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Bewertungen von The Plaza - A Fairmont Managed Hotel

5 out of 5
The Plaza - A Fairmont Managed Hotel
768 Fifth Avenue, New York, NY

Bewertungen

9,0

Wunderbar

705 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
136 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 8 - Gut" "
77 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 6 - Okay" "
51 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
34 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,0/10

Personal & Service

8,8/10

Ausstattung

9,0/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Robil

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was ok, but nothing special like for the price we paid. Some parts of the room were not clean and not working well.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Luigi Romaniello, Managing Director am 1. Feb. 2024
Dear Guest,Thank you for taking the time to complete a survey regarding your recent experience at our hotel. Firstly, please accept our sincere apologies for the inconveniences you have faced during your recent stay. This is certainly not the image nor the experience we wish our guests to have. Your feedback has been shared with all of the concerned colleagues and we are already working to ensure that such issues are rectified and do not occur again.By evaluating our services and sharing your feedback with us, you are assisting us to continuously improve in order to exceed your expectations.Thank you for choosing The Plaza and we hope to be presented with an opportunity to better serve you soon.Sincerely,

10/10 – Hervorragend

Anja

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Luxuriöses Hotel, total nette Mitarbeiter, leckeres Essen, aber heftige Preise.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Luigi Romaniello, Managing Director am 18. Jan. 2024
Dear Guest, We are delighted to hear that you had an exceptional experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 – Hervorragend

etelina

Aufenthalt von 1 Nacht im Februar 2023
Antwort von Luigi Romaniello, Managing Director am 16. Feb. 2023
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 – Hervorragend

Luciano

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent property with newly renovated luxury rooms.
Aufenthalt von 4 Nächten im April 2022
Antwort von Ted Selogie, General Manager am 13. Apr. 2022
Dear Guest, We very much appreciate your comments regarding your stay at the The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 – Gut

Daniel

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Traditionsreiches Hotel an top Lage. Preise sehr hoch aber trotzdem ein einmaliges Erlebnis.
Aufenthalt von 5 Nächten im Dezember 2018
Antwort von Allison K. am 1. Jan. 2019
Vielen Dank fuer ihr Feedback. Wir freuen uns zu hoeren das Sie und ihre Familie eine tolle und unvergesliche Zeit hatten, wir werden ihr Feedback lieben gerne mit unseren Kollegen teilen. Vielen Dank das Sie sich fuer das Plaza Hotel entschieden haben, wir hoffen sehr das wir sie und ihre Familie bald wieder bei uns begruessen duerfen.

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Super Hotel, aber lange Wartezeiten am Lift und der Rezeption. Hat aufgehalten...
Aufenthalt von 3 Nächten im Dezember 2018
Antwort von Aaron am 30. Dez. 2018
Guten Morgen, A Vielen dank fuer ihr feedback. ICh mochte mich im namen der Plaza Familie entschuldigen fuer die lange Wartezeit. Frohe Weihnachten und bis hoffentlich sehr bald. Liebe Greusse, Aaron

4/10 – Schlecht

Scarlett, Stuttgart

Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Das Hotel an sich ist natürlich ohne Zweifel ein wunderschönes Haus. Die Zimmer sind zwar alt aber dennoch gepflegt und gut erhalten. Zunächst bekamen wir ein Zimmer, welches eher einer Katzenkammer ähnelte und absolut nicht unserem Anspruch entsprach. Nachdem ich mich dann beschwerte, bekamen wir jedoch sofort ein neues Zimmer, welches um einiges besser und schöner war. Ich war bereits in vielen 5 Sterne plus Hotels auf der ganzen Welt und muss ehrlich sagen, dass der Service im The Plaza New York absolut zu wünschen übrig ließ. Bei einer Zimmerrechnung von 4000$ erwarte ich, dass die Zimmermädchen morgens und nicht erst am Nachmittag die Räume säubern und aufräumen. Am zweiten Tag bekamen wir eine Nachricht, dass wir von abends um 11 bis zum nächsten morgen um 6 kein Wasser haben werden. Wo gibt es denn bitte sowas? Ich verweise nochmals auf die Rechnung! Der darauf folgende Tag begann dann morgens mit einem super Duft aus der Toilette. Die Wasserleitungen waren wohl doch noch nicht in Schuss und die fäkalien unserer Hotelnachbarn Schwammen in der Toilette und diese war verstopft! Ein absolutes NO GO! Das wurde zwar sofort behoben, dennoch gab es hierfür weder eine Entschuldigung noch eine Aufmerksamkeit. Das Personal wie z.b. Der concierge, welcher mir 1 Koffer in das Taxi gehoben hat und mich die anderen 2 Koffer selbst hat tragen lassen, war dann mit seiner Bezahlung auch noch unzufrieden und wurde pampig und ausfallend. Zimmerrechnung hat nicht gestimmt...
Aufenthalt von 5 Nächten im November 2018
Antwort von Allison K. am 24. Nov. 2018
Thank you for taking the time and sharing your feedback! Firstly, we do apologize for any concern experienced as this was not the image nor the experience we wished for you to have. Your feedback will be shared with our Teams as we continuously work to improve our guests experience. Thank you for choosing The Plaza and we hope to be presented with an opportunity to better serve you soon!

6/10 – Okay

Dennis, Germany

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Kilked first, then revived.
A crying bride with a destroyed wedding day. An annoyed groom who has to accommodate his in-laws in his room on his wedding night because their room was not habitable for 2 hours ... that's only 10 percent of the total unbelievable events. To disturb the most important day in your life. not to make up for it. We expected so much. The house is wonderful. The staff have for the most part no idea about the hotel industry. Only the really high staff. The incompetent staff almost ruined our wedding day and we were promised to save what can be saved. But then our wedding night was destroyed. After a lot of pressure, Guest Experience Manager Mrs. A. Korbut took care of it. They paid for our lunch and fully refunded our rooms for the entire stay of 9 nights. In hindsight, the hotel made sure that we were compensated. This was appropriate and helps us to stop feeling so bad. No one can give us back the day of our wedding and the wedding night. We thought about taking legal action. All hair-raising incidents are documented. Fortunately, the hotel has responded adequately. We got our money back. Thanks for sparing us the need to continue to deal with the sad matter. As good advice for the hotel: It is a wonderful house full of memories of the glorious old days. Please get staff that is worthy of the house. Here people should work who have respect for the great history of the house. Actually, the hotel should get skilled workers from Vienna. These hotel staff understand their job
Aufenthalt von 8 Nächten im Juni 2018
Antwort von Allison K. am 20. Juli 2018
Thank you for taking a moment to share feedback following your recent stay at The Plaza! Firstly, I would like to once again apologize for any concern experienced and assure you that your feedback has been shared with the concerned members of our Team. Despite the inconveniences faced, we are pleased to hear that we were able to turn around your experience and provide you with a memorable visit to The Plaza! We thank you for choosing to stay with us and hope to have the pleasure of welcoming you back in the future!

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Tolles Hotel, alt eingesessen in New York.
Sehr gute Lage direkt am Central Park, Zimmer mit Blick am Park sehr ruhig. Tolle große, geräumige Zimmer + Bad. Zum Teil ist jedoch das Hotel schon etwas in die Jahre gekommen. Teppiche im Gang und im Zimmer mit Flecken, die Möbel zum Teil etwas zerkratzt. Essen sehr gut jedoch ausgesprochen hochpreisig.
Aufenthalt von 5 Nächten im Februar 2018
Antwort von Allison K. am 1. März 2018
Thank you for choosing The Plaza for your recent visit to New York! While we are pleased to hear that your experience was enjoyable overall, we do apologize for any concerns with regards to the condition of certain areas of the hotel. We will ensure that your feedback is shared with all of our teams to rectify any necessary shortfalls. Thank you for choosing The Plaza and we hope to have you join us again soon!

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfekt
Jeder kennt das Plaza. Wir waren dort! Es war einfach wubderbar.
Aufenthalt von 3 Nächten im Januar 2018
Antwort von Allison K. am 23. Jan. 2018
Thank you for taking the time to share your feedback! We are delighted that you enjoyed your stay and hope to have the pleasure of welcoming you back again soon!

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hervorragend!
Great trip to NYC and amazing hotel - great location, exceptional service, every wish taken care of!
Aufenthalt von 1 Nacht im August 2017
Thank you for taking the time to share such a glowing review following your stay at The Plaza! We are delighted to hear that you enjoyed the exceptional service provided and the great location that we have to offer. We look forward to welcoming you back to The Plaza again soon!

4/10 – Schlecht

Michael, Düsseldorf

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Ich hätte bei weitem mehr erwartet.
Schon der Checkin war ein Drama, nachdem man uns erklärt hat das unser Zimmer leider noch nicht bezugsfertig ist (abends um 19.00 Uhr) hat man uns einfach 25 Minuten an der Rezeption stehen lassen. Alles in allem ein sehr enttäuschender Aufenthalt. Ich bin mir das sicher, dass das Hotel sicher auch mal bessere Tage hatte aber das war wahrscheinlich noch bevor 2/3 der Zimmer (nämlich alle mit gutem Blick) zu Eigentumswohnungen umgebaut und verkauft wurden.

8/10 – Gut

Cynthia, Fort Mill

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was wonderful here and it was clean and room was spacious. Elevators were small but fast and efficient. Shower door fell and broke when I opened but housekeeping and maintenance were quick to come fix. We had booked a suite 1000sq ft can remember I think Edwardian suite but we were disappointed with the view. Thought we booked a city view but definitely not what we received. Overall it was nice stay amd my kids had their own robes and slippers that was a super nice touch.
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Ryan, Rosenberg

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Above and beyond expectations, the attention to detail and the staff here are impeccable. The Plaza is iconic for a reason. Cannot wait to return.
Aufenthalt von 3 Nächten im Mai 2024

8/10 – Gut

SHEILA

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
The Plaza is of course iconic. The building is very old so not everything is spotless. Old curtains get stuck; light interruptors sometimes fail, etc. The staff is not the most friendly - they have some attitude. But if you show the money, you can have the time of your life. Still a great experience.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Paul Tormey, Managing Director am 20. Mai 2024
Dear Guest,We very much appreciate your comments regarding your stay at The Plaza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 – Gut

Michael

Geschäftlich gereist, Mit dem Partner gereist
So sorry. Tte Plaza has seen better days.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Paul Tormey, Managing Director am 20. Mai 2024
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 – Hervorragend

Jose

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love The Plaza Hotel , is a landmark Architecture, history, location. Wonderful service, especially concierge services. Bathrooms could use more maintenance. All in all, still my favorite hotel in NYC
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Paul Tormey, Managing Director am 13. Mai 2024
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

8/10 – Gut

Richard, LAS VEGAS

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We had some issues with one staff member being Rude and sometimes lack of communication between staff I asked or requested services that were either ignored or lost in communication. Been a good customer have to think about returning
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Paul Tormey, Managing Director am 9. Mai 2024
Dear Guest,Thank you for taking the time to tell us about your experience at The Plaza - A Fairmont Managed Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address these issues and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 – Hervorragend

Fernando

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Increíble!
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Paul Tormey, Managing Director am 9. Mai 2024
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 – Hervorragend

Magdalena

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Paul Tormey, Managing Director am 9. Mai 2024
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

8/10 – Gut

José Carlos

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Lack of flexibility at the Lobby Bar, specially from one guy that thought he was a General instead of a waiter…
Aufenthalt von 7 Nächten im April 2024
Antwort von Paul Tormey, Managing Director am 9. Mai 2024
Dear Guest, Thank you very much for taking the time and sharing your feedback.While I wish you had a better experience at the Bar, it is the constructive feedback like this that we learn from and use to improve our services and experience. On the other hand, it is encouraging to know that you enjoyed other aspects of your stay.Thank you for choosing The Plaza and we hope to be presented with an opportunity to better serve you soon.Sincerely,

10/10 – Hervorragend

Diana, Punta Gorda

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful place to stay.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Paul Tormey, Managing Director am 3. Mai 2024
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Paul Tormey, Managing Director am 3. Mai 2024
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 – Hervorragend

Sheri

Aufenthalt von 8 Nächten im April 2024
Antwort von Paul Tormey, Managing Director am 20. Mai 2024
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

4/10 – Schlecht

Behnaz

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The hotel facilities left much to be desired. The bath and shower were subpar, with water not draining properly. Additionally, the carpet and furniture in the room were visibly worn and in need of replacement. Overall, a disappointing experience.
Aufenthalt von 3 Nächten im April 2024
Antwort von Paul Tormey, Managing Director am 3. Mai 2024
Dear Guest,Thank you for taking the time to share your detailed feedback. We cannot begin to describe how disheartening it is to learn of your disappointment.Please accept my sincere apologies for the subpar conditions of your accommodations. Rest assured, this is not typical nor exemplary of The Plaza's service legacy. I have shared your comments with our respective teams so that we may investigate and follow-up internally. It is through feedback such as yours that we may ensure our guests enjoy an unparalleled level of service.We do hope the rest of your time in New York was enjoyable, and that you will allow us another chance to better serve you next time your travels bring you to New York City.Sincerely,

10/10 – Hervorragend

MIZUHO

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Paul Tormey, Managing Director am 22. Apr. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Hervorragend

Kaci

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Fabulous
Aufenthalt von 1 Nacht im April 2024
Antwort von Paul Tormey, Managing Director am 22. Apr. 2024
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

6/10 – Okay

Polina

Mit einer Gruppe gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Great location, sadly hotels staff is not trained properly , definitely does not act like a five start hotel. No one helped me with a bags outside when my car pulled ip to the entrance . Very slow room service, rude front desk clerk list goes on and on Every year I stay there and every year the same story . Very disappointing
Aufenthalt von 1 Nacht im April 2024
Antwort von Paul Tormey, Managing Director am 19. Apr. 2024
Dear Guest,Thank you for taking the time to tell us about your experience at The Plaza - A Fairmont Managed Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address these issues and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 – Hervorragend

Patrick

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This is by far one of the best hotels in the city with amazing amenities, skilled staff, gorgeous rooms. Always a pleasure to spend time here.
Aufenthalt von 2 Nächten im April 2024
Antwort von Paul Tormey, Managing Director am 17. Apr. 2024
Dear Guest,Thank you so much for your kind comments about your stay with us! I am delighted you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay. Thank you for being our guest and we look forward to welcoming you back.Warmest Regards,

10/10 – Hervorragend

Leslie

Aufenthalt von 3 Nächten im März 2024
Antwort von Paul Tormey, Managing Director am 3. Mai 2024
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 – Hervorragend

Gayle

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Would go again
Aufenthalt von 3 Nächten im März 2024
Antwort von Luigi Romaniello, Managing Director am 1. Apr. 2024
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 – Hervorragend

javier

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
…
Aufenthalt von 4 Nächten im März 2024
Antwort von Luigi Romaniello, Managing Director am 1. Apr. 2024
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 – Hervorragend

Thomas

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The absolute most incredible stay! My daughter and I cried when we were leaving. The staff were exceptional. We were centrally located. Expedia.com came through when our original booking fell through upon late arrival. Grateful to the iconic Plaza for every cherished memory.
Aufenthalt von 3 Nächten im März 2024
Antwort von Luigi Romaniello, Managing Director am 1. Apr. 2024
Dear Guest,Thank you so much for your kind comments about your stay with us! I am delighted you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay. Thank you for being our guest and we look forward to welcoming you back.Warmest Regards,

10/10 – Hervorragend

Gus

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Finest hotel in the world!
Aufenthalt von 4 Nächten im März 2024
Antwort von Luigi Romaniello, Managing Director am 25. März 2024
Dear Guest, We are delighted to hear that you had an exceptional experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 – Hervorragend

Michael

Aufenthalt von 5 Nächten im März 2024
Antwort von Paul Tormey, Managing Director am 15. Apr. 2024
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

6/10 – Okay

Fabienne

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Stunning property and hotel. The location is fabulous and the building is absolutely gorgeous. Service was average and not what I expect from a 5-star hotel. My son got a little candy basket on the first night but there was nothing else the rest of the stay (a couple of chocolates when turning down the beds would be a nice touch at the very least). They called me Mister instead of Ms on the welcome card and did not make any effort to correct once I pointed out I wasn’t a man. There was no effort to get to know us or talk to us. The $65 daily fee is tacky and inelegant. I’m not in New York to eat pancakes or wings or other outdated 80s hotel food (their menu is terrible other than the Palm Court tea) so we only used that amount once. The hotel refused to budge when I mentioned there wasn’t much on the menu we could eat due to food restrictions and said it’s the same for everyone. The blow dryer in the bedroom was gross. The vent was fully crusted with gunk and really needs to be either cleaned or replaced. The bedroom was spacious and beautiful. Room was cleaned around 7pm every day which I did not like - we typically left early for long days of exploring and shopping and came back at about the time the room was being done which was inconvenient. Overall, staying at the Plaza was an amazing experience but I will look for another hotel for our next stay due to the overall lackluster service.
Aufenthalt von 3 Nächten im März 2024
Antwort von Luigi Romaniello, Managing Director am 25. März 2024
Dear Guest,Thank you for taking the time to share your detailed feedback. We cannot begin to describe how disheartening it is to learn of your disappointment.Please accept my sincere apologies for the shortcomings you experienced during your stay. Rest assured, this is not typical nor exemplary of The Plaza's service legacy. I have shared your comments with our respective teams so that we may investigate and follow-up internally. It is through feedback such as yours that we may ensure our guests enjoy an unparalleled level of service.We do hope the rest of your time in New York was enjoyable, and that you will allow us another chance to better serve you next time your travels bring you to New York City.Sincerely,

10/10 – Hervorragend

Renee, Whittier

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was over the top in service. The hotel is beautiful. The rooms are beautiful. The area is so quiet and safe you could walk around at any time of day. The location was perfect. So many things within walking distance.
Aufenthalt von 4 Nächten im März 2024
Antwort von Luigi Romaniello, Managing Director am 25. März 2024
Dear Guest,Thank you so much for your kind comments about your stay with us! I am delighted you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay. Thank you for being our guest and we look forward to welcoming you back.Warmest Regards,

10/10 – Hervorragend

Dana, Charlotte

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is a beautiful property. The smell when you walk in is delightful Gardenias. The beds and pillows were very comfortable and were a welcome relief after a long day of walking. We had always wanted to stay there and are so glad we did. In addition the rooms are beautiful you feel like royalty.
Aufenthalt von 3 Nächten im März 2024
Antwort von Luigi Romaniello, Managing Director am 20. März 2024
Dear Guest,Thank you so much for your kind comments about your stay with us! We are so very glad to have welcomed you, and to learn that you had an enjoyable experience at The Plaza. I have shared your comments with our team and I am sure that they will serve as encouragement and inspiration.Thank you for being our guest and we look forward to welcoming you back.Sincerely,

10/10 – Hervorragend

Kasia

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stayed for four days. You cannot beat the location. We were travelling with our 2.5 year old daughter and we were made to feel so welcome. The entire staff exudes hospitality and grace. Won’t be staying anywhere else when visiting NYC.
Aufenthalt von 3 Nächten im März 2024
Antwort von Luigi Romaniello, Managing Director am 18. März 2024
Dear Guest, We are thrilled to hear that you and your family had an exceptional experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 – Hervorragend

DAVID

Gut: Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Luigi Romaniello, Managing Director am 18. März 2024
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 – Hervorragend

Tracey Lynne Phoenix, Gilbert

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall this was the BEST hotel we have ever stayed at. From the moment we arrived from the airport until we left 7 days later back to the airport. Door staff were attentive, available, and very helpful with rides not associated with the hotel. We cannot say enough about the Concierge staff - EVERY request we made they were there with an answer, recommendation, or just plainly made reservations for us. Best Concierge ever - especially Bill and Juliet! Our 2 room suite was an upgrade which we needed for 7 days in this luxury hotel.The one issue we had was taken care of immediately which was the mattress - way too soft for our taste - but was changed out almost the same hour we requested it. Thank you Plaza Hotel staff for making this the best 70th birthday celebration we could ask for. We will stay again.
Aufenthalt von 7 Nächten im März 2024
Antwort von Luigi Romaniello, Managing Director am 18. März 2024
Dear Guest,Thank you so much for your kind comments about your stay with us! I am delighted you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay. Thank you for being our guest and we look forward to welcoming you back.Warmest Regards,

8/10 – Gut

Jaclyn

Aufenthalt von 3 Nächten im März 2024
Antwort von Luigi Romaniello, Managing Director am 5. Apr. 2024
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 – Hervorragend

Julius

Aufenthalt von 3 Nächten im März 2024
Antwort von Luigi Romaniello, Managing Director am 5. Apr. 2024
Dear Guest,We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

8/10 – Gut

Charles

Aufenthalt von 3 Nächten im Februar 2024
Antwort von Luigi Romaniello, Managing Director am 5. Apr. 2024
Dear Guest, We are delighted to learn that you had an enjoyable experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

10/10 – Hervorragend

patricia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Absolutely love this hotel. The service is amazing. Russell at the reception desk went above and beyond with his service. Will be back soon!
Aufenthalt von 3 Nächten im März 2024
Antwort von Luigi Romaniello, Managing Director am 18. März 2024
Dear Guest,Thank you so much for your kind comments about your stay with us!. We are so very glad to have welcomed you, and to learn that you had an enjoyable experience at The Plaza. I have shared your comments with our team and I am sure that they will serve as encouragement and inspiration.Thank you for being our guest and we look forward to welcoming you back.Sincerely,

10/10 – Hervorragend

Mark, Los Angeles

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall very friendly staff. Champagne Bar is great, as is the high tea. Room Service actually delivers as promised too.
Aufenthalt von 3 Nächten im März 2024
Antwort von Luigi Romaniello, Managing Director am 13. März 2024
Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

10/10 – Hervorragend

Annmarie

Mit dem Partner gereist
Iconic! Impeccable Service and charm! First class all the Way
Aufenthalt von 1 Nacht im März 2024
Antwort von Luigi Romaniello, Managing Director am 13. März 2024
Dear Guest,We are delighted to learn that you had an exceptional experience at The Plaza. Thank you for your feedback and we look forward to having you with us again soon. Warm regards,

2/10 – Ungenügend

IVAN M

Verbesserungswürdig: Sauberkeit
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Luigi Romaniello, Managing Director am 7. März 2024
Dear Guest,Thank you for taking the time to share your honest feedback. We strive to ensure all of our guests experience The Plaza's legacy of extraordinary service and are disheartened to learn that your stay fell short.Should your time permit, we invite you to please contact us directly at plzfrontofficemanagement at fairmont.com with your reservation details so that we may further investigate and work to make it right. It is through feedback such as yours that we may continuously ensure our guests receive the highest levels of service.We hope for the opportunity to better serve you the next time your travels bring you to New York.

10/10 – Hervorragend

Michelle Kathleen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful hotel, excellent staff, and very clean rooms (so important). Only thing that would have made our stay better would be new mattresses, the linens were very nice.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Luigi Romaniello, Managing Director am 7. März 2024
Dear Guest,We very much appreciate your comments regarding your stay at The Plaza - A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Hervorragend

Edith

Aufenthalt von 3 Nächten im Februar 2024
Antwort von Luigi Romaniello, Managing Director am 7. März 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.