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Bewertungen von Embassy Suites by Hilton Los Angeles Downey

3.5 out of 5
Embassy Suites by Hilton Los Angeles Downey
8425 Firestone Blvd, Downey, CA

Bewertungen

7,6

Gut

465 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
190 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 8 - Gut" "
124 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 6 - Okay" "
89 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
135 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,0/10

Sauberkeit

7,8/10

Personal & Service

7,8/10

Ausstattung

8,0/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Alexander, Peoria

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Ausstattung
3 family members checked in this hotel the same weekend as myself. We all had issues. I had a leaking refrigerator that caused a big puddle of water. My aunt had her main entrance door not close and open properly. She also had blood on her bed and a distinctive bad odor in the corner of the room. My cousin had a toilet that continuously kept on clogging up. Lastly I requested to use a buggy for my luggage and was told that I had to bring the buggy back down after usage. They were not kind enough to at least retrieve the buggy from my room when I was done.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Ashley

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I think the bed could have been more comfy but everything was nice
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Rolando

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The front desk counter guy takes too much time assisting guest. We are tired traveling from other state need to rest and lay down but the receiving clerk is too slow we stand waiting and glad other lady staff help and didnt even last for ten minutes.
Aufenthalt von 3 Nächten im Mai 2024

2/10 – Ungenügend

Roberta

Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Joshua

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super clean property ! Friendly staff , the lay out of the hotel was beautiful ! Definitely felt like a resort in the middle of Downey ! Would definitely book again. It’s convenient too with LA traffic , every “tourist” attraction was 30 mins away each direction . But if you wanna go to the beach I would suggest somewhere closer to it because the traffic from the beach to hotel was 1 1/2 hours (20 miles) SHEESH. But other than that everything else was Perfect !
Aufenthalt von 2 Nächten im April 2024

4/10 – Schlecht

Brigette

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
I normally love Embassy Suites, this location was severely understaffed, staff was answering phones for reservations, trying to check people in.., I called and asked for extra blanket- never came, my family stayed there had 3 rooms all felt the same. My daughter left a dress in the room has called several times no answer or someone will get back to her, Rushed on the phone… I would never stay at this location again
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Bryan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

George

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
Room was dark and just felt like a prison.
Aufenthalt von 3 Nächten im März 2024

8/10 – Gut

David

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Frances Archilla, General Manager am 2. Mai 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 – Hervorragend

Jairo

Aufenthalt von 1 Nacht im März 2024
Antwort von Frances Archilla, General Manager am 2. Mai 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

8/10 – Gut

Melinda

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice place to stay with the family.
Aufenthalt von 1 Nacht im April 2024
Antwort von Frances Archilla, General Manager am 30. Apr. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 – Hervorragend

Patricia, Van Horne

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Some of the property is cosmetically outdated and could a freshening up for looks, but very friendly hotel. Staff were super friendly and helpful. Amazing breakfast! Was like having a personal chef with homemade omelettes to order, and very yummy choices. Safe neighborhood and close to anything you might need. I would definitely stay here again.
Aufenthalt von 2 Nächten im April 2024
Antwort von Frances Archilla, General Manager am 23. Apr. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

4/10 – Schlecht

Stephen

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was not clean when we checked in nor did they clean during our 3 night stay. We ad to ask for towels twice and toilet paper. There was vomit by the ice machine and again in an elevator. We’ve stayed at a number of Embassy Suites but the rooms and service were terrible. The lobby and dining areas looked a lot better so at check in we didn’t have any idea what we were getting ourselves into. The location was good for what we needed and the area restaurants were great!
Aufenthalt von 4 Nächten im April 2024
Antwort von Frances Archilla, General Manager am 22. Apr. 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

8/10 – Gut

Veronica

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is my second stay. I really like the convenience of this place. Rooms are clean and roomy and the breakfast is decent.
Aufenthalt von 1 Nacht im April 2024
Antwort von Frances Archilla, General Manager am 20. Apr. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

8/10 – Gut

Mayra, clayton

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Big and clean , food
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Frances Archilla, General Manager am 14. Apr. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

6/10 – Okay

Jose J

Geschäftlich gereist
Gut: Sauberkeit
They need not charge for parking. I thought I was in Vegas
Aufenthalt von 1 Nacht im April 2024
Antwort von Frances Archilla, General Manager am 11. Apr. 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

6/10 – Okay

Rosie, moreno valley

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Frances Archilla, General Manager am 11. Apr. 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

6/10 – Okay

DIANE

Mit der Familie und kleinen Kindern gereist
Gut: Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
my only complaint was that the rooms were smelly. we rented 2 units. one room was very distinct of smoke smell. my family renting that room was relocated to a different room and it still smelled of smoke (or very musty) but not as much. and our room had a faint smell of smoke - or musty/old/mildew type smell. it made it difficult to sleep. and this hotel is supposed to be completely "smoke - free" but the rooms really smelled.
Aufenthalt von 2 Nächten im April 2024
Antwort von Frances Archilla, General Manager am 9. Apr. 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

6/10 – Okay

Waqar

I didn’t like token system for breakfast. Breakfast chef was very rude.
Aufenthalt von 5 Nächten im April 2024
Antwort von Frances Archilla, General Manager am 8. Apr. 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

10/10 – Hervorragend

Natalia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Frances Archilla, General Manager am 8. Apr. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 – Hervorragend

Maria, Santa Maria

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Every ring was great except the pool was not heated, it was very cold. Regardless my kids had lots of fun in the indoor pool. It would have been nice to have it at least lukewarm. Room was clean and food was decent. Made to order omelets smelled delicious but the line was way too long to wait so we opted for the ready to serve options. Would recommend for families with kids. Nice central location.
Aufenthalt von 1 Nacht im April 2024
Antwort von Frances Archilla, General Manager am 8. Apr. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 – Hervorragend

Natalie

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful
Aufenthalt von 1 Nacht im April 2024
Antwort von Frances Archilla, General Manager am 8. Apr. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

8/10 – Gut

Candelaria

Aufenthalt von 1 Nacht im April 2024
Antwort von Frances Archilla, General Manager am 25. Apr. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

4/10 – Schlecht

Kimberly Gem

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Frances Archilla, General Manager am 4. Apr. 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

10/10 – Hervorragend

Ricardo

Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Frances Archilla, General Manager am 2. Apr. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

2/10 – Ungenügend

Raul

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
We will never stay at an Embassy Suites again!! At check-in, the lady at the front desk was on a personal call, and obviously upset that she had to take time off her call to check us in. When we pulled the sofa bed out, there was about 10 dirty sheets in it. I went to the front desk, and the same lady, still on her cell, and annoyed again, I told her about the sheets, and that we needed new bedding and sheets for the sofa bed. She informed me that the security guard will bring them up. He brought some blankets but, no sheets. We asked him for sheets and a fan, the fan is another issue. He told us that he will bring sheets if they had any available, same with the fan. Thank good, they had both. At 2:30 am, water started leaking from the ceiling, on one of the beds and the nightstand. We are on the 3rd floor???? I called the front desk and requested a new room. We got moved to the second floor. The room was better, cleaner, but, the air was stagnant. Since the a/c is controlled by the hotel, and the air was not cycling as stated on the printout by the thermostat, we opened the window, just to find out there was no screen so, so much for that idea. Breakfast, they give you a ticket to get your eggs but, don’t forget to ask for your potatoes and sausage up front, or they will give you a hard time if you walk around and ask for them. Because they want another ticket. As for the a/c, why is there such a control over the use of it? You have to ask for a fan or heater???
Aufenthalt von 1 Nacht im März 2024
Antwort von Frances Archilla, General Manager am 1. Apr. 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

6/10 – Okay

Chantelle

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Pool and hot tub had chunks of hair in it. And the day we left there was a baby cockroach in our room. Management comped our parking fees for the cockroach issue. The architecture of the building and layout was unique, but outdated. One elevator made us nervous by all the noises it made when traveling upwards. The best thing about the stay was the made to order omelette bar.
Aufenthalt von 4 Nächten im März 2024
Antwort von Frances Archilla, General Manager am 30. März 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our newly renovated hotel for a five-star experience.

4/10 – Schlecht

irma

Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im März 2024
Antwort von Frances Archilla, General Manager am 31. März 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

10/10 – Hervorragend

Ashley

Aufenthalt von 1 Nacht im März 2024
Antwort von Frances Archilla, General Manager am 16. Apr. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 – Hervorragend

Mario Antonio Rios

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing place to stay
Aufenthalt von 3 Nächten im März 2024
Antwort von Frances Archilla, General Manager am 27. März 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

6/10 – Okay

Felipe

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit
In comparison to most other Embassy Suites around the area, this is the one that looks the most updated, but the bathroom definitely needed work (had mold, needs new caulking, shower faucet showed a hole,etc.) The carpet and furniture looked dirty and had bad stain spots, so did one of the duvet covers. Some of the staff were nice and helpful, others didn’t have the most welcoming or helpful attitude (bar tender at manager’s reception, night receptionist). Also, there should be some leniency with the early check in fee, especially for loyal customers. We arrived less than 1 hour before check in time, had 2 young children and an older person with us and there was no effort to try to be accommodating with the check in and were charged the $25 fee.
Aufenthalt von 1 Nacht im März 2024
Antwort von Frances Archilla, General Manager am 25. März 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our newly renovated hotel for a five-star experience.

8/10 – Gut

Haydee

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Frances Archilla, General Manager am 25. März 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

6/10 – Okay

Susan

Gut: Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Frances Archilla, General Manager am 21. März 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 – Hervorragend

Evelin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff was amazing. Property was wonderful. All was perfect
Aufenthalt von 1 Nacht im März 2024
Antwort von Frances Archilla, General Manager am 19. März 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

6/10 – Okay

Dennis

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Liking on the ceiling
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Frances Archilla, General Manager am 11. März 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our newly renovated hotel for a five-star experience.

10/10 – Hervorragend

Rodolfo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im März 2024
Antwort von Frances Archilla, General Manager am 12. März 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

4/10 – Schlecht

mai, Temecula

Aufenthalt von 2 Nächten im März 2024
Antwort von Frances Archilla, General Manager am 31. März 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

10/10 – Hervorragend

Priscilla, Lynwood

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice stay
Aufenthalt von 2 Nächten im März 2024
Antwort von Frances Archilla, General Manager am 8. März 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

2/10 – Ungenügend

Marcus

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
There were kids running up and down the hall till 1130 while also knocking on doors. Called the desk and it still continued. Next morning as there was a large group for breakfast the did not have any of the bakery choices available besides muffins. For the hot selection they did not have the omelettes available and when I asked about them I was told they would be available at 7:00 a.m. while the current time was 6:59. As my family was standing there I asked if we would be able to just get an omelette when they start since we were not aware of there being a special time we were told no as we had already gave our breakfast ticket. So with no choice we took our plates to a table to try to make the best of it. I went to get the family juice and came back to the table we all tried our juice that was completely watered down with a little color added. The eggs for complete slop and gooey while the potatoes and sausage were both frozen. We left to get breakfast somewhere else after that. I am beyond ashamed of this property as I was telling my wife this is my favorite hotel chair and it was a complete embarrassment. I honestly can say I will choose embassy suites again. I paid good money to stay at a comfortable hotel well rest with a good meal in the morning and was I got was a let down with a complete waste of money that I might as well have thrown away.
Aufenthalt von 1 Nacht im März 2024
Antwort von Frances Archilla, General Manager am 4. März 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.

10/10 – Hervorragend

Cruz

Aufenthalt von 1 Nacht im März 2024
Antwort von Frances Archilla, General Manager am 23. März 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

6/10 – Okay

Christian

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I was expecting more for what the cost regularly is,AC unit not working,loud squeaky showerhead,stained couch,stained linens,big gap under entrance door,high school kids going up and down side stairs,small bathroom size...on the positive side,big room,best feature is the balcony,free breakfast an extra point...in my opinion only worth with a low price.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Frances Archilla, General Manager am 27. Feb. 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our newly renovated hotel for a five-star experience.

4/10 – Schlecht

Christina

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
The hotel was way too loud everything echoed. Thin walls could hear people talking in lobby area from 8 th floor with everything closed!!! Bar inside is a cool touch but that was not probably why everyone was so loud. If you want a quiet place this is not it. Dance theatre next door so lots of kids at this hotel. Small pool don’t bother with it and 100 kids inside. Walking distance to lots of restaurants was a plus. Check in line took 45 min but girl was super nice and pleasant to talk with.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Frances Archilla, General Manager am 26. Feb. 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.

10/10 – Hervorragend

koneecka

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Frances Archilla, General Manager am 26. Feb. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 – Hervorragend

Claudia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good place to stay. Clean and room was very confortable.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Frances Archilla, General Manager am 26. Feb. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 – Hervorragend

Sachiye

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Frances Archilla, General Manager am 23. Feb. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

8/10 – Gut

Bobby

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice place but need better controls for rooms'
Could adjust thermostat in bedroom and it was very cold. Office cold not adjust it either. They sent up a small portable heater.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Frances Archilla, General Manager am 21. Feb. 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our newly renovated hotel for a five-star experience.

2/10 – Ungenügend

Josephine

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Bad experience with embassy
Check in was 30 mins wait Room wasn’t even ready took hr The front office was rude For the price for the room it wasn’t worth it
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Frances Archilla, General Manager am 19. Feb. 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.

2/10 – Ungenügend

Elva

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
I stayed for 4 nights and requested the room to be cleaned for 3 consecutive days and it finally fleas cleaned on the 4th night at 10:30 night time.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Frances Archilla, General Manager am 17. Feb. 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.

10/10 – Hervorragend

Richard

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was clear and concise and the help was amazing.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Frances Archilla, General Manager am 17. Feb. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 – Hervorragend

Constance

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love it here will be back with the kids
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Frances Archilla, General Manager am 17. Feb. 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!