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Bewertungen von Saja Al Madinah Hotel

4 out of 5
Saja Al Madinah Hotel
King Faisal Street, Northern Central Zone, Madinah

Bewertungen

8,0

Sehr gut

109 von insgesamt 265 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
77 von insgesamt 265 Gästebewertungen haben eine Bewertung von 8 - Gut" "
42 von insgesamt 265 Gästebewertungen haben eine Bewertung von 6 - Okay" "
20 von insgesamt 265 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
17 von insgesamt 265 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,8/10

Sauberkeit

8,2/10

Personal & Service

8,2/10

Ausstattung

7,6/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Mohcine

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Saja Al-Madinah am 25. Dez. 2023
Dear Guest,Thank you for the great rating! We hope to see you again very soon.Sincerely,

8/10 – Gut

Shakwan, Vienna

Gut: Sauberkeit und Personal & Service
Very good location! It’s very close to the grave of the prophet. The staff was very friendly. However there wasn’t a lot information when needed.
Aufenthalt von 3 Nächten im November 2019

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ein sehr sauberes und schönes Hotel. Die Zimmer waren schön geräumig und gut möbilisiert und nicht zu eng. Sehr zufrieden gewesen mit allem !
Aufenthalt von 2 Nächten im April 2019
Antwort von Saja AlMadinah Hotel am 7. Mai 2019
Dear Guest thanks for your positive comments hope to make our hotel saja alamdinah your future destination thanks

10/10 – Hervorragend

ossama

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was perfect
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Saja Al-Madinah am 11. Mai 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Hervorragend

Ahmad

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed at Saja for 5 days and had a really nice experience throughout our stay. Walkable to Masjid Nabawi so we didn’t have to rush for Salah times. Would recommend for families and couples. The staff were really nice. They even gave us an upgrade to the upper levels with bigger rooms. Would stay again whenever in Medina.
Aufenthalt von 5 Nächten im April 2024
Antwort von Saja Al-Madinah am 11. Mai 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 – Ungenügend

Hina

Mit der Familie gereist
Washroom tub was so filthy
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Saja Al-Madinah am 6. Mai 2024
Dear Guest,Thank you for taking the time to share your feedback. Your comments have been shared with the staff so that they are aware of your problems and make sure to satisfy you next time. We look forward to welcoming you again at Saja Al Madinah HotelSincerely,

10/10 – Hervorragend

Mohamed

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to haram and very clean
Aufenthalt von 2 Nächten im April 2024
Antwort von Saja Al-Madinah am 4. Mai 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 – Gut

Tanveer

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im April 2024
Antwort von Saja Al-Madinah am 29. Apr. 2024
Dear Guest,Thank you for the great rating.! We hope to see you again very soon.Sincerely,

10/10 – Hervorragend

Fatouma

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Saja Al-Madinah am 24. Apr. 2024
Dear Guest,Thank you for the great rating.! We hope to see you again very soon.Sincerely,

10/10 – Hervorragend

Abdil

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was excellent, close to haram, always had a sweet scent, as soon as i called the front dest they brought what ever i needed, good variety for breakfast, nothing is missing from being in a 5 star many times.
Aufenthalt von 5 Nächten im April 2024
Antwort von Saja Al-Madinah am 21. Apr. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Hervorragend

fatimaezzahra

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It's was great
Aufenthalt von 5 Nächten im April 2024
Antwort von Saja Al-Madinah am 18. Apr. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 – Gut

Afruza

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Saja Al-Madinah am 18. Apr. 2024
Dear Guest,Thank you for the great rating.! We hope to see you again very soon.Sincerely,

8/10 – Gut

SARAH

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Clean beds and sheets
Aufenthalt von 1 Nacht im April 2024
Antwort von Saja Al-Madinah am 16. Apr. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 – Okay

Sade

Aufenthalt von 4 Nächten im März 2024
Antwort von Saja Al-Madinah am 30. Apr. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 – Hervorragend

Salman

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Comfortable stay in this hotel. I will be back here again.
Aufenthalt von 2 Nächten im März 2024
Antwort von Saja Al-Madinah am 2. Apr. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 – Gut

Fardowsa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
5 minutes walk to the Prophets mosque
Aufenthalt von 4 Nächten im März 2024
Antwort von Saja Al-Madinah am 1. Apr. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 – Gut

Halima

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything nice
Aufenthalt von 3 Nächten im März 2024
Antwort von Saja Al-Madinah am 1. Apr. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 – Okay

Amina

Mit der Familie gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The room for the hotel was comfortable and clean. The location is quite convenient to the Prophet’s Mosque. I have a mixed feeling with this hotel based on their staff. On arrival, the staff who completed our check-in was kind and hospitable. However, I tried to speak to another staff at reception (Faris) and he was rude and to some extent discriminatory. He refused to acknowledge or check on my request and said I should speak to the lady next to him but I observed him speaking to multiple males very kindly after me. I questioned whether his response to me was that way because I am female, black or not older. I spoke to another reception staff on his opposite (male) who assisted. I am quite surprised at his behavior and recommend the hotel advice and train their staff to acknowledge, assist and treat all jguests equally regardless of race or gender.
Aufenthalt von 2 Nächten im März 2024
Antwort von Saja Al-Madinah am 1. Apr. 2024
Dear guest,We would like to sincerely apologize for any inconvenience or dissatisfaction you felt during your stay at our hotel. We strive to provide the highest level of service and hospitality, and it appears we did not live up to your expectations.We are deeply sorry for any inconvenience caused and would like to address the issue . Your comments have been shared with the staff so that they are aware of your problems and make sure to satisfy you next time. We look forward to welcoming you again at Saja Al Madinah HotelSincerely,

10/10 – Hervorragend

Fahad

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good
Aufenthalt von 3 Nächten im März 2024
Antwort von Saja Al-Madinah am 26. März 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 – Okay

Mostafa

Verbesserungswürdig: Ausstattung
Closed and very easy access to the Mosque. The pictures does not reflect the property
Aufenthalt von 1 Nacht im März 2024
Antwort von Saja Al-Madinah am 26. März 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 – Hervorragend

Saif

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very close to masjed al nabawi
Aufenthalt von 1 Nacht im März 2024
Antwort von Saja Al-Madinah am 25. März 2024
Dear Guest,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 – Schlecht

Imdad Ali

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The property was about 5 to 7 minutes to the Prophet’s Mosque in Madina. The property is not well maintained as it is old. The AC was not working and it took the reception to even look into this and than they sent a AC mechanic who just cleaned the filter. This did not solve the problem and we were without a proper AC for 5 days of our complete trip. The reception also does not understand reservations. Our Expedia reservation was clearly booked with a room with 4 beds and we paid for that 4th bed as in a bigger room. They did provide us a room with 5 beds as a make shift, although our booking was done 5 months in advance and they provided us a room with the AC not working. That is poor service by front office, reception staff and the hotel management. The hotel management should focus on good customer service, keeping the hotel maintained to its adequate 4 star standards which they claim to have. Else the 4 star rating should drop to a 3 star or 2 star and the price will drop with the drop of the star rating. Poor room quality, poor customer service at the reception front office
Aufenthalt von 4 Nächten im März 2024
Antwort von Saja Al-Madinah am 25. März 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 – Hervorragend

Adrees

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great service
Aufenthalt von 4 Nächten im März 2024
Antwort von Saja Al-Madinah am 12. Apr. 2024
Dear Guest,Thank you for taking the time to share your rating. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 – Gut

N

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im März 2024
Antwort von Saja Al-Madinah am 15. März 2024
Dear Guest,Thank you for the great rating.! We hope to see you again very soon.Sincerely,

6/10 – Okay

Zainub

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Saja Al-Madinah am 8. März 2024
Dear Guest,Thank you for taking the time to share your rating. We hope to welcome you back to our hotel very soon!Sincerely,

4/10 – Schlecht

Frishta

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
I was expecting a lot from this hotel, considering the rate but aside from SOME friendly staff like Faris, there is nothing good about this hotel. 1. Property - very run down and not very well maintained. 2. Wifi - doesnt' work most of the time, had to work in PST timezone and no-one was around to help get connected. 3. Showers and drain system doesn't work. 4. Breakfast is so so at BEST. I would recommend only staying here if you get it super cheap.
Aufenthalt von 2 Nächten im März 2024
Antwort von Saja Al-Madinah am 7. März 2024
Dear Guest,Thank you for taking the time to share your feedback. Your comments have been shared with the staff so that they are aware of your problems and make sure to satisfy you next time. We look forward to welcoming you again at Saja Al Madinah HotelSincerely,

10/10 – Hervorragend

Fardin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff, clean room but during check out unfortunately, we had to wait for 30 mins outside of our hotel room to bring our luggage’s downstairs as the room lock wasn’t working. But overall a very good and a pleasant stay. 8.5/10
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Saja Al-Madinah am 6. März 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 – Gut

Mehmet

Mit der Familie gereist
Gut: Personal & Service
Very close location.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Saja Al-Madinah am 3. März 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Hervorragend

Nazrul

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Saja Al-Madinah am 3. März 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Hervorragend

ABDUL

Aufenthalt von 2 Nächten im November 2023
Antwort von Saja Al-Madinah am 3. März 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Hervorragend

syed

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Expecting to stay again in my next trip
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Saja Al-Madinah am 27. Feb. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 – Gut

Mir

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
There were some admin issues by the hotel, which was embarassing for my family to say the least, and their compensation for this would be well below expectation. A,C was making a noise overnight. But other than this it was very nice, great staff, clean, spacious, great location
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Saja Al-Madinah am 27. Feb. 2024
Dear Guest,Thank you for taking the time to share your feedback. Your comments have been shared with the staff so that they are aware of your problems and make sure to satisfy you next time. We look forward to welcoming you again at Saja Al Madinah HotelSincerely,

2/10 – Ungenügend

Mohamed

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
We had some issues with this hotel in terms of cleanliness and the smell of the rooms. We had to change our executive room because a constant cooking smell was coming through the vents, like we were in a kitchen. We asked reception to look into this but they just gave us air freshener. The rooms are dirty and dated, we moved a bedside table for more space and found dirt and fake lashes under it. When we moved rooms we were downgraded to a quadruple room , very disappointing. The hallways smelt like food and cigarettes too, we think people cook food in their rooms and housekeeping use air fresheners to mask the smell. The lifts are terribly slow and always had to wait minutes for them to come. A major refurbishment is needed. This is definitely not a 4* hotel and we will tell all our friends and family to avoid at all costs.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Saja Al-Madinah am 25. Feb. 2024
Dear guest,We would like to sincerely apologize for any inconvenience or dissatisfaction you felt during your stay at our hotel. We strive to provide the highest level of service and hospitality, and it appears we did not live up to your expectations.We are deeply sorry for any inconvenience caused and would like to address the issue . Your comments have been shared with the staff so that they are aware of your problems and make sure to satisfy you next time. We look forward to welcoming you again at Saja Al Madinah HotelSincerely,

2/10 – Ungenügend

Hamza

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Saja Al-Madinah am 27. Feb. 2024
Dear guest,We would like to sincerely apologize for any inconvenience or dissatisfaction you felt during your stay at our hotel. We strive to provide the highest level of service and hospitality, and it appears we did not live up to your expectations.We are deeply sorry for any inconvenience caused and would like to address the issue . Your comments have been shared with the staff so that they are aware of your problems and make sure to satisfy you next time. We look forward to welcoming you again at Saja Al Madinah HotelSincerely,

10/10 – Hervorragend

Sumaira

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice hotel got upgraded for free , staff really good
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Saja Al-Madinah am 25. Feb. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 – Okay

kholilur

Elevator services very slow
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Saja Al-Madinah am 22. Feb. 2024
Dear Guest,Thank you for taking the time to share your feedback. Your comments have been shared with the staff so that they are aware of your problems and make sure to satisfy you next time. We look forward to welcoming you again at Saja Al Madinah HotelSincerely,

8/10 – Gut

Nassrdine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Très bon séjour. Hotel propre et confortable. La proximité de la mosquée. bon rapport qualité /prix.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Saja Al-Madinah am 22. Feb. 2024
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 – Hervorragend

Mashkoor

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff and Service were excellent. Transportation was every half hour to Haram 24 hours.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Saja Al-Madinah am 25. Feb. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Hervorragend

Mrs iffat

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I have booked this hotel second time fory umrha very close to mosque quite staff is very friendly 24hour reception desk help available room quite big nice clean everything is perfect definitely recommend to family and friends to book saja al madina for umrha or any other occasions
Aufenthalt von 6 Nächten im Februar 2024
Antwort von Saja Al-Madinah am 19. Feb. 2024
Dear Guest,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Hervorragend

Maryam

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Saja Al-Madinah am 21. Feb. 2024
Dear Guest,Thank you for the great rating.! We hope to see you again very soon.Sincerely,

8/10 – Gut

Sahar

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice and clean rooms And clean lobby Overall very nice ambiance and had a lovely stay
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Saja Al-Madinah am 19. Feb. 2024
Dear Guest,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 – Gut

Mohamed, Cairo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
It’s very close to the haram and staff is very friendly and supportive
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Saja Al-Madinah am 14. Feb. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 – Okay

Umar

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Over crowded, not enough elevators.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Saja Al-Madinah am 12. Feb. 2024
Dear Guest,Thank you for taking the time to share your feedback. Your comments have been shared with the staff so that they are aware of your problems and make sure to satisfy you next time. We look forward to welcoming you again at Saja Al Madinah HotelSincerely,

6/10 – Okay

Ammar

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
The room was clean. The staff are nice and welcoming. The elevator was terrible, prepare to wait for 15-20 mins to get down from your room or up to your room.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Saja Al-Madinah am 10. Feb. 2024
Dear Guest,Thank you for taking the time to share your feedback. Your comments have been shared with the staff so that they are aware of your problems and make sure to satisfy you next time. We look forward to welcoming you again at Saja Al Madinah HotelSincerely,

8/10 – Gut

Mohammad

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff made you fell at home and you got a feeling as if you are being looked after. They sometimes go out of their way to help
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Saja Al-Madinah am 14. Feb. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 – Gut

Saeed Ul

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My stay their was good.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Saja Al-Madinah am 8. Feb. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
Utrolig dårlig hotell. Hotell rommet var skittent, og man merker at det er gammelt. Det luktet veldig, og var ubehagelig å sove der. De som jobbet der var hyggelige, men selve hotell rommet var helt forferdelig
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Saja Al-Madinah am 7. Feb. 2024
Kjære gjest,Takk for at du tok deg tid til å dele tilbakemeldingen din. Selv om jeg skulle ønske du hadde en bedre opplevelse, er det tilbakemeldinger som dette vi lærer av og bruker til å forbedre. Vi jobber hardt for å levere en eksepsjonell gjesteopplevelse, og det er tydelig i dette tilfellet at vi kom til kort. Hvis du gir oss en sjanse til å tjene tilbake tilliten din, kan jeg forsikre deg om at vi vil gjøre vårt beste for å gi deg den flotte hotellopplevelsen som så mange av våre gjester har blitt så glad i.Vennlig hilsen,

10/10 – Hervorragend

seema

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Walking distance from the masjid,staff is friendly, clean,just washrooms need to put glass door at the shower are because after shower the washroom gets wet and it is very dangerous person can slip and fall and should keep wiper to dray the floor after shower
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Saja Al-Madinah am 6. Feb. 2024
Dear Guest,Thank you for taking the time to share your feedback. Your comments have been shared with the staff so that they are aware of your problems and make sure to satisfy you next time. We look forward to welcoming you again at Saja Al Madinah HotelSincerely,

8/10 – Gut

Amran

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The property is very convenient and comfortable although the property has a policy of not confirming the stay till a day before your arrival which was strange. And also the staff aren’t as forthcoming with their hospitality and seemed not happy working there
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Saja Al-Madinah am 6. Feb. 2024
Dear Guest,Thank you for taking the time to share your feedback. Your comments have been shared with the staff so that they are aware of your problems and make sure to satisfy you next time. We look forward to welcoming you again at Saja Al Madinah HotelSincerely,

8/10 – Gut

Akhtar

Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Saja Al-Madinah am 2. Feb. 2024
Dear Guest,Thank you for the great rating.! We hope to see you again very soon.Sincerely,