Tagungsbereich
Verfügbarkeit prüfen

Bewertungen von Hilton Garden Inn New York / Staten Island

3 out of 5
Hilton Garden Inn New York / Staten Island
1100 South Ave, Staten Island, NY

Bewertungen

8,0

Sehr gut

465 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
252 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 8 - Gut" "
129 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 6 - Okay" "
89 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
69 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,4/10

Personal & Service

7,8/10

Ausstattung

8,0/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Robert

Aufenthalt von 1 Nacht im November 2023
Antwort von Samantha am 24. Dez. 2023
Hello Robert. Thank you for taking the time to leave us feedback on your recent stay with us.

10/10 – Hervorragend

Jan Simon

Aufenthalt von 2 Nächten im September 2023
Antwort von Samantha am 14. Okt. 2023
Hello Jan. Thank you for taking the time to submit your review. We hope to see you again soon.

8/10 – Gut

Ralf

Aufenthalt von 1 Nacht im April 2023
Antwort von Front Desk Supervisor Dominique am 20. Apr. 2023
Thank you for your feedback!

10/10 – Hervorragend

Nora

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
very pleasant stay
Aufenthalt von 1 Nacht im August 2021

10/10 – Hervorragend

Oliver, Idstein

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Gutes Frühstücksbuffet. Freundliches Personal. Gute und kostenlose Parkmöglichkeit.
Aufenthalt von 5 Nächten im Dezember 2019
Antwort von Hilton Garden Inn (Staten Island) am 9. Feb. 2020
Schöne Grüße! Vielen Dank für Ihr positives Feedback. Wir hoffen, Sie besuchen uns bald wieder.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im November 2019
Antwort von Hilton Garden Inn (Staten Island) am 26. Dez. 2019
Thanks for sharing this positive feedback with us! We're happy to see you enjoyed your stay and hope to see you again soon.

10/10 – Hervorragend

Serge

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juni 2019
Antwort von Hilton Garden Inn (Staten Island) am 5. Juli 2019
Thanks for sharing the positive feedback, Serge! We hope you'll come visit again soon.

4/10 – Schlecht

Bio, Kulmbach

Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
von außen ganz hübsches Hotel, aber Innen.. Es riecht sehr muffig. Alter Teppichboden. Auch in dem Zimmer haben wir uns nicht wohl gefühlt. Die Getränke an der Bar sind sehr teuer.
Aufenthalt von 1 Nacht im Oktober 2018
Antwort von Hilton Garden Inn (Staten Island) am 3. Nov. 2018
Schöne Grüße! Es tut uns leid, dass Sie Ihren Aufenthalt nicht genossen haben. Bitte kontaktieren Sie uns privat, wenn wir Sie unterstützen können.

4/10 – Schlecht

Zhuohong

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
gimme 1990 vibes. Great location for American horror story at night time
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Pedro

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
great stay
Aufenthalt von 1 Nacht im April 2024

2/10 – Ungenügend

JEANNETTE

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
Hotel did not provided drinking water to customer that they were not honor gold customers Staff was rude and unable to treat customers. Local hotel manners dedicated to its surrounding local residents and making us feel unwelcoming and unworthy of service we were paying for. This treatments began the first moment we were checking in. Cleaning staff that did not clean the room leaving dirtying sheets , towels etc even stains were on the sheets they covered on hitting them. We asked for an investigation. Horrible place to be called Hilton. We never have this kind of treatment. My daughter and I manage to stay 6-5nights without doing anything in the hotel, but sleep. We are sending a better and longer explanation to Hilton Corporation for they to know how badly and deprimente they are represented al the Hilton hotel at Staten Island. Very disappointed!
Aufenthalt von 5 Nächten im April 2024

10/10 – Hervorragend

ELIZABETH

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024

6/10 – Okay

Jonathon

Verbesserungswürdig: Zustand der Unterkunft
Extremely outdated old bathrooms and rooms , rooms needto be updated n modernized , not worth the money , outside n lobby is very nice but rooms are sub par
Aufenthalt von 1 Nacht im März 2024

2/10 – Ungenügend

Glenn

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
Found out upon check in that this property is actually a wedding, sweet 16 Bar/Baht Mitza,and another event you could imagine Checking in was like checking your luggage at an airport and the restaurants as a guest you can’t use because they are all booked out for yup you guessed it seventeen ….Big showy noisy events and as a hotel guest there is no way to avoid it Parling is a like as the property allows the hotel events to use ALL the parking literally leaving the paying hotel guest with no place to park On 4 occasions on a 8 day stay we had no place to park The staff could care less because the Eve t going on is more important then the paying hotel guest Tge hurl is on a run down surrounded neighborhood and across the street is a lovely view of the Staten Island land full Walking to your room wa a nightmare as the event people get first dips on the best rooms and they take full drunken Debchary (think kids screaming at ear shattering levels as well as grown drunk adults acting like fools 3 times my room was tried to be entered by theses event people who couldn’t find there own room Entering and leaving the hotel was like waiting for a NYC subway…never a moment of silence or having to navigate through a sea of people.On 4 days and the entire weekend there were a minimum of 6 events per day and the weekend was 3 weddings a day and night Bridzilla and her family in all their loud and gawdy trash speech .we had to laugh as this is not a hotel but a party /event hall
Aufenthalt von 6 Nächten im April 2024

8/10 – Gut

John

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Dislike: Coffee maker wasn't working, cable television was distorted couldn't watch tv, cold water in sink not working
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Andrea

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A stand out in Staten Island
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

noemi

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
muy lindo
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

William

Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

Tina

Aufenthalt von 2 Nächten im April 2024

8/10 – Gut

Raad

Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Martine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was a great hotel, friendly staff, helpful, clean and comfortable.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Leslie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Ronald

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im März 2024

6/10 – Okay

bella

Gut: Personal & Service
It’s just what we needed for the short stay
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Melanie

Gut: Sauberkeit
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Bruno

Gut: Personal & Service und Zustand der Unterkunft
Love it nice clean friendly
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Frances Marie

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Check in was easy and the staff member was very friendly and professional. Will definitely be back !
Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

igor

Gut: Sauberkeit
Aufenthalt von 3 Nächten im April 2024

2/10 – Ungenügend

Faryar

Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Dirty, worn out property that doesn’t look like Hilton brand more of a motel quality. There were stains all over the unit
Aufenthalt von 1 Nacht im April 2024
Antwort von Natalie N.: Front Office Supervisor am 6. Apr. 2024
I would like to take this time to apologize for your recent stay at the Hilton Garden Inn. We take all complaints very seriously and want to rectify them to your satisfaction. Your experience is not a common practice here and we would like to make it up to you if given the chance on your next visit. Please contact me personally before you arrive and I will be more than happy to make sure that your next stay is above and beyond your expectations.

2/10 – Ungenügend

Igor

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
ordered tickets online When I arrived at the hotel They didn’t want to give me a room, they said that they didn’t receive the money, although they took it from the bank And that was the problem. I wasn't the only one. Four people in front of me had the same problem. I had to buy a ticket at an inflated price I withdrew money twice Now I need to call the bank and explain the situation I offer cheaper tickets when you arrive raises prices at night Yes you have no choice
Aufenthalt von 1 Nacht im April 2024
Antwort von Natalie N.: Front Office Supervisor am 6. Apr. 2024
I would like to take this time to apologize for your recent stay at the Hilton Garden Inn. We take all complaints very seriously and want to rectify them to your satisfaction. Your experience is not a common practice here and we would like to make it up to you if given the chance on your next visit. Please contact me personally before you arrive and I will be more than happy to make sure that your next stay is above and beyond your expectations.

10/10 – Hervorragend

Dennis

Mit einer Gruppe gereist
The hotel is very clean and cozy.
Aufenthalt von 6 Nächten im März 2024
Antwort von Natalie N.: Front Office Supervisor am 6. Apr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

4/10 – Schlecht

Weiting

Verbesserungswürdig: Sauberkeit
We didn't have a pleasant stay like last time on this property. I couldn't find the sheet underneath the comforter because it was rolled to a corner of the bed. It gave me an impression that the sheet wasn't changed from the last guest. My husband and I had a hard time to fall in sleep because of noises. One obviously was from the elevator near the room. The mechanic noise could be heard almost through the whole night.
Aufenthalt von 1 Nacht im März 2024
Antwort von Natalie N.: Front Office Supervisor am 2. Apr. 2024
Dear Xx: Thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the sheets and noise issue encountered during your stay. I will address your feedback with our team. If there is anything else I can do for you now, please call and tell us. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will Make it Right.

8/10 – Gut

Jessica

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Our room was newly renovated and incredibly clean! Staff was friendly
Aufenthalt von 1 Nacht im März 2024
Antwort von William am 27. März 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the room and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 – Okay

Danny

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The restaurant at the property was great along with the staff and service that they provided. It was quiet at night other than when the events were going on. That also limited parking for guest that were staying at the hotel. When I asked about parking, I was asked how long I would be staying. When I asked if I could park in the parking lot beside the building, I was told that that was rented out to Amazon for training drivers. I was also told that they would ask their manager on duty if I could park there, and then was told that I was not staying long enough without management even being asked. The front desk staff could take a few tips from the restaurant personnel. Other than that it is a fairly decent hotel.
Aufenthalt von 4 Nächten im März 2024
Antwort von William am 27. März 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 – Hervorragend

John

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lorenzos Restaurant in hotel waiter Jacob was very adiment on how much tip we should have gave him, i favs him 25 he aanted 50, you cant tell a customer how much tip to leave.
Aufenthalt von 1 Nacht im März 2024
Antwort von Samantha am 23. März 2024
Hello John. I am so sorry to hear that you encountered while you were dining at Lorenzo's especially since this isn't the usual experience. I will be sure to let the managers know so they can correct this. Thank you for letting us know.

8/10 – Gut

Clarence

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im März 2024
Antwort von Natalie N.: Front Office Supervisor am 22. März 2024
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 10. Have a wonderful day.

2/10 – Ungenügend

Kevin

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Rooms out dated furniture old, Resturant on property is very good
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Samantha am 20. März 2024
Hello Kevin. I am happy to let you know that we are currently in the process of a refresh to all the rooms! We hope that you will come back and stay with us again when they are finished. I will be sure to tell Lorenzo's team how much you enjoyed your dining experience with them. Thank you.

10/10 – Hervorragend

Naveed

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good Quite hotel
Aufenthalt von 1 Nacht im März 2024
Antwort von Samantha am 20. März 2024
Hello Naveed. We are glad to know that your stay was just what you needed it to be, quiet. Thank you for taking the time to leave us feedback.

6/10 – Okay

Mariana

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
It was upsetting to get a room on the only floor being under renovation, without even a heads up. And I paid $230 for one night!
Aufenthalt von 1 Nacht im März 2024
Antwort von Samantha am 20. März 2024
Hello Mariana. I am sorry to hear that you weren't verbally made aware of the refresh that we are doing to the rooms. Even though you should have been made aware, we do have signage posted at the desk stating that we are currently in a refresh process. We hope that once these changes are done, you will come back to give us another try. Thank you for your feedback.

10/10 – Hervorragend

Susan

Aufenthalt von 1 Nacht im März 2024
Antwort von Natalie N.: Front Office Supervisor am 6. Apr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 – Hervorragend

Sara

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Overall ok
Aufenthalt von 1 Nacht im März 2024
Antwort von Natalie N.: Front Office Supervisor am 9. März 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

6/10 – Okay

Lemuel

Mit dem Partner gereist
Gut: Personal & Service
A bit dated decor, duct tape on things, bar closes way too early. They should find a way to step it up when you’re the best hotel on the whole island, overall not bad
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Natalie N.: Front Office Supervisor am 9. März 2024
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 10. Have a wonderful day.

10/10 – Hervorragend

joe

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Always stay here when I visit. Service and amenities are great. Would recommend to anyone.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Natalie N.: Front Office Supervisor am 9. März 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 – Hervorragend

Giovanni, North Bay Village

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Natalie N.: Front Office Supervisor am 22. März 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 – Hervorragend

Patricia

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Na
Aufenthalt von 9 Nächten im Januar 2024
Antwort von Natalie N.: Front Office Supervisor am 9. März 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 – Hervorragend

Alper, Baltimore

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good next time stay here again
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Natalie N.: Front Office Supervisor am 9. März 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

6/10 – Okay

Wendy

Mit der Familie gereist
Gut: Personal & Service
The rooms are a bit run down
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Natalie N.: Front Office Supervisor am 21. Feb. 2024
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 10. Have a wonderful day.

10/10 – Hervorragend

jorge

Aufenthalt von 4 Nächten im Februar 2024
Antwort von Natalie N.: Front Office Supervisor am 21. Feb. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 – Hervorragend

Gillian

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Natalie N.: Front Office Supervisor am 21. Feb. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

4/10 – Schlecht

charles

Gut: Personal & Service
Verbesserungswürdig: Ausstattung
Requested cleaning service at check in never happened Noise until late night from a function Construction noise early in the morning Monday Need to update breakfast buffet looked used and dirty with no customers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Natalie N.: Front Office Supervisor am 7. Feb. 2024
Charles,Thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the noise issue encountered during your stay. I will address your feedback with our team. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will Make it Right.