5 Außenpools, Liegestühle
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Bewertungen von Elba Lanzarote Royal Village Resort

4 out of 5
Elba Lanzarote Royal Village Resort
Avenida Faro Pechiguera, 1, Yaiza, Lanzarote

Bewertungen

8,6

Hervorragend

42 von insgesamt 104 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
47 von insgesamt 104 Gästebewertungen haben eine Bewertung von 8 - Gut" "
11 von insgesamt 104 Gästebewertungen haben eine Bewertung von 6 - Okay" "
3 von insgesamt 104 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
1 von insgesamt 104 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,8/10

Personal & Service

8,8/10

Ausstattung

8,8/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Juli 2020

10/10 – Hervorragend

Lefki, Bietigheim-Bissingen

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Das Personal war sehr freundlich und zuvorkommend. Die Unterkunft sehr gepflegt und sauber. Großer Lob an Miriam für die angenehme Zeit in Elba Lanzarote! Sehr empfehlenswert, gerne wieder!
Aufenthalt von 7 Nächten im Februar 2020
Antwort von Lanzarote.Direccion am 16. März 2020
Sehr geehrte Lefki, Vielen Dank für Ihre Bewertung und Ihre Kommentare. Es freut uns sehr zu lesen , dass Sie einen schöne Zeit bei uns hatten und sich wohlgefühlt haben. Wir haben mit sehr großer Aufmerksamkeit Ihren gesamten Kommentar durchgelesen und bedanken uns sehr herzlichst für Ihre Zeit welche Sie uns gewidmet haben. Es freut uns sehr dass SIe sich vom ersten Tag an bei uns wohlgefühlt haben und wir Sie ein bisschen verwöhnen konnten. Bis zum nächsten Mal. Mit freundlichen Grüssen aus Lanzarote . Thomas Lause General Manager Elba Lanzarote Royal Village Resort **** & Elba Premium Suites****

10/10 – Hervorragend

Tobias, Playa Blanca (Yaiza)

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr beeindruckenede Anlage in Lanzarote mit einer riesigen Poollandschaft (Salz- und Süßwasser) und zudem eine unfassbar große Auswahl an Essen. Freundliches Personal Kinderfreundlich etc.
Aufenthalt von 7 Nächten im September 2019
Antwort von Lanzarote.Dirección am 19. Sept. 2019
Sehr geehrter Herr Tobias, Vielen Dank für Ihre Bewertung und Ihre Kommentare. Es freut uns sehr zu lesen , dass Sie einen schöne Zeit bei uns hatten und sich mit Ihrer Familie wohlgefühlt haben. Wir haben mit sehr grosser Aufmerksamkeit Ihren gesamten Kommentar durchgelesen und bedanken uns sehr herzlichst für Ihre Zeit welche Sie uns gewidmet haben. Es freut uns sehr dass SIe sich vom ersten Tag an bei uns wohlgefühlt haben und wir Sie ein bisschen verwöhnen konnten. Vielen Dank für Ihre Weiterempfehlung. Mit freundlichen Grüssen aus Lanzarote . Wir würden uns freuen Sie wiederzusehen. Thomas Lause General Manager Elba Lanzarote Royal Village Resort **** & Elba Premium Suites****

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Schöne Anlage mit Bungalows und vielen Pflanzen. Im Adult only Bereich sehr ruhig mit eigenem Süsswasserpool und Bar. Buffet mit Frühstück und Abendessen abwechslungsreich.
Aufenthalt von 7 Nächten im Oktober 2018
Antwort von LanzaroteDireccion am 25. Okt. 2018
Lieber Anonymous es freut uns sehr zu lesen , dass Sie sich rundum wohlgefühlt haben im Elba Lanzarote Royal Village Resort & Elba Premium Suites . Vielen Dank für Ihr Meinung und Ihrer Zeit , welche Sie uns gewidmet haben. Bis zum nächsten Mal auf Lanzarote Thomas Lause General Manager ELBA Lanzarote Royal Village Resort & ELBA Premium Suites

4/10 – Schlecht

Yasemin, Hamburg

Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
Zu laut und die Zimmerreinigung mangelhaft
Viele Zimmer in dem Hotel liegen direkt an einer sehr lauten Straße. Deswegen konnten wir nachts kein Fenster aufmachen, was bei fast 20 Grad sehr unangenehm war. Die Zimmer, die nicht direkt an der lauten Straßen liegen, sind die Premium Suites, die hinter einem verschlossenen Tor nur für Premium-Suite-Leute zugänglich waren. Das Zimmer wurde jeden Tag aufgeräumt. Wir hatten aber den Eindruck, dass der Boden während unseres ganzen Aufenthalts nie staubgesaugt oder gewischt wurde.
Antwort von LanzaroteDireccion am 9. Apr. 2018
Sehr geehrte Yasemin, Vielen Dank , dass Sie sich die Zeit genommen haben uns zu bewerten. Es freut uns sehr zu lesen, dass Si in vollen Zügen unser Hotel mit seinem Service genossen haben und mit allen zufrieden waren. Bis zum nächsten Mal auf Lanzarote. Mit sonnigen Grüssen Thomas Lause General Manager ELBA Lanzarote Royal Village Resort & ELBA Premium Suites

10/10 – Hervorragend

Odd

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Var her med vårt barnebarn, fantastisk sted for barnefamilier. Vi koste oss😀
Aufenthalt von 5 Nächten im Oktober 2023

10/10 – Hervorragend

Diana

Aufenthalt von 2 Nächten im April 2023

8/10 – Gut

Helle

Aufenthalt von 1 Nacht im Februar 2023

8/10 – Gut

Naveen

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
Overall place was scenic and beautiful, Staff were excellen, but not happy about the food quality, room toiletries and basic things like providing water for the room.
Aufenthalt von 3 Nächten im Oktober 2022

8/10 – Gut

Frédéric

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nous avons séjourné 8 nuits avec un enfant de 12 ans. Les équipements correspondent au descriptif, il est préférable de prévoir un véhicule car même si l’hôtel propose des navettes pour les plages c’est indispensable pour visiter ou aller dîner en ville. Les piscines sont grandes, mais en fin d’après-midi, par manque d’éducation et de civisme les plages sont sales car peu de gens nettoient autour de leur transat ( verres, pots de yaourt…) La nourriture proposée au restaurant est très basique, pas régulièrement réapprovisionnée. Le choix des plats est restreint, cela permet d’aller essayer les restaurants en ville… Les chambres sont confortables, spacieuses et silencieuses. Toutefois il n’est pas possible de dormir avec la Clim car la bouche donne directement sur lit et n’est pas réglable. Dans son ensemble l’hôtel propose un rapport qualité prix correct.
Aufenthalt von 8 Nächten im Juli 2022

10/10 – Hervorragend

Eric

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Parfait
Aufenthalt von 7 Nächten im April 2022

10/10 – Hervorragend

Léo

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
La zone avec les suites premium offre beaucoup d’avantages très appréciables !
Aufenthalt von 7 Nächten im April 2022

8/10 – Gut

Euan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Generally a pretty good experience overall. Cleanliness in the eating area not always great and food range a bit repetitive after 7 days. Eating out for some of the time was necessary
Aufenthalt von 7 Nächten im März 2022

8/10 – Gut

Fabien

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im Januar 2022

10/10 – Hervorragend

Rebecca

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely hotel.
Lovely hotel. The rooms are large and very modern. Always kept very clean and tidy. Pools are cold that is only downfall, the chlorine pool could definitely do with being heated seen as salt one can’t. Good choice of food, though a lot of breakfast items such as sausages were cold most days. Staff always very pleasant, though restaurant manager Juan very rude and found this last time too. Animation team are fabulous, such a good laugh. Would definitely stay again.
Aufenthalt von 7 Nächten im November 2021
Antwort von Director de Hotel am 27. Nov. 2021
Dear Rebecca, First of all thank you for finding time to share your review about the ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites**** We all do our best on daily basis to fulfill the wishes of the guests and especially during these difficult times with covid, so it´s nice to see that our guest appriciate the efforts. I It was our pleasure to have you as guests in the hotel. Please let us know when you will be back, so we can make your holidays special again . Best wishes from the whole Elba team Lanzarote and stay healthy Thomas Lause General Manager Elba Lanzarote Royal Village Resort**** & Elba Premium Suites****

8/10 – Gut

Roger

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Overall good
One the whole a very good weeks stay at the Elba. Room very comfortable and clean. Had a coffee machine but they were very reluctant to give you the coffee for it. Bottled water provided in the room which is nice. Pool areas very clean and nice pools. Need to enforce the no reserving of sun beds. To many covered in towels all day without getting used.(just remove them like we did) Bar areas good and a good selection of international spirits on the all inclusive if you ask for them. Restaurants. Main buffet one, not bad. A good selection for breakfast, lunch and dinner but wouldn’t like to have to eat there everyday if hear for more than a few days. The Italian which you have to book into. We’ll this on our visit was the worst experience of the week. We could only get the last sitting, 9.00pm. We opted for the cold buffet to start, we went up and 80% of items were gone, not refilled. We asked for them. After about 45 mins and asking again the chefs came out with some bread and threw it into the serving area. His attitude was so bad, just because he had to make more items. He didn’t make what we were waiting for. After 1 hour wait we eventually had to have what we could. Everything after that was just a rush. They just wanted to get finished and us out. Struggling to get service for more drinks etc. Asked for a coffee at the end of the meal and were told go get your own in the bar as we have to close. Massive let down to what had been a good visit.
Aufenthalt von 7 Nächten im August 2021
Antwort von Director de Hotel am 20. Sept. 2021
Dear Mr Roger, first of all thank you for finding time to share your review about the ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****. We all do our best on daily basis to fulfill the wishes of the guests and it was our pleasure to have you as guests in the hotel. Please let us know, when you will be back, so we can make your holidays special again. Best wishes from the whole Elba team Lanzarote and stay healthy Thomas Lause General Manager Elba Lanzarote Royal Village Resort**** & Elba Premium Suites****

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
This hotel is in good condition and great facilities for those with young families who like organised entertainment on site and buffet style food. Not for me I'm afraid but nice spacious room and relatively quiet on the outer edges of the complex. Very busy pool area.
Aufenthalt von 6 Nächten im August 2021
Antwort von Director de Hotel am 20. Sept. 2021
Dear Anonymous, first of all thank you for finding time to share your review about the ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****. We all do our best on daily basis to fulfill the wishes of the guests and it was our pleasure to have you as guests in the hotel. Please let us know, when you will be back, so we can make your holidays special again. Best wishes from the whole Elba team Lanzarote and stay healthy Thomas Lause General Manager Elba Lanzarote Royal Village Resort**** & Elba Premium Suites****

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
L’accueil par Nadjirou. Une personne exceptionnelle, adorable et très à l’écoute des clients. Merci beaucoup
Aufenthalt von 7 Nächten im Juli 2021
Antwort von Director de Hotel am 20. Sept. 2021
Dear Anonymous, first of all thank you for finding time to share your review about the ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****. We all do our best on daily basis to fulfill the wishes of the guests and it was our pleasure to have you as guests in the hotel. Thank you for the comments of Nadjirou. Please let us know, when you will be back, so we can make your holidays special again. Best wishes from the whole Elba team Lanzarote and stay healthy Thomas Lause General Manager Elba Lanzarote Royal Village Resort**** & Elba Premium Suites****

6/10 – Okay

FRANCISCO JAVIER

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Tuve una mala experiencia. Casi media hora para recepcionar y luego tubo que ir caminando 100 metros hasta el bungalow. Nada de esto estaba en la información del la web
Aufenthalt von 1 Nacht im Mai 2021
Antwort von Director General am 26. Mai 2021
Estimado Señor Francisco Javier, Gracias por compartir con nosotros su opinión sobre su reciente estancia en el ELBA Lanzarote Royal Village Resort & Elba Premium Suites****. Ofrecerle un servicio y atención impecable es nuestra máxima y todo el personal del Hotel trabajamos duro cada día para ofrecerles una gran experiencia en Lanzarote. Hemos anotado sus criticas constructivas Reciba un cordial saludo Thomas Lause General Manager ELBA Lanzarote Royal Village Resort & ELBA Premium Suites****

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im Mai 2021
Antwort von Director General am 26. Mai 2021
Estimado Anonymous, Gracias por compartir con nosotros su opinión sobre su reciente estancia en el ELBA Lanzarote Royal Village Resort & Elba Premium Suites****. Ofrecerle un servicio y atención impecable es nuestra máxima y todo el personal del Hotel trabajamos duro cada día para ofrecerles una gran experiencia en Lanzarote. Estamos muy contentos que ustedes han disfrutado su estancia en nuestro hotel. Esperamos volver a contar con su presencia en el ELBA Lanzarote Royal Village Resort & ELBA Premium Suites****. Reciba un cordial saludo Thomas Lause General Manager ELBA Lanzarote Royal Village Resort & ELBA Premium Suites****

6/10 – Okay

Sonia

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Mai 2021
Antwort von Director General am 11. Mai 2021
Dear Mrs Sonia, first of all thank you for finding time to share your review about the ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****. We truly appreciate your kind and warm words regarding the service provided by the hotel. We all do our best on daily basis to fulfill the wishes of the guests and it was our pleasure to have you as guests in the hotel. Best wishes from the whole Elba team Lanzarote and stay healthy . Thomas Lause General Manager Elba Lanzarote Royal Village Resort**** & Elba Premium Suites****

10/10 – Hervorragend

Geneviève

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im März 2021
Antwort von Director General am 11. Mai 2021
Dear Mr.s Geneviève, first of all thank you for finding time to share your review about the ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****. We truly appreciate your kind and warm words regarding the service provided by the hotel and it is nice to read that you have felt welcomed in the hotel and that we made your holidays enjoyable for you. We all do our best on daily basis to fulfill the wishes of the guests and it was our pleasure to have you as guests in the hotel. Please let us know, when you will be back, so we can make your holidays special again. Best wishes from the whole Elba team Lanzarote and stay healthy Thomas Lause General Manager Elba Lanzarote Royal Village Resort**** & Elba Premium Suites****

2/10 – Ungenügend

Mohsen

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Uncomfortable and unwelcoming experience
My experience at this hotel was terrible. The staff were extremely rude and unwelcoming and they didn't provide any of the services they mentioned. Even for simple items such as toothbrush or pillow I had to request them multiple times. The condition of the dining area was horrible, the dishes and cutleries they used were unclean and they were even lip marks on the glasses which was disgusting specially during these pandemic times basic hygienes are very important. I booked a room for 3 adults and in the room there were only 2 proper beds and one pop up bed and it was very uncomfortable staying in that room. Overall the experience was very terrible and I would not suggest staying at this hotel at all.
Aufenthalt von 3 Nächten im Dezember 2020

10/10 – Hervorragend

Stuart

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im Oktober 2020

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 7 Nächten im Februar 2018

8/10 – Gut

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
More staff needed at this hotel. Can take a very long time to get served at the bar and in the buffet restaurant. Plates not cleared from tables when you have finished. Lots of tiny cockroaches in the bar and entertainment area of an evening. I know there are cockroaches in the canary islands but there was an exceptional amount here but only in certain parts of the hotel. Positives....lovely food in the restaurants, nice drinks, lovely pool area. Rooms were nice, clean and modern with very comfy beds.
Aufenthalt von 7 Nächten im Oktober 2019
Antwort von Lanzarote.Direccion am 6. Nov. 2019
Dear Anonymous, first of all thank you for finding time to share your review about the ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****. We truly appreciate your kind and warm words regarding the service provided by the hotel and it is nice to read that you have felt welcomed in the hotel and that we made your holidays enjoyable for you. Best wishes from the whole Elba team Lanzarote, Thomas Lause General Manager Elba Lanzarote Royal Village Resort**** & Elba Premium Suites****

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fantastic holiday
Me and my daughter had a great family holiday. Lots of thing to keep her entertained, including the fantastic entertainment staff. Would defiantly return
Aufenthalt von 6 Nächten im Oktober 2019
Antwort von Lanzarote.direccion am 28. Okt. 2019
Dear Mrs. Anonymous, first of all thank you for finding time to share your review about the ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****. We truly appreciate your kind and warm words regarding the service provided by the hotel and it is nice to read that you have felt welcomed in the hotel and that we made your holidays enjoyable for you. Best wishes from the whole Elba team Lanzarote, Thomas Lause General Manager Elba Lanzarote Royal Village Resort**** & Elba Premium Suites****

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit
Muy bien restaurado, ya que posteriormente pertenecia a otra franquicia. Personal muy profesional. Extensa variedad en comidad y buenas actividades de familia. Punto a mejorar; - el estado del control de peste. En nuestro primer día hallamos muchas cucarachas en el area del Bar (la barra y en los sofás) y en el segundo día en el Spa (las duchas interiores). - Toldos para la zona del parking.
Aufenthalt von 5 Nächten im Oktober 2019
Antwort von Lanzarote.Direccion am 16. Okt. 2019
Estimado Anonymous, gracias por encontrar tiempo para compartir su opinión sobre ELBA Lanzarote Royal Village Resort **** y ELBA Premium Suites ****. Ofrecerle un servicio y atención impecable es nuestra máxima y todo el personal del Hotel trabajamos duro cada día para ofrecerles una gran experiencia en Lanzarote. Estamos muy contentos que ustedes han disfrutado su estancia en nuestro hotel y que hemos cumplido con sus expectativas en todo el Hotel. Saludos muy cordiales Thomas Lause General Manager Elba Lanzarote Royal Village Resort **** y Elba Premium Suites ****

10/10 – Hervorragend

Robert, London

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Diego older guy on the recepion very professional. Very nice and extremely polite cleaner. Food was amazing and with very good variety. We didny like mosquitoes and flies. We have never seen that many mosquitoes. Overall very good property
Aufenthalt von 7 Nächten im September 2019
Antwort von lanzarote.dirección am 4. Okt. 2019
Dear Mr Robert, first of all thank you for finding time to share your review about the ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****. We truly appreciate your kind and warm words regarding the service provided by the hotel and it is nice to read that you have felt welcomed in the hotel and that we made your holidays enjoyable for you. Best wishes from the whole Elba team Lanzarote, Thomas Lause General Manager Elba Lanzarote Royal Village Resort**** & Elba Premium Suites****

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Me gustó la amplitud de la estancia y su situación en el resort. No nos gustó para nada la falta de limpieza, enchufes e interruptores sin limpiar, aire acondicionado sin mantener, sucio, tuve q limpiar yo mismo la capa de polvo de 2 mm q tenía el filtro. El primer dia nos encontramos una cucaracha enorme en el sofá donde dormia la niña, tuvimos q sacar el sofá afuera y en estas nos encontramos detrás de este una sombrilla de carrito de bebé...
Aufenthalt von 7 Nächten im August 2019
Antwort von LanzaroteDireccion am 12. Sept. 2019
Estimado Anonymous, gracias por encontrar tiempo para compartir su opinión sobre ELBA Lanzarote Royal Village Resort **** y ELBA Premium Suites ****. Ofrecerle un servicio y atención impecable es nuestra máxima y todo el personal del Hotel trabajamos duro cada día para ofrecerles una gran experiencia en Lanzarote. Estamos muy contentos que ustedes nos han informado de la incidencia en su habitación y nos gustaría disculparnos por esto y lo siento mucho que no hemos cumplido con sus expectativas en el Hotel con el servicio de limpieza.Vamos a revisarlo con la responsable del Departamento de pisos. Saludos muy cordiales Thomas Lause General Manager Elba Lanzarote Royal Village Resort **** y Elba Premium Suites ****

10/10 – Hervorragend

Anais

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im Juli 2019
Antwort von LanzaroteDireccion am 4. Aug. 2019
Merci Anais, Avec mes meilleurs salutations Thomas Lause Directeur général ELBA Lanzarote Royal Village Resort & Elba Premium Suites

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 8 Nächten im Juni 2019
Antwort von LanzaroteDireccion am 5. Juli 2019
Dear Anonymous, We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. We all hope to see you again for a second time in the ELBA Lanzarote Royal Village Resort****. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Tranquilidad, buen buffet (Only Adults), personal amable en general.
Aufenthalt von 6 Nächten im Mai 2019
Antwort von LanzaroteDireccion am 31. Mai 2019
Estimado Anonymous Gracias de compartir su opinión con nosotros sobre el Elba Lanzarote Royal Village Resort . Hasta la próxima en Playa Blanca Saludos muy cordiales Thomas Lause General Manager Elba Lanzarote Royal Village resort & Elba Premium Suites

10/10 – Hervorragend

Alison

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
This is the second year running that we have had a girlie 4 day break at this hotel. The rooms are spotless and the quality of service is brilliant. Staff are so helpful and nothing is too much trouble. Food is great too. Hotel has a lot to offer. It is about a 20 minute walk down to the beach but it is a nice walk. My friends and I had a lovely surprise when we returned this year as we were immediately upgraded to the premium suites which was fab as it was our 50th birthdays. I would certainly recommend this hotel to anyone as it caters for everybody of all ages. We will certainly be returning.
Aufenthalt von 4 Nächten im April 2019
Antwort von LanzaroteDireccion am 6. Mai 2019
Dear Mrs Alison, We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. We all hope to see you again for a second time in the ELBA Lanzarote Royal Village Resort****. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

10/10 – Hervorragend

Amanda

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Just like the brochure describes
This is the second time we’ve stayed at Elba Lanzarote, both times as enjoyable as the other. We were delighted on arrival to find out that we had been upgrade to the premium suites so enjoyed the same fantastic standard of accommodation as the main complex but with a few little extra luxuries as well as access to an adults only area with a fab pool and bar and in the morning and evening an exclusive adults only restaurant with an amazing chill out bar area. The hotel complex is clean, spacious, modern and has great facilities. The staff are amongst the friendliest and helpful people you could meet and nothing is too much trouble for them. It’s a little bit of a walk to the beach and marina but once you get there there’s plenty to do and the views are lovely. Couldn’t fault a single thing about this trip, my friends and I loved our 4 night break and plan to make next year our 3rd visit to this lovely hotel.
Aufenthalt von 4 Nächten im April 2019
Antwort von LanzaroteDireccion am 6. Mai 2019
Dear Mrs Amanda, We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. We all hope to see you again for a second time in the ELBA Lanzarote Royal Village Resort****. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

8/10 – Gut

Sam

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Everything that’s needed to be a top hotel!
Hotel was perfect for the kids. The animations team were excellent and made the holiday fab for the little ones. The food was okay as far as all inclusive goes. The downfalls were the restaurants were understaffed. Waiting for a drink for up-to 15 mins at the pool bar and waiting for a table in the restaurant is something I’ve never experienced in an all inclusive resort. This unfortunately made stretched some members of staff who ultimately became stressed and made the trip uncomfortable at times, also letting it down for the other staff who were brilliant all of the time. Final verdict is I would return because the pros outweighed the cons but little things that could be easily rectified need to be sorted. I spoke to several other families who all commented on the same the same things so it seemed to be obvious problems, one gent brought it to the pr reps attention who insured him they were not understaffed. Unless they listen to the customers then I can see this almost new hotel taking a dip in form and reviews.
Aufenthalt von 7 Nächten im April 2019
Antwort von LanzaroteDireccion am 2. Mai 2019
Dear Mr. Sam We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. We all hope to see you again for a second time in the ELBA Lanzarote Royal Village Resort****. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

6/10 – Okay

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The rooms were tiny and not as expected the picture made them look a lot bigger. Also paying extra for comfort was not worth it as we did not get anything extra for 3 days and it was only slipper robes abs 4 nespresso capsules
Aufenthalt von 7 Nächten im April 2019
Antwort von LanzaroteDireccion am 24. Apr. 2019
Dear Anonymous We are very thankful for your time writing to us and evaluating our services in the hotel. Best regards Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Buena atención, buenas instalaciones, ideal para familias con niños.
Aufenthalt von 3 Nächten im März 2019
Antwort von LanzaroteDireccion am 30. Apr. 2019
Estimado Anonymous, Gracias por compartir con nosotros su opinión sobre su reciente estancia en el ELBA Lanzarote Royal Village Resort & Elba Premium Suites****. Ofrecerle un servicio y atención impecable es nuestra máxima y todo el personal del Hotel trabajamos duro cada día para ofrecerles una gran experiencia en Lanzarote. Estamos muy contentos que ustedes han disfrutado su estancia en nuestro hotel y que hemos cumplido con sus expectativas en todo el Hotel. Esperamos volver a contar con su presencia en el ELBA Lanzarote Royal Village Resort & ELBA Premium Suites****. Hasta la próxima. Reciba un cordial saludo y esperamos que ustedes vuelven rápido. Thomas Lause General Manager ELBA Lanzarote Royal Village Resort & ELBA Premium Suites****

10/10 – Hervorragend

Verifizierter Reisender

Gut: Personal & Service
Aufenthalt von 6 Nächten im März 2019
Antwort von LanzaroteDireccion am 2. Apr. 2019
Dear Mr. Anonymous, We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. We all hope to see you again for a second time in the ELBA Lanzarote Royal Village Resort****. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Pasar de un hotel de 5*a uno de 4* es lo que más nos ha disgutado, el hotel estaba bien, pero no para 4*, conozco hoteles mejores
Aufenthalt von 2 Nächten im März 2019
Antwort von LanzaroteDireccion am 25. März 2019
Estimado Anonymous, Gracias por compartir con nosotros su opinión sobre su reciente estancia en el ELBA Lanzarote Royal Village Resort**** & Elba Premium Suites****. Ofrecerle un servicio y atención impecable es nuestra máxima y todo el personal del Hotel trabajamos duro cada día para ofrecerles una gran experiencia en Lanzarote. Para su información nunca fuimos un Hotel de 5 estrellas bajando a un 4 estrellas. Esperamos volver a contar con su presencia en el ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****. Hasta la próxima. Reciba un cordial saludo. Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
We have now stayed at the Elba Lanzarote twice ,it is excellent ,lovely surroundings ,plenty of space ,never seems overcrowded,love the little villas,the food is fantastic,and the staff are brilliant ,especially Gemma and Tao ...Thank you again
Aufenthalt von 7 Nächten im Februar 2019
Antwort von LanzaroteDireccion am 5. März 2019
Dear Mr. Anonymous, We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. We all hope to see you again for a 3rd time in the ELBA Lanzarote Royal Village Resort****. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 7 Nächten im Januar 2019
Antwort von LanzaroteDireccion am 1. Apr. 2019
Dear Mr.Anonymous, We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. We all hope to see you again for a second time in the ELBA Lanzarote Royal Village Resort****. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

10/10 – Hervorragend

Eilz, Ayrshire

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel, upgrade to premium suites which cafe as a surprise. Staff were excellent and so helpful. No faults for this hotel.
Aufenthalt von 4 Nächten im Januar 2019
Antwort von LanzaroteDireccion am 28. Jan. 2019
Dear Mr Eilz, We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. We all hope to see you again for a second time in the ELBA Lanzarote Royal Village Resort****. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

4/10 – Schlecht

MrsG, UK

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
On arrival we were advised of an upgrade to room 273. The upgrade was in fact a downgrade. Asides from it being a larger room, the decor was dated and located at the back of the resort where none of the rooms had been refurbished. It had no resemblance to the pictures on the website. We asked reception if any other rooms were available and were told they were fully booked. We found availability online, so knew there was no truth in this. Our room had a damp problem, our sheets were constantly wet, the floor was moist and water droplets ran down the wall. We also had alot of dust and had to strip our own bed in order for the sheets to be changed. Our cleaner slammed doors in protest about this. The bathroom floor had the same filth in the corners for 4 days and I even witnessed one cleaner mopping the floor with one of the bathroom towels and his foot! On the 4th day brown sludge poured from our taps! We spoke to the hotel management team and showed them pictures. They changed our room back to the type we originally booked (room 152) and it was delightful in comparison. We were invited to the adults only NYE gala by way of apology. The all inclusive option is limited, because we stayed 6 nights over the festive period and not 7 we were unable to use the al la carte restaurant. The buffet restaurant was ok, but very repetitive and not of great quality. One evening we ordered cocktails and the bar man coughed right into them. We will not be returning. So disappointing!
Aufenthalt von 6 Nächten im Dezember 2018
Antwort von LanzaroteDireccion am 10. Jan. 2019
Dear MrsG, We are very thankful for your time writing to us and evaluating our services in the hotel. We are very sorry to read that you have not been satisfied and that we did not fulfill your expectations during your stay in our hotel. We are very grateful for your comments which will help us to improve our service. Once again thank you very much for your feedback Best regards Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

8/10 – Gut

Dominique, Nantes

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
très bel hotel ,a 15 mn de la plage et des commerces ..tout le personnel accueillant fait des effort pour parler Français ,chambre spacieuse propre avec belle terrasse, jardin bien entretenu ,repas très correcte du choix ,équipe d'animation très sympa ,avons passés de bon moments un petit clin d'oeil pour Anaïs et son équipe….nous avons passé un très bon séjour et reviendrons avec plaisir
Aufenthalt von 7 Nächten im November 2018
Antwort von LanzaroteDireccion am 12. Dez. 2018
Chèr, Dominique, Nous vous remercions d'avoir trouvé le temps de partager votre avis sur ELBA Lanzarote Royal Village Resort et ELBA Premium Suites. Nous apprécions vraiment vos mots gentils et chaleureux concernant le service fourni par l'hôtel et nous avons été heureux d'apprendre que vous aviez un emplacement unique. Il est agréable de lire que vous avez passé des vacances reposantes et que vous nous avez choisi. Merci pour les compliment du personnelles et surtout sur tous les Animateurs. Des commentaires comme le vôtre nous inspirent à travailler avec encore plus d'enthousiasme et de passion! Nous espérons avoir le plaisir de vous accueillir de nouveau pour que vous puissiez passer des jolies vacances. Avec nos meilleures salutations et a la prochaine. Thomas Lause Directeur général Elba Lanzarote Royal Village Resort & Elba Premium Suites

10/10 – Hervorragend

B

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fantastic hotel...really baby friendly! Staff and service was very good. No issues throughout our trip. Great location, close to beach and city centre.
Aufenthalt von 7 Nächten im November 2018
Antwort von LanzaroteDireccion am 30. Nov. 2018
Dear Mr. B, thank you for finding time to share your review about the ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****. We truly appreciate your kind and warm words regarding the service provided by the hotel and we were happy to learn that you enjoyed the hotel and had a wonderful stay in Lanzarote . It is nice to read that you have felt welcomed in the hotel and that we made your holidays enjoyable for you. We all do our best on daily way to fulfill the wishes of the guests and it was a pleasure to have you as guests in our hotel. Comments like yours inspire us to work with even better enthusiasm and passion to improve our service. Thank you as well for your recommendations. We hope to have the pleasure of welcoming you back again for the 2nd time so you can have a wonderful , excellent holiday again. Best regards and see you soon again . All the best Thomas Lause General Manager Elba Lanzarote Royal Village Resort**** & Elba Premium Suites****

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Brief stay at the Elba.
Had a brief stay at the Elba in October 2018. Arrived very late and had a fair wait to check in due to limited number of reception staff. However, room upgrade was welcomed and cold buffet was made available for the late arrivals. Room was well equipped and very quiet. Breakfast taken on the balcony in the sun was very pleasant with a good choice of hot and cold offerings. By contrast, the evening meal was just average and it was preferably to eat at the many restaurant choices in the town, particularly the Rubicon Marina. Hotel facilities were very good, although adults only pool was very small and overcrowded even in the early part of the day. Needs to be a bigger space. Overall, a nice stay but would opt for a B and B option or room only for a future stay, assuming that would be available.
Aufenthalt von 3 Nächten im Oktober 2018
Antwort von LanzaroteDireccion am 19. Nov. 2018
Dear Mr. Anonymous We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. We have marked down as well your critical part. We all hope to see you again for a second time in the ELBA Lanzarote Royal Village Resort****. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

10/10 – Hervorragend

Chris, Dunfermline

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
lovely hotel with good spacious rooms and first class facilities
Aufenthalt von 9 Nächten im Oktober 2018
Antwort von LanzaroteDireccion am 12. Nov. 2018
Dear Mr Chris, We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. We all hope to see you again for a second time in the ELBA Lanzarote Royal Village Resort****. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
All in All a pleasent 7 days stay at the resort. Staff is very nice and the hotel and facilities are also very good. Can only recomend others to book.
Aufenthalt von 7 Nächten im September 2018
Antwort von LanzaroteDireccion am 10. Okt. 2018
Dear Mrs/Mr. Anonymous, We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. We all hope to see you again for a second time in the ELBA Lanzarote Royal Village Resort****. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

6/10 – Okay

maria, madrid

Gut: Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Querer y no poder
Las instalaciones están muy bien. Tanto la comida, limpieza de zonas comunes y personal decepcionante. Respecto a la comida, un hotel de 4 estrellas debería tener más calidad, incluso menos variedad pero subiendo la calidad ( ni una noche cenamos en condiciones: pasta mala, sushi horrible, hasta la fruta, lo único que se salva la ensalada). En segundo lugar la limpieza: se pueden ver bichos por varias zonas. Por último, la mayoría del personal no son profesionales del sector, y si a eso la sumas la falta de personal, sobre todo en el restaurante.... Si que me gustaría dejar claro la comodidad de la habitación, las camas son muy confortables.
Aufenthalt von 6 Nächten im September 2018
Antwort von LanzaroteDireccion am 20. Sept. 2018
Estimada Maria, Gracias por compartir con nosotros su opinión sobre su reciente estancia en el ELBA Lanzarote Royal Village Resort & Elba Premium Suites****. Ofrecerle un servicio y atención impecable es nuestra máxima y todo el personal del Hotel trabajamos duro cada día para ofrecerles una gran experiencia en Lanzarote. Estamos muy triste que no hemos cumplido con sus expectativas en nuestro hotel y le pedimos disculpas. Estamos 24 horas aqui para mejorar su ELBA experiencia. Reciba un cordial saludo . Thomas Lause General Manager ELBA Lanzarote Royal Village Resort & ELBA Premium Suites****