2/10 – Ungenügend
Michael Ann L., Lake Forest, IL
13. Apr. 2026
Verbesserungswürdig: Sauberkeit
Upon our arrival, we encountered significant difficulties with the check-in process. We did not receive any check-in information or communication from Casago before our stay. Attempts to contact the company were unsuccessful; the phone number provided was disconnected, and a text sent through the app went unread. On the day we arrived, we spent 49 minutes on the phone with VRBO trying to resolve the situation. Finally, we received our information for the house, and, of course, the provided entry code did not work, so we had to reach out again to obtain a new one.Once inside the house, we found laundry left in the washer. The pool was dirty, and the filter was not running. The outdoor shower was filled with debris and was broken, and the backyard was in disarray. Charcoal was scattered around, and dirty socks were found in the cooler.Inside the house, wet towels had been left in the dryer for an extended period and needed to be rewashed. The return vents were covered in dust, and the sheets also required washing. The ice maker was not functioning. To address these issues, we went to Walmart to purchase cleaning supplies and began cleaning the property ourselves.Management was made aware of these concerns. Someone contacted us late in the evening, offering to clean the house, but by then, we had already taken care of most of the cleaning ourselves.
Michael Ann L.
Aufenthalt von 7 Nächten im März 2026