My girlfriend and I arrived at 5pm to be told the room wasn't ready. When we were given a room it wasn't properly cleaned, so we were put in another for the night. The next day we had our designated room, which was great! Clean, comfortable and with a great view of the city. I'm sure you can see for about 25 miles for the 16th floor we were staying on. There was a really comfortable chillout area on the 5th floor, with a terrace, with complementary non alcoholic drinks or you could pour your own pint and pay for it on a card there and then. 24/7.
The staff were really friendly and always had a smile and hello as we entered or left the building, which was really nice to see!
The manager rang me to sort out the initial disruption on the first day and to apologise and offer some compensation, which was greatly appreciated. Thank you.
We had a great stay and we'll be back again, especially as there is 24 hour beigal shop up Brick lane, 10 minutes walk away.
