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Bewertungen von Paramount Times Square

4 out of 5
Paramount Times Square
235 West 46th Street, New York, NY

Bewertungen

7,0

Gut

755 von insgesamt 2374 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
563 von insgesamt 2374 Gästebewertungen haben eine Bewertung von 8 - Gut" "
465 von insgesamt 2374 Gästebewertungen haben eine Bewertung von 6 - Okay" "
291 von insgesamt 2374 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
300 von insgesamt 2374 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,6/10

Sauberkeit

7,6/10

Personal & Service

6,4/10

Ausstattung

6,8/10

Zustand der Unterkunft

7,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Vygandas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very Good
Aufenthalt von 4 Nächten im April 2024
Antwort von Kiefer Brazier am 16. Apr. 2024
Thank you for your kind review, Vanandas. We're really glad to hear that you enjoyed your stay with us, and we hope to see you soon in one of our locations! Paramount Hotel Times Square

6/10 – Okay

Ulrich

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
Zu laut Zimmer zu klein
Aufenthalt von 5 Nächten im März 2024
Antwort von The Paramount Management Team am 25. März 2024
Thank you for sharing your feedback. We apologize for any inconvenience caused by noise and the size of the room not meeting your expectations. If you decide to stay with us again, please don't hesitate to reach out so we can ensure you have a more comfortable stay.

6/10 – Okay

Cimen

Sehr zentral direkte Seitenstraße am Times Square. Alles fußläufig erreichbar, Shops, Essen, Musicals etc. Sehr quirlige Gegend. Hotel insgesamt annehmbar, mit Straßenlärm ist zu rechnen.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Guest Services am 11. März 2024
Thank you for sharing your comments with us, Cimen. I will make sure that your comments are being passed on to the relevant teams. Paramount Hotel Times Square

6/10 – Okay

Ulrich

Mit dem Partner gereist
Klimaanlage zu laut. Nur von einer Bettseite aus Licht anzuschalten
Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Ariel Santana am 30. Dez. 2023
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Paramount Hotel Times Square we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Paramount Hotel Times Square

4/10 – Schlecht

Stephanie

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Wir hatten ein Doppelzimmer gebucht. Das Zimmer war so dermaßen klein, dass wir froh waren, nur Handgepäck gebucht zu haben. 2 normale Koffer hätten wir gar nicht im Zimmer unterbringen können. So auch das Bett ... für 1 Person vollkommen ausreichend, für 2 aber zu klein. Ich bin sicher, es war eigentlich ein Einzelzimmer. Auch das Badezimmer war sehr klein, Toilettendichtung kaputt ( lief beim Abziehen Wasser raus ), genauso am Waschbecken ... der Boden nass. Und an den Fenstern lief im Bad und Wohnraum das Wasser herunter. Zudem die elektrische Leitung ( Lichtschalter ) in der Dusche ... sehr fragwürdige Sicherheit?!? Der Zimmerservice war super. Wünsche wurden sofort erfüllt,es wurde jeden Tag gereinigt. Die Lage des Hotels ist super, direkt am Times Square.
Aufenthalt von 5 Nächten im November 2023
Antwort von Ariel Santana am 29. Nov. 2023
Hi Stephanie.Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Paramount Hotel Times Square we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Paramount Hotel Times Square

2/10 – Ungenügend

Vincenzo

Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Das Stoff Tier von meiner Tochter ist im Zimmer verschwunden.
Aufenthalt von 9 Nächten im August 2023
Antwort von mi am 5. Sept. 2023
Thank you for taking the time to give us feedback on your stay. We always try our best to provide the best experience. It looks like we have failed on this occasion and apologize for the missing of your daughter doll. We would love for you to give us another chance next time. Your comments have been shared with the team to learn and assess what we can do to prevent this from happening in the future.Paramount Hotel Times Square

8/10 – Gut

Yvonne

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
It was ok
Aufenthalt von 2 Nächten im Juli 2023
Antwort von MI am 5. Sept. 2023
Thank you for taking the time to give us feedback on your stay. We always try our best to provide the best experience. It looks like we have failed on this occasion. We would love for you to give us another chance next time. Your comments have been shared with the team to learn and assess what we can do to prevent this from happening in the future.Paramount Hotel Times Square

4/10 – Schlecht

Carola

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Sehr geehrte Damen und Herren, Ich muss Ihnen leider mitteilen, dass unser Aufenthalt im Paramount am Times Square in keinerlei Hinsicht unsere Erwartungen erfüllt hat! Wir waren dort ( allerdings vor langer Zeit ), als es noch ein sehr schönes Disignerhotel von Phillippe Starck war. Um so größer war unser Entsetzen, als wir ankamen und uns nach dem Einchecken ein Zimmer zugeteilt wurde, das aus zwei Schrankbetten ( ich wusste gar nicht, dass es so etwas noch gibt! ) , einem ausrangierten Sideboard und einem kleinen Fernsehgerät bestand. Auf meine Reklamation an der Rezeption, dass dies wohl kaum das Zimmer sein könnte, das ich zu diesem Preis für 12 Nächte gebucht habe und ich die Vermutung habe, dass das gar keine regulären Gästezimmer seien, wurde uns für den nächsten Tag ab 11.00h ein anderes Zimmer zugesagt. Dieses Zimmer war dann allerdings erst ab 16.00h beziehbar, so dass wir unser Gepäck erst einmal im locker room unterbringen mussten. Nach dem Umzug stellten wir fest, dass dieses Zimmer maginal besser war, dem Standard eines Hotels zu diesem Preis selbst in New York nicht ansatzweise entspricht! Der Raum und das Bad waren nur oberflächlich gereinigt worden ( Essensreste des Vorgängers sparen noch zu sehen, unter den Betten war schon sehr, sehr lange nicht mehr gesaugt worden ), Handtücher und übliche Hotelbad Accessoires waren gar nicht oder nur unzureichend vorhanden! Das ist vielleicht für manche Gäste, die nur ein oder zwei Nächte bleiben, akzeptabe
Aufenthalt von 12 Nächten im Mai 2023

6/10 – Okay

Ulrich

Mit dem Partner gereist
Gut: Personal & Service
Zu wenig Handtücher Kein Business Center Zu schwächer Wasserdruck am Spuelbecken
Aufenthalt von 6 Nächten im Mai 2023

4/10 – Schlecht

MELEK

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2023

8/10 – Gut

Martin

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Direkt am Times Square, sehr gut gelegen.
Antwort von The Paramount NYC Team am 25. März 2023
Hi Marin,It is great to hear you had a great stay.

2/10 – Ungenügend

Tharmila

Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Zu teuer für das Zimmer. Nicht einmal Wasser gab es. Lauwarmes Wasser, undichte Fenster, zu kleine Zimmer für einen so hohen Preis
Antwort von Reservations am 10. Jan. 2023
Thank you for staying with us. We are committed to providing our guest with excellent service while staying at the hotel. We do apologize, if we did not meet your expectations on this stay. We vow to make things better the next time you stay with us. We are about to start our renovations in the coming months and hope that we will be able to alleviate some of the issues that our guest incurred.Best RegardsReservations Team

8/10 – Gut

Ulrich

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Gute Lage Zimmertüren sehrschwer zu schließen und zu öffnen
Antwort von Reservations am 10. Jan. 2023
Thank you for staying with us. We are committed to providing our guest with excellent service while staying at the hotel. We do apologize, if we did not meet your expectations on this stay. We vow to make things better the next time you stay with us. We are about to start our renovations in the coming months and hope that we will be able to alleviate some of the issues that our guest incurred.Best RegardsReservations Team

8/10 – Gut

Franziska

Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
1a Lage Subway fußläufig zu erreichen. 2 Min von den Treppen am Time Square entfernt. Lobby leider sehr dunkel ohne Fenster. Zimmern sauber außerordentlich groß Bad könnte renoviert werden. Shampoo Föhn Safe vorhanden
Antwort von Reservations am 10. Jan. 2023
Thank you for staying with us. We are committed to providing our guest with excellent service while staying at the hotel. We do apologize, if we did not meet your expectations on this stay. We vow to make things better the next time you stay with us. We are about to start our renovations in the coming months and hope that we will be able to alleviate some of the issues that our guest experienced.Best Regards

10/10 – Hervorragend

Edith

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location. Perfect for shows. Staff was very helpful. Room was perfect and very clean. Traveling solo and I felt safe and comfortable. Will be back again
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Makerley

The only good thing was because it's close to Times Square, because it's terrible cleaning and terrible service staff, dirty room, sheets without changing
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Suelen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good
Aufenthalt von 2 Nächten im Mai 2024

2/10 – Ungenügend

Briana

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
When we first got there they said the room we had booked was not available so they placed us in the captains room which was extremely small and not up to standard. That room was extremely hot. They said they would send someone up to check and did not. They ended up switching us to another room while stating that there was an issue with the havoc system in the room we were originally in and that room was not as hot as the captains room but still hot. We hardly slept. Worse hotel experience I’ve ever had.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Arshdeep

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Stayed here for 4 nights. Best thing about this hotel is it’s location - right at the centre of times square,We were able to frequent times square. Staff was great to acknowledge our request to give us room having less outside noise and good view. Good food options around. Many transportation options available too.

6/10 – Okay

Jeremy

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
The hotel was fine, bed was comfy. There were some minor things with service that we weren't terribly impressed with. Front desk took forever to check us in and out. Might have just had some difficult customers ahead of us but the wait felt like it was longer than it needed to be. The lounge in the lobby was... odd. It was supposed to be sort of art deco but then they had these unusual super wide double sided couches. Our room didn't have wash cloths. Then the facility itself, everything was in a state of disrepair. Loose tiles in the bathroom, the soap holder and tp holder were broken. The sink faucet leaked around the base if you moved it the wrong way. There was a weird creepy door in our room, not sure where it led and I guess it was locked? We couldn't open it. But it was clean enough, and the location was great, easy walk to our show. I can't complain much really, it was fine. Nothing exciting though.
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Madison

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Sent a message
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Paramount Hotel am 27. Mai 2024
Greetings,Thank you for staying with us as we hope you enjoyed your time here at Luma. We pride ourselves in trying to provide our guests with extraordinary service. If there is anything we could've done to enhance your stay, we would love to hear some feedback to better help. If possible, can you provide us with some information of your time with us? I look forward to your reply.Kind regards,AngelAssistant Director of Front Office

2/10 – Ungenügend

Margaret

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The only plus to thus is hotel is the locstion close to shows. The room as very small, had no hand or wash towels the body wash dispenser was empty and the bathroom was like a jsil cell. Would never stay here agsin.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Paramount Hotel am 27. Mai 2024
Greetings Value Guest,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

4/10 – Schlecht

Rene

Mit einer Gruppe gereist
Gut: Personal & Service
We brought to the attention front desk that the shower had only hot water from room 1917. We had to mixed our hot and cold from the sink to shower for 5 days.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Paramount Hotel am 27. Mai 2024
Greetings Value Guest,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

8/10 – Gut

Dee

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location, nice, clean rooms
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Joshua

Gut: Ausstattung
Good
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Paramount Hotel am 27. Mai 2024
Greetings Value Guest,Thank you so much! We truly appreciate your kind words and support and hope everyone can experience LUMA Hotel the way you did. We will make sure to share this with our team. Looking forward to your next visit!Kind regards,AngelAssistant Director of Front Office

6/10 – Okay

Melodie

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
We had to ask for towels everyday that they forgot. Maybe no clean hand towels left or face cloths. One day they forgot a bath mat. Every day it was something & had left a tip every day also. I have stayed here several times and never had a problem before.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Paramount Hotel am 27. Mai 2024
Greetings Value Guest,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

6/10 – Okay

Janneth

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Terrible mattress but excellent location of the hotel
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Teresa

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Paramount Hotel am 27. Mai 2024
Greetings Value Guest,Thank you so much! We truly appreciate your kind words and support and hope everyone can experience LUMA Hotel the way you did. We will make sure to share this with our team. Looking forward to your next visit!Kind regards,AngelAssistant Director of Front Office

6/10 – Okay

Seth

Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
There was a hair ball in my shower and hair on the back of the wall not to mention the chrome cast in my room didn't work
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Paramount Hotel am 27. Mai 2024
Greetings Value Guest,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

6/10 – Okay

Steve

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Good hotel and nice welcome in the lobby by the staff and quick check-in, although same area had building work going on was not aware of, and bar was a little small with disinterested staff (considering how expensive a drink was). Room was ok but aged - battered air con unit, bathroom tap did not work properly either. The nice big comfy bed was good. Overall decent value versus other hotels in the same area I'd looked at. Is 2 mins walk from Times Square and all the tourist bits so certainly useful for that.
Aufenthalt von 2 Nächten im Mai 2024

4/10 – Schlecht

Kimberly

Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The place is old and run down in the rooms. We had to move rooms, due to A/C was not working and the 2nd room looked the same old and run down. It wasn’t what I was expecting by the pictures. I will say false advertisement.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Jainee

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good location but rooms are ok.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Zahory

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Paramount Hotel am 27. Mai 2024
Greetings Value Guest,Thank you so much! We truly appreciate your kind words and support and hope everyone can experience LUMA Hotel the way you did. We will make sure to share this with our team. Looking forward to your next visit!Kind regards,AngelAssistant Director of Front Office

4/10 – Schlecht

Alex

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Rooms are not very good. Bathrooms are super tiny and sitting on the toilet is weird. The shower in my room flooded the bathroom because the curtain didn't do anything. It also feels like a prison bathroom. The room itself feels more like a hostel or dingy hotel. There was a 'service fee' that is just a waste of money and a scam. I was told it was for water, gym, bar, wifi, and restaurant. Wi-Fi is free. Water is just a water filter on the 4th floor. You get nothing from the bar and if you don't use the gym it's not worth it. Just a money grab. They also charge $2 an hour to hold luggage. I've never stayed in a hotel that does that. Oh, the safe didn't work either. They sell you on the property with the picture of the lobby which is ok. But I'm regards to the room itself, the only good things are a comfy bed, good wifi, and the TV works with Chromecast but the room itself is not so bueno. I've stayed here many times before while Mom business and it hasn't changed. If you need a place to stay for a day or two, I guess it's fine. But any longer?.. oh man... It gets rough. I would recommend for a quick stop with a decent rate except for the lame service fee and luggage hold fee. But that's about it.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Julia

Mit der Familie gereist
Gut: Personal & Service
The staff were all friendly and helpful.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Paramount Hotel am 27. Mai 2024
Greetings Value Guest,Thank you so much! We truly appreciate your kind words and support and hope everyone can experience LUMA Hotel the way you did. We will make sure to share this with our team. Looking forward to your next visit!Kind regards,AngelAssistant Director of Front Office

10/10 – Hervorragend

ANGELA

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Perfect location for transportation. Clean rooms. Very pleasant staff
Aufenthalt von 2 Nächten im April 2024
Antwort von Paramount Hotel am 27. Mai 2024
Greetings Value Guest,Thank you so much! We truly appreciate your kind words and support and hope everyone can experience LUMA Hotel the way you did. We will make sure to share this with our team. Looking forward to your next visit!Kind regards,AngelAssistant Director of Front Office

6/10 – Okay

Hilda

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Ausstattung
Rooms are very small, smells like cigarette smoke. Only friendly staff was Lily from housekeeping. Place looks dark and gloomy, bathroom is a safety hazard.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Paramount Hotel am 27. Mai 2024
Greetings Value Guest,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

2/10 – Ungenügend

Pinchas

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Never staying here again
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Paramount Hotel am 27. Mai 2024
Greetings Value Guest,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

10/10 – Hervorragend

Sodreia

Gut: Sauberkeit
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Paramount Hotel am 27. Mai 2024
Greetings Value Guest,Thank you so much! We truly appreciate your kind words and support and hope everyone can experience LUMA Hotel the way you did. We will make sure to share this with our team. Looking forward to your next visit!Kind regards,AngelAssistant Director of Front Office

4/10 – Schlecht

Joseph

Gut: Sauberkeit und Zustand der Unterkunft
The most basic room setup without an iron too. But it was easy checking in. For an overnight stay it’s not bad. I think the premium stay prices are definitely New York prices. Pretty much just paying for the location for being in the city center.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Paramount Hotel am 27. Mai 2024
Greetings Value Guest,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

8/10 – Gut

Melissa Nicole

Gut: Sauberkeit und Personal & Service
There was massive holes in my room. I think there used to be a hanger but it broke and they never even bothered to cover the holes. Apart from that excellent! Bed was super comfy and rooms was clean! Expect small rooms as all nyc hotels
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Paramount Hotel am 22. Mai 2024
Greetings,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

10/10 – Hervorragend

Tharanga

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A paramount in a concrete jungle
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Paramount Hotel am 22. Mai 2024
Greetings,Thank you for sharing your feedback with the Expedia.com community! I am so glad to see you enjoyed your stay! I will see you next time! Kind regards,AngelAssistant Director of Front Office

6/10 – Okay

Filippo

Geschäftlich gereist, Mit dem Partner gereist
Small and old rooms
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Paramount Hotel am 22. Mai 2024
Greetings,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

10/10 – Hervorragend

Jordyn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful hotel and amazing staff
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Paramount Hotel am 22. Mai 2024
Greetings,Thank you for sharing your feedback with the Expedia.com community! I am so glad to see you enjoyed your stay! I will see you next time! Kind regards,AngelAssistant Director of Front Office

4/10 – Schlecht

Kirenia Flores

Verbesserungswürdig: Personal & Service
Not the best stay I’ve had in New York. Should’ve stuck with my usual hotel. Catfished by the pictures online, AC wasn’t working the first day, room service only FLIPPED sheets and called it a day. Toiletries like toilet paper was never added after the first night. Having to pay extra for luggage storage. All a mess.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Paramount Hotel am 22. Mai 2024
Greetings,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

6/10 – Okay

Alejandro

Mit der Familie gereist
If you love theatres, this hotel is perfect. It is surrounded by theatres. It is near time square as well as a lot of restaurants. The hotel has a very small room adequate if you will not hang out at the room but just to sleep the night and freshen up. The elevators are so slow. The place is old and looks outdated.
Aufenthalt von 4 Nächten im April 2024

8/10 – Gut

Yukteshwar

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
-
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Paramount Hotel am 22. Mai 2024
Greetings,Thank you for sharing your feedback with the Expedia.com community! I am so glad to see you enjoyed your stay! I will see you next time! Kind regards,AngelAssistant Director of Front Office

6/10 – Okay

Corinne

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The beds were comfortable. The bathroom was a bit rundown- but not gross or unusable. The staff was friendly. The air conditioning was loud, but last night kept our window open instead
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Paramount Hotel am 22. Mai 2024
Greetings,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

4/10 – Schlecht

Mary Jane

Mit einer Gruppe gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
No fridge in room. No full service restaurant. Poor HVAC- could not get temperature to lower. Tub did not drain. No coffee in room. Low toilets. Not 4 star as advertised
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Paramount Hotel am 22. Mai 2024
Greetings,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

2/10 – Ungenügend

Robert

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel didn't hold my reservation. Offered me $80 off first night to stay in room without functioning A/C, but the offer was bogus. The facility charge showed up on my credit card, the discount never did. I said that I should not be charged at all for the first night and the manager agreed--but it was just to placate. Criminally dishonest.
Aufenthalt von 3 Nächten im Mai 2024