Hello Sir, we're sincerely sorry how the process has affected your booking. We wish we could've make your check-in easy and without hassle. We hope you understand that as a host, we're only following the requirements given to us the property admin. We also own other units from different cities but they also give us the same lists of requirements and we have no choice but the follow their guidelines, or else, they will not allow our guests to check-in. We hope in the future, the property admin will no longer be strict with their requirements. We appreciate you for your effort in providing the needed documents and thank you for the feedback. Have a safe travel Sir and we wish you good health.