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Reviews of NQN Aparts & Suites Madrid

3.5 out of 5
NQN Aparts & Suites Madrid
Calle Caballero de Gracia, 14, Madrid

Reviews

9.4

Exceptional

Rating 10 - Excellent. 162 out of 228 reviews" "
Rating 8 - Good. 51 out of 228 reviews" "
Rating 6 - Okay. 11 out of 228 reviews" "
Rating 4 - Poor. 1 out of 228 reviews" "
Rating 2 - Terrible. 3 out of 228 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Leudys

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, the apartment has all the amenities; some people could be consider noisy; but it was not a problem for us.
Stayed 3 nights in May 2024
Response from Reception on 23 May 2024
Thank you for the review! We're happy you had a good time with us.

10/10 Excellent

Ernesto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente ubicación y personal amable.
Stayed 2 nights in May 2024
Response from Recepcion on 12 May 2024
Estimado Ernesto,Gracias por tomar en cuenta y valorar nuestra ubicacion centrica. Nos complace saber que disfruto de la estancia y que el personal de recepcion haya podido ayudarle ante toda duda y responder sus consultas. Esperamos verle pronto!Un cordial saludo.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location close to sights, shopping and metro stations. Can be noisy at night. Great amenities in room. Challenging to find entrance at first. Very helpful staff. Would strongly recommend.
Stayed 2 nights in May 2024
Response from Reception on 23 May 2024
Thank you so much for your review!!

10/10 Excellent

Ana

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Reception. on 3 May 2024
Dear Ana, Thank you for being part of nQn Aparts & Suites Madrid Experience, hopefully you had great times in the city even during your stayment. Our best regards!

10/10 Excellent

Ronak

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location. Central to everything. Highly recommend.
Stayed 4 nights in Mar 2024
Response from Reception on 1 Apr 2024
Thank you so much for your review!

10/10 Excellent

Danesa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reception on 1 Apr 2024
Thank you for your review!!

10/10 Excellent

Adriana, Palm City

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Reception on 19 Mar 2024
Muchas gracias!!

10/10 Excellent

Yamil

Stayed 6 nights in Mar 2024
Response from Reception on 10 Apr 2024
Gracias por su review! Nos complace que haya tenido una buena experiencia con nosotros

10/10 Excellent

Jose, kissimmee

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Reception. on 12 Mar 2024
Dear Jose, Thank you for had been booking with us. Hope your stayment was comfortable and enjoyable. Best regards!

6/10 Okay

MAGELYS

Travelled with family
Disliked: Cleanliness
Old property, beds were very uncomfortable.
Stayed 3 nights in Feb 2024
Response from Reception. on 10 Mar 2024
Dear Magelys, We were so sorry and apologise if the stayment would not meet all your expectations. Thank you anyway for chosing us as your lodgment option. Best regards.

8/10 Good

ERNESTO

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024
Response from Reception on 6 Feb 2024
Muchas gracias por su valoración!

10/10 Excellent

Antoinette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great experience. We were able to book the room last minute and the property was very responsive. The directions to check-in during off-hours was easy to understand and made our check-in smooth. The room was very clean and tidy. It was perfect for our needs and would not hesitate to stay there again.
Stayed 1 night in Jan 2024
Response from Reception. on 19 Jan 2024
Dear Antoinette, We really appreaciate your lovely review. Our personal always are at any disposal. It is wonderful to know you had great stayment and the auto check in was easy to get into the building and apartment. Would be great to host you in again. Come back soon. Best regards!

2/10 Terrible

Ernesto

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from Recepción on 11 Jan 2024
Estimado Ernesto,Lamentamos mucho lo sucedido en su caso fue algo imprevisto. Entendemos si no decide volver a hospedarse pero el personal esta siempre dispuesto en ayudar ante cualquier situación, duda o inconveniente. Un cordial saludo.

10/10 Excellent

Minho

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Gabriela on 3 Jan 2024
Dear Minho,Thank you for booking with us. It was a pleasure hosted you in our lodgment. If you are planning back please do not hesitate to contact us. Our best regards,Reception.

10/10 Excellent

BOYUAN

Stayed 2 nights in Dec 2023
Response from Reception on 26 Dec 2023
Thank you for your review! We're glad that we fullfilled your expectations!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Great value
The apartment was basic, but very clean, quiet and in a great location. The beds were comfortable. All in all a really good value. Check in and check out were easy and the reception helped us reserve a taxi in the morning. Note the apartment is a little difficult to find as there is no sign above the door.
Stayed 1 night in Nov 2023
Response from Reception. on 18 Nov 2023
We really appreciate your kind review. It is wonderful to know you had enjoyed your stayment at nQn Aparts & Suites Madrid. Reception staff would be always at your disposal for any help or require even,thank you for valuating the cleaning is important to us to improve our service everyday for future guests. Best regards,

6/10 Okay

Andrea

Stayed 5 nights in Nov 2023
Response from Reception on 26 Dec 2023
Gracias por su valoración!

10/10 Excellent

KYLY C

Travelled with family
Liked: Cleanliness, room comfort
Clean and modern studio!
Terrific little studio apartment, fully equipped. Clean and modern. Carlos at reception was very easy to communicate with! Hotel not labeled from outside except for street number, so a tad tricky to find, but otherwise amazing!
Stayed 1 night in Nov 2023
Response from Reception. on 10 Nov 2023
Dear Ky,It's fantastic to hear that you had a great experience in the studio apartment. The fact that it was fully equipped, clean, and modern is certainly a plus for any traveler. Your feedback about Carlos at reception being easy to communicate with is valuable, and it's always a plus to have helpful and responsive staff during your stay. Overall, it sounds like you had an amazing experience, and if you decide to return or explore other accommodations, I hope your next stay is just as enjoyable. Thank you for sharing your positive feedback!We are at your disposal for any enquiry or additional information, Best regards!

10/10 Excellent

LeeAnn

Travelled with family
Liked: Cleanliness, room comfort
Great accommodation
It was a fantastic location, the apartment was spotlessly clean, fresh towels and bed linen. We didn't arrive until midnight and it was an easy check-in with key fob and codes. We did however walk past property twice, not clearly sign posted. They also provided coffee pods, fresh water and shampoo and body wash, whi j were nive touches. When i come back to Madrid i will stay here again.
Stayed 2 nights in Nov 2023
Response from Reception. on 10 Nov 2023
Dear Lee, It's wonderful to hear about your positive experience! The fantastic location and the cleanliness of the apartment, along with the ease of the check-in process despite arriving late, are great highlights. Knowing that you would choose to stay there again on your next visit to Madrid is a great testament to your overall satisfaction. If you need more recommendations or assistance for your next trip, feel free to ask. We are at your disposal for any enquiry or additional information. Best regards!

8/10 Good

LaTosha

Travelled with family
Liked: Amenities, property conditions & facilities
It’s on a busy street so be prepared for a lot of noise. If you’re there on the weekend be prepared for a long noisy night there’s a club down the street. Also, even though we were told we’d get our roomed cleaned it never was cleaned so you probably want to remind them the day before or day of. The location is perfect though.
Stayed 5 nights in Nov 2023
Response from Reception. on 10 Nov 2023
Dear Latosha,Thank you for sharing your experience and providing valuable information for future guests. It's good to know that the location is perfect, but I understand that the noise from the busy street and nearby club could be a challenge, especially on weekends.Your tip about reminding the staff about room cleaning is useful for travelers who prioritize a clean environment during their stay. It's always a good practice to communicate your preferences with the accommodation staff to ensure a comfortable experience.Your feedback is greatly appreciated, and it can help others plan their stays more effectively. If you decide to return or explore other accommodations in the future, I hope you have a more enjoyable stayment. We are at your disposal for any enquiry or additional information. Thank you for booking with us, Best regards.

8/10 Good

Yamil

Travelled with family
Liked: Amenities, property conditions & facilities
Pretty nice place to stay in Madrid
Stayed 2 nights in Oct 2023
Response from Reception on 7 Nov 2023
Thank you so much for taking the time to leave us a review! You're welcome back anytime.

10/10 Excellent

jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Excellent apartments right in the centre of Madrid with excellent transport links
Stayed 4 nights in Oct 2023
Response from Reception. on 28 Oct 2023
It's wonderful to hear that you found the apartments to be excellent and in a prime location in the center of Madrid. Great transport links can make exploring the city much more convenient, Feel free to ask for recommendations or assistance. Thank you for sharing your positive experience!Best regards, nQn Aparts & Suites Team

8/10 Good

JENNIFER

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Reception. on 28 Oct 2023
Dear Jennifer,Thank you for choosing nQn Aparts & Suites Madrid. We appreciate your decision to stay with us, and we hope you have a fantastic and enjoyable experience during your stay. If you have any questions or require any assistance, please don't hesitate to reach out. We're here to ensure your stay is comfortable and memorable.Best Regards,nQn Aparts & Suites Madrid.

8/10 Good

Yamil

Liked: Property conditions & facilities
Nice place to stay in Madrid
Stayed 2 nights in Oct 2023
Response from Reception on 24 Oct 2023
Thank you so much for your review!

10/10 Excellent

melissa

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Gabriela on 15 Oct 2023
Dear Melissa, It was a pleasure receive you in our lodgment, We hope you had great times even in your stayment and in the city. If you are looking forward to come back please do not hesitate and communicate with us. Best regards,

6/10 Okay

Sachin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
The apartment is close to the center of attractions in Madrid. We rented a 2 bedroom unit. If coming by car, note that navigation using either google or Apple Maps could be challenging. You will anyway have to park your car somewhere as there’s none available onsite. The unit itself is okay but had some issues. The sinks in both bathrooms do not drain properly and the water fills up making it hard to use. The shower in the main bedroom does not get hot water properly and wasn’t clean enough. Now coming to air conditioning, it barely worked and given how hot it was in Madrid, it was bad. As I had reached late in the night and checked out early in the morning, I could not even talk to someone to get it resolved. Otherwise, the communication with owners via Expedia website was prompt. Overall just an okay place to stay and nothing too fancy about it.
Stayed 1 night in Sep 2023
Response from Reception on 11 Sept 2023
Thank you for your comments!

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, room comfort
Comfortable for family
Stayed 4 nights in Aug 2023
Response from Reception. on 28 Oct 2023
It's great to hear that the accommodation was comfortable for your family. Traveling with family members often requires a comfortable and spacious space to ensure everyone's needs are met.Thank you for sharing your experience!Best regards, nQn Aparts & Suites Madrid

8/10 Good

Jaqueline

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Gabriela on 24 Aug 2023
Dear Jaqueline, Thank for booking with us. We hope you had great stayment and had enjoyed the traditional places of Madrid , if you are planing to come back We would be happy to receive you and your family again. Our best regards, nQn Aparts & Suites Team.

10/10 Excellent

Jorge

Liked: Cleanliness, property conditions & facilities
The location was great. Everything was 5-10 minutes walking to all the main locations. 2 minutes walking to Puerta del Sol. My family and I had fun.
Stayed 3 nights in Aug 2023
Response from Gabriela on 24 Aug 2023
Dear Jorge, Thank you for sharing your feedback. We're delighted to hear that you appreciated our central location and the lodgment. We strive to provide a comfortable and enjoyable experience for our guests. Should your travels bring you back to the area, we would be more than happy to host you again. Best regards, The Reception Team at nQn Aparts & Suites Madrid.

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights. Highly recommended for quality of room, service and location. Entire centre of Madrid walkable from the apartment. Airport 20mins by taxi and Atocha 10 mins by taxi for excursions.
Stayed 9 nights in Jul 2023
Response from Gabriela on 8 Aug 2023
Dear John, We were appreciate your review. Thank you for being part of nQn Aparts & Suites Madrid and we hope you had great times in the city.

10/10 Excellent

Adi

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2023
Response from Gabriela on 6 Aug 2023
Thank you for booking with nQn Aparts & Suites Madrid, we hope you had great times in your stayment even in the city.

6/10 Okay

Angela

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Not for the price you pay. The sofa bed was felty dirty and very uncomfortable. Old bed spreads and Burundi g it’s on an alley. You see trash and smells like pee on the street
Stayed 1 night in Jul 2023
Response from Reception. on 7 Jul 2023
Dear Angela,Thank you for letting us know. Sorry if could not met all your expectations. We are on the way to reform and improve it.

10/10 Excellent

Joshua, Fort Knox

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Jun 2023
Response from Carlos on 29 Jun 2023
Thank you so much for your review!!

10/10 Excellent

Elize

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice spacious place right near Gran Via - what a find!
Stayed 2 nights in Jun 2023
Response from Gabriela on 29 Jun 2023
Dear Elize, Thank you for leaving us a review and had choosen nQn Aparts & Suites as your accommodation lodgment option , we are glad to know you had enjoyed your stayment and Madrid city.

10/10 Excellent

Antonio, San Pedro Sula

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Gabriela on 26 Jun 2023
Dear Antonio, Thank you for chosing nQn Aparts & Suites Madrid. We hope you have had great times in Madrid, Best regards!

10/10 Excellent

Jacob

Liked: Cleanliness, room comfort
Best location
Great place and location. The freebies were awesome. I will recommend this place 101%.
Stayed 3 nights in Apr 2023
Response from Carlos on 9 May 2023
Thank you so much for your review Jacob!

10/10 Excellent

Mariem

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent appartement
Stayed 2 nights in Apr 2023
Response from Gabriela on 29 Apr 2023
Dear Mariem,Thank you for your review and was a pleasure receive you in our hotel. Best regards.

10/10 Excellent

JUAN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and very clean and neat. Well maintained.
Stayed 1 night in Nov 2022
Response from nQn Aparts & Suites on 6 Dec 2022
Dear Juan,Thank you for chosing nQn Aparts & Suites as your accommodation option. We hope you have had great times in Madrid and surroundings.

10/10 Excellent

Luis

Stayed 2 nights in Oct 2022

10/10 Excellent

Kartik

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My wife and I stayed at the NQN Aparts & Suites for 5 nights, the property was in an excellent location, the centre of Madrid centre, to enabling us to easily walk to all the major tourist attractions, shops, restaurants and Metro stations (Grand Via, Sol, Sevilla). The apartment we had was nice and spacious, with an open plan kitchen and sitting room. The kitchen was very well equipped (including fridge freezer, toaster, small dining table and chairs). The sitting room was bright and had a comfortable sofa bed, and nice lighting (floor lamp and side lamps). The bedroom was bright and a good size, with a cupboard to store clothes. Even with our large suitcase in the bedroom, we had plenty of space to move around in the bed room. The Air condition system was great, worked really well. And we had a balcony in our bedroom and in the sitting room. The overall all service that we received from the Apartment support team was excellent, especially Gabriella who welcomed us on the first day and was extremely helpful. I would for sure stay at NQN apartments again and would recommend to friends and family.
Stayed 5 nights in Sep 2022

10/10 Excellent

airi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from PALOMA MARTÍNEZ on 25 Mar 2020
Dear Guest, Thank you for spending your time and sharing such good rate. It is a pleasure to know your stay with us was perfect. We wait you with open arms for your next stay with us. Best wishes in my name from the whole Aspasios Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience overall! The bed sucked, but everything else was fantastic.
Stayed 3 nights in Mar 2020
Response from Reception on 8 Mar 2020
Dear guest, Thank you very much for your comments, we will take it into account and we hope to see you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
It was located in a great spot; it was clean and modern; the second bathroom was a real bonus!
Stayed 7 nights in Dec 2019
Response from Reception on 26 Jan 2020
Dear guest, Thank you so much for your opinion, it helps us to improve. We will be delighted to welcome you anytime in the future. Kind regards!

10/10 Excellent

RedWongy, Sydney Australia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome apartment. Affordable, spacious, modern, clean and well appointed. Centrally located in the city - close to restaurants, shops, transport. Staff very helpful. Best place to stay in Madrid.
Stayed 2 nights in Jan 2020
Response from Reception on 10 Jan 2020
Thanks for such a good review, we are glad to see that you had a happy stay in Madrid and in our apartments, we hope to see you again in the near future, Kind regards!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location handy for some good restaurants. Room was clean and all equipment was in good service. Staff friendly and helpful. Room layout was a little odd with the entrance to the shower / toilet at the end of the kitchen area.
Stayed 4 nights in Oct 2019
Response from Aspasios Gran Vía on 9 Nov 2019
Dear guest, Thank you for your comments. We are glad to know you enjoy the aparments during your visit on Madrid. From Aspasios we hope to welcome you again. Best regards

6/10 Okay

Ruth, Sydney, Australia

Disliked: Property conditions & facilities, room comfort
Not worth the money
Apartment was street facing, lots of restaurants where people spilled out into the street until 130am making a lot of noise. Then constant garbage trucks/ street cleaners coming from 0400 onwards. The bed was very uncomfortable, hard and small, only a double. Pillows were shocking, we had to go and buy our own. Shower was very small, shower head wouldn't stay at the angle we wanted, shower door didn't close letting in cold air and water out. The apartment would often smell of sewerage at random times. The staff were friendly enough. If you wanted any extra pillows or bedding you were charged. Overall I do not recommend here, much better to stay in a hotel and have the services included.
Stayed 6 nights in Oct 2019
Response from Aspasios Gran Vía on 9 Nov 2019
Dear Ruth, Thank you for your message. We regret not having met your expectations. From Aspasios we take into account the comments made so that in this way we can improve. We hope that in the future you can give us a new opportunity. Best regards Aspasios Team

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best apartment I have stayed so far. It’s right by the main road called Gran Via. The location is just perfect and very centrally located to all the shopping attractions. I will definitely be back very soon.
Stayed 2 nights in Sep 2019
Response from Aspasios Gran Vía on 28 Sept 2019
Dear guest, Thank you very much for your rating! From Aspasios we are pleased to know that you enjoyed your stay with us and we will be happy to welcome you again for your next visit to Madrid. Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, lovely apartment and very helpful at reception. Would highly recommend this property
Stayed 4 nights in Jul 2019
Response from Reception on 1 Aug 2019
Hello, Thank you so much for your feedback, and hope to see you soon again! Kind regards, Aspasios Reception

10/10 Excellent

רמי

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Reception on 1 Aug 2019
Hello, Thank you for your review. Best regards, Aspasios Reception

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Aspasios Gran Via Apartments was located just where we wanted to be. It was central thereby making sightseeing, dining and shopping very easy. The 2 bedroom apartment was perfect for the three of us for a 4 day visit. It was nice to have a small kitchen for water and a few essentials. Staff were friendly and responded to issues very quickly.
Stayed 4 nights in Jul 2019
Response from Reception on 1 Aug 2019
Hello, We really appreaciate your feedback and review, and we hope to see you again in the future! Kind regards, Aspasios Reception