Verifizierte Bewertung
2/10 – Ungenügend
COLIN
24. Juli 2026
Gut: Sauberkeit und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in und Kommunikation
Apartment itself was clean. Thats about only good thing to say. From the check-in process where host repeatedly sent the same email with faulty link to check in (server error from their website), eventually we were sent the door code directly on watsapp... to then reporting a faulty door lock which went unfixed, led to being locked out of apartment upon return from day out in Miami, host then unable to even arrange for a locksmith to gain entry to apartment ( we had to get call out number for them, AND we had to pay $200 out of our own pocket before locksmith would gain entry ), it was 2am before access to apartment was sorted... despite repeated assurances from host that repairs to lock would be done next day, no one showed up and one of us had to remain in apartment for remainder of the stay so as not to get locked out again. Although host advised that Miami maintenance team were 'on it', we didnt see anyone from host at the property. Despite repeated assurances from host, no refund was received for the call out expense, and only when Hotels .com were contacted did monies get refunded. A truly shocking experience with the worst customer service we have witnessed. AVOID AVOID AVOID
COLIN
Aufenthalt von 4 Nächten im Juni 2026
