2/10 â UngenĂŒgend
John
Mit der Familie gereist
1. Aug. 2025
VerbesserungswĂŒrdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
I booked the Koi Garden and the Japanese Garden rooms for 2 nights. When we entered the Koi Garden room, there was a strong odor of cleaning solution. Immediately I texted the Property manager Yasmin, informing her of the odor and advised it was causing my wife migrains. 3 hours later, I get a reply back from Igor, advising me to take care of the odor and they would reimburse me for any costs. He also advised he would have his "team" swing by at 9 AM to work on the problem. Since it was now after 9 pm, we decided to stay for the night but slept on the pull out sofa in the other room. The next morning I called Yasmin after no one showed up. Due to the odor, I inquired about revising my reservation and checking out a day early and being reimbursed for the already paid extra day. She assured me I would be reimbursed, but advised it would take up to 14 days for their finance people to send the refund. She suggested it would be faster if I reached back out to Expedia to initiate the refund, as that would reopen the calendar for the rooms. I did exactly what she said, contacted Expedia. They attempted to call Yasmin but got no answer. Per follow up emails from Expedia they have still not responded to Expedia in regards to a refund. Ive called Yasmin multiple times and left voicemails and texted her to return my calls. No response at all. Beware...they care more about $ than the satisfaction of their customers. At this point its about principle, which they clearly do not have.
John
Aufenthalt von 2 NĂ€chten im Juli 2025