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Bewertungen von Hampton Inn & Suites Madison-West

2.5 out of 5
Hampton Inn & Suites Madison-West
483 Commerce Dr, Madison, WI

Bewertungen

9,0

Wunderbar

659 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
242 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 8 - Gut" "
52 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 6 - Okay" "
29 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
19 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,4/10

Personal & Service

9,0/10

Ausstattung

9,2/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Annissa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved the hot tub and the quiet
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Jennifer

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Comfortable pillows.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Vessela, Lake Zurich

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Susan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Jung

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It is an excellent service and clean environment.
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Nasiruddin

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I complained to the dual GM and expect a full refund
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

joe, appleton

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Thomas, Arnold

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient location, nice room.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Sara

Aufenthalt von 2 Nächten im April 2024

6/10 – Okay

Krystle

Mit der Familie und kleinen Kindern gereist
Gut: Ausstattung
Hotel was clean, the smell of chlorine was insane from the pool area my kids eyes were burning, the breakfast was good lots of options.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

juan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Checking was awesome. Friendly helpful staff
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Dante

Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Prince

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024

8/10 – Gut

Theresa

Mit dem Partner gereist
Wish it was easier to get too
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Elizabeth, Oregon

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A trusted favorite!
Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Abigail

Verbesserungswürdig: Personal & Service
The property itself and location was fine. The customer service left something to be desired. I inquired about staying an additional night and the immediate response was that "it will be pricey" followed by over 30 open room accommodations. The room was oddly set up - such that when you lay down, your head is facing the door to the room (and top of head at facing west). Odd set up. But it was clean and served its purpose.
Aufenthalt von 1 Nacht im April 2024
Antwort von Justin Salisbury - GM am 24. Apr. 2024
Hello Abigail! thank you for taking a minute to share your experience with us. I'm sorry our customer service was not good. sounds like our team member's comment was off putting. I'm sorry. Thanks so much for staying with us. we'll use your feedback to help us do better going forward. Best Wishes

10/10 – Hervorragend

Diane

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Hampton was very clean and neat throughout the entire hotel. All of the employees I came in contact with (front desk employees, housekeeping staff) were friendly and polite. Reasonable rates.
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Vanessa

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
N/A
Aufenthalt von 5 Nächten im März 2024

8/10 – Gut

Brett

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I got 2 $20 charges on my account. Needs to be removed.
Aufenthalt von 1 Nacht im März 2024

6/10 – Okay

Kimberly

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Front staff was never at the desk, coffee was not available 24/7 like website states. There was not a volleyball net in the pool like the pictures show. On a plus side, kids loved the pools little play area.
Aufenthalt von 1 Nacht im März 2024

4/10 – Schlecht

Tasha

Mit der Familie gereist
Gut: Ausstattung
The place was very clean and the inside looked very nice. The beds were terrible. Almost decided to come home. The free breakfast was good. Coffee not the best. The pool area was pretty clean but the smell of the chlorine was overwhelming. Made my eyes burn.
Aufenthalt von 2 Nächten im März 2024

8/10 – Gut

Neyrus

Aufenthalt von 1 Nacht im März 2024

2/10 – Ungenügend

Jennifer

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
The area was fine but the pull out couch was awful to sleep on. Could feel the springs when you lay down. Had to put it back into a couch to sleep. There is no quiet time at all. Kids running up and down the halls, banging on doors. Adults and kids being obnoxious and loud till midnight. As much money as I spent. It should have been a better experience.
Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

Kira

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Has a great pool for kids. Area is conveniently located and easy to access.
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Keyana

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Sandra

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was fine. Better pillows though & higher bathroom stools would be a great improvement.
Aufenthalt von 1 Nacht im März 2024
Antwort von Jerica am 19. März 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Hervorragend

Miranda, Hutchinson

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed one night for a college visit! Customer service was excellent and our room was quiet and clean!
Aufenthalt von 1 Nacht im März 2024
Antwort von Jerica am 19. März 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 – Gut

dana

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Jerica am 19. März 2024
Thank you for leaving feedback about your stay. We are truly sorry to hear about your poor experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.

8/10 – Gut

jill

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We liked the hotel for the state basketball tournament. About 15 minutes away. The room was good. Strange no microwave or tv guides. Breakfast was great though. An assortment was great. Thank you
Aufenthalt von 2 Nächten im März 2024
Antwort von Jerica am 19. März 2024
Thank you for leaving feedback about your stay. We are truly sorry to hear about your poor experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.

10/10 – Hervorragend

Ann

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great pool for kids. Had a 3 and 4 year old with and they had a great time on the slide. Perfect place to stay in Madison if you are traveling with toddlers. Very reasonable prices.
Aufenthalt von 1 Nacht im März 2024
Antwort von Jerica am 19. März 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 – Gut

Bradley, Minneapolis

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean, good staff, edible if not great breakfast, a nice room for the price.
Aufenthalt von 1 Nacht im März 2024
Antwort von Jerica am 19. März 2024
Thank you for leaving feedback about your stay. We are truly sorry to hear about your poor experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.

10/10 – Hervorragend

Kelli

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Check in was very easy with friendly staff, the room was clean and the pool area was amazing as well. Will definitely stay here again next time we’re in town.
Aufenthalt von 1 Nacht im März 2024
Antwort von Jerica am 19. März 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Hervorragend

Jeffrey, Freeport

Mit der Familie gereist
Gut: Zustand der Unterkunft
Very nice property, great location, room size was excellent and clean. We will stay again when in the area.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jerica am 19. März 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 – Gut

Tom

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A very nice stay on a short night pulling into the HI&S but none the less, a smiling face, accommodating in all aspects and a nice quite room.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jerica am 19. März 2024
Thank you for leaving feedback about your stay. We are truly sorry to hear about your poor experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.

10/10 – Hervorragend

Jean

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Jerica am 19. März 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Hervorragend

Mike

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Was a great time
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jerica am 19. März 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

2/10 – Ungenügend

Allie

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
Cover ur eyes & ears, bcuz u'll see/hear it all...
Have stayed here many many times and never really ever had a problem.. People were condoning in sexual stuff in the hottub while drinking, which made myself and my children leave. As well as other familys had to leave.. Then up in our room from 1130pm till 215am people next door had sex, you could hear it through the wall, had to turn TV on because my son and I could hear clear as day moaning, grunting, noises etc.. Turned TV up to 18 could still hear over it.. Had to call front desk and still keep the TV il on super loud.. Unfortunately wont be back. No one should pay $160 to not get sleep and be forced to hear people having sex..
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jerica am 19. März 2024
Thank you for finding the time to share the details of your recent visit. We apologize for the for the unwanted noise. We will keep your feedback in mind moving forward as we further enhance our guests’ experience and satisfaction.

4/10 – Schlecht

Chandra

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Our room was so hot. The thermostat was set to 50 with the fan going and cold set and it remained 74 and humid the whole time. Stay was during February for reference. People were friendly and it's a great hotel except for that condition!
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Jerica am 19. März 2024
Thank you for leaving feedback about your stay. We are truly sorry to hear about your poor experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.

10/10 – Hervorragend

tanja

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jerica am 19. März 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

6/10 – Okay

Phyllis

Gut: Sauberkeit, Personal & Service und Ausstattung
The pool looked nice but I did not have time to access it. I was disappointed in the room I was given. I would have asked for a different room but had already partially unpacked when I became aware of its problem. I was given a room on the highway side of the building which meant a constant hum of noise. The view was of cars racing by. There was a nice lounge chair which I was reluctant to use because it had a large greasy looking stain on the seat. The towel hanger on the door was loose and partially detached. I was unhappy with being given this problematic room in that it was a large room and the breakfasts were good. Even though the hotel was busy Saturday night, the room was still quiet except for the traffic and occasionally the person overhead. If I were to stay there again, I would ask for a room on the other side and on the top floor which would have helped.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Jerica am 19. März 2024
Thank you for leaving feedback about your stay. We are truly sorry to hear about your poor experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.

10/10 – Hervorragend

Gretchen

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful lobby and breakfast area, good free breakfast, loved that it was available until 10. Seems either new or very recently updated, nice rooms, nice pool, nice staff. Great value. Not a criticism but it is 20 minutes from UW so not real convenient if going there.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Jerica am 19. März 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Hervorragend

pum joon, Irvine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Safe
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Jerica am 19. März 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 – Gut

Jillian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Breakfast buffet was one of the best we have had. Guest Services were polite and so friendly! My only concern was there was this weird metal banging that happened outside my room like every 20 or 30 mins but honestly we were only there for one night, so I didn't want to be a burden. I figured it was the heat or the elevator since we were the room closer to it. Beds are comfy and as well.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jerica am 19. März 2024
Thank you for leaving feedback about your stay. We are truly sorry to hear about your poor experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.

10/10 – Hervorragend

Todd

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice stay
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jerica am 19. März 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Hervorragend

Gabriel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jerica am 19. März 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Hervorragend

Sofia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The kids loved the size if the room. Pool was very nice. The breakfast was the best Ive had at a hotel
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jerica am 19. März 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Hervorragend

Pamela, St Petersburg

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love this location and the big breakfast available. Unfortunately when they ran out of eggs at 9:50am and I asked if they had more they said they did not speak english and then they never refilled it (breakfast went until 10am I believe.). I guess that was my fault for being so late. I also notified a lot of unsupervised children who were very loud and running all over the place. May have been the time of year but when my daughter and I were there last summer it was much quieter, cleaner and efficient.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jerica am 19. März 2024
Thank you for leaving feedback about your stay. We are truly sorry to hear about your poor experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.

10/10 – Hervorragend

Larry, Oshkosh

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
having the towel rack next to the sink in the room fall with a crash off the wall.A bit much!!! Having the coffee service in the room that produces YUK coffee, coupled with foil package that are damned near impossible without a knife.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jerica am 19. März 2024
Thank you for leaving feedback about your stay. We are truly sorry to hear about your poor experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.

10/10 – Hervorragend

Andrew

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jerica am 19. März 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 – Hervorragend

Stacia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jerica am 19. März 2024
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!