8/10 – Gut
Don W., St. Albert, Alberta, Canada
15. Feb. 2024
Gut: Sauberkeit
Quiet Estrella Retreat
This is a lovely home in a quiet, private location. It was very clean and well stocked. The backyard was amazing, with seating for about sixteen, two fire tables and a very small pool. There is a hot tub, but we were informed about ten days before our arrival that it wasn’t functioning and wouldn’t be repaired until the last day of our stay. I thought some sort of compensation would have been fair, as we had specifically booked a place with a hot tub. Just a bottle of wine or a gift certificate to a local restaurant would have been appreciated. There were a number of maintenance issues as well. The under cabinet lighting and outlets on one side of the kitchen weren’t working as were the pool lights and lights in the barbecue area. The gas fireplace didn’t seem to be operational and some of the landscape lights were broken. The couch needs replacing as well.
For the most part, these were minor annoyances and didn’t affect the enjoyment of our stay. I felt though, that we were paying a premium price for the property and would have expected everything to be in good working order.
I gave it four stars overall but I think with a bit of attention to maintenance issues it could easily be a five star property.
Don W.
Aufenthalt von 7 Nächten im Februar 2024