6/10 – Okay
Verifizierter Reisender
Geschäftlich gereist
18. März 2021
Verbesserungswürdig: Personal & Service
Disappointed - obviously we have COVID times, but still it is the tone that makes the music.
While within the description provided in Expedia it was highlighted that there is a gym available, it was not.
While within the description provided in Expedia it was highlighted that there is breakfast included, it was not.
I was especially looking out for these two points while checking for a hotel for the night. Of course, I’m aware that there is COVID, but this hotel has all available if you follow the instructions/ description. And so I choose this hotel because I thought that even if there is a good chance of not getting the gym access due to COVID there would be at least a little breakfast. So I choose this hotel while there were others close to this hotel which didn’t offer gym and breakfast.
But when I showed up they just told me in a root way that non of this is available although I paid for it.
You know, I have been traveling around the area over the past weeks and all of the hotels found a nice way to give their guests at least a small breakfast. Even if it was served in a brown paper bag. But the man at the counter of this hotel, only stated they never prepared breakfast since a year and he knows about the ad in Expedia but it doesn’t matter to him.
Verifizierter Reisender
Aufenthalt von 1 Nacht im März 2021