Dear Mr. Håkon Rydland, Thank you for your comment and evaluation about our facility, Your evaluations and comments are very valuable to us, We, as our hotel management and staff, are very happy to serve you for your satisfaction. However, starting today, changes will be made to address the loud noise caused by your negative grades. As you mentioned, our beach is quite clean, but since wild fish reproduce more than adults, this is the first time we have received this complaint in the city. As an unfortunate incident, the phone in your room broke down and was repaired immediately by the staff. We offer our deepest apologies for this behavior that does not suit our professional employees, and we would like to inform you that we will follow up on the necessary work. It will be the most valuable consolation for us to be able to host you again in our hotel in the best possible way on your next holiday. On this occasion, we offer you our love and respect.