Deluxe-Zimmer, 1 Queen-Bett, Balkon | Balkon

Bewertungen von Rose Garden Inn

2 out of 5
Rose Garden Inn
2740 Telegraph Ave, Berkeley, CA

Bewertungen

7,4

Gut

279 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
344 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
185 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
98 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
94 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,6/10

Sauberkeit

7,8/10

Personal & Service

7,2/10

Ausstattung

6,8/10

Zustand der Unterkunft

7,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Anya-Elsabel

Gut: Sauberkeit und Personal & Service
Nettes kleines Hotel. Etwas in die Jahre gekommen, aber trotzdem sympathisch.
Aufenthalt von 8 Nächten im Dezember 2019
Antwort von Customer Care Team am 22. Dez. 2019
Dear Anya-Elsabel, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Hübsches Hotel in zentraler Lage. Das Frühstück war etwas eintönig. Insgesamt angenehmer Aufenthalt.
Aufenthalt von 5 Nächten im Januar 2019

8/10 – Gut

Andreas

Gut: Sauberkeit und Personal & Service
Kurzaufenthalt
Preis Leistung war in Ordnung unser Zimmer war leider etwas klein. Für 3 Nächte aber ok. Lage ist gut und in SF ist man auch recht SCHNELL.
Aufenthalt von 3 Nächten im September 2018

2/10 – Ungenügend

Michael

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bed bugs/Bettwanzen
Der erste Eindruck: Das Zimmer war runtergekommen, es waren Flecken auf dem Teppich. Das Badezimmer benötigte dringend eine Renovierung. Die Badewanne war vergilbt, die Fugen der Kacheln bröckelten. Das schlimmste merkten wir aber erst bei unserer Abreise: Nachts sind Bettwanzen über uns hergefallen. Meine Frau hatte eine schwere allergische Reaktion und mußte vom Hautarzt mit Kortison- und Antihistaminspritzen behandelt werden. - Das Hotel wußte vom Bettwanzenbefall, sagte aber, man könne der Situation nicht Herr werden.
Aufenthalt von 2 Nächten im Juli 2018

8/10 – Gut

Jochen, Bietigheim-Bissingen

Gut: Sauberkeit und Personal & Service
Älteres, historisches Hotel
Alles in allem gut. Vom Zimmer mit Balkon aus hervorragende Sicht auf Downtown San Francisco und die Golden Gate Bridge! Die Zimmer sind jedoch aufgrund des älteren Hotels sehr hellhörig.
Aufenthalt von 3 Nächten im Juni 2018

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Tolle Atmosphähre, gutes Frühstück. Kaminfeuer.
Eine Woche, in dem großen Eingangsbereich haben wir uns wie in unserem Wohnzimmer gefühlt
Aufenthalt von 8 Nächten im November 2017

6/10 – Okay

Peter, Berlin

Verbesserungswürdig: Komfort des Zimmers
Hatte bestimmt mal Charme
Das Hotel hatte bestimmt einmal Charme besessen, dies ist aber wohl schon ziemlich lange her. Die Zimmer sind in die Jahre gekommen und müssten mal einer Renovierung unterzogen werden. Das Hauptgebäude als auch die gesamt Anlage machen einen guten Eindruck, das Personal ist auch sehr freundlich und hilfsbereit.
Aufenthalt von 1 Nacht im November 2017

10/10 – Hervorragend

Jonas

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gern zu empfehlen!
Nettes kleines Hotel, mit einem Hang zur Romantik und echter Liebe für Dekoration. Allerdings ein wenig in die Jahre gekommen. Zimmer sehr klein aber sauber. Personal freundlich und hilfsbereit. Super Frühstück für US-Verhältnisse!
Aufenthalt von 1 Nacht im Juli 2017

10/10 – Hervorragend

Hester

Gut: Sauberkeit und Personal & Service
Beautiful property, lovely accommodation but staff didn’t communicate with each other so well.
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Customer Care Team am 1. Juli 2022
Hey Hester, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you loved our accommodation, and we hope you had a restful night at our property. We apologize for any communication issue you experienced during your stay, and we thank you for sharing your feedback with us, as this allows us the opportunity to improve future guest satisfaction. We look forward to a chance to welcome you back and hope to delight you with an even better stay during your next trip to the area.

2/10 – Ungenügend

Kellsie

Geschäftlich gereist
Verbesserungswürdig: Ausstattung
This was previously a nice place to stay. Now though, no desk in the room, no closed captions on the TV, No ice in the icemaker, no breakfast. Also no Guaranteed parking- they'll give you a pass, but another guest can steal your spot and force you to park on the street. And then on top of all of that they charge me for the room even though I had paid in advance through Travelocity
Aufenthalt von 2 Nächten im Juni 2022

6/10 – Okay

Janet

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
The gardens are lovely. The property is several one houses turned to hotel rooms and not in real good shape. I’m in my 70s and had to haul my suitcase up the stairs. Nobody warned me about this or offered to help. Everything was functional in my room but the people ahead of me at checkout complained about windows that wouldn’t open and no hot water. Go somewhere else.
Aufenthalt von 1 Nacht im Juni 2022

10/10 – Hervorragend

Maria

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The location in Berkeley is convenient for walking to stores and restaurants and the UC campus. The Inn is nicely landscaped and feels homey rather than like a motel chain. The service is outstanding for any request. Coffee in the lobby is delicious. The rooms that face the street are a bit noisy due to traffic, but the courtyard rooms are quiet. I highly recommend this inn.
Aufenthalt von 2 Nächten im Juni 2022
Antwort von Customer Care Team am 17. Juni 2022
Hey Maria, We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating and comments - thank you very much. We are glad that you found our accommodation cozy and the location convenient, and it feels great to know that our service impressed you so much. We are also happy to hear that you loved our coffee offering and that our property's landscaping was to your taste. Thank you for recommending our facility to prospective guests. This means a lot to us. It was a pleasure to host you, and we look forward to having you back many more times in the future.

2/10 – Ungenügend

Hamid

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juni 2022
Antwort von Customer Care Team am 15. Juni 2022
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Customer Care Team

4/10 – Schlecht

jon

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Didn't stay, room was too hot.
Aufenthalt von 2 Nächten im Juni 2022
Antwort von Customer Care Team am 17. Juni 2022
Hi Jon, We are sorry to hear that you chose not to stay with us recently. We apologize for the comfort issue you describe with the room, and we regret any inconvenience caused. We will discuss your feedback with our housekeeping team and see to it that our staff does a better job of preparing the rooms moving forward. We sincerely hope that this aspect of your visit will not dissuade you from staying with us again. We look forward to an opportunity to redeem ourselves with you and hope to delight you with a superior experience during your next trip to the area.

10/10 – Hervorragend

Cecilia

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
I loved the garden surrounding the hotel.
Aufenthalt von 2 Nächten im Juni 2022
Antwort von Customer Care Team am 14. Juni 2022
Hey Cecilia, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you loved the garden surrounding the hotel, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.

8/10 – Gut

janet, New York

Gut: Sauberkeit und Zustand der Unterkunft
There was NO maid service! No staff other than the front desk. They were very helpful but not enough!
Aufenthalt von 4 Nächten im Juni 2022

10/10 – Hervorragend

Elizabeth

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very pretty and quaint. The only thing missing was a small microwave in the room.
Aufenthalt von 4 Nächten im Mai 2022
Antwort von Customer Care Team am 15. Juni 2022
Hey Elizabeth, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you found our property quaint and pretty, and we hope you had a good night's sleep at our property. We apologize for any disappointment with the expectation of a microwave in the room, and we regret any inconvenience caused. We trust that the positives of your stay outweighed any downside, and we hope to welcome you back when you return to Berkeley.

10/10 – Hervorragend

Lauren, Auburndale

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2022

4/10 – Schlecht

James

Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The room was tiny with no place to hang clothes. The curtains were hung with safety pins and the door jam was cracked as if someone had tried to break into the room. As a result, the door did not close completely. They advertise large and spacious rooms and charge a premium price, but the room I ended up with was very small and cramped.
Aufenthalt von 3 Nächten im Mai 2022
Antwort von Customer Care Team am 15. Juni 2022
Hi James, We are very disappointed to hear that you did not have a wonderful stay with us. We are sorry that you didn't have the space you wanted in your room, and we regret the inconvenience caused. Please know that we have a variety of rooms available and in a range of sizes. We hope you'll come and stay with us again, and we request you to notify us when you make your reservation so that we can assist you with the room type that might suit you the best in terms of size. Our maintenance team has also been alerted to your comments so that they can take immediate action to address the issue you have highlighted with the door. We look forward to an opportunity to redeem ourselves with you and hope to delight you with a superior experience during your next trip to the area.

4/10 – Schlecht

Thomas

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Disappointing
Run down, poorly maintained property
Aufenthalt von 3 Nächten im Mai 2022
Antwort von Customer Care Team am 18. Mai 2022
Hi Thomas, We are very sorry to hear that you did not have a wonderful stay with us. Please know the maintenance conditions you describe are an exception to our guest commitment, and we sincerely apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. We take guest feedback very seriously, and we will put your comments to good use for the betterment of the guest experience. We hope to earn your business on future travels so that you can see our continuous improvement.

6/10 – Okay

Hyung Do

Verbesserungswürdig: Ausstattung
장원이나 환경이 좋아요 엘리베이터 충전하기 힘들고 옆방과 방음이 잘 안되요
Aufenthalt von 2 Nächten im Mai 2022
Antwort von Customer Care Team am 15. Juni 2022
Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay. Best Regards, Customer Care Team

8/10 – Gut

Jane

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Comfortable hotel in Berkeley
Good hotel, well-located. The place is a little funky but was clean and had everything I needed. The outdoor tables were great for eating outdoors.
Aufenthalt von 2 Nächten im Mai 2022
Antwort von Customer Care Team am 12. Mai 2022
Hey Jane, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you liked our accommodation and found it clean and comfortable and adequate for your needs, and it's nice to read that our location suited you. We also hope you enjoyed the outdoor dining experience. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.

2/10 – Ungenügend

Alan

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Dingy, unfriendly, desperately in need of care, horrible bed. I had stayed there prior to the pandemic and it was quite good. COVID seems to have caused it to go to the dogs. The exterior on Telegraph seems the only thing still kept up, everything else is worthless.
Aufenthalt von 2 Nächten im Mai 2022
Antwort von Customer Care Team am 12. Mai 2022
Hi Alan, We're very disappointed to read your review of our hotel. Our aim is to provide a clean, comfortable and pleasant place to stay, and we sincerely apologize that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. Guest satisfaction is important to us, and we will take all of your observations in relation to our property and attempt to make several improvements for the enjoyment of our future guests. We sincerely hope that you will give us a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

10/10 – Hervorragend

Jasmine Marie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a cute inn we stayed for 2 nights and honesty for the price it’s what’s you’d expect. The staff is pleasant and willing to help. Right across the street is a coffee shop and about a 15 min walk down and you’re on Berkeley campus. The area wasn’t too bad there’s a few tents and homeless wondering around but they were not a problem. The only thing is you can hear everything from the people passing in the halls and the walls are thin so beware
Aufenthalt von 2 Nächten im April 2022

4/10 – Schlecht

Gabriel

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2022
Antwort von Customer Care Team am 26. Apr. 2022
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Customer Care Team

2/10 – Ungenügend

Kurt

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
Aufenthalt von 2 Nächten im April 2022
Antwort von Customer Care Team am 6. Apr. 2022
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Customer Care Team

6/10 – Okay

Marilyn, Gleason

Aufenthalt von 1 Nacht im März 2022

4/10 – Schlecht

Diana

Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The towels were nice and soft. The general location is good - restaurants within walking distance. Everything else was mostly very sub-standard in Room 608 for my one night stay. There were 3 windows with no window coverings, one of which was in a toilet room with a large window right next to the toilet! The twin bed was made in such a way that the top covers barely covered the mattress, no less a full human! It was difficult to find an outlet for my phone charger and when I did, it was definitely not in a convenient location. I will not stay here again and now feel even more leery about the photos that are posted for hotels! This one's photos were very deceiving of what the rooms and property really are!
Aufenthalt von 1 Nacht im März 2022
Antwort von Customer Care Team am 30. März 2022
Dear guest, Thank you for your review. We appreciate you telling us that you liked the towels, and it's nice to read that our location suited you. At Rose Garden Inn, we strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We apologize for the aspects of your room that did not impress you, and we deeply regret any inconvenience caused. We thank you for sharing your feedback with us as we hope to make continuous improvements based on what we learn from our guests. We are saddened to read that you feel that you wouldn't stay with us again. We are sure that you would not have the same experience on another occasion, and we hope you would reconsider. We look forward to an opportunity to redeem ourselves with you and restore your faith in our facility and hospitality.

8/10 – Gut

Adam

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
The hotel is nice and everyone that works there is pleasant. But the room had a bad layout, the bed was next to the door the couch was butted against the fire place. Parts of the room looked unfinished and or dated. Could use some maintenance for minor dings and definitely they need new furnishings. The bed was comfy and I slept well and also the location is right where the action is in Berkeley on telegraph. Good times
Aufenthalt von 1 Nacht im März 2022
Antwort von Customer Care Team am 17. März 2022
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you liked our accommodation and found the bed comfortable, and it's nice to read that you had a good night's rest at our property. We are also pleased to know that our location suited you. We apologize for the aspects of the room that fell short of your expectations, and we appreciate the opportunity to improve future guest satisfaction. We trust that the positives of your stay outweighed the downsides, and we look forward to a chance to welcome you back and hope to delight you with a superior experience during your next trip to the area.

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im März 2022
Antwort von Customer Care Team am 9. März 2022
Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

8/10 – Gut

Phil

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Good value
It shows it’s age but there’s a certain charm that comes with it
Aufenthalt von 1 Nacht im Februar 2022
Antwort von Customer Care Team am 1. März 2022
Dear guest, Thank you for the positive rating. We are glad to hear that our accommodation offered you good value for money. We also hope your stay was relaxing and you had easy access to everything you needed. Your comment about the facility is duly noted. Our building is old, but, as you rightly point out, this adds to our charm. We trust that the positives of your stay outweighed any downside, and we hope to welcome you back when you return to Berkeley.

8/10 – Gut

Thora J

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2022
Antwort von Customer Care Team am 28. Feb. 2022
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

10/10 – Hervorragend

Zabrina

Aufenthalt von 1 Nacht im Februar 2022

10/10 – Hervorragend

Katherine

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love the unique character of each room.
Aufenthalt von 1 Nacht im Januar 2022
Antwort von Customer Care Team am 8. Feb. 2022
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We are glad to hear that you loved the unique character of each room, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future.

10/10 – Hervorragend

Sharon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was a great property old hotel, so only internet in lobby.
Aufenthalt von 2 Nächten im Januar 2022

8/10 – Gut

THERON

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Charming place that's clearly a bit of an old building.
Aufenthalt von 2 Nächten im Januar 2022
Antwort von Customer Care Team am 25. Jan. 2022
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We hope your stay was comfortable and you had easy access to everything you needed. Your comment about the facility is duly noted. We do, as you rightly point out, occupy an older building, but, as you rightly point out, this adds to the charm of our hotel. We look forward to having you back soon for another pleasant stay during your next trip to the area.

10/10 – Hervorragend

Celia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The gardens and vintage furnishings are appealing.
Aufenthalt von 6 Nächten im Dezember 2021
Antwort von Guest Experience Team am 4. Jan. 2022
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We are glad to hear that the gardens and vintage furnishings appealed to you, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future.

6/10 – Okay

Joselyn

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Centrally located, good transportation, nice garden. But website which said breakfast was offered was outdated.
Aufenthalt von 2 Nächten im Dezember 2021

10/10 – Hervorragend

Maria

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2021
Antwort von Guest Experience Team am 31. Dez. 2021
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Best Regards, Customer Care Team

6/10 – Okay

David

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
No closet in the room. No heater.
Aufenthalt von 1 Nacht im Dezember 2021
Antwort von Guest Experience Team am 29. Dez. 2021
Dear guest, We are sorry to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. We apologize for the disappointment you describe with the expectation of a closet or heater in the room, and we regret the inconvenience caused. Guest satisfaction is important to us, and we have forwarded your comments to management for review. We sincerely hope that this aspect of your visit will not dissuade you from staying with us again. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area.

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2021
Antwort von Guest Experience Team am 20. Dez. 2021
Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Best Regards, Customer Care Team

10/10 – Hervorragend

David

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Awesome, genuine old Bed and Breakfast!
One of my favorite spots! Pandemic has taken out the breakfast and fun hangout in the cozy spots around the Inn options, sadly (and understandably!), but it still absolutely rocks, even if in a slightly haunted way. Reasonable prices, awesome old rooms. And its old, so understand that if you get a third floor room there is no elevator and the hot water takes a *while* to heat up. But a small price to pay for a rad spot, in the middle of Berkeley, and easy to get to the rest of the bay from there - or welcome visitors!
Aufenthalt von 8 Nächten im Dezember 2021
Antwort von Guest Experience Team am 15. Dez. 2021
Dear guest, It is always wonderful to be considered one of our guests' favorite spots, and we appreciate your feedback - thank you! We are glad that you liked the rooms and found our price reasonable, and it's nice to read that our location suited you. We also hope your stay was relaxing and you had a good night's sleep at our property. As you rightly point out, due to COVID precautions, certain services and amenities may be reduced or unavailable at the moment. We regret the inconvenience caused, but this is to limit personal contact and minimize viral risks during the pandemic. We have also noted your comment about the elevator and hot water, and we sincerely hope that these aspects of your visit did not detract from the overall experience too much. We trust that the positives of your stay outweighed the downsides, and we hope to welcome you back when you return to Berkeley.

10/10 – Hervorragend

Gilda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2021
Antwort von Guest Experience Team am 13. Dez. 2021
We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

10/10 – Hervorragend

Cathy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Property is funky and the walks are a little thin, but a good value.
Aufenthalt von 1 Nacht im Dezember 2021
Antwort von Guest Experience Team am 6. Dez. 2021
Dear guest, Thank you for the positive rating. We are glad to hear that our accommodation offered you good value for money. We hope your stay was relaxing and you had easy access to everything you needed. We apologize for the aspects of your visit that did not impress you, and we appreciate the opportunity to improve future guest satisfaction. We trust that the positives of your stay outweighed the downsides, and we hope to welcome you back when you return to Berkeley.

10/10 – Hervorragend

Shan

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A really quaint place for a great price.
Aufenthalt von 1 Nacht im November 2021
Antwort von Guest Experience Team am 1. Dez. 2021
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you liked our accommodation, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.

6/10 – Okay

Abigail

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Komfort des Zimmers
A Mixed Bag
This wonderfully eccentric property has rooms all over three adjacent buildings, and I was unlucky enough to get one that might have at one time been a large utility closet. Tiny, with a few critical things, like curtains, falling apart. No clothes closet was another inconvenience. So be sure to look at the room you're offered before agreeing to it. On the other hand the staff were helpful and tried their best. One explained to me that the property has recently changed hands and a lot of work is needed and underway. So stay tuned. UCBerkeley's campus and many attractions are only a few blocks away.
Aufenthalt von 2 Nächten im November 2021
Antwort von Guest Experience Team am 30. Nov. 2021
Dear guest, Thank you for your review. Your comfort and satisfaction are of the utmost importance to us, and we truly value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad that you found our staff helpful, and it's nice to read that our location suited you. We apologize for the aspects of the room that fell short of your expectations, and we regret the inconvenience caused. We appreciate you taking the time to recognize our staff for their efforts to ensure a pleasant stay for you, and we hope you will be back to see our finished product when all of the renovations have been completed. Safe travels!

6/10 – Okay

Calvin

Verbesserungswürdig: Zustand der Unterkunft
Internet access was spotty/poor. No late checkout option at all. Some windows were painted shut in my room. The only good thing was the price.
Aufenthalt von 1 Nacht im November 2021
Antwort von Guest Experience Team am 25. Nov. 2021
Dear guest, Thank you for taking the time to post your review. We appreciate you telling us that our price suited you. At Rose Garden Inn, we strive to deliver a great guest experience, but it sounds like your time with us did not meet your requirements entirely. We apologize for the aspects of your visit that fell short of your expectations, and we thank you for sharing your feedback with us, as this allows us the opportunity to improve future guest satisfaction. We take guest feedback very seriously, and we will put your comments to good use for the betterment of the guest experience. We also want you to know that we generally have a strong WIFI signal, so there must have been an issue on this particular occasion. Please rest assured that we will be contacting our network provider to ensure that this was just a one-off incident. We sincerely hope that these issues will not deter you from staying with us again. We look forward to a chance to redeem ourselves with you and delight you with a superior experience during your next trip to the area.

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
The room was not clean. The Internet service didn’t work.
Aufenthalt von 2 Nächten im November 2021
Antwort von Guest Experience Team am 22. Nov. 2021
Dear guest, We are saddened to read that you did not experience the usual level of satisfaction that other guests have with their stays with us. We take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. Our staff generally does a great job when it comes to maintaining our property and preparing the rooms for upcoming guests, so it is strange that this happened. We wish you had made our staff aware of this as they would have gladly taken care of the issue and switched your room to ensure a pleasant stay for you. Nevertheless, we have noted your feedback, and we will have your comments additionally reviewed by our housekeeping team to ensure our standards of cleanliness are maintained at all times. We are sorry to hear that you had difficulties with our WIFI. We generally have a strong WIFI signal, so there must have been an issue on this particular occasion. Please know that we will be contacting our network provider to ensure that this was just a one-off incident. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We sincerely hope that you will give us a chance to redeem ourselves with you and delight you with the top-notch stay that the vast majority of our guests usually have with us.

10/10 – Hervorragend

Amanjeet

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Best hotel in the area
Aufenthalt von 1 Nacht im November 2021
Antwort von Guest Experience Team am 22. Nov. 2021
Dear guest, It is always wonderful to be considered the best hotel in the area, and we appreciate your feedback - thank you! We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.

4/10 – Schlecht

Phoebe

Aufenthalt von 2 Nächten im November 2021