Eingangsbereich

Bewertungen von Hilton Providence

3.5 out of 5
Hilton Providence
21 Atwells Ave, Providence, RI

Bewertungen

7,4

Gut

342 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
281 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 8 - Gut" "
162 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 6 - Okay" "
125 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
93 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,8/10

Sauberkeit

8,2/10

Personal & Service

6,8/10

Ausstattung

7,2/10

Zustand der Unterkunft

7,2/10

Umweltfreundlichkeit

Bewertungen

2/10 – Ungenügend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Worst experience ever
One of the worst experience. Hotel is old and falling appart. Had to change room 3 times in 5 days because something would break (toilet, TV, …). Desk staff wasn’t helping much and impossible to speak to a manager. I’ll never go there again !
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Hilton Providence am 8. Feb. 2024
We are so sorry to hear that you had a less than perfect experience with us. Please accept our sincere apologies.

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2018

8/10 – Gut

Christine

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Housekeeping was excellent
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hilton Providence am 21. Mai 2024
Great feedback about housekeeping Christine! Thank you for sharing.

10/10 – Hervorragend

David

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hilton Providence am 13. Mai 2024
Great feedback David! Thank you for sharing.

10/10 – Hervorragend

Robert

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great check in experience
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hilton Providence am 10. Mai 2024
Thank you for the wonderful feedback Robert. We are thrilled to hear you had a great stay.

6/10 – Okay

Alfred

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The parking lot gate does not work. For $29 per day i expect more. Its an old building so i can look past somethings, but the parking gate is external and needs to be fixed
Aufenthalt von 4 Nächten im April 2024
Antwort von Hilton Providence am 10. Mai 2024
Please accept our apologies for failing to meet your expectations during a recent stay due to the exit gate experience. We understand how impactful the exit gate challenges can be to your overall stay here at the hotel.

2/10 – Ungenügend

Theresa

Aufenthalt von 2 Nächten im April 2024
Antwort von Hilton Providence am 23. Mai 2024
We're sorry to see that we fell short of your expectations Theresa. Please feel free to let us know how we could have made your experience better.

10/10 – Hervorragend

Johnny, New York

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Hilton Providence am 4. Mai 2024
Great review Johnny. Thank you for sharing your experience.

8/10 – Gut

MONTE, Gaithersburg

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very very accommodating staff.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hilton Providence am 30. Apr. 2024
Thank you for the positive feedback Monte. We appreciate your feedback and are thrilled to have met your expectations during a recent stay.

8/10 – Gut

Jakub

Aufenthalt von 2 Nächten im April 2024
Antwort von Hilton Providence am 21. Mai 2024
Thank you for the positive feedback Jakub. We appreciate your review.

4/10 – Schlecht

christian

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Hilton Providence am 30. Apr. 2024
We are sorry to have fallen short of your expectations during a recent stay Christian. Thank you for sharing. If there is anything additional that we can do to enhance future stays, please do not hesitate to reach out.

8/10 – Gut

Stacey

Aufenthalt von 1 Nacht im April 2024
Antwort von Hilton Providence am 18. Mai 2024
Thank you for sharing your feedback with us Stacey. We are happy to see that the hotel met your needs. Hope to see you again soon!

10/10 – Hervorragend

Russel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good overall
Aufenthalt von 1 Nacht im April 2024
Antwort von Hilton Providence am 25. Apr. 2024
Great feedback Russel. We are so happy to hear that you had a great stay! We look forward to seeing you again.

10/10 – Hervorragend

Valerie

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im April 2024
Antwort von Hilton Providence am 22. Apr. 2024
Great feedback Valerie. Thank you for sharing.

6/10 – Okay

Doreen

Mit dem Partner gereist
Gut: Personal & Service
The TV remote did not work. Went out to get ice and couldn’t find any, Ice machines on both the fourth and eighth floor were not functioning. Hotel room was clean, staff was friendly and helpful.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hilton Providence am 22. Apr. 2024
Please accept our apologies, Doreen. We appreciate your business and are sorry to hear that you encountered challenges with the remote and ice machines.

8/10 – Gut

Paulina

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location
Aufenthalt von 2 Nächten im April 2024
Antwort von Hilton Providence am 9. Apr. 2024
Thank You for the positive feedback Paulina. We appreciate your review.

6/10 – Okay

Ryan

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
My room smelled musty and as if it had been smoked in for many years.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hilton Providence am 25. März 2024
Thank you for sharing your feedback Ryan. We apologize that you had a less than perfect experience. We will share your comments with the team so that we can improve for future guests.

10/10 – Hervorragend

Elizabeth

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice staff
Aufenthalt von 1 Nacht im März 2024
Antwort von Hilton Providence am 25. März 2024
Great feedback Elizabeth. We appreciate your feedback and we are pleased to hear you enjoyed the hotel and its team. We look forward to welcoming you back.

4/10 – Schlecht

Asiah

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
.
Aufenthalt von 2 Nächten im März 2024
Antwort von Hilton Providence am 22. März 2024
Thank you for your feedback Asiah. We are disappointed that the hotel did not meet your expectations. We would love to hear more about your experience so that we can make adjustments that will better serve the needs of our guests. Please feel free to contact the hotel directly.

10/10 – Hervorragend

cynthia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great hotel convenient, clean and everyone working there was professional. Thank you!
Aufenthalt von 1 Nacht im März 2024
Antwort von Hilton Providence am 14. März 2024
We appreciate your feedback Cynthia. Thank you for sharing it with us. We hope to see you again soon.

8/10 – Gut

Donald Lyall

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im März 2024
Antwort von Hilton Providence am 13. März 2024
Thank you for your feedback Donald. We appreciate your business and are pleased to hear you had a great stay.

8/10 – Gut

Daniel

Aufenthalt von 1 Nacht im März 2024
Antwort von Hilton Providence am 1. Apr. 2024
Thank you for the positive feedback Daniel. We appreciate the review and hope to have another opportunity to welcome you back in the future.

6/10 – Okay

steven

Mit der Familie gereist
Gut: Personal & Service
Close to arena and federal hill. Parking not very good.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hilton Providence am 11. März 2024
Thank you for your feedback Steven. We hope that you enjoyed your stay overall despite the challenge you encountered with parking.

8/10 – Gut

Emily

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Hilton Providence am 8. März 2024
We appreciate your feedback Emily. Thank you for sharing your experience with us!

6/10 – Okay

ALLISON

Gut: Sauberkeit und Zustand der Unterkunft
The parking situation was really bad. We had to drive around the entire city to find a space because all parking at the hotel and general vicinity was full even though parking is advertised as part of the hotel amenities.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hilton Providence am 28. Feb. 2024
Thank you for your comments regarding a recent stay. We appreciate your feedback and are sorry to hear that you encountered a challenge with parking.

4/10 – Schlecht

Danielle

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
Not worth the price
The parking is a nightmare because they allow non guests to use the lot. You are charged $29/per night even if they do not have a space for you. You have to ask for a refrigerator and hope they have one available. Our sink was clogged, stained towels and the safety latch on the door was missing.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hilton Providence am 26. Feb. 2024
Thank you for sharing your feedback with us Danielle. We apologize for the inconveniences that you encountered. We will work on improving these items with the team.

10/10 – Hervorragend

Jennifer

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Convenient location
Always consistently good here
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hilton Providence am 26. Feb. 2024
Thank you for the positive feedback Jennifer. We appreciate your comments.

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Stayed a night because we were attending a concert. Had a great time and hotel staff was very friendly and accommodating.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hilton Providence am 26. Feb. 2024
Great review! We are so happy to hear that the hotel met your expectations. Hope to see you again soon.

10/10 – Hervorragend

Danielle

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Love it as always!
Great stay per usual. Parking is expensive so I'm ironically glad it was full. Bathroom had some funny stains but the bed is great. Smells good. Clean floors! I will be back soon.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hilton Providence am 26. Feb. 2024
Thank you for sharing Danielle. We appreciate the positive comments.

4/10 – Schlecht

Allison

Mit dem Partner gereist
The room was just ok. The breakfast the next day was horrible. Ran out of food, never came around to ask if we wanted anything. Had to hunt people down to get anything, including the bill!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hilton Providence am 26. Feb. 2024
We're sorry to hear that we fell short of your expectations Allison. We will share the comments with the team and hope to see you again in the future.

4/10 – Schlecht

Greg

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit
Great Location! Elevator service is sketchy. A little concerning. Front desk staff was great. Suprisngly found a dirty sock in the bed. The air quality needs work. Our rooms were stuffy and had a wet concrete smell. Not sure why. Probability of going back is slim. Hope this helps.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hilton Providence am 26. Feb. 2024
Sorry to have disappointed you Greg. We appreciate your feedback and will work to make the necessary adjustments for potential visits in the future.

2/10 – Ungenügend

mark

Awful experience
You overbooked us on a Saturday night. Had to Uber to a different hotel after a night out. Awful experience
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hilton Providence am 25. Feb. 2024
Thank you for the feedback Mark. We apologize for the issues you encountered. We will work with the front desk to avoid this in the future.

10/10 – Hervorragend

Shawn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very close to Italian restaurants
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hilton Providence am 23. Feb. 2024
We appreciate the 5 star review Shawn! Thank you for sharing with the team.

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
The good: room was clean, comfortable, clean linens, good shower, beds comfortable. Close to convention center. The bad: first hotel in a while we've been to with no fridges in rooms. No continental breakfast or any coffee in the lobby even. Elevators weren't all working.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hilton Providence am 20. Feb. 2024
Thank you for sharing your feedback with us. We appreciate the comments and are happy to hear that overall you enjoyed your stay. We hope to see you again soon!

8/10 – Gut

Nora

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was in excellent condition. The bathroom was clean but the bar of soap was opened and used and only 1 bar for 2 people.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hilton Providence am 19. Feb. 2024
Thank you for sharing your feedback Nora. We appreciate your review and are happy to hear that overall you had a great experience.

10/10 – Hervorragend

Anthony

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hilton Providence am 19. Feb. 2024
Great review Anthony! Thank you for sharing.

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
No hot water
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hilton Providence am 15. Feb. 2024
Please accept our apologies for the water issue that you encountered. We are so sorry to hear that you did not have any hot water. We wish that you alerted the hotel so that we could have made alternate accommodations for you during your stay.

8/10 – Gut

Cory

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff from housekeeping to maintenance were very helpful and welcoming
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Hilton Providence am 14. Feb. 2024
Great feedback Cory. Thank you for sharing.

8/10 – Gut

Emily

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good times
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hilton Providence am 8. Feb. 2024
Great feedback Emily! Thank you for sharing.

6/10 – Okay

Christopher

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Average comfort Noisy stay
Just OK. The walls were so thin, the plumbing was extremely loud when another room used their sink or toilet...woke us up several times during the night. Put some Rockwool in those walls! I could hear other people's cell phone conversations too! Room was fine otherwise. Front desk staff friendly. Still waiting to find out how much the free parking will cost though. Hilton is just not what it used to be.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hilton Providence am 8. Feb. 2024
Thank you for sharing Christopher. We appreciate the comments and apologize for the noise concerns you encountered.

8/10 – Gut

bonnie mcneely

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hilton Providence am 8. Feb. 2024
Thank you for your feedback. We appreciate the review!

8/10 – Gut

Ryan

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hilton Providence am 8. Feb. 2024
Thank you for reviewing your recent experience with us Ryan.

10/10 – Hervorragend

Sophie

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location for Rhode Island Comic Con!
Antwort von Hilton Providence am 8. Feb. 2024
Great review Sophie! Thanks for sharing.

10/10 – Hervorragend

Caitlin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Hilton Providence am 8. Feb. 2024
Great review Caitlin. We are happy that you had a great stay.

6/10 – Okay

Elodia, Stamford

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hilton Providence am 20. März 2024
Thank you for your feedback. We appreciate your review and hope to have another opportunity in the future.

4/10 – Schlecht

Courtney

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Not impressed with this hotel. First they gave us keys to a room that hadn’t been cleaned yet. They were able to accommodate us right away but it was a nuisance bringing our things up to a room and have to go back down to check in again. Then we paid for a parking spot in the garage which I had thought guaranteed us a spot. We went out for the evening and when we returned the garage was full and we were on our own to find overnight parking in the area. If I had known that I probably wouldn’t have moved my car. With all the other options in the area I will not stay here again.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hilton Providence am 8. Feb. 2024
We're so sorry to hear you had a less than perfect experience Courtney. Please accept our sincere apologies for failing to meet your expectations.

4/10 – Schlecht

Brianna

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Hilton Providence am 8. Feb. 2024
Thank you for sharing your feedback Brianna. We are sorry to hear that we fell short of your expectations during a recent stay.

8/10 – Gut

Donna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Solid hotel
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Hilton Providence am 8. Feb. 2024
Great review Donna. Thank you for sharing.

6/10 – Okay

jorge

Mit dem Partner gereist, Mit einer Gruppe gereist
The room have a very strong smoke smell
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hilton Providence am 8. Feb. 2024
We apologize for the strong smoke smell Jorge. Thank you for taking the time to share with us.

4/10 – Schlecht

Breanna

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The sheets and blankets were actually disgusting. It looked like black mold or mildew was all over the underneaths
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hilton Providence am 8. Feb. 2024
We are so sorry to hear that you had a negative experience. We appreciate the review and will work on improving our services moving forward.