6/10 – Okay
Stacy
Mit einer Gruppe gereist
20. Apr. 2024
Gut: Sauberkeit
I loved the location. Very close to things and activities. Parking was nice, safe and secure in a parking garage. The property itself is really nice. However the hosts were anything but good. The lack of communication was appalling. I was told check in was 4 pm, no host was there to instruct us on how to check in. Texted both hosts, only one replied and she stated that the other host (Mark) would be helping us during check in. He never replied. My party and I didn’t get checked in until 5:20 pm. So we just sat in the parking lot and waited. I called him and he stated they were “sorry” and there was an emergency at “another property”. When he finally showed up, he was trying to check in a separate who was there before us. That’s totally fine, but the fact that there were multiple people waiting over an hour from the stated check in time is ridiculous and rude.
There were also no clear instructions on checkout. I called both numbers and got no response from either. I had to go to their Expedia page and use the 1(800) associated with the property to finally get put through to someone. Then I had this random person named Miguel (who I guess coordinates the cleaners??) ask me when I was leaving so he could send the cleaners. Which is understandable, but if checkout is 11 AM, isn’t it safe to assume to send the cleaners at/ around 11?
Then hours later, when I’m at the airport, Mark finally responds but only asking if I’ve left the property.
Stacy
Aufenthalt von 4 Nächten im April 2024