Lobby

Bewertungen von The Zen Hotel Palo Alto

2.5 out of 5
The Zen Hotel Palo Alto
4164 El Camino Real, Palo Alto, CA

Bewertungen

9,2

Wunderbar

698 von insgesamt 1010 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
216 von insgesamt 1010 Gästebewertungen haben eine Bewertung von 8 - Gut" "
50 von insgesamt 1010 Gästebewertungen haben eine Bewertung von 6 - Okay" "
27 von insgesamt 1010 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
19 von insgesamt 1010 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,4/10

Personal & Service

8,6/10

Ausstattung

9,0/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Monika

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Mittelklasse zu teuer für was es bietet
Große Zimmer sonst üblicher Motel Stil. Frühstück USA typisch , nichts besonderes, laut da an Hauptstraße.
Aufenthalt von 1 Nacht im September 2023
Antwort von Customer Care Team am 2. Okt. 2023
Dear Monika, thank you for sharing your feedback about your stay with us. It's good to hear that you found the rooms large, which can provide extra comfort during your stay. However, we understand your comments about the motel style and the noise from the main street. We'll take your feedback into consideration as we work to make improvements to enhance the guest experience and handle any noise issues. Regarding the breakfast, we aim to provide a satisfying meal to start the day, but we apologize if it didn't meet your expectations. Guest feedback is important to us, and we'll take your comments into account. If you have any more comments or specific requests for your next visit, please feel free to let us know. We're here to make your future stays more enjoyable. Thank you for choosing to stay with us, and we hope to serve you again in the future with enhancements in these areas.Best Regards,Customer Care Team

2/10 – Ungenügend

Roland

Verbesserungswürdig: Personal & Service
Ohne Vorankündigung 50 USD als Deposit suf die Kreditkarte belastet. 7 Tage später warte ich immer noch auf die Gutschrift
Antwort von Customer Care Team am 17. Juli 2023
Lieber Roland, wir entschuldigen uns für etwaige Unannehmlichkeiten bezüglich der Anzahlung und der Verzögerung bei der Bearbeitung der Gutschrift. Wir verstehen, dass dies frustrierend sein kann, und entschuldigen uns für etwaige Missverständnisse oder fehlende Benachrichtigungen unsererseits. Seien Sie versichert, wir nehmen Ihr Feedback ernst und werden dieses Problem mit unseren Mitarbeitern besprechen, um sicherzustellen, dass es in Zukunft nicht noch einmal auftritt. Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben, und wir danken Ihnen für Ihre Geduld, während wir an der Klärung des Problems arbeiten.Best Regards,Customer Care Team

8/10 – Gut

Alexander

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Gute Lage
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Customer Care Team am 10. Juli 2023
Liebe Alexander, vielen Dank, dass du deine Erfahrungen mit uns teilst. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und die Lage für Sie günstig war. Wir freuen uns, Sie bald bedienen zu dürfen!Best Regards,Customer Care Team

10/10 – Hervorragend

Asim

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Lee

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Mayra

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Enjoyed my stay there. We will be staying here again.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Care Team am 23. Mai 2024
Dear Mayra, thank you for choosing to stay with us and for sharing your positive experience! We're thrilled to hear that you enjoyed your stay and that you plan to return in the future. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We appreciate your patronage and can't wait to host you again!Best Regards,Customer Care Team

10/10 – Hervorragend

Dylan

Gut: Personal & Service und Zustand der Unterkunft
Extremely good value for the service & amenities
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Care Team am 20. Mai 2024
Dear Dylan, thank you for your feedback! We're delighted to hear that you found our service and amenities to be of great value. It's always our goal to provide an exceptional experience for our guests. We look forward to welcoming you back for another enjoyable stay!Best Regards,Customer Care Team

10/10 – Hervorragend

razzell, san diego

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean room, friendly staff, nice neighborhood.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Care Team am 20. Mai 2024
Dear Razzell, thank you for your kind words! We're thrilled to hear that you enjoyed the clean room, friendly staff, and nice neighborhood. Your positive feedback motivates us to continue providing excellent service. We look forward to welcoming you back for another great stay!Best Regards,Customer Care Team

10/10 – Hervorragend

Jim, Manteca

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was very helpful and the room a nice size.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Care Team am 14. Mai 2024
Dear Jim, we're delighted to hear that you had a positive experience with our helpful staff and found the room to be spacious and comfortable. Providing excellent service and comfortable accommodations are top priorities for us, and we're glad we could meet your expectations. Your kind words will be shared with our team as recognition of their efforts. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another great stay!Best Regards,Customer Care Team

10/10 – Hervorragend

Thomas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was very helpful and responsive. The price was very reasonable for the type of hotel.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Care Team am 14. Mai 2024
Dear Thomas, we're delighted to hear that you found our staff helpful and responsive, and we greatly appreciate your acknowledgment of our reasonable pricing. Providing excellent service and value to our guests is a top priority for us, and we're thrilled that we met your expectations in these areas. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards,Customer Care Team

10/10 – Hervorragend

Trang

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was very cozy and nice. I like how they offer free breakfast.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Care Team am 9. Mai 2024
Dear guest, we're delighted to hear that you found your stay cozy and enjoyable! Providing a comfortable experience for our guests is always our goal, and we're pleased that you appreciated our complimentary breakfast offering. Your satisfaction is important to us, and we hope to welcome you back for another wonderful stay in the future!Best Regards,Customer Care Team

10/10 – Hervorragend

Suzanne

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Always excellent—staff and service.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Care Team am 9. Mai 2024
Dear Suzanne, thank you for your kind words! We're thrilled to hear that you consistently enjoy excellent service from our staff. Providing exceptional service is our top priority, and it's wonderful to know that we've met your expectations. Your continued support means a lot to us, and we look forward to welcoming you back for another outstanding stay!Best Regards,Customer Care Team

10/10 – Hervorragend

Daria

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All good.
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Care Team am 7. Mai 2024
Dear Daria, thank you for your feedback! We're delighted to hear that you had a positive experience with us. If you have any suggestions for how we can improve or if there's anything we can assist you with in the future, please feel free to reach out. We hope to have the pleasure of hosting you again soon!Best Regards,Customer Care Team

10/10 – Hervorragend

Blisseth

Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Yong

Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Care Team am 7. Mai 2024
Dear Yong, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team

10/10 – Hervorragend

Jennifer

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The only thing I would have wished for would be walkable dining and coffee options. I really loved the hotel itself.
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Care Team am 7. Mai 2024
Dear Jennifer, we're delighted to hear that you loved your stay with us and found our hotel to your liking. We understand the importance of dining and coffee options nearby, and we'll certainly consider your feedback as we strive to enhance our guests' experience. While we may not have walkable options at the moment, we can provide recommendations for nearby establishments and explore opportunities to improve convenience in the future. Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay soon! Best Regards,Customer Care Team

10/10 – Hervorragend

Kirk

For the price, really excellent. Nice staff, clean, everything worked.
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Care Team am 7. Mai 2024
Dear Kirk, we're thrilled to hear that you found excellent value in your stay with us. Providing clean accommodations and attentive service is our priority, and we're delighted that everything met your expectations. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another enjoyable experience soon. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Best Regards,Customer Care Team

10/10 – Hervorragend

Darian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Care Team am 30. Apr. 2024
Dear Darian, thank you for these upbeat ratings! We're extremely delighted to learn that you had a great stay and loved our hospitality. We'd love to see you choose us again on your next trip!Best Regards,Customer Care Team

10/10 – Hervorragend

Amy, Denver

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was very clean. Covid protocols were well thought out and appreciated. Room was updated. Breakfast had variety
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Care Team am 30. Apr. 2024
Dear Amy, we're delighted to hear that you found everything to be clean during your stay and that our COVID protocols were appreciated! Ensuring the safety and comfort of our guests is our top priority, and we're glad that our efforts were noticed. It's fantastic to hear that you enjoyed our updated rooms and that our breakfast offerings provided a variety of options for you to enjoy. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon!Best Regards,Customer Care Team

10/10 – Hervorragend

Chongwoo

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Care Team am 30. Apr. 2024
Dear Chongwoo, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Customer Care Team

10/10 – Hervorragend

eliza

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Easy check in, convenient parking included, comfortable clean beds and large tv!
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Care Team am 23. Apr. 2024
Dear Eliza, we're thrilled to hear that your check-in process was smooth and that you found our parking convenient. It's great to know that you enjoyed the comfort of our clean beds and the entertainment provided by our large TV. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience!Best Regards,Customer Care Team

8/10 – Gut

Alison

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Care Team am 23. Apr. 2024
Dear Alison, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Customer Care Team

10/10 – Hervorragend

Todd

Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Care Team am 10. Mai 2024
Dear Todd, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Customer Care Team

10/10 – Hervorragend

RAMIRO

Gut: Zustand der Unterkunft
Quiet and cozy
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Care Team am 16. Apr. 2024
Dear Ramiro, we're delighted to hear that you found your stay with us quiet and cozy! Creating a peaceful atmosphere for our guests is one of our top priorities, and we're thrilled that you were able to experience that during your time with us. If there's anything else we can do to enhance your experience for future visits, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best Regards,Customer Care Team

8/10 – Gut

Don

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had an ok stay here. Pros: -close to Stanford Uni and Stanford Medical Centers. -very close to restaurants. Lots of choices nearby (walkable and driving) -pretty clean in the room. -shower had good water pressure. -breakfast was a nice perk. Cons: -the beds in our room were very uncomfortable. I think the mattresses were old and not fluffy at all. The pillows were flat and I woke up with an awful neck pain. -it’s an old motel that they tried to gentrify. It still had an old musty smell when you walk in. -carpeted rooms.
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Care Team am 16. Apr. 2024
Dear Don, thank you for taking the time to share your feedback. We're glad to hear that our convenient location and cleanliness meet your expectations. However, we're sorry to hear that you experienced some discomfort with the beds and pillows. We appreciate your honesty regarding the older aspects of our property, and we'll consider your comments as we continue to improve. We hope you'll consider giving us another chance in the future to provide you with a more comfortable and enjoyable stay. If there's anything specific we can handle or assist you with, please don't hesitate to reach out to our team directly.Best Regards,Customer Care Team

10/10 – Hervorragend

Alan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quaint drive up to the room door place with free breakfast included! Well maintained property.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Care Team am 16. Apr. 2024
Dear Alan, thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us and appreciated the convenience of our drive-up rooms and complimentary breakfast. Maintaining a well-kept property is a top priority for us, and we're glad that it contributed to your positive experience. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay!Best Regards,Customer Care Team

10/10 – Hervorragend

christine

Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Care Team am 7. Mai 2024
Dear Christine, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Customer Care Team

10/10 – Hervorragend

Danielle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed here for two nights. When we drove up to the property we were pleasantly surprised. It is a cute small hotel. The gentleman who checked us in(it was late at night) was very friendly and answered our questions with a smile. When. We got to the room it was actually a big room and had a small balcony with two chairs. Our view was of the street, bit in the early morning, was nice to sit and have coffee. The area is not bad at all. We will definitely stay there again of we come up to that area again.
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Care Team am 15. Apr. 2024
Dear Danielle, thank you for choosing to stay with us and for sharing your positive experience! We're delighted to hear that you enjoyed your stay and that our staff made you feel welcome. It's great to know that you appreciated the size of the room and the balcony, as well as the pleasant view in the morning. We're glad you found the area agreeable and that you're considering staying with us again in the future. We look forward to welcoming you back on your next visit!Best Regards,Customer Care Team

10/10 – Hervorragend

SANJAY

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent property, aesthetically maintained. Very clean. Very helpful staff. Good coffee and breakfast.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Care Team am 15. Apr. 2024
Dear Sanjay, thank you for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that our property met your expectations. Our team works hard to maintain cleanliness and provide excellent service, so it's always rewarding to receive positive feedback. We're glad you enjoyed our coffee and breakfast offerings as well. We hope to welcome you back for another excellent experience in the future!Best Regards,Customer Care Team

10/10 – Hervorragend

Michelle

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
The girl was very friendly
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Care Team am 15. Apr. 2024
Dear Michelle, we're delighted to hear that you had a positive interaction with our staff member! Providing friendly and welcoming service is a top priority for us, and we're glad to hear that our team member made a positive impression during your stay. We'll be sure to pass along your kind words to her. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again soon!Best Regards,Customer Care Team

10/10 – Hervorragend

Shut Yee

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love that they have the filtered hot and cold water at the breakfast area for people to take anytime.
Aufenthalt von 6 Nächten im April 2024
Antwort von Customer Care Team am 15. Apr. 2024
Dear Shut, we're thrilled to hear that you appreciated our filtered hot and cold water station at the breakfast area! Providing convenient amenities like this is part of our commitment to ensuring a comfortable and enjoyable stay for our guests. It's wonderful to know that you found it convenient and useful during your visit. Thank you for your kind words, and we look forward to welcoming you back for another great stay in the future! Best Regards,Customer Care Team

10/10 – Hervorragend

Elizabeth

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was wonderful! The quality of the room was great particularly for the affordable price. I plan to stay here again on my next trip to Stanford. 🙌
Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Care Team am 12. Apr. 2024
Dear Elizabeth, thank you for your glowing review! We're thrilled to hear that you had a wonderful experience with our staff and found the quality of your room to be excellent, especially considering the affordable price. It's fantastic to know that you plan to stay with us again on your next trip to Stanford. We look forward to welcoming you back and ensuring another enjoyable stay! If there's anything specific you'd like for your next visit, please don't hesitate to let us know. Best Regards,Customer Care Team

10/10 – Hervorragend

Patrick

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Well maintained property. The breakfast was good and had variety of choices
Aufenthalt von 5 Nächten im April 2024
Antwort von Customer Care Team am 11. Apr. 2024
Dear Patrick, thank you for your kind words! We're thrilled to hear that you found our property well-maintained and enjoyed the breakfast options. We strive to provide a comfortable and satisfying experience for all our guests, and we're glad to hear that we succeeded during your stay. We hope to have the pleasure of welcoming you back soon!Best Regards,Customer Care Team

10/10 – Hervorragend

Roberta

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
loved my stat, very comfortable and loved the back door to outside sitting area. Definitely will return during next Stanford appointment
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Care Team am 11. Apr. 2024
Dear Roberta, we're delighted to hear that you loved your stay and found the accommodations comfortable! It's wonderful to know that you appreciated the convenience of the back door to the outside sitting area. We look forward to welcoming you back during your next appointment at Stanford. Thank you for choosing us, and we can't wait to host you again!Best Regards,Customer Care Team

10/10 – Hervorragend

Jackie

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very convenient for our needs
Aufenthalt von 4 Nächten im April 2024
Antwort von Customer Care Team am 11. Apr. 2024
Dear Jackie, we're thrilled to hear that our hotel met your needs conveniently! Providing a comfortable and convenient experience for our guests is always our goal. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!Best Regards,Customer Care Team

10/10 – Hervorragend

Rita

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff was friendly and helpful. Rooms were clean and well stocked. Breakfast was wonderful and staff kept everything clean and tidy. Great experience and reasonably priced. Thank you!
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Care Team am 9. Apr. 2024
Dear Rita, thank you for your glowing review! We're delighted to hear that you had a wonderful experience during your stay with us. It's fantastic to know that our staff was friendly and helpful and that you found your room clean, well-stocked, and comfortable. We're thrilled that you enjoyed our breakfast offerings and that our team maintained a clean and tidy environment for you to enjoy. Providing excellent service and value to our guests is our top priority, and we're thrilled that we could meet your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotel!Best Regards,Customer Care Team

10/10 – Hervorragend

Ronaldo

Awesome Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Care Team am 9. Apr. 2024
Dear Ronaldo, thank you so much for your kind words! We're thrilled to hear that you had an awesome experience with our service. Providing exceptional service to our guests is our top priority, and we're delighted that we could meet your expectations. Your satisfaction is incredibly important to us, and we hope to have the pleasure of welcoming you back for another outstanding experience in the future. Thank you for choosing our hotel!Best Regards,Customer Care Team

8/10 – Gut

Barbara

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely hotel and we enjoyed everything but the location . On the corner of a busy through way . Motorcycle and Revel up cars made it super noisy. Maybe the rooms towards the back of the property are quieter?!
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Care Team am 23. Apr. 2024
Dear Barbara, we're thrilled to hear that you enjoyed your stay at our hotel and appreciated the amenities we offer. However, we apologize for any inconvenience caused by the noise from the nearby road. We understand how disruptive traffic noise can be, especially for those seeking a peaceful stay. We recommend requesting a room towards the back of the property for a quieter experience during your next visit. Your feedback is valuable to us, and we'll do our best to ensure your next stay is even more enjoyable. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!Best Regards,Customer Care Team

10/10 – Hervorragend

William, Methuen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Customer Care Team am 8. Apr. 2024
Dear William, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Hervorragend

Tara

Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Care Team am 30. Apr. 2024
Dear Tara, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Customer Care Team

8/10 – Gut

My Ha, Sacramento

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Last year we stayed there quit often as we are Stanford patients. It was perfect, nice stays This year, we came back, found that quite a lot of changes happened. No free water and little snacks at front desk. In room has no teas. Breakfast has limited items such as less types of tea bags, less pastries etc.. Overall, it is still good but not as before. When we called to ask for a request for our desired type of room, front desk did not take notes (assigned us upstairs even we called to have downstairs due to handicapped husband) . Luckily, they were able to change for us then, so our call was a waste of time.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Care Team am 2. Apr. 2024
Dear guest, thank you for your continued patronage and for taking the time to share your recent experience with us. We sincerely apologize for any inconvenience you encountered during your recent stay, including the changes you noticed compared to previous visits. Please rest assured that we take guest feedback seriously, and we will review your comments with our team to identify areas for improvement. Your satisfaction is important to us, and we hope to have the opportunity to better meet your expectations in the future. Thank you for choosing to stay with us, and we look forward to welcoming you back for a more enjoyable experience.Best Regards,Customer Care Team

10/10 – Hervorragend

Wendy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Care Team am 2. Apr. 2024
Dear Wendy, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team

2/10 – Ungenügend

Paula

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Unsafe for women. Location at the room by the street and driveway not good. Upon arrival to my assigned room 206 the door was wide open. In the room both of the beds had some type of oil on the top sheet at the head of the bed. Had to cover with towels to sleep do to the late time frame and pajamas.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Care Team am 28. März 2024
Dear Paula, we are deeply concerned to hear about the troubling experience you encountered during your stay. Please accept our sincerest apologies for the unsafe conditions you faced upon arrival, including the open door and the cleanliness issues with the bedsheets. Your safety and comfort are of utmost importance to us, and we take these matters very seriously. Rest assured, we will investigate the situation thoroughly and take immediate steps to address the issues you've raised, including enhancing our security measures and ensuring our housekeeping standards are met. We deeply regret any inconvenience or discomfort this may have caused you, and we hope to have the opportunity to regain your trust in the future. Please feel free to reach out to us directly if there is anything else we can do to assist you.Best Regards,Customer Care Team

10/10 – Hervorragend

Genevieve

Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Care Team am 15. Apr. 2024
Dear Genevieve, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team

10/10 – Hervorragend

Karen

It’s a quiet and safe place.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Care Team am 26. März 2024
Dear Karen, we're thrilled to hear that you found our hotel to be a quiet and safe place during your stay. Providing a peaceful and secure environment for our guests is always a top priority for us. Thank you for choosing to stay with us, and we hope to welcome you back again in the future for another enjoyable experience.Best Regards,Customer Care Team

10/10 – Hervorragend

Desiree M.

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Care Team am 26. März 2024
Dear Desiree, thank you so much for your positive feedback! We're thrilled to know that you enjoyed your stay with us and that everything met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future.Best Regards,Customer Care Team

10/10 – Hervorragend

Madelaine

Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Care Team am 11. Apr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 – Gut

Jacobo

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Overall everything was ok. Very nice personal.
Aufenthalt von 7 Nächten im März 2024
Antwort von Customer Care Team am 23. März 2024
Dear Jacobo, thank you for your feedback and for choosing to stay with us. We're glad to hear that you found our staff to be friendly and that your overall experience was satisfactory. We're always looking for ways to improve, so if there's anything specific you feel we could do better, please don't hesitate to let us know. We hope to welcome you back for another pleasant stay in the future!Best Regards,Customer Care Team

6/10 – Okay

RODRIGO

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Propiedad sencilla, con buen servicio y estacionamiento y desayuno incluido. Útil para cuando se tienen actividades por la zona y solo se requiere para llegar a dormir
Aufenthalt von 4 Nächten im März 2024
Antwort von Customer Care Team am 19. März 2024
Dear Rodrigo, we're glad to hear that you found our property to be simple yet convenient, with good service, parking, and breakfast included. Providing a comfortable and hassle-free experience for our guests is our priority, especially for those with activities in the area who just need a place to rest. Thank you for your positive feedback, and we hope to have the opportunity to welcome you back for another comfortable stay in the future!Best Regards,Customer Care Team

8/10 – Gut

Ana Maria Veronica

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I found ants on my room
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Care Team am 19. März 2024
Dear Ana Maria, we apologize for the inconvenience you experienced with ants in your room. Ensuring a comfortable and pest-free environment for our guests is a top priority, and we regret that we fell short in this regard. We'll share this issue immediately with our housekeeping and pest control teams to ensure that it's resolved promptly. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. If there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a better experience in the future.Best Regards,Customer Care Team