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Bewertungen von Quality Inn West Memphis I-40

2.5 out of 5
Quality Inn West Memphis I-40
1009 E Service Rd, West Memphis, AR

Bewertungen

7,4

Gut

82 von insgesamt 310 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
113 von insgesamt 310 Gästebewertungen haben eine Bewertung von 8 - Gut" "
55 von insgesamt 310 Gästebewertungen haben eine Bewertung von 6 - Okay" "
33 von insgesamt 310 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
27 von insgesamt 310 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,2/10

Sauberkeit

8,0/10

Personal & Service

7,2/10

Ausstattung

7,0/10

Zustand der Unterkunft

7,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Matthias

Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Frühstück war ok, leider wurde es ab 8am nicht mehr aufgefüllt
Aufenthalt von 1 Nacht im Mai 2019
Antwort von General Manager am 17. Mai 2019
Dear Matthias, Many thanks for your praise of Quality Inn West Memphis! We're glad that you found our breakfast satisfactory, and we'll work to ensure that our selections are regularly replenished. Based on your positive rating, however, it looks like your visit was otherwise pleasant. We value your thoughtful praise and hope you'll return soon.

10/10 – Hervorragend

Cortney

Great
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 13. Mai 2024
Dear Cortney, Thank you very much for your review! We are delighted to hear that you had a great experience at Quality Inn West Memphis I-40. Your satisfaction means so much to us, and we look forward to welcoming you back for another enjoyable stay.

6/10 – Okay

Lanna

It was just average. The bed was clean.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 13. Mai 2024
Dear Lanna,Thank you for taking the time to leave a review about your recent stay. We're glad to hear that you found your bed clean, but it saddens us to hear that we did not quite meet all of your expectations. We hope you will give us another chance to provide you with the stay you expected and deserve.

8/10 – Gut

Harold

Gut: Sauberkeit und Personal & Service
Showing wear needs flooring and carpet
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 7. Mai 2024
Dear Harold,We appreciate your feedback and apologize for any inconvenience caused by the wear and tear you observed. Rest assured, we're continually working to improve our facilities, including addressing flooring and carpeting issues. We hope to have the opportunity to exceed your expectations on your next visit.

6/10 – Okay

Kim, Ashburn

Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Karen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Vinod

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Room had foul smell. The towels were not good. Like used a million times.
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 4. Apr. 2024
Dear Vinod,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any unpleasant odor during your visit. We will be sure to have our housekeeping team look into your comments further and make improvements where necessary. Thank you, and we hope you'll consider giving us another chance to change your perceptions soon.

2/10 – Ungenügend

Yvonne

Aufenthalt von 1 Nacht im März 2024

4/10 – Schlecht

Brandy

Verbesserungswürdig: Ausstattung
I had to speak with the front desk about the cleanliness of my room upon check in and also the next day when I returned to my room. I checkout out in the middle of the night my second night
Aufenthalt von 3 Nächten im März 2024
Antwort von C. Mistry GM am 4. März 2024
Dear Brandy,Thank you for taking time to respond.We’re sorry to hear about any disappointment in our lodging services. Your feedback regarding this matter is important to us and we will keep your comments in mind as we continue to make improvements. Please consider giving us another chance soon; we know that we can impress you.Please accept my sincere apology. Also, we look forward to serving your future lodging needs.Sincerely,Quality Inn Property GM C. Mistry

8/10 – Gut

Shaun

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I will stay here again if I had to
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 13. Feb. 2024
Dear Shaun,It was a pleasure to have you stay with us at Quality Inn West Memphis I-40. Your readiness to return is the highest compliment, and we look forward to welcoming you back for another very good experience.

6/10 – Okay

Pamela

Mit der Familie gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
The rooms are dirty. Carpet stained, base boards filthy and dusty. Night stand drawers had tons of old hair and debris. Had to get more towels and pillowcases due to strands of hair intertwined in fabric. Comforter had stains.Overall room could use a deep cleaning
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 13. Feb. 2024
Dear Pamela,Thank you for your review. We are constantly working hard to provide a high-quality experience for all of our guests, so it is disappointing to hear that we didn't meet your expectations. We will discuss your concerns internally to ensure we meet our high hospitality and cleanliness standards. Your input is appreciated, and we thank you for letting us know where we fell short, as this will enable us to reflect and improve. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.

6/10 – Okay

Edward

Verbesserungswürdig: Zustand der Unterkunft
Room getting worn old, Staff were polite,
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 7. Feb. 2024
Dear Edward,Thank you for sharing your feedback with us. We were glad to extend courteous hospitality to you. However, we sincerely apologize for accommodations that appeared to require attention. Your input will be helpful to us as we continue making improvements. We appreciate you reaching out and hope for a chance to make your next visit even better.

10/10 – Hervorragend

Craig

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very good stay
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 6. Feb. 2024
Dear Craig,Thank you for staying at Quality Inn West Memphis I-40. Our team is thrilled that you enjoyed your visit, and we look forward to welcoming you back for another enjoyable experience.

8/10 – Gut

Janie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
good for the cost, clean and nice staff to work with
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 30. Jan. 2024
Dear Janie,We take pride in offering clean, welcoming accommodations at an affordable rate, so we're glad you appreciated our efforts. Thank you for your kind words. Please come see us again soon.

10/10 – Hervorragend

Jeaqueline

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 28. Jan. 2024
Dear Jeaqueline.Your five-star review is much appreciated. Calling you our guest was an honor, and we hope to have the pleasure of doing so again. Thank you for choosing Quality Inn West Memphis I-40!

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von GM C.Mistry am 9. März 2024
Dear Guest,Thank you for taking the time to leave us a review regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Quality Inn Property G M C. Mistry

10/10 – Hervorragend

Asoiva

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Keep up the good work
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 22. Jan. 2024
Dear Asoiva,Thank you for your kind words! It sounds like you had a great experience at Quality Inn West Memphis I-40. Our team is eager to welcome you back for another wonderful visit in the future.

8/10 – Gut

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
overnighter
Check in was good. Room needed updating. Room must have been flooded at one time because the bathroom floor tiling was lifting and baseboards were bad. Smelt moldy.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 19. Jan. 2024
Thank you so much for the feedback. While we appreciate the high rating, we're sorry to hear about any disappointment in the upkeep of our accommodations. This is incredibly important to us, so we will be sure to discuss your comments internally and make improvements where necessary. Please consider coming back to give us another chance soon.

6/10 – Okay

Venkata

Aufenthalt von 1 Nacht im Januar 2024
Antwort von GM C. Mistry am 9. März 2024
Dear Venkata,Thank you for taking time to respond.We’re sorry to hear about any disappointment in our lodging services. Your feedback regarding this matter is important to us and we will keep your comments in mind as we continue to make improvements. Please consider giving us another chance soon; we know that we can impress you.Please accept my sincere apology. Also, we look forward to serving your future lodging needs.Sincerely,Quality Inn Property G M C. Mistry

4/10 – Schlecht

Betty

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Old outdated rooms. Was not impressed
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 9. Jan. 2024
Dear Betty,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with comfortable accommodations, and we offer our sincere apologies if we fell short of expectations. Your comments have been noted and will be kept in mind for future changes. We appreciate your feedback and wish you safe travels ahead.

10/10 – Hervorragend

Ngoc

Aufenthalt von 1 Nacht im Januar 2024

6/10 – Okay

Gerald

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
The bathroom floor was uneven and broken in areas.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von General Manager am 9. Jan. 2024
Dear Gerald,Thanks so much for your feedback. We apologize for the issue with the bathroom floor and want to assure you we've notified the appropriate team members of your concerns. We appreciate you letting us know! Have a safe trip home, and come back and see us soon.

10/10 – Hervorragend

Mark

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von GM C.Mistry am 9. März 2024
Dear Mark,Thank you for taking the time to leave us a review regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Quality Inn Property G M C. Mistry

8/10 – Gut

Liang

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Grant

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
One bed was not suitable, but staff member (Edward) was very helpful. Some noisy guests in nearby rooms.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von General Manager am 26. Dez. 2023
Dear Grant,Thank you for taking the time to share your experience. Edward is a rock star, and we are so lucky to have you. We will definitely pass along your comments. We do apologize for any aspect of your stay that was less than ideal. However, if your travels bring you back to Quality Inn West Memphis I-40, we know we can deliver an even better stay.

8/10 – Gut

Arlene

Gut: Personal & Service
We had a leaky bathroom faucet & the sink drained very slowly. Half the mirror was not clean. Otherwise, everything else was fine
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von General Manager am 22. Dez. 2023
Dear Arlene,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. However, we apologize for any issues with the bathroom, and we'll look into your comments further. Should you be in the area again, please consider coming back to see us.

8/10 – Gut

Willard

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

4/10 – Schlecht

Jeaqueline

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Ausstattung
.
Aufenthalt von 1 Nacht im November 2023
Antwort von General Manager am 6. Dez. 2023
Dear Jeaqueline,Thank you for staying with us. Please know we are always striving to improve, and if you would like to discuss any other aspects of your visit, we encourage you to reach out to us directly at the property. Our team wishes you pleasant future travels.

6/10 – Okay

Gary

Mit der Familie gereist
Gut: Ausstattung
Inconvenient area and hard to get on and off highway. Check in was slow because the person kept answering the phone while we had to wait. Found a couple of ants crawling on the shower wall.
Aufenthalt von 1 Nacht im November 2023
Antwort von General Manager am 29. Nov. 2023
Dear Gary,Thank you for sharing your feedback. We are disappointed to hear about the inconveniences you encountered during your stay. Our team is committed to enhancing our service, and your comments will help guide our improvements. Despite these issues, we hope you had a great overall experience, and we'd love the chance to welcome you back.

10/10 – Hervorragend

Jamie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Right off the highway and comfortable
Aufenthalt von 1 Nacht im November 2023
Antwort von General Manager am 29. Nov. 2023
Dear Jamie,It was such a pleasure to welcome you to Quality Inn West Memphis I-40! We're delighted you were comfortable during your stay with us, and we hope you took full advantage of our excellent location. Thank you for your review, and we hope you return soon.

4/10 – Schlecht

Eric

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023

2/10 – Ungenügend

Matt

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Low Quality Inn
We arrived at after 1am, very tired. Came to the front desk. No one was there. Rang the bell. Waited a minute. Rang the bell. Waited another minute. Called the front desk. It rang for another minute and then the front desk person showed up. Got to the room and it was very warm, non smoking room that wreaked of smoke. The pillows were dirty with yellow stains. The chair was stained. The bed was okay. I hope this is the last time I ever stay in a Quality Inn because there is nothing ever “Quality” about a Quality Inn. The price was pretty steep at $135 for a $35 grade inn
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von General Manager am 9. Okt. 2023
Dear Matt,While we thank you for being our guest, we are disappointed to see that we fell short of expectations. This is not indicative of the quality experience we wish to provide. Please know that our team will investigate these matters to ensure our accommodations are in top-notch condition and that we are providing the amazing service we are known for. We sincerely apologize for your unsatisfactory experience and wish you well as your travels continue.

4/10 – Schlecht

Beth

Mit dem Partner gereist
Clean up the front entrance so it doesn’t smell when you walk in the front entrance. Don’t allow smoking at or near front entrance. The motel was dirty and smelly.
Aufenthalt von 1 Nacht im September 2023
Antwort von General Manager am 1. Okt. 2023
Dear Beth,Thank you for letting us know about your stay. Please know it is very important to us to provide a clean, fresh experience for our guests, and the relevant departments will be working to address the issues mentioned. We wish you pleasant onward travels.

6/10 – Okay

John

Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

Toni

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Rooms were clean and it was convenient to downtown Memphis.
Aufenthalt von 1 Nacht im September 2023
Antwort von General Manager am 23. Sept. 2023
Dear Toni,It was such a pleasure to welcome you to Quality Inn West Memphis I-40! We're delighted our fantastic location suited your travel needs well, and we appreciate you mentioning it to your fellow travelers. Receiving recognition for our impeccable accommodations is always appreciated as well! Thank you for your kind words, and please allow us another chance to welcome you back to our lovely property.

8/10 – Gut

Mona

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2023

10/10 – Hervorragend

Wendy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The lovely lady on reception apologized profusely about the hold up due to a power outage. We had a great stay, and had everything we needed.
Aufenthalt von 1 Nacht im August 2023
Antwort von General Manager am 9. Aug. 2023
Dear Wendy, It's a pleasure to hear that you enjoyed your time at Quality Inn West Memphis I-40. Thank you for sharing your kind words regarding the service you received; we look forward to passing along your compliments to our team. The next time you're in the area, count on us for another great stay!

8/10 – Gut

Fritz

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Great staff good location
Aufenthalt von 1 Nacht im August 2023
Antwort von General Manager am 9. Aug. 2023
Dear Fritz,Our friendly staff truly enjoyed hosting you and will be glad they were a highlight of your visit. It's also great to know that our location worked well for your trip. The next time you're in the area, please come back to see us.

10/10 – Hervorragend

Erica

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property is clean! The staff is very friendly and accommodating. Our King size room had plenty of space. I will stay here again!
Aufenthalt von 1 Nacht im Juli 2023
Antwort von General Manager am 2. Aug. 2023
Dear Erica,Clean accommodations and friendly service are two staples of what we offer at Quality Inn West Memphis I-40! Thank you so much for appreciating our efforts, and we trust you rested well in your King room. The next time you're in Memphis, please choose us again!

4/10 – Schlecht

John

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Bad room odor
There was a putrid smell in room 110 that never went away even after running hvac unit several hours. We were late to check in and very tired so did not ask to be moved In morning breakfast was wonderful. Service good. Only complaint was room smell.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von General Manager am 31. Juli 2023
Dear John,While we are glad that our hearty breakfast and outstanding service pleased you, we are saddened that we failed to provide you with a flawless stay. In the future, please let our friendly team know if you are displeased with your room, as we are always willing to assist. The next time you're in the area, we hope you'll revisit us for a better overall experience.

2/10 – Ungenügend

Jeremiah

Aufenthalt von 1 Nacht im Juli 2023

8/10 – Gut

MARISOL

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2023

6/10 – Okay

Ana

Mit der Familie gereist
Bed mattress where old, too noisy by the freeway couldn’t sleep all night.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von General Manager am 19. Juli 2023
Dear Ana,Please accept our apologies for any disappointment in our beds or for any noise issues. We understand your frustration, and we will be sure to discuss your comments internally. Thank you, and we hope you will consider joining us again soon.

10/10 – Hervorragend

Hyeryeon

Aufenthalt von 1 Nacht im Juli 2023

4/10 – Schlecht

Sung, Lewisville

Aufenthalt von 1 Nacht im Juli 2023

10/10 – Hervorragend

Dorian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Overall the stay was nice. It is located near the interstate and you can hear ot if you are in a front room. They were doing some exterior repairs so it was a little messy outside but was really nice on the inside. I would stay here again!
Aufenthalt von 1 Nacht im Juni 2023
Antwort von General Manager am 1. Juli 2023
Dear Dorian,Thank you for taking the time to share your input with us. It is wonderful to hear that you enjoyed your overall visit. Safe travels, and we hope to have the opportunity to serve you again in the future!

10/10 – Hervorragend

Susan

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I didn’t like the water in bathroom sink . Just put soap on hands & Try. Liked swimming pool. Will see what happens tomorrow before x Vvvv
Aufenthalt von 1 Nacht im Juni 2023
Antwort von General Manager am 30. Juni 2023
Dear Susan,Thank you for staying with us and taking the time to share your thoughts. We're glad you enjoyed the pool, and we appreciate your feedback about the sink. If you're able to speak with our onsite staff, we'll try to get this addressed prior to your departure. Please consider staying with us again during your next trip.

8/10 – Gut

DENISE

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Breakfast was okay, waffles stick to pan, need spray. Coffee is great.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von General Manager am 30. Juni 2023
Dear Denise,Thank you for your feedback about our breakfast. This will be shared with our culinary team. However, we hope that after breakfast, you felt ready for your day ahead. It was a pleasure to host your stay; come back anytime to Quality Inn West Memphis I-40.

6/10 – Okay

Edwin

Mit dem Partner gereist
Right on freeway. Must get room in the back. Noisy in front.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von General Manager am 25. Mai 2023
Dear Edwin,Our hotel family appreciates your valuable feedback. We understand the noise from the freeway was a concern, and we apologize for any inconvenience caused. In the future, we'd be more than happy to assist in allocating a quieter room at the back for you. We're grateful for your understanding and look forward to welcoming you back for a more peaceful stay.

2/10 – Ungenügend

Jimmie W.

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Don't Stay Here!!!
The place stunk of mold and mildew. Our room particular was musty smelling. The carpet needed to be cleaned. Overall, the place was old and needed some major work!!!!!
Aufenthalt von 1 Nacht im Mai 2023
Antwort von General Manager am 18. Mai 2023
Dear Jimmie,We are disappointed to see that you were not a fan of your visit. For that, we apologize. Rest assured that our team will investigate your comments to ensure that our accommodations are clean and reflective of the high standards we have in place. We know that we can do better and welcome another chance to prove this.