6/10 – Okay
Alison E
Mit dem Partner gereist
17. Sept. 2025
Gut: Sauberkeit und Zustand der Unterkunft
This is NOT a 5 star hotel. No Prosecco/ Champagne on the resort, no lemon/ limes for drinks. No waiter service on the beach ?? - had to walk to get a drink from the bar. Every other all inclusive resorts that we have stayed at had drinks/ snacks available from waiters on the beach - isn't that the point ??. Specialty restaurants have several sittings. They have a limited menu, pre plate everything so fresh for 6.30 and terrible at 8.30 as kept in warmers. The restaurants were closed most nights - I was told "its off season". So very few reservations available. The buffet was OK but very geared towards American food. We were looking for a Jamaican experience with only a few options. Desserts were tasteless. High points were Lisa at the Scuba hut - delightful and helpful. Kevin, a waiter in the Kulkanium - clearly highly trained, much better than most of the young waiters that slung food- the steak house was the worst, waited over an hour for food and most of my steak was inedible. Entertainment was VERY loud - mostly cover music with dancers lip syncing- the highlight was an amazing steel band. The staff around the resort were super polite and accommodating. If you are looking for a nice beach, with lots of US food and drinks included then this is the place for you. If you are looking for 5 star service and like to be waited on - go somewhere else. We were very disappointed and paid a premium for a 5 star resort.
Alison E
Aufenthalt von 8 Nächten im September 2025
