I feel it's a scam to book a hotel through Expedia! You can't reach the customer service because they have an automated machine that won't connect you to a human being who can address your challenges with your bookings or reservations.
I booked a two-day stay at this Quality Inn and Suites, and when I got there, I saw questionable characters lurking around. The place was smelly, dated, and unclean.
I decided to stay for just a night and look for a better hotel in the morning, as I got into Chicago late at night. So I canceled the second day, booking with the hotel. The front desk suggested that I cancel the booking via Expedia.
I looked for ways to get to customer service, but couldn't find any. Meanwhile, I vacated the hotel around 10 am the next day. And I'm yet to receive my refund.
The toilet in my room was already clogged before I checked in! I have the habit of constantly flushing a toilet first before using it. So, when I flushed, the water rose and started spilling on the floor! Disgusting, I might add!! There were cobwebs on the wall. Please don't ruin your vacations by going there!!
