thank you for your wonderful review. We're delighted to know that you had such a positive experience. We hope to have the pleasure of having you here again in the future!

4/10 – Schlecht

Jon Erwin

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Upon initial arrival, we thought we were in the wrong alleyway. It turns out that were at the right place. We had booked the Classic Triple Room. The AC unit wasn't properly sealed - so bugs could easily fly/crawl into the room (there were a couple flys and mosquitos in the room that night). The room was tiny for a twin bed and single bed. The photos make the room appear larger than it really is. The entire room smelled like it had been cleaned with bleach, but still smelled like a public urinal. We checked out after finding out that there are better places to stay nearby.

10/10 – Hervorragend

Excelsa, Coronado

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This was a gift to my sister and niece. They had a great time there. There’s a lot of activities to do at the hotel and the neighboring hotels.
Aufenthalt von 2 Nächten im Mai 2023

2/10 – Ungenügend

Teresita

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Deceiving. the property location did not match the information as described in the Property advertisement.
Aufenthalt von 2 Nächten im April 2023

4/10 – Schlecht

Aldrich Oliver Po

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
we got in at around 7-8pm, and parking situation was terrible, but their staff was kind enough to let us park on their driveway. the toilet bowl in room 7 was clogged the entire time we were there.

10/10 – Hervorragend

Lazario Owen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was very friendly and helpful. Always ready to help if there was anything I needed. I definitely will go back.

2/10 – Ungenügend

Lourdes

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
very bad customer service. unhygienic jacuzzi. Approachable staff but not attending to customer's requests.
Aufenthalt von 1 Nacht im Mai 2022

10/10 – Hervorragend

anthony

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great place to stay
Best resort in San Narciso. Jane cooked good food. The bar and pool was fun
Aufenthalt von 1 Nacht im Februar 2022

4/10 – Schlecht

Rolly

Mit Haustieren gereist, Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Ausstattung
The room is clean and free breakfast is good. What really disappointing to us is their lack of good customer service. No staff is attending to our needs/inquiries. We were not also able to use the pool because on the day that we arrived, it is for cleaning until the next day it wasn't cleaned. We just left earlier than our checkout time because we cannot do anything other than going to the beach.
Aufenthalt von 1 Nacht im Dezember 2021
Antwort von Jane am 22. Dez. 2021
Hi! Thank you very much for taking a time to leave us a review. Apologies for the inconvenience about the pool being crystal brown in color on the day for your arrival. There was a heavy rain caused by the typhoon that has destroyed a lot of homes in Siargao Island. Unfortunately, in zambales we experienced very heavy rain a day before your arrival. It has been being vacuum before and after you arrived but really sorry we couldn’t make the process faster & meet your expectations. However, it was not dirty. It was just crystal brown due to the rain. Shortly after you left the pool water’s color returned to it’s usual color. Thank you very much for appreciating the room was clean & food was good. Apologies we are still on skeletal work force due to the local tourism rules are constantly changing. We are sorry we couldn’t meet your customer service expectations, we are working to make things better for our future guests.