Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
448 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
448
282 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
282
143 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
143
72 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
72
60 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
60
8,6/10
Sauberkeit
8,6/10
Personal & Service
7,4/10
Ausstattung
8,0/10
Zustand der Unterkunft
7,8/10
Umweltfreundlichkeit
Bewertungen
8/10 – Gut
Flavia
7. Okt. 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gutes Hotel
Der Hotelaufenthalt war gut jedoch haben wir im anliegenden Restaurant gegessen und waren vom Service entäuscht. Die Kasse ging irgendwie nicht ubd deshalb hat man uns einfach mind 40 min sitzen lassen anstatt etwas noch zu offerieren ider eine andere Lösung zu finden.
Flavia
Aufenthalt von 1 Nacht im September 2019
Antwort von General Manager am 8. Okt. 2019
Flavia, thank you for reviewing your stay at the DoubleTree by Hilton Hotel Laurel. We are happy to know you had a nice time with us and that you were pleased with some aspects of our property. However, we are sorry for your unpleasant dining experience and regret the inconvenience caused with regard to the unsatisfactory service you received. We have made a note of your feedback and will follow up with the appropriate individuals to ensure we are well poised to serve you better. We value your business and hope to see you again soon.
Regards,
General Manager
10/10 – Hervorragend
Ilia
24. Mai 2024
Gut: Zustand der Unterkunft
The cookies were a great bonus. Clean room, terrific shower
Ilia
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 25. Mai 2024
Dear llia,We are delighted to read your review of DoubleTree by Hilton Hotel Laurel. We enjoy providing our guests with everything they need for a perfect stay, including our clean and comfortable rooms. We also appreciate knowing you were able to enjoy a freshly baked cookie that we offer to our guests. It was our pleasure hosting you, and we hope to see you again whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms
8/10 – Gut
Gbohunmi
23. Mai 2024
Gut: Personal & Service und Zustand der Unterkunft
Gbohunmi
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Manager am 25. Mai 2024
Dear Gbohunmi,Thank you for the great rating! It is great to know you enjoyed your time with us. We strive to provide everything needed for the perfect getaway, business stay, or family vacation and we are glad that we met your expectations! All of us here at DoubleTree by Hilton Hotel Laurel look forward to your next visit.Sincerely,Natacha LynDirector of Rooms
8/10 – Gut
Robert
19. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
There was loud noise next door to my room most of the night (Friday 5/17).
Robert
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Manager am 20. Mai 2024
Dear Robert,Thank you for choosing us and for the great rating despite the noise issue from the neighboring room. We sincerely apologize for any impact on your comfort and sleep. We were not aware of these concerns during your stay; in the future, please know our front desk staff is always available to help, including relocation whenever possible. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We are glad that you had a great stay with us overall and we hope you will consider us for a quiet and peaceful stay on your next visit to Laurel.Sincerely,Natacha LynDirector of Rooms
2/10 – Ungenügend
Ismail
19. Mai 2024
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Ismail
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 20. Mai 2024
Dear Ismail, We appreciate you choosing our hotel for your visit to Laurel. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay.Sincerely,Natacha LynDirector of Rooms
4/10 – Schlecht
Karmen
9. Mai 2024
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Carpet in the room was dirty. Lamp and refrigerator were broke. Very lackluster facility.
Karmen
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Manager am 10. Mai 2024
Dear Karmen,Thank you for choosing us for your visit to Laurel. Please accept our apologies for the condition of your room when you arrived. We place great emphasis on maintaining fresh and clean accommodations; therefore, we regret this was not your experience. Everything we do aims to provide our guests with an outstanding stay, and we would welcome another opportunity to show you our dedication. Thank you again, and we wish you all the best with your travels.Sincerely,Natacha LynDirector of Rooms
6/10 – Okay
Victor
6. Mai 2024
Victor
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 26. Mai 2024
Dear Victor,We appreciate you taking the time to share your feedback on your recent stay. While we're glad to hear that your overall experience was pleasant, we strive for perfection in every aspect of our guests' visits. If we fell short of this standard during your stay, we sincerely apologize. Your satisfaction is our utmost priority, and we are committed to exceeding your expectations on your next visit. Thank you for choosing our hotel, and we eagerly anticipate the opportunity to provide you with the exceptional experience we aim to deliver.Sincerely,Natacha LynDirector of Rooms
8/10 – Gut
Portia
Mit dem Partner gereist
5. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The toilet had trouble flushing.
Portia
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 10. Mai 2024
Dear Portia,Thank you for taking the time to comment on your stay. It is excellent to know you were pleased with most aspects of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing these concerns regarding your bathroom to our attention. We look forward to hosting you again the next time you are in the area.Sincerely,Natacha LynDirector of Rooms
10/10 – Hervorragend
Ernest, FORT WORTH
Mit dem Partner gereist
26. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Last minute stay was just what we needed, very quiet and safe location, highly recommend
Ernest
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 26. Apr. 2024
Dear Ernest,We are delighted you chose to stay with us at DoubleTree by Hilton Hotel Laurel for your overnight stay in Laurel. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon.Sincerely,Natacha LynDirector of Rooms
10/10 – Hervorragend
Derrick
22. Apr. 2024
Derrick
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 12. Mai 2024
Dear Derrick, It is wonderful to know you enjoyed everything about your time at our hotel and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your fabulous rating, and we hope you host you again soonSincerely,Natacha LynDirector of Rooms
8/10 – Gut
Sean
Mit dem Partner gereist
16. Apr. 2024
Poor kid at front desk had bad allergies..... but he showed up! That says something.
Sean
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 16. Apr. 2024
Dear Sean, Thank you for choosing to stay with us. We are pleased to receive your generous rating for DoubleTree by Hilton Hotel Laurel. Each delightful experience here is a testament to the dedication of our team, and we have no doubt they will take great care of you again whenever you return to the area. It was a pleasure hosting you here at DoubleTree by Hilton Hotel Laurel, and we look forward to your next visit.Sincerely,Natacha LynDirector of Rooms
10/10 – Hervorragend
Jorge
Mit der Familie gereist
12. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Muy limpia y acogedora
Jorge
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 13. Apr. 2024
Dear Jorge,We want to thank you for choosing to stay with us at DoubleTree by Hilton Hotel Laurel. We are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return to Laurel. Have a wonderful day, and travel safely.Sincerely,Natacha LynDirector of Rooms
8/10 – Gut
Judy
8. Apr. 2024
No complaints.
It was comfortable but no refrigerator or microwave . I am spoiled
Judy
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 12. Apr. 2024
Dear Judy,Thank you for being our valued guest and for posting your remarks online. We are happy to learn that you enjoyed your overall stay with us, but we are sorry you felt your room did not have the amenities that you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area.Sincerely,Natacha LynDirector of Rooms
8/10 – Gut
Daniel
6. Apr. 2024
Daniel
Aufenthalt von 1 Nacht im März 2024
Antwort von Director of Rooms am 7. Apr. 2024
Dear Daniel, We appreciate you taking the time to leave your kind rating for DoubleTree by Hilton Hotel Laurel. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Sincerely,Natacha LynDirector of Rooms
10/10 – Hervorragend
Carolin
Mit der Familie gereist
6. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Look and feel good!
Carolin
Aufenthalt von 1 Nacht im März 2024
Antwort von Director of Rooms am 7. Apr. 2024
Dear Carolin, We are delighted with your fantastic review! It's wonderful to know that you enjoyed so much about your time at DoubleTree by Hilton Hotel Laurel. We look forward to serving you again in the future.Sincerely,Natacha LynDirector of Rooms
8/10 – Gut
Qingxin, Syosset
Mit der Familie gereist
5. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
就是一家正常的快捷酒店,没有更好也没有更坏。
Qingxin
Aufenthalt von 1 Nacht im März 2024
Antwort von Director of Rooms am 7. Apr. 2024
Dear Qingxin, We are happy you had a lovely stay at DoubleTree by Hilton Hotel Laurel! Thank you for sharing your review with us. We look forward to hosting you again soon for an even more wonderful experience.Sincerely,Natacha LynDirector of Rooms
10/10 – Hervorragend
Genny
Mit der Familie gereist
5. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was fine, thanks..
Genny
Aufenthalt von 1 Nacht im März 2024
Antwort von Director of Rooms am 7. Apr. 2024
Dear Genny, We appreciate you taking the time to leave your kind review for DoubleTree by Hilton Hotel Laurel. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon!Sincerely,Natacha LynDirector of Rooms
6/10 – Okay
victor, lewisville
Mit der Familie gereist
4. Apr. 2024
Just an average place with fairly friendly staff
victor
Aufenthalt von 4 Nächten im März 2024
Antwort von Manager am 4. Apr. 2024
Dear Victor,Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you back to Laurel.Sincerely,Natacha LynDirector of Rooms
10/10 – Hervorragend
Austin
31. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Austin
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 4. Apr. 2024
Dear Austin,On behalf of our team at DoubleTree by Hilton Hotel Laurel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms
10/10 – Hervorragend
Oluwakemi
30. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Na
Oluwakemi
Aufenthalt von 2 Nächten im März 2024
Antwort von Manager am 1. Apr. 2024
Dear Oluwakemi,Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at DoubleTree by Hilton Hotel Laurel. We look forward to your return and wish you all the best with your future travels.Sincerely,Natacha LynDirector of Rooms
10/10 – Hervorragend
Rene
27. März 2024
Rene
Aufenthalt von 2 Nächten im März 2024
Antwort von Director of Rooms am 16. Apr. 2024
Dear Rene, On behalf of our team at DoubleTree by Hilton Hotel Laurel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,Natacha LynDirector of Rooms
10/10 – Hervorragend
Jorge Luis
Mit einer Gruppe gereist
25. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
we received excellent service
Jorge Luis
Aufenthalt von 1 Nacht im März 2024
Antwort von NLyn am 26. März 2024
Thank you
10/10 – Hervorragend
Geno, Olney
Mit dem Partner gereist
18. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great checkin
Geno
Aufenthalt von 1 Nacht im März 2024
Antwort von NLyn am 18. März 2024
Great-Many thanks!
10/10 – Hervorragend
Alison, Berea
17. März 2024
Gut: Personal & Service
Alison
Aufenthalt von 1 Nacht im März 2024
Antwort von NLyn am 18. März 2024
Great-Many thanks!
10/10 – Hervorragend
Karen
Mit dem Partner gereist
7. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
N/A
Karen
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 11. März 2024
Dear Karen,We appreciate you taking the time to leave your generous rating regarding your recent visit to the DoubleTree by Hilton Hotel Laurel. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.Sincerely,Natacha LynDirector of Rooms
2/10 – Ungenügend
MICHAEL
3. März 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Worst stay ever. Will not be going back there
MICHAEL
Aufenthalt von 2 Nächten im März 2024
Antwort von Manager am 4. März 2024
Dear Michael,On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Natacha LynDirector of Rooms
10/10 – Hervorragend
Liza
Mit der Familie gereist
25. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel ambiance is very welcoming .Friendly staff & willing to assist in anyway possible.Customer service is great & professional. The place is clean and odor free.
Liza
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 27. Feb. 2024
Dear Liza, Thank you for the wonderful review of DoubleTree by Hilton Hotel Laurel. We appreciate you taking time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us so memorable and that you enjoyed our ambience. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon. Sincerely, Natacha Lyn Director of Rooms
10/10 – Hervorragend
Dorian
23. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff was always pleasant and upbeat!!!
Dorian
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management am 27. Feb. 2024
Dear Dorian, Your kind comments and excellent rating are greatly appreciated by all of us here at DoubleTree by Hilton Hotel Laurel. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon. Sincerely, Natacha Lyn Director of Rooms
10/10 – Hervorragend
henry
22. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The bed was really comfortable. I had a great nights sleep .
henry
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 27. Feb. 2024
Dear Henry, Thank you for your recent visit. We understand that when staying with us, comfort and a good night’s rest are absolutely essential, and we are truly grateful for your kind remarks regarding our comfortable beds. It is wonderful to hear that you had such an enjoyable stay at DoubleTree by Hilton Hotel Laurel and we look forward to your next visit. Sincerely, Natacha Lyn Director of Rooms
10/10 – Hervorragend
Carolina
20. Feb. 2024
Gut: Sauberkeit und Personal & Service
Carolina
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 27. Feb. 2024
Dear Carolina, Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at DoubleTree by Hilton Hotel Laurel. We'd love to host you again someday for yet another unforgettable visit. Sincerely, Natacha Lyn Director of Rooms
10/10 – Hervorragend
YENECk
Mit der Familie gereist
17. Feb. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
YENECk
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 18. Feb. 2024
Dear Yeneck,On behalf of our team at DoubleTree by Hilton Hotel Laurel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms
10/10 – Hervorragend
tavin
Mit einer Gruppe gereist, Mit der Familie gereist
17. Feb. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
tavin
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Manager am 18. Feb. 2024
Dear Tavin,Thank you for the wonderful rating for DoubleTree by Hilton Hotel Laurel. We are very delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Natacha LynDirector of Rooms
10/10 – Hervorragend
Joseph
16. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very good service and it was pretty late
Joseph
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 18. Feb. 2024
Dear Joseph,Thank you for your wonderful review and for taking the time to compliment our team. We are delighted to know you received outstanding service from all of our staff. We thank you for choosing DoubleTree by Hilton Hotel Laurel, and we hope you will make us your home whenever you are in town.Sincerely,Natacha LynDirector of Rooms
2/10 – Ungenügend
MD AL AMIN
14. Feb. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Didn’t like their customer service
MD AL AMIN
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Manager am 18. Feb. 2024
Dear Al Amin,Thank you for your comments about your experience with our associates. This is certainly not typical of our service, and we apologize for not providing the welcoming hospitality you should have received. We hope you will give us another chance to show you that we take great pride in providing wonderful service to all of our guests, every day. We look forward to welcoming you back soon.Sincerely,Natacha LynDirector of Rooms
10/10 – Hervorragend
horace
Geschäftlich gereist
14. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good hotel for a decent price. Location was not the best.
horace
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 18. Feb. 2024
Dear Horace,Thank you for staying with us. It is great to know that you loved most aspects of your stay; however, we are sorry that our location was not ideal for you. Please know in the future our knowledgeable associates are happy to recommend restaurants, shopping, and local area attractions to make your experience here the best that it can be. Thank you again; we look forward to having you back whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms
6/10 – Okay
MW
13. Feb. 2024
MW
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 18. Feb. 2024
Dear MW,Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Laurel. It was our pleasure accommodating you. We hope you will make DoubleTree by Hilton Hotel Laurel your home away from home whenever your travels bring you to our area.Sincerely,Natacha LynDirector of Rooms
8/10 – Gut
Paris
Mit der Familie gereist
11. Feb. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Those cookies from the front desk are always the best. Breakfast wasn’t the best, but it did the job. Very convinent location if you have to travel between DC & Baltimore. Nice, safe & clean.
Paris
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Manager am 12. Feb. 2024
Dear Paris,Thank you for staying at our hotel and for posting your experience. We were pleased to read you enjoyed your overall stay with us. However, we apologize for any issues you experienced at breakfast. We will certainly share your observations with the appropriate individuals, and we hope to have another opportunity to welcome you back soon.Sincerely,Natacha LynDirector of Rooms
8/10 – Gut
Elena
Mit einer Gruppe gereist
5. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Rooms were nice but can you a little extra TLC
Elena
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management am 5. Feb. 2024
Dear Elena, Thank you for your recent visit and for taking the time to share your feedback with us. We are delighted that you enjoyed our rooms, but we are also grateful to know how we can improve. We will share this with the appropriate individuals as we continue to plan for the future. We look forward to your next visit so that we may provide the five-star experience that you deserve. Sincerely, Natacha Lyn Director of Rooms
8/10 – Gut
Joan
4. Feb. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
One night stay with no complaints!
Joan
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 5. Feb. 2024
Dear Joan,Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at DoubleTree by Hilton Hotel Laurel; we hope to see you again soon.Sincerely,Natacha LynDirector of Rooms
10/10 – Hervorragend
yuhang
3. Feb. 2024
Gut: Sauberkeit
yuhang
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 5. Feb. 2024
Dear Yuhang,We are thrilled you had an excellent stay at DoubleTree by Hilton Hotel Laurel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Natacha LynDirector of Rooms
2/10 – Ungenügend
Alonzo
2. Feb. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
You do not care why
Alonzo
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 5. Feb. 2024
Dear Alonzo,Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Natacha LynDirector of Rooms
8/10 – Gut
Susan
Mit dem Partner gereist
30. Jan. 2024
Gut: Sauberkeit und Zustand der Unterkunft
Hotel was convenient. Just off Rt. 95.
Susan
Aufenthalt von 1 Nacht im Januar 2024
Antwort von NLyn am 30. Jan. 2024
Thank you-
10/10 – Hervorragend
Georgette
29. Jan. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Georgette
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Management am 29. Jan. 2024
Dear Georgette, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at DoubleTree by Hilton Hotel Laurel. We look forward to welcoming you back on your next visit! Sincerely, Natacha Lyn Director of Rooms
8/10 – Gut
Teree'
28. Jan. 2024
Gut: Sauberkeit und Zustand der Unterkunft
Teree'
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Hotel Management am 29. Jan. 2024
Dear Teree', Thank you for your recent stay at the DoubleTree by Hilton Hotel Laurel and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Laurel. We enjoyed having you as our guest, and we hope to see you again soon. Sincerely, Natacha Lyn Director of Rooms
4/10 – Schlecht
Jamie
Mit der Familie gereist
23. Jan. 2024
Verbesserungswürdig: Zustand der Unterkunft
Found a cockroach in my room unfortunately.
Jamie
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Manager am 25. Jan. 2024
Dear Jamie,Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience that we are known for providing.Sincerely,Natacha LynDirector of Rooms
10/10 – Hervorragend
Abner
Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist
23. Jan. 2024
Gut: Sauberkeit und Personal & Service
Abner
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Manager am 25. Jan. 2024
Dear Abner,We are pleased to receive your generous rating for DoubleTree by Hilton Hotel Laurel. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Natacha LynDirector of Rooms
10/10 – Hervorragend
Debra
Mit einer Gruppe gereist
20. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Debra
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 22. Jan. 2024
Dear Debra,We are delighted you chose to stay with us at DoubleTree by Hilton Hotel Laurel. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon.Sincerely,Natacha LynDirector of Rooms
10/10 – Hervorragend
Cassie
Mit der Familie gereist
16. Jan. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Cassie
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Manager am 18. Jan. 2024
Dear Cassie,Thank you for sharing about your stay at DoubleTree by Hilton Hotel Laurel. We appreciate your generous remarks and are glad you enjoyed our hotel. We understand the importance of the details that make up an enriching stay, and we are pleased to know your experience was flawless. We hope to see you again soon.Sincerely,Natacha LynDirector of Rooms
8/10 – Gut
Sherrie
4. Jan. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It was fine. Price was good; room very clean. The cost of breakfast was outrageous so I went elsewhere as I continued my travels.
Consider putting in a breakfast buffet.
Sherrie
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Director of Rooms am 9. Jan. 2024
Dear Sherrie,We are glad to learn that overall, you had an enjoyable stay. We strive to provide a variety of breakfast options at a competitive price. Therefore, we are disappointed that we did not meet all of your expectations, and we will take your feedback into consideration. We appreciate you mentioning how much you enjoyed our fresh, comfortable accommodations and excellent value. Thank you for choosing us and taking the time to leave your comments. We hope you will stay with us again the next time you visit our city.Sincerely,Natacha Lyn,Director of Rooms
10/10 – Hervorragend
Darryl
Mit der Familie gereist
1. Jan. 2024
Gut: Zustand der Unterkunft
Darryl
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Manager am 4. Jan. 2024
Darryl,Thank you for staying at DoubleTree by Hilton Hotel Laurel and for your excellent rating! We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Sincerely,Natacha LynDirector of Rooms