6/10 – Okay
Jessica
Mit dem Partner gereist
26. Mai 2024
Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The location is unbeatable with direct beach access and a really nice pool area. The rooms are large and spacious but smell quite musty. Also the bed is not good quality because it is not fixed and can be moved easily. The cleanliness in the room is ok, but the balcony and especially the balcony table was never cleaned and so hair and dust collected here
The receptionist where we had our check out was incredibly unfriendly. We were not even asked how we liked our stay. We were simply given the bill and nothing else was said. Another problem seems to be that many of the staff can't speak English very well. As our flight was late at night, we asked if there was a possibility to take a shower the evening before our departure, as we had already been refused a late check-out. We were not offered the opportunity to do so, which is why we had to arrive at the airport unshowered after a long day at the beach. I would expect much better service from a four-star hotel. Our suitcases were also simply left in the large hall at reception. We had the feeling that we couldn't leave our suitcases and luggage with really valuable items here unattended, which is why we had to take them to the beach. This is really not satisfactory.
Jessica
Aufenthalt von 3 Nächten im Mai 2024