2/10
Can’t review property because it isn’t even the property we actually ended up staying in. NO COMMUNICATION - no check-in details given. Messaged host in app 4 times, no response. Call host number several times, no answer. Texted number, received text referring to person who manages checkin. Asked for a screenshot of booking. Called checkin person, no answer. Finally responded asking for screenshot of booking. Calls “upgrading” to different unit & meet him at a different property. @10:30pm, lose power. Text to check on any info he may have, no response for 45 min saying “there is an outage, but they are working on it” Texted next morning for updates, no response. We learn about email update to residents that there would be a planned outage. Host should have known. Power restored later morning, & we receive a text from the guy “power is restored, please let me know if everything is OK.” 3 hrs after I texted him NO HELP! We texted back asking about more planned outages, that we had no access to the freezer, as it was duck taped and would not open, key fob to gym did not work NO ANSWER! Never heard back even to this day!Messaged 1st person I reached out to about the freezer, and “One moment please, I’ll check with maintenance shortly and get back to you” Still no response to anything & no checkout details. Left the key, key fobs, and garage fob inside & left.
Stacy E.
Aufenthalt von 4 Nächten im November 2024