Henning, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.

We appreciate the amazing rating. Thank you!

Dear Stephen, Thank you for sharing your experience. We appreciate your feedback regarding the condition of our rooms and hallways. Maintaining our property to the highest standards is essential to us, and we apologize for any wear and tear you encountered. Your comments will be shared with our team for immediate attention. We are committed to ensuring a comfortable and pleasant stay for all our guests, and we will work diligently to address these concerns. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations on your next visit.Sincerely,Hotel Management

Dear ENRIQUE, Thank you for being our guest and for taking the time to give us your feedback. We apologize that you were dissatisfied with our housekeeping services. While our housekeeping is done weekly to respect our guests' privacy and offer minimal intrusion, we are always happy to provide fresh linens and whatever we can to make the most of your stay. If there was any miscommunication about our services during check-in, please accept our apologies. We value your loyalty and are committed to regaining your trust. Please allow us another opportunity to exceed your expectations and provide you with the exceptional service you deserve. Should you choose to stay with us again, we will ensure a more pleasant and comfortable experience.Sincerely,Hotel Management

Dear Cheryl, We are delighted about your positive experience with the staff at Extended Stay America! Providing exceptional service is our priority, and we are thrilled our team made your stay enjoyable. Your kind words motivate us to continue delivering excellent hospitality. We look forward to welcoming you back for another pleasant stay soon!Sincerely,Hotel Management

Dear Amy, Thank you for being our valued guest and taking the time to share your feedback. We sincerely apologize for the delay in checking in and regret the cleanliness, noise, and odor issues you encountered during your stay. Your experience does not reflect the high standards we aim to maintain. Rest assured, we take your feedback seriously and will address these concerns with our team to ensure improvements are made. We appreciate your decision and hope to make it up to you so we can make amends for your future stay.Sincerely,Hotel Management

Dear German, Thank you for choosing Extended Stay America. We're thrilled you found our hotel beautiful! Providing a welcoming and comfortable environment for our guests is our priority. Your positive feedback means a lot to us, and we hope you had a fantastic stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Juan, Thank you for choosing and sharing your review of your stay at Extended Stay Amerca. We're delighted you enjoyed our rooms, which are equipped with kitchens and microwaves. Providing convenient amenities for our guests is a top priority, and we're thrilled that you found them to your liking. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Sincerely,Hotel Management

Dear Matthew, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. We appreciate you bringing this to our attention as we continually strive to improve. We value our guests and would love the opportunity to provide you with the hospitality you deserve, which you have come to expect from our brand. We hope your next stay with us is outstanding in every respect.Sincerely,Hotel Management

Dear John, Thank you for staying with Extended Stay America and sharing your feedback. We're delighted to read that everything went well with your check-in process and that you loved the quiet atmosphere. We appreciate your understanding regarding the deposit, and we will address the internet speed concern with the appropriate individuals for improvement. We hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely,Hotel Management

Dear Jacklyn, Thank you for your review and for choosing our hotel. We appreciate your kind words about our friendly front desk staff. However, we regret to hear about the disappointment with the room condition and breakfast offerings. We understand the importance of a comfortable stay, and we apologize for any inconvenience. Your comments are valuable, and we'll use them to improve our services. We hope you'll reconsider and give us another chance to provide a more enjoyable experience in the future.Sincerely,Hotel Management

Dear Donald, It was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We hope you are already planning another visit our way.Sincerely,Hotel Management

Dear Edgardo, Thank you for taking the time to share your thoughts with us. We genuinely value your feedback and apologize if your recent experience did not meet your expectations. We are continuously working to enhance our services, and your comments are crucial in guiding our improvements. We appreciate your loyalty to Extended Stay America and look forward to the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear Guest, We appreciate your feedback about the hotel's location. However, we apologize for any cleanliness issues and the shortcomings you experienced. Your comments regarding the condition of the room and amenities are valuable, and we will address these issues accordingly. Our team is dedicated to improving our guests' experiences, and we hope you will consider staying with us again in the future to experience positive changes. Your satisfaction is important to us.Sincerely,Hotel Management

Dear Michael, We appreciate you being our guest and providing your feedback. It's great to know your stay was enjoyable overall. However, we apologize for any miscommunication regarding our in-suite amenities. More often than not, our guests bring their own personal items from home to use in their suite, so we keep complimentary hair dryers and toiletries available upon request at the front desk. Please accept our sincere apologies if this was not communicated to you during check-in. Thank you so much for staying with us, and we look forward to your next visit. Sincerely,Hotel Management

Dear Jessica, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely Hotel Management

Dear Charlotte, Thank you for being our guest and appreciating our staff. Please accept our apologies and assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests' needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Regan, Thank you for choosing our hotel and sharing your experience with us. We are deeply sorry that your visit did not meet your expectations. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We truly apologize for any inconvenience caused to you. Your feedback is valuable to us in identifying areas for improvement, and we are grateful for your patience and understanding. Thank you for staying with us, and we hope that you will give us another opportunity to demonstrate the outstanding hospitality that we are known for.Sincerely,Hotel Management

Dear Linda, Thank you for your feedback regarding your noise concerns during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

Dear Monica, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations on every visit. Therefore, we are sorry for the noise and cleanliness concerns you experienced, which kept you from having an outstanding stay. Please know our front desk is always available and happy to help make your stay as comfortable as possible. We hope to restore your confidence in our hotel on your next visit to the area.Sincerely,Hotel Management

Dear Eric, Thank you for staying at our hotel and sharing your comments. It isn't very pleasant to see such comments, as this is far from the experience we want our guests to have. Your feedback is very important to us, and we are truly sorry you could not enjoy your stay. We hope to have another occasion to exceed your expectations and to welcome you back soon.Sincerely,Hotel Management

Dear Edgardo, Thank you for the excellent review. We are glad your stay was enjoyable, and we could exceed your expectations for a great price. We appreciate you taking the time to leave your kind remarks. Thank you for choosing Extended Stay America. We hope to welcome you back soon.Sincerely,Hotel Management

Dear Samuel A, We appreciate you being our guest and providing feedback. Please accept our apologies for any housekeeping oversights you experienced. We are also sorry for the inconvenience you encountered with the charges on your credit card. We completely understand the frustration you must have experienced. Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management