Presidential-Suite, 1 King-Bett | Hochwertige Bettwaren, Minibar, Zimmersafe, Schreibtisch

Bewertungen von Fairmont Jakarta

5 out of 5
Fairmont Jakarta
Jl. Asia Afrika No.8, Gelora Bung Karno, Jakarta, Jakarta

Bewertungen

9,2

Wunderbar

182 von insgesamt 255 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
54 von insgesamt 255 Gästebewertungen haben eine Bewertung von 8 - Gut" "
10 von insgesamt 255 Gästebewertungen haben eine Bewertung von 6 - Okay" "
4 von insgesamt 255 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
5 von insgesamt 255 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,6/10

Sauberkeit

9,2/10

Personal & Service

9,6/10

Ausstattung

9,6/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Jens-Joerg

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Spitzenhotel in sehr guter Lage
Zum ersten Mal dort, erhielt ich sofort ein Upgrade. Eine Suite. Wow! Schon der Empfang war super. Außerordentlich freundliches Personal. Sehr gut gelegen, zentrumsnah und dennoch etwas außerhalb, weswegen das Hotel sehr gut zu erreichen ist. Modern, aber nicht übertrieben modern gestaltet. Restaurants. Eine großartige Aussenterasse, mit super Aublick auf Jakarta. Zum Zimmer kann ich nicht viel sagen, weil es eine Suite war und daher außerhalb des Standards. Aber es war absolut sauber und gepflegt. Das ganze Hotel ist überall in bestem Zustand. Ich habe mich dort sehr wohl gefühlt und wäre gerne noch ein paar Tage länger geblieben.
Aufenthalt von 1 Nacht im März 2019
Antwort von Evelyn Azalia. Guest Experience Fairmont Jakarta am 29. März 2019
Dear Jens-Joerg, Thank you for taking the time to share your feedback about your recent stay at Fairmont Jakarta. We are delighted to learn that you felt comfortable with your upgraded room as well as our convenient location. We sincerely hope that your next stay will be soon and a longer one so you experience more of our facilities and local attractions as well See you again!

8/10 – Gut

Andree

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Parfait
Aufenthalt von 1 Nacht im April 2024
Antwort von Dinda Dinanty am 15. Mai 2024
Dear Andree,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyAssistant Front Office ManagerFairmont Jakarta

4/10 – Schlecht

Wocky, tucson

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything great !
Aufenthalt von 2 Nächten im April 2024
Antwort von Dinda Dinanty am 15. Mai 2024
Dear Wocky,Thank you for sharing your feedback with us, although we're surprised to see the discrepancy between your comments and the rating provided. We strive to ensure that every aspect of your stay meets or exceeds your expectations, and we regret that we fell short in delivering a five-star experience for you. Your comments are valuable to us as we continuously work to improve our services and enhance the experience for all our guests. If there are specific areas where we can improve, please feel free to share them with us so we can address them accordingly. We hope to have the opportunity to welcome you back in the future and provide you with a truly exceptional stay. Thank you for choosing our hotel.Sincerely,Dinda F. DinantyAssistant Front Office ManagerFairmont Jakarta

10/10 – Hervorragend

Jason

Aufenthalt von 4 Nächten im März 2024
Antwort von Dinda Dinanty am 15. Mai 2024
Dear Jason,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyAssistant Front Office ManagerFairmont Jakarta

10/10 – Hervorragend

Vladimir

Aufenthalt von 1 Nacht im März 2024
Antwort von Dinda Dinanty am 15. Mai 2024
Dear Vladimir,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyAssistant Front Office ManagerFairmont Jakarta

2/10 – Ungenügend

Timothy Christopher

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
Disappointed
As a Fairmont advocate prior to my stay, I can say I'm an advocate no more. I went in the suite and the first impression was good. It was very spacious, and other than the very old-school, pixelated TVs they had in the suite, everything was good (A TV update is needed though). My issues had to do with the service from many of the staffs. There was the instance where I couldn't find the room information (ie. in room dining menu, etc), and when I called for the information, the housekeeping came trying to argue that the information was indeed there. I did try searching, maybe I just couldn't find it, it was late at night and I didn't need anyone arguing about a QR code. But my greatest trigger was when we were just done swimming, and I genuinely had the hotels' best interest as I wrapped myself in towel to avoid water dripping as I go to my room. I was met halfway by a staff member who arrogantly said(without any greeting) quote translated "the towels can only stay here, you cannot bring it to the room", and when we were about to leave the towels, he walked away while muttering (quote translated) with a very condescending tone "i told you so already". I honestly haven't met the person before, and he said that. Regardless, it was such a disappointing experience. Had one of the worst sleep in a hotel. I was in the 19th floor but I can here cars passing like they were right outside my room. It was that loud and my whole family couldn't get a good night rest.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Dinda Dinanty am 7. Apr. 2024
Dear Timothy Christopher,Thank you for taking the time to tell us about your experience at the Fairmont Jakarta. I am sorry that your experience did not meet your expectations. In this opportunity, please allow me to express my sincerest apologies. We appreciate you for sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Dinda F. DinantyAssistant Front Office ManagerFairmont Jakarta

2/10 – Ungenügend

Anna

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Dinda Dinanty am 22. Feb. 2024
Dear Ms. Anna,Thank you for taking the time to tell us about your experience at the Fairmont Jakarta. I am sorry that your experience did not meet your expectations. In this opportunity, please allow me to express my sincerest apologies. At Fairmont Jakarta, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. If at all possible, would you mind to share more details about the concern you had.We appreciate you for sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Dinda F. DinantyAssistant Front Office ManagerFairmont Jakarta

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Dinda Dinanty am 22. Feb. 2024
Dear Michael,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyAssistant Front Office ManagerFairmont Jakarta

8/10 – Gut

Michael

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Spacious and convenient.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Dinda Dinanty am 22. Feb. 2024
Dear Michael,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyAssistant Front Office ManagerFairmont Jakarta

10/10 – Hervorragend

Savoy

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is my second stay at The Fairmont and fortunately they've mantained their high quality of service. Our room was spacious and in excellent condition. The staff are warm and polite without being intrusive. Breakfast buffet has a vgood choice of local and international dishes. Just a tip tho, be patient at the reception desk. Some guests take a v long time to check-in or out. When they are busy you may wait awhile. Jakarta Fairmont is a luxury hotel in a nice neighborhood. Highly recommended.
Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Dinda Dinanty am 22. Feb. 2024
Dear Savoy,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your second stay at Fairmont and that we were able to maintain our high standards of service for you. It's wonderful to know that your room was spacious and well-maintained, and that our staff provided warm and polite service throughout your stay.We appreciate your tip regarding the reception desk, and we apologize for any inconvenience caused by wait times during check-in or check-out. Rest assured, we continuously strive to improve our efficiency to ensure a seamless experience for all our guests.We're delighted that you found our breakfast buffet to offer a variety of delicious local and international dishes, and we're glad you enjoyed our luxury hotel's neighborhood in Jakarta.Thank you for highly recommending Fairmont Jakarta. We look forward to welcoming you back for another exceptional stay in the future!Sincerely,Dinda F. DinantyAssistant Front Office ManagerFairmont Jakarta

10/10 – Hervorragend

james

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Dinda Dinanty am 22. Feb. 2024
Dear James,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyAssistant Front Office ManagerFairmont Jakarta

10/10 – Hervorragend

roland

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Top notch property and staff
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Sun Min

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im November 2023

10/10 – Hervorragend

Sang don

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very kind
Aufenthalt von 4 Nächten im November 2023

10/10 – Hervorragend

hiroaki

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im November 2023

10/10 – Hervorragend

Michael

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A quiet and convenient location to many restaurants and two shopping malls…
Aufenthalt von 4 Nächten im November 2023

10/10 – Hervorragend

Takayuki

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
とてもお気に入りのホテルです。 久々の宿泊ですが、スタッフの対応、食事を含めていつも満足しています。
Aufenthalt von 5 Nächten im Oktober 2023

10/10 – Hervorragend

Lai Teck

Aufenthalt von 2 Nächten im September 2023

10/10 – Hervorragend

Rika

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
とても綺麗で落ち着きのあるホテル。 不満な点はありません。大満足です。
Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

Dr. Mohd Noor Akmal, Banting

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything is top notch
Aufenthalt von 4 Nächten im September 2023
Antwort von Dinda Dinanty am 28. Sept. 2023
Dear Dr. Mohd Noor Akmal,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 – Hervorragend

Glenn, Tarzana

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This is my second time to stay at Fairmont Jakarta and, as usual, I was not disappointed. The rooms are big and drinking water is aplenty. The staff is courteous and polite. The hotel is connected to the Plaza Senayan mall where shops and restaurants are many. Cross the street and Senayan City mall is another place with more shops and restaurants.
Aufenthalt von 6 Nächten im September 2023
Antwort von Dinda Dinanty am 28. Sept. 2023
Dear Glenn,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

6/10 – Okay

Bima, Jakarta

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im August 2023
Antwort von Dinda Dinanty am 28. Sept. 2023
Dear Bima,Thank you for taking the time to tell us about your experience at the Fairmont Jakarta. I am sorry that your experience did not meet your expectations. In this opportunity, please allow me to express my sincerest apologies. At Fairmont Jakarta, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you for sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

2/10 – Ungenügend

Bima, Jakarta

Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Dinda F. Dinanty am 12. Juli 2023
Dear Bima,Thank you for taking the time to tell us about your experience at the Fairmont Jakarta. I am sorry that your experience did not meet your expectations. In this opportunity, please allow me to express my sincerest apologies. At Fairmont Jakarta, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you for sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 – Hervorragend

Michael

Geschäftlich gereist
Best location - quiet and convenient!
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Dinda F. Dinanty am 3. Juli 2023
Dear Michael,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 – Hervorragend

Michael

Aufenthalt von 6 Nächten im Juni 2023
Antwort von Dinda F. Dinanty am 12. Juli 2023
Dear Michael,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

8/10 – Gut

Jenny

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Location
Location is very convenient for shopping and restaurants in Plaza Senayan.
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Dinda F. Dinanty am 3. Juli 2023
Dear Jenny,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Exceptional Business Trip
I wanted to take a moment to express my utmost satisfaction and appreciation for the exceptional experience I had during my recent stay at your hotel. From the moment I walked through the doors, I was greeted with warmth and professionalism, setting the tone for a truly remarkable stay. I had a fantastic stay at Fairmont Jakarta. The staff was friendly, the room was comfortable, and the service was impeccable. I highly recommend it!
Aufenthalt von 10 Nächten im Mai 2023
Antwort von Dinda F. Dinanty am 10. Juni 2023
Dear Valued Guest,Thank you for taking the time to share your splendid feedback in regards to your stay at Fairmont Jakarta.It warms our heart to know that your visit was an enjoyable one and that you were happy with the hospitality we have delivered.Once again, thank you for placing your confidence in us. Hopefully, your next visit is just around the corner, see you again!Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 – Hervorragend

Michael

Gut: Personal & Service und Zustand der Unterkunft
Amazing clean hotel
Aufenthalt von 6 Nächten im Mai 2023
Antwort von Dinda F. Dinanty am 10. Juni 2023
Dear Michael,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 – Hervorragend

Huh

Aufenthalt von 2 Nächten im Mai 2023
Antwort von Dinda F. Dinanty am 3. Juli 2023
Dear Huh,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 – Hervorragend

Kye

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Situated in a decent location. Nightlife.
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Dinda F. Dinanty am 10. Juni 2023
Dear Kye,We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel!Thank you for placing your confidence with Fairmont Jakarta, all of us are looking forward on welcoming you back at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
Super late check in
This is the second time I stayed in this hotel. And in both times we have to wait until 4pm to get our room. Extra bed was said to be sold out when I check in before 1 pm. And yes, 3 hrs waiting is no joke. If you need to rest early dont choose this hotel. There are plenty other hotels.
Aufenthalt von 1 Nacht im März 2023
Antwort von Dinda F. Dinanty am 14. März 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Fairmont Jakarta. I am sorry that your experience did not meet your expectations. In this opportunity, please allow me to express my sincerest apologies. At Fairmont Jakarta, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.I have shared your concerns in regards to the timeliness of our room as well as the extra bed availability to related departments for further follow upWe appreciate you for sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 – Hervorragend

Da Hsuan

Aufenthalt von 1 Nacht im Februar 2023
Antwort von Dinda F. Dinanty am 8. März 2023
Dear Da Hsuan,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

2/10 – Ungenügend

Aydar

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Aufenthalt von 3 Nächten im Februar 2023
Antwort von Dinda F. Dinanty am 8. März 2023
Dear Aydar,Thank you for taking the time to tell us about your experience at the Fairmont Jakarta. I am sorry that your experience did not meet your expectations. In this opportunity, please allow me to express my sincerest apologies. At Fairmont Jakarta, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.We appreciate you for sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 – Hervorragend

Ricky

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent stay
Very attentive and friendly staff. Everything was excellent.
Aufenthalt von 3 Nächten im Januar 2023
Antwort von Dinda F. Dinanty am 2. Feb. 2023
Dear Ricky,Thank you for taking the time to share your splendid feedback in regards to your stay at Fairmont Jakarta.It warms our heart to know that your visit was an enjoyable one and that you were happy with the hospitality we have delivered.Once again, thank you for placing your confidence in us. Hopefully, your next visit is just around the corner, see you again!Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

6/10 – Okay

Elrando

Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Dinda F. Dinanty am 9. Jan. 2023
Dear Elrando,Thank you for taking the time to tell us about your experience at the Fairmont Jakarta. I am sorry that your experience did not meet your expectations. In this opportunity, please allow me to express my sincerest apologies. At Fairmont Jakarta, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you for sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing stay. Staff were friendly and helpful, great selection at buffet breakfast
Aufenthalt von 2 Nächten im November 2022
Antwort von Dinda F. Dinanty am 24. Nov. 2022
Dear Valued Guest,We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel!Thank you for placing your confidence with Fairmont Jakarta, all of us are looking forward on welcoming you back at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 – Hervorragend

Michael

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A nice one but kind of old, with a very limited choice for breakfast items…
Aufenthalt von 3 Nächten im November 2022
Antwort von Dinda F. Dinanty am 24. Nov. 2022
Dear Michael,Thank you for taking the time to write your kind evaluation following your stay at Fairmont Jakarta.We appreciate you for sharing your constructive feedback in regards to our Hotel facilities as well as choices for breakfast items. Rest assured that it will be shared to the management and respective departments. We believe that your feedback will be a great source of encouragement for all of our staffs to always strive towards excellence. Nevertheless, we are delighted to learn that you still find your stay to be enjoyable.Once again, thank you for giving us the unique opportunity to see ourselves through your eyes. Hopefully your next visit is just around the corner, see you again!Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 – Hervorragend

Elisa

Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Dinda F. Dinanty am 21. Okt. 2022
Dear Elisa,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 – Hervorragend

Marco

Aufenthalt von 3 Nächten im Oktober 2022

10/10 – Hervorragend

Yolanda, Kailua-Kona

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful staff, hotel everything superb
Aufenthalt von 2 Nächten im September 2022
Antwort von Dinda F. Dinanty am 27. Sept. 2022
Dear Yolanda,We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel!Thank you for placing your confidence with Fairmont Jakarta, all of us are looking forward on welcoming you back at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 – Hervorragend

Matthew

Aufenthalt von 1 Nacht im August 2022

10/10 – Hervorragend

KEONYOUNG

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im August 2022
Antwort von Dinda F. Dinanty am 27. Sept. 2022
Dear KEONYOUNG,We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel!Thank you for placing your confidence with Fairmont Jakarta, all of us are looking forward on welcoming you back at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

4/10 – Schlecht

Maxime-Herve

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
Très décevant qualité prix
Aufenthalt von 2 Nächten im August 2022
Antwort von Dinda F. Dinanty am 2. Sept. 2022
Dear Maxime-Herve,Thank you for taking the time to tell us about your experience at the Fairmont Jakarta. I am sorry that your experience did not meet your expectations especially due to the disappointing value for money on your previous stay. In this opportunity, please allow me to express my sincerest apologies. At Fairmont Jakarta, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.We appreciate you for sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 – Hervorragend

Anna

Aufenthalt von 2 Nächten im August 2022
Antwort von Dinda F. Dinanty am 2. Sept. 2022
Dear Anna,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 – Hervorragend

AGNES, Petaling Jaya

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Located in Senayan ideal location for business travelers, the hotel is clean and provides great hospitality.The hotel duty manager Adrian is very helpful and follow through matters.The staffs were very helpful.
 Overall experience was awesome. I'll return to this hotel again during my next business visit knowing that they are efficient and meet my requirements.
Aufenthalt von 4 Nächten im Juli 2022
Antwort von Dinda F. Dinanty am 2. Sept. 2022
Dear AGNES,We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel!Thank you for placing your confidence with Fairmont Jakarta, all of us are looking forward on welcoming you back at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 – Hervorragend

JUNKOO

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
컨시어즈가 정말 친절해요
Aufenthalt von 4 Nächten im Juli 2022
Antwort von Dinda F. Dinanty am 2. Sept. 2022
Dear JUNKOO,We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel especially due to the service our concierge team has delivered.Thank you for placing your confidence with Fairmont Jakarta, all of us are looking forward on welcoming you back at the soonest.Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 – Hervorragend

JOSE RAMON

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We enjoyed an extended stay at the Fairmont very recently to watch our son’s team compete at the ASEAN Football competition. Loved everything about the hotel. The premises were clean, food was excellent in all the outlets including room service and the staff, accommodating. Location was right across one of the stadiums used for the games. Will stay here again should I return to Jakarta.
Aufenthalt von 6 Nächten im Juni 2022
Antwort von Dinda F. Dinanty am 2. Sept. 2022
Dear JOSE RAMON,Thank you for taking the time to share your splendid feedback in regard to your stay at Fairmont Jakarta.It warms our hearts to know that your visit was an enjoyable one and that you were happy with the hospitality we delivered.Once again, thank you for placing your confidence in us. Hopefully, your next visit is just around the corner, see you again!Sincerely,Dinda F. DinantyGuest Experience and Loyalty Manager Fairmont Jakarta

10/10 – Hervorragend

muhammad

Aufenthalt von 1 Nacht im Juni 2022

6/10 – Okay

rimi

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2022
Antwort von Dinda F. Dinanty am 16. Aug. 2022
Dear rimi, Thank you for taking the time to tell us about your experience at Fairmont Jakarta. I am sorry that your experience did not meet your expectations. In this opportunity, please allow me to express my sincerest apologies. At Fairmont Jakarta, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you for sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dinda F. Dinanty Guest Experience and Loyalty Manager Fairmont Jakarta

10/10 – Hervorragend

PARK

Aufenthalt von 1 Nacht im März 2022
Antwort von Dinda F. Dinanty am 16. Apr. 2022
Dear PARK, Thank you for taking the time to share your splendid feedback in regards to your stay at Fairmont Jakarta. It warms our heart to know that your visit was an enjoyable one and that you were happy with the service we have delivered. Once again, thank you for placing your confidence in us. Hopefully, your next visit is just around the corner, see you again! Sincerely, Dinda F. Dinanty Guest Relations and Loyalty Manager Fairmont Jakarta