Liebe Faiza.Zunächst einmal vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Kommentar zu schreiben.Es tut mir sehr leid, dass Ihr Aufenthalt im Hotel nicht Ihren Erwartungen entsprochen hat, denn das ist unser wichtigstes Ziel.Unsere zentrale Lage bringt es mit sich, dass wir nachts in den Zimmern manchmal etwas Lärm von außen wahrnehmen. Wir verfügen jedoch über Innenräume, in denen Sie besser hätten schlafen können, wenn Sie uns an der Rezeption um einen Wechsel gebeten hätten.Was den Wasserkocher und den Tee anbelangt, so haben wir ihn auf Anfrage an unserer Rezeption für alle unsere Gäste zur Verfügung, so dass sie uns nur darum bitten mussten, ihn auf dem Zimmer zu haben.Schließlich werden wir das Bett auf etwaige Mängel überprüfen, um unser Produkt in den besten Bedingungen für alle unsere Gäste zu haben.Wir freuen uns darauf, Sie wieder in Madrid begrüßen zu dürfen. Mit freundlichen Grüßen.Gabriel Miranda. Experience Manager.gabriel.miranda@petitpalace.com

Gentile signora Angela,Soprattutto, grazie mille per aver creduto in noi per rimanere a Madrid.Siamo molto felici di sapere che hai avuto una buona esperienza con noi e apprezziamo i tuoi commenti sulla nostra posizione e sulla nostra colazione a buffet.Speriamo che tu possa tornare presto a Madrid e sarebbe un piacere darti il benvenuto.Cordiali saluti,Vicente Álvarez - Manager dell'esperienza

Estimado Jesús, Muchas gracias por haber confiado en nosotros durante su visita a Madrid y por el tiempo invertido en hacernos llegar sus comentarios y sugerencias. La voz de nuestros clientes es muy importante para nosotros, ya que nos ayuda a mejorar cada día. Es un placer saber que ha disfrutado su visita a Madrid y que su estancia con nosotros ha estado a la altura de sus expectativas. Todas y cada una de las personas que formamos el equipo de Petit Palace trabajamos duro cada día para hacer que se sientan como en casa, y espero que lo hayan sentido así. Deseamos darle la bienvenida de nuevo muy pronto para poder mejorar su experiencia con nosotros y quedamos a su disposición para cualquier cosa que necesiten. ¡Saludos de parte de todo el equipo de Petit Palace Preciados!

Liebe Ursula, Vielen Dank, dass Sie uns für Ihren Aufenthalt in Madrid gewählt haben, und vor allem vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung mitzuteilen. Es ist schön zu wissen, dass Sie Ihren Besuch in Madrid genossen haben und dass Ihr Aufenthalt im Petit Palace Puerta del Sol Ihren Erwartungen entsprach. Jeder Einzelne im Petit Palace-Team arbeitet jeden Tag hart daran, Ihren Aufenthalt zu einem unvergesslichen Erlebnis zu machen. Es tut uns leid, dass wir Sie nicht begrüßen konnten, und wir hoffen, dass wir dies bei einer anderen Gelegenheit tun können. Herzliche Grüße vom gesamten Petit Palace Preciados-Team!

Dear guest, Thank you for choosing us during your stay in Madrid and letting us your valuation after it. It is a pleasure to discover that you had an enjoyable experience with us and we hope to be able to welcome you again soon. Best regards, Amélie Garopin | Guest Service preciados@petitpalace.com +34 915 314 105

Lieber Gast, Vielen Dank für Ihre Kommentare nach Ihrem Aufenthalt bei uns. Wir freuen uns zu wissen, dass Sie einen angenehmen Aufenthalt hatten und dass sowohl unser Standort als auch die Aufmerksamkeit unseres Teams Ihren Erwartungen entsprochen hat. Wir freuen uns, Sie bald wieder bei uns begrüßen zu dürfen. Beste Grüße Amélie Garopin | Guest Service Entschuldigen Sie die möglichen Übersetzungsfehler

Sehr geehrter Gast, vielen Dank für Ihre freundlichen Worte. Wir freuen uns, Sie bald wieder begrüßen zu dürfen. Herzliche Grüße

Lieber Gast: Vielen Dank, dass Sie sich für unser Hotel entschieden und uns Ihre Bewertung mitgeteilt haben. Wir sind froh zu wissen, dass alles gut für Sie war und dass es für Sie nützlich war, einen zusätzlichen Schlüssel für die Klimaanlage zu haben, um in den Tagen der Hitze in Madrid zu funktionieren. Wir hoffen, Sie wieder zu sehen. Entschuldigung für die Übersetzung. Ein herzlicher Gruß

Dear guest: Thank you for choosing our hotel and taking your time to share your nice opinion about your recent stay. We are really happy to know you enjoyed a memorable experience and hope to welcome you back very soon. Kind regards

Dear Isabel: Thank you for your fantastic review. We are very happy to know that you enjoyed you stay in our hotel. Sincerely

Dear guest! Thank you very much for sharing your great feedback after your stay with us. It is a pleasure to know that you enjoyed with our location and breakfast and the room that you were assigned was according your expectations. We hope you have the chance to visit us soon. Best Regards, Esther Manzano Experience Manager

Dear guest, Thank you so much for sharing your comments with all th users. We are glad to know that your stay was posite and all our team helped you with everything that you could need. We hope you can visit us soon. Best regards, Esther Manzano Front Desk Manager

Estimado huésped, Muchas gracias por su valoración. Es un placer descubrir que su estancia fue satisfactoria y esperamos volver a ser su elección para futuros viajes a Madrid. Un saludo. Esther Manzano Jefa de Recepción

Dear M, Thank you very much for sharing your comments about your recent stay. We are glad to discover that you enjoyed a perfect stay. We hope to see you soon. Best Regards, Esther Manzano Front Desk Manager

Dear Catalina, Thank you very much for your great comments about our hotel and our team. We are glad to discover that you enjoyed a perfect stay and our location allowed to discover all the tourist places and taste our gastronomy. We hope to welcome you soon. Best Regards, Esther Manzano Front Desk Manager

Dear guest, Thank you very much for sharing your comments about your recent stay. We are happy to know that you enjoyed with our breakfast and location. We hope to see you soon. Best Regards, Esther Manzano

Dear guest, Thank you very much for sharing your Petit Palace Experience. We are happy to read that you enjoyed a perfect stay and it is a pleasure to know that our breakfast and customer service were accordning your expectations. We want to apologise if you had any inconvenience with the aircon. Looking forward to welcoming you soon again. Best Regards, Esther Manzano

Dear customer, Thank you very much for your great comments about your recent stay. It is a pleasure to know that you stay was great and our location let you visit all the tourist places that surround us. Looking forward to seeing you soon. Best Regards, Esther Manzano Jefa de Recepción

Dear customer, Thank you very much for choosing Petit Palace Preciados for your stay in Madrid and for sending your comments about it. It is a pleasure to know that you had a perfect stay and our location helped you to enjoy our wonderful city. We hope to see you soon. Best Regards, Esther Manzano Front Desk Manager

Dear Tanja und Mark, Thank you very much for choosing us for your stay in Madrid and for your great comments about it. We are really happy to know that you had a perfect stay and we hope to see you soon. Best Regards, Esther Manzano Front Desk Manager

Dear customer, Thank you very much for sharing your comments about your stay. It is a pleasure to read that you had a positive stay and you enjoyed with our location. We hope to see you soon.

Dear Anke, Thank you very much for choosing us for your stay in Madrid and for sharing your comments about it. For us, it is very important to know the experiences of our customer because all of them help us to improve day by day. We are happy to know that our stay was positive and our location and breakfast were according your expectations. We are sorry if you had any problem with the size of the room. We have different kinds of rooms and we hope that you choose us in the future to show you another one. We hope to see you soon. Best Regards, Esther Manzano Front Desk Manager

Dear customer, Thank you very much for choosing us for your stay in Madrid and for sharing your comments about it. We are happy to read that you had a positive stay and our location and breakfast let you had a good experience. We hope to see you soon. Best Regards, Esther Manzano Front Desk Manager

Dear Alfred, Thank you very much for your great review about your last stay in Petit Palace Preciados. For us it is very important to know the experiences of our customers because all of them help us to improve day by day. We are really happy to know that your stay was positive and our customer service and location help you to feel like at home. We hope to see you soon. Best Regards,

Sehr geehrte Damen und Herren, Vielen dank für Ihre Bemerkung. Wir sind sehr zufriden dass Sie eines schönes Aufenthalt im unsere Hotel. Wir hoffen dass wir wieder zu sehen noch mal. Mit freundliche Grüssen

Dear Peter, Let me thank you for sending us your comments about your stay in Madrid. For us it is very important to know the experiences of our customer in order to improve everyday. We are really glad to know that your stay was great and you enjoyed with our staff and breakfast, two of the most valuated ítems in our hotel. We regret if you had any problem with the rooms, we are going to check it in order to fix all the ítems that you say. We hope you give us another chance in the future to show you how all our efforts to improve. Looking forward to seeing you soon. Best Regards, Esther Manzano Front Desk Manager.

Dear Guest Thank you to shared your good experience in Petit Palace Londres. We hope see you in your next visit to Madrid Best Regards Marta Andrés Front Desk Manager

Dear Guest Thank you to shared your experience in Petit Palace Londres we hope see you in your next visit to Madrid Regards Marta Andrés Front Desk Manager

Dear Guest Thank you to shared your good experience in the hotel We hope see you in your next visit to Madrid Regards Marta Andrés Front Desk Manager

Dear Guest, It is a pleasure for all the team that your stay was correct . Thank you for apreciate breakfast service. Regards Marta Andrés Front Desk Manager

Dear Guest , Thank you for your positive comment . It is for Petit Palace Londres a honour that you say that is highly recommended thank you very much We hope see you soon. Thank you regards Marta Andrés.Front Desk manager

Dear Bernard,We would like to thank you for sharing your review and your comments, because they help us to improve our services.We are glad to know that you had a positive stay with us.However, we are sorry to know that your room size did not fit your expectations, as you booked a small double room, we suggest you try in the future a double standard or double room with views, both of them bigger and with a small balcony, where we hope you will feel much more comfortable. It would be our pleasure to welcome you back if you return to Madrid in the future, giving us the opportunity to offer you a better experience.Best regards.John Hernández - Guest Service.Petit Palace Preciados

Dear Dinora,We would like to thank you for your great review and your comments, which help us to keep improving our services.We are glad to know that you enjoyed a pleasant stay with us, and our special location helped you to easily explore this beautiful city.It will be our pleasure to welcome you back if you return to Madrid in the future.Best Regards.Jonathan Hernández - Guest Service.Petit Palace Preciados

Dear Angel,Thank you very much for your feedback!It is great to read that everything was perfect during your stay in Petit Palace, because we work hard every day to reach this goal. Do not hesitate that we will do our best to continue working in this way in the future.Looking forward to welcoming you again in Madrid. Best regards,Gabriel Miranda. Experience Manager.gabriel.miranda@petitpalace.com

Estimado Esau,Quiero darle las gracias por compartir con nosotros su estupenda valoración y sus comentarios, ya que nos animan y nos ayudan a seguir mejorando nuestros servicios.Nos alegra mucho saber que han disfrutado de una agradable estancia con nosotros, que nuestra especial ubicación les ayudó a recorrer más cómodamente la ciudad, y que todos nuestros servicios fueron de su agrado.¡Esperamos volver a recibirles muy pronto!Un cordial saludo.Jonathan Hernández - Guest Service.Petit Palace Preciados

Estimada Estela,Quiero darle las gracias por compartir con nosotros su estupenda valoración y sus comentarios, que nos animan y nos ayudan a seguir mejorando nuestros servicios.Nos alegra mucho saber que ha disfrutado de una estancia tan agradable con nosotros, que nuestra especial ubicación le ayudó a recorrer más cómodamente la ciudad, y sobre todo que quedó satisfecha con nuestro completo desayuno buffet, así como con el servicio que recibió de parte de nuestro equipo.¡Esperamos volver a recibirle muy pronto!Un cordial saludo.Jonathan Hernández - Guest ServicePetit Palace Preciados.

Dear Francisco,We would like to thank you for your review and comments, which help us to continue improving our services.We are pleased to know that your stay with us was positive and that all of our services met your expectations. We also appreciate your suggestion. We are currently undergoing renovation and refurbishment works in some of the rooms, which will be carried out in the coming months, so we hope that on your next visit we can show you some of the rooms already renovated.It will be a pleasure for us to welcome you again if you return to Madrid in the future.Best regards.Jonathan Hernández - Guest Service.Petit Palace Preciados

Dear Pedro,I would like to thank you for your great review and your comments, which help us to keep improving our services.It is a pleasure to know that you enjoyed a fantastic stay with us, and above all that you were so satisfied with the service you received from our team, especially from our colleagues Sergio and Lucía, thank you for your kind words for them. We all put our efforts and care every day to try to make you feel at home during your stay, It is a pleasure for us to have achieved it!We look forward to welcoming you back soon!Best regards.Jonathan Hernández - Guest ServicePetit Palace Preciados

Dear Linsy:I would like to begin by thanking you for taking the time to provide us with your feedback from your recent stay with us.Whilst an apology will regrettably not alter the outcome of your experience in this occasion, I do extend it with all sincerity. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.It has been a great pleasure to host you in Madrid and we look forward to welcoming you again soon. If you gave us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regards,María RomeroGeneral Manager

Dear Sean,Thank you for your feedback!We are glad to read that everything was perfect during your stay in Petit Palace because we work hard every day to reach this goal. In addition, it is true that our location, in the main downtown of Madrid, is very convenient for visiting the most important places of the city. Looking forward to welcoming you again in Madrid. Best regards,Gabriel Miranda- Experience Manager.gabriel.miranda@petitpalace.com