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Bewertungen von Grand Palladium Lady Hamilton Resort & Spa All Inclusive

4.5 out of 5

Bewertungen

7,6

Gut

487 von insgesamt 1170 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
278 von insgesamt 1170 Gästebewertungen haben eine Bewertung von 8 - Gut" "
176 von insgesamt 1170 Gästebewertungen haben eine Bewertung von 6 - Okay" "
103 von insgesamt 1170 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
126 von insgesamt 1170 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

7,8/10

Personal & Service

8,0/10

Ausstattung

8,0/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Steven

Gut: Sauberkeit und Zustand der Unterkunft
Great resort and beautiful.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Ashley-Ann Dunkley- Guest Services am 29. Mai 2024
Dear Steven, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 – Hervorragend

Yolandous

Gut: Personal & Service und Zustand der Unterkunft
This is one of the best trip I’ve ever taken. This was my first time ever going to Jamaica and hopefully I’ll get back real soon. The staff was very friendly and accommodating.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Ashley-Ann Dunkley- Guest Services am 26. Mai 2024
Dear Yolandous, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 – Gut

Barbara, LEe

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Ashley-Ann Dunkley- Guest Services am 26. Mai 2024
Dear Barbara, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 – Hervorragend

Alazia

Gut: Sauberkeit
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Abigail Facey am 25. Mai 2024
Dear Alazia, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 – Hervorragend

Sheila

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
There wasn't anything that i didnt like about the property, however i would have appreciated grab rails in the bathroom as i have some mobility issues.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Krysten Nelson am 24. Mai 2024
Hello Sheila, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

2/10 – Ungenügend

Peter DWIGHT

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 8 Nächten im Oktober 2023
Antwort von Ashley-Ann Dunkley- Guest Services am 25. Mai 2024
Dear Peter Dwight, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.Warm regards

8/10 – Gut

Jean Marc

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great property overall.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Abigail Facey am 22. Mai 2024
Dear Jean Marc, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

8/10 – Gut

Jean Marc

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was great. We were here for a wedding. The staff for wedding could have done a better job.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Abigail Facey am 22. Mai 2024
Dear Jean Marc, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. We do want to extend sincere apologies for the less than favorable experience you had with our wedding team. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 – Hervorragend

Carl

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had an amazing time. The beach was beautiful and the staff was great.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Abigail Facey am 21. Mai 2024
Dear Carl, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 – Hervorragend

Zoey-Ann

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Abigail Facey am 22. Mai 2024
Dear Zoey-Ann, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 – Hervorragend

Colin Matthew

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Tons of options (beaches, restaurants, bars) and they always do a great event for the Superbowl every year.
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Ashley-Ann Dunkley- Guest Services am 21. Mai 2024
Dear Colin Matthew, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 – Hervorragend

Sasha Lee

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked the fact that most staff members were courteous and pleasant. I didn't like the fact that there was hardly any parking available for guests.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Ashley-Ann Dunkley- Guest Services am 21. Mai 2024
Dear Sasha Lee, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

6/10 – Okay

Gerald

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Being a foodie person I want quality food and that didnt happen. Food was over cooked at times, or missing all together. Some dining places were closed and should have been opened. Nothing was available early morning 6am no coffee and donuts. I thought the service was amazing throughout the property. I never found any water activities besides swimming in a pool. Because of the resort's location the cost to travel was minimum $130 upwards to $400 depending on the destinations. The night time shows need more thought, planning and creativity as I'm sure they came do better.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Shantoya Tomlinson am 20. Mai 2024
Dear Gerald , We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards.

10/10 – Hervorragend

Alfredo

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I highly recommend staying at the Grand Palladium and Lady Hamilton resort. If you book in advance you can find affordable packages and flights. The resort has many restaurant options, great pools, beaches and spa. The staff is super friendly and does whatever it takes to make you happy. One advice to note, be careful with a few tricks in agreeing to do a timeshare presentation because that is a waste of time and money ;)
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Shantoya Tomlinson am 20. Mai 2024
Dear Alfredo, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon! Warm Regards

6/10 – Okay

Shawn William

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
A great time for the family
Aufenthalt von 9 Nächten im März 2024
Antwort von Shantoya Tomlinson am 19. Mai 2024
Dear Shawn William Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon! Warm Regards.

10/10 – Hervorragend

Roberto Carlos

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Ashley-Ann Dunkley- Guest Services am 21. Mai 2024
Dear Roberto Carlos, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 – Hervorragend

Lakeisha

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Best Vacation ever
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Shantoya Tomlinson am 19. Mai 2024
Dear Lakeisha, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon! Warm Regards.

8/10 – Gut

Catherine Marie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Ashley-Ann Dunkley am 20. Mai 2024
Dear Harry, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

8/10 – Gut

GEORGE

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Grand Palladium is an amazing hotel. The staff are friendly and welcoming. The only issue I had was the food was too salty. Otherwise amazing.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Shantoya Tomlinson am 19. Mai 2024
Dear George , We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We will certainly be taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience

10/10 – Hervorragend

Daniel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff is amazing. We loved everything about this resort. It’s has natural beauty and its own coral reefs for snorkeling. My wife and I will return.
Aufenthalt von 7 Nächten im März 2024
Antwort von Shantoya Tomlinson am 19. Mai 2024
Dear Daniel, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon! Warm Regards.

10/10 – Hervorragend

NICKIA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The garden view was beautiful. The room was spacious and clean. The staff was very kind, attentive, and quick to correct any concerns that I may had.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Abigail Facey am 15. Mai 2024
Dear Nickia, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon! Warm Regards.

10/10 – Hervorragend

Rayford

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great and well kept property.Wonderful staff and great dining all the events were really nice.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Sansaria Smith am 14. Mai 2024
Dear Rayford, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon! Warm Regards.

6/10 – Okay

Corazon

Mit der Familie gereist
Gut: Personal & Service
Resort is very nice kinda outdated
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Abigail Facey am 14. Mai 2024
Dear Corazon, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We appreciate your feedback. and we look forward to welcoming you back very soon for a better and more memorable experience.

2/10 – Ungenügend

Jasmine

Verbesserungswürdig: Sauberkeit
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Sansaria Smith am 14. Mai 2024
Dear Jasmine, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards.

10/10 – Hervorragend

Ashminie Marissa

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Always a great time at palladium. My only issue would it took forever to get a trolly.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Justine - Guest Services am 13. Mai 2024
Dear Ashminie, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic despite the trolley issues you had! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 – Hervorragend

Hoa Thai

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Like "Natural Beach Pool" is Calm, Cool & Safe... Like Staffs are Very FRIENDLY! Like Property are Very CLEAN & SAFE! FIVE Stars Resort!
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Abigail Facey am 13. Mai 2024
Dear Hoa Thai, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon! Warm Regards.

10/10 – Hervorragend

Kyandra

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked how everything was convenient, the food options, the spa, and entertainment
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Abigail Facey am 10. Mai 2024
Dear Kyandra, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon! Warm Regards.

10/10 – Hervorragend

Latoya

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Abigail Facey am 9. Mai 2024
Dear Latoya, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon! Warm Regards.

4/10 – Schlecht

Zeeyad

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
The resort was nice but they need to hire more staff and way more trolleys. I couldn’t feel my foot while I was there because of all the walking I had to take pain killers. When you call for a trolley they never show up you have to call 5 times before one show up. And our first room smelt like mold it was disgusting. They had to change our room cause we couldn’t take the smell. The grand palladium in Mexico I would rate 5 stars not this one. They also need to have better liquor at the resort everything there is house liquor. Why pay premium price when you not getting premium treatment?
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Abigail Facey am 8. Mai 2024
Dear Zeeyad, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards.

4/10 – Schlecht

Dia D

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The checking-in and the employee are rude and my bracelet to get in my room worked only the last nite of my stay. I had walk 15minutes each way to get to and from the front desk for assistances. The alcohol selection is TERRIBLE. will never ever stay at this property again. I can stay home and be mistreated
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Abigail Facey am 8. Mai 2024
Dear Dia D, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards.

6/10 – Okay

Jasnee

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
I stayed here on a girls trip for my birthday. Rooms were very clean, staff was accommodating However we were turned away a few times trying to go eat at the restaurants due to attire. One restaurant said I couldn’t eat there because my dress was a tad bit wet. I get rules are in place but if I am not made known to said rules how would I know ? Also we had a noise complaint from a tiny speaker I had which I didn’t like either because again I came to have FUN but Overall it was an okay stay.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Abigail Facey am 8. Mai 2024
Dear Jasnee, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We appreciate your feedback. and we look forward to welcoming you back very soon for a better and more memorable experience.

6/10 – Okay

Leonard

Mit der Familie gereist
average
Aufenthalt von 4 Nächten im April 2024
Antwort von Abigail Facey am 4. Mai 2024
Dear Leonard , We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards.

8/10 – Gut

Harry

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im April 2024
Antwort von Ashley-Ann Dunkley am 5. Mai 2024
Dear Harry, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 – Hervorragend

Vanessa Carol

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I love the property it was very beautiful
Aufenthalt von 5 Nächten im April 2024
Antwort von Justine - Guest Services am 2. Mai 2024
Dear Vanessa, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

6/10 – Okay

Diane

Mit der Familie gereist
Gut: Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
I loved the beach the grounds and the restaurant. Amazing staff and entertainment. I hated that there and no elevators, the rooms are outdated and need renovation.
Aufenthalt von 8 Nächten im April 2024
Antwort von Abigail Facey am 1. Mai 2024
Dear Diane , We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards.

10/10 – Hervorragend

floyd

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great resort, friendly staff,clean well keep property, great food.Not really a complaint but be prepared for stairs
Aufenthalt von 6 Nächten im April 2024
Antwort von Abigail Facey am 30. Apr. 2024
Hi Floyd, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

6/10 – Okay

Bernice

Mit der Familie gereist
Gut: Personal & Service
The fine dining was like a fast food facility. I dont understand why one would even bother to dress up to attend. The staff was loud and unprofessional
Aufenthalt von 2 Nächten im April 2024
Antwort von Abigail Facey am 30. Apr. 2024
Dear Bernice, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. we appreciate your feedback. and we look forward to welcoming you back very soon for a better and more memorable experience.

10/10 – Hervorragend

Alba

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The nap was great
Aufenthalt von 3 Nächten im April 2024
Antwort von Abigail Facey am 30. Apr. 2024
Hi Alba, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

6/10 – Okay

Latoya

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
It was ok
Aufenthalt von 2 Nächten im April 2024
Antwort von Sansaria Smith am 29. Apr. 2024
Dear Latoya, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. we appreciate your feedback. and we look forward to welcoming you back very soon for a better and more memorable experience.

6/10 – Okay

Jolen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very beautiful resort. However, improvement can be done with food which was lacking flavor. Also, limited indoor entertainment.
Aufenthalt von 4 Nächten im April 2024
Antwort von Shantoya Tomlinson am 28. Apr. 2024
Dear Jolen , We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards,

8/10 – Gut

Binh

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Was great about my 5th time returning to the resort, previous time was in 2019 when we had gotten married there. The vibes for the most part was great, the resort was just the same as it was 5 years ago, the photo company is something that needs to be replaced - they are not the greatest. Food option has deteriorated since the last time we went there - however, the food was good, restaurants are hit in miss some days good some days bad (leaning on more days bad - buffet better choice) Liquor options have went down by far - low tier brands for the most part - this needs to be improved I wouldn't go back every year is my review.
Aufenthalt von 4 Nächten im April 2024
Antwort von Shantoya Tomlinson am 28. Apr. 2024
Dear Binh, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

8/10 – Gut

Katherine Michele, Croydon

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
If you stay here looking for a relaxing beach/ocean vacation and don't reserve a beach cabana you are missing out. We booked one for our first day and loved it so much, it was perfect, that we booked one for 2 additional days. I know that it is an all inclusive resort but when you book a cabana you get individual, dedicated wait service that will bring you drinks and food all day along with a cooler full of soft drinks, water, beer and prosecco. But the best part was the lovely young lady that was our server. Christine Jarrett was the best and we were very sad to say goodbye to her. Highly recommend!
Aufenthalt von 5 Nächten im April 2024
Antwort von Justine - Guest Services am 26. Apr. 2024
Dear Katherine, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

10/10 – Hervorragend

melissa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Sansaria Smith am 26. Apr. 2024
Hi Melissa, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 – Hervorragend

Andrew

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The snorkelling right off the resort was fantastic.
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Justine - Guest Services am 22. Apr. 2024
Dear Andrew, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

4/10 – Schlecht

Heidi

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
Smoking facility, unfriendly staff
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Sansaria Smith am 21. Apr. 2024
Dear Heidi, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.Warm regards,

6/10 – Okay

Vlad, North Hills

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 5 Nächten im März 2024
Antwort von Sansaria Smith am 21. Apr. 2024
Dear Vlad, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. we appreciate your feedback. and we look forward to welcoming you back very soon for a better and more memorable experience.

10/10 – Hervorragend

Malik L

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful experience. Staff, facilities, service was great. Definitely recommend.
Aufenthalt von 3 Nächten im April 2024
Antwort von Abigail Facey am 4. Mai 2024
Hi Malik L, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

4/10 – Schlecht

Oscar

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
El hotel en general muy lindo, bien cuidado, limpio, muchas áreas para niños, fácil movilizarse a la piscina y playa. La comida bastante buena. Lo malo de este hotel es el servicio, la mayoría de los empleados atienden de mala forma, muy mal educados y con cara de molestos, lentos, se olvidan que te están atendiendo y de lo que uno solicita, algunos fueron incluso groseros. Se recomienda que capacuyen para una mejor atención al huésped, también, faltan snacks cerca de la piscina o la playa, existen horas donde no hay que darle de comer a los niños, se debería considerar ya que, se supone es un hotel familiar. En general lo pasamos bien, tranquilos pero muy mal atendidos, definitivamente no nos interesa volver a Jamaica nunca más !!!
Aufenthalt von 6 Nächten im April 2024
Antwort von Sansaria Smith am 13. Apr. 2024
Estimado Oscar: Nos complace haber sido seleccionados como la mejor opción de resort y confiamos sinceramente en que se crearon algunos momentos memorables. Nos decepciona saber que la experiencia no cumplió con sus expectativas y agradecemos sus comentarios. Estamos tomando las medidas necesarias para mejorar los aspectos del servicio que estaban menos de lo deseado. Esperamos recibirlo nuevamente para poder ofrecerle una experiencia más positiva. Un cordial saludo,

8/10 – Gut

Alex

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful resort
Aufenthalt von 7 Nächten im April 2024
Antwort von Sansaria Smith am 13. Apr. 2024
Hi Alex, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 – Gut

Nadia

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Property is older, but well maintained. Staff was ok, no one really seemed happy to be working there besides a handful of people (check in clerk and housekeeping lady were fantastic, as was the gentleman we booked our excursion with and the two Expedia reps who came to chit chat to welcome us and then to discuss certain issues). One major issue was the lack of food in the all inclusive breakfasts and lunches. Popular items would run out and were gone for the day. Examples include hash browns, and poached and scrambled eggs, amongst other things. Several other guests said they had experienced the same thing the entire week they had been there. I have never experienced this at an all inclusive resort before. If things are finishing, the staff is usually right there, waiting to replenish. Here, staff had to be asked several times, only for guests to be told that it’s coming or it’s done for the day (how do you run out of Nutella??) all in all, a decent experience overall, but was expecting more in terms of customer service and availability vs the hotel rating.
Aufenthalt von 6 Nächten im April 2024
Antwort von Justine - Guest Services am 8. Apr. 2024
Dear Nadia, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We are disappointed to learn that some experiences did not meet your expectations. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.