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Bewertungen von d'primahotel Airport Jakarta Terminal 1A

2 out of 5
d'primahotel Airport Jakarta Terminal 1A
Termina 1A, Arrival Gate, Soekarno Hatta Jakarta Airport, Tangerang

Bewertungen

6,0
7 von insgesamt 89 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
25 von insgesamt 89 Gästebewertungen haben eine Bewertung von 8 - Gut" "
24 von insgesamt 89 Gästebewertungen haben eine Bewertung von 6 - Okay" "
19 von insgesamt 89 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
14 von insgesamt 89 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,2/10

Sauberkeit

7,2/10

Personal & Service

5,8/10

Ausstattung

5,8/10

Zustand der Unterkunft

5,8/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
I wrote them to give me a room in a higher floor, for the good view. But they gave me a room in the 1st floor, quite small, WITHOUT any window!!, and the air condition couldn't turned off because it was organized from the hotel for all the rooms. Good, that I only had to stay one night. I couldn't sleep well.
Aufenthalt von 1 Nacht im Dezember 2018
Antwort von Aziz am 11. März 2019
Warmest Greeting Thank you for choosing dprimahotel Airport Jakarta for your last visit. We apologize for your inconvenience and we will improve and improve our services. we hope this will not prevent you from staying with us during your next visit to Jakarta. Best Regards

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
EInfache Zimmereinrichtung im Flughafen
Zimmereinrichtung ist sehr einfach. Wenn man nur kurze Aufenthalt braucht, ist das kein Problem. Die Wand finde ich zu dünn, ich konnte die ganze Nacht jemanden husten hören.

6/10 – Okay

KAZUMI

Gut: Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024

2/10 – Ungenügend

JUAN E

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Never stay here
Ok this hotel it is hole in the ground no windows not light very very small and so hard to find if you arrives in terminal 3 you have move to terminal 1 is so hard to find trasportacion to 1.30 hours to get yo terminal 1 to 3 at 3 am
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

SHINSUB

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Clean and cozy
Aufenthalt von 1 Nacht im Januar 2024

4/10 – Schlecht

Wudchara

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von d'primahotel am 29. Jan. 2024
Dear Mr/Mrs Wudchara.Thank you for visiting d’primahotel Manajemen Indonesia!We are very sorry for the inconvenience caused during the stay. Thank you for the rating and review that have been given, which means a lot for us to continue to improve the quality of our services. We look forward to welcoming you again at d’primahotel with an improvement services.Warm Regards,Management d’primahotel

2/10 – Ungenügend

Anthony

Mit einer Gruppe gereist, Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
What a dump.
No lift to reception . Only many stairs. Room tiny . Dreadful over sized pillows. Crazy hot thick bedding. Shower drain totally blocked flooded bathroom. Nothing was done except 1 extra towel provided. Never stay there again.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von d'primahotel am 29. Jan. 2024
Dear Mr/Mrs Anthony.Thank you for visiting d’primahotel Manajemen Indonesia!We are very sorry for the inconvenience caused during the stay. Thank you for the rating and review that have been given, which means a lot for us to continue to improve the quality of our services. We look forward to welcoming you again at d’primahotel with an improvement services.Warm Regards,Management d’primahotel

8/10 – Gut

Emily

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im September 2023

2/10 – Ungenügend

Craig

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Worst ever
Air conditioning not working. No lift 31 steps to room Repair starts to take air cond apart to try and fix and all i wanted was to sleep. Checked in after midnight. This was after being svammed at yhe airport .being chsrged $55 au for visa i did not need as an Australuan passport holder. And no card payments available.
Aufenthalt von 1 Nacht im September 2023

2/10 – Ungenügend

Sylvestre

Aufenthalt von 1 Nacht im August 2023

6/10 – Okay

Grant

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
It's a layover hotel, it's as expected
Aufenthalt von 1 Nacht im September 2023

2/10 – Ungenügend

Alan

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
The room was so hot and AC doesn't work.
Aufenthalt von 1 Nacht im August 2023

6/10 – Okay

Nicholas

Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im Juli 2023

4/10 – Schlecht

Kyoko

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
ターミナル1からの早朝便を利用するために宿泊しました。 直前に予約したのと、寝るだけだったのでヨシとしますが、色々考えて予約したのだったらちょっとガッカリかもしれません。 良い点 ・場所は最高。T1から徒歩3分くらい。 　よって、飲食店なども近い。 ・フロントなどのスタッフは親切。 良くない点 ・フロントが2階なのに階段しかない ・シャワールームとトイレの境に壁はあるがドアがなく、トイレエリアも濡れる ・洗面所のドアノブが取れた。別の部屋も取れそうだった。 ・鍵がおかしい部屋がある。一度外に出てから再度入ろうとすると鍵が開かなくて、いちいちフロントスタッフを呼ばなくてはいけない。 他の部屋でも同じ現象が起きていたので、よくあることのよう。
Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Ulf

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great staff!
Aufenthalt von 1 Nacht im Juli 2023

6/10 – Okay

Charles

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
The room in the photo is deceiving. Our room HS a 1 foot perimeter around the bed to tightly squeeze and walk around. The staff was nice the the room was quiet.

8/10 – Gut

Hiromi

Gut: Personal & Service
ターミナル１利用者には便利です。ほぼ空港内なので店舗も多いので飲食等困りません。店舗が並ぶ中にホテルの入口があるので見逃さないようにした方がいいです。室内は、まあこんなものかなという感じ、清掃は行き届いていました。ホテルスタッフは親切で、ターミナル３から早朝出発便に乗るための移動手段の相談にも親身に対応してくれました。スカイトレインの始発だと間に合わない（コロナ以降列車の始発時刻が遅くなっていて私の行った時点では無理でした）シャトルバスは辞めた方がいい、タクシー高いけどタクシーをすすめると値段も含めアドバイス貰い無事飛行機搭乗出来ました。スカイトレインの時刻も定常になれば、タミーナル２や３の利用者にも便利になると思います。
Aufenthalt von 1 Nacht im Mai 2023

4/10 – Schlecht

?

Geschäftlich gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
夜中に清掃？メンテナンス？をしていたらしく、うるさくて眠れなかった。wifiは電波が弱くほとんど使えない。乗り継ぎで一泊したが、国際線ターミナルから遠く（歩けない）、エアポートトレインが運休していたこともあり、空港内とはいえ不便だった。
Aufenthalt von 1 Nacht im Juni 2022

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Ausstattung
Aufenthalt von 1 Nacht im April 2020

4/10 – Schlecht

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
A room with no windows. Bigger than a pod but not much more comfortable
Aufenthalt von 1 Nacht im Februar 2020
Antwort von AZIZ am 29. Feb. 2020
Dear Our Guest Greetings from D’primahotel Airport Jakarta Terminal 1A Thank you for staying with us and for taking the time to express your concerns. We are very regretful to hear that you did not enjoy your stay with us. Kindly accept our most sincere apologies for this experience. I have personally addressed your comments with our internal team, and we will do our best to follow it up, as we want to ensure the comfort for all of our guests and to meet their expectations. We sincerely hope that you will give us the opportunity to welcome you back to give the experience you would rightly expect. Sincerely yours, Aziz Fadillah Manager In-Charge

4/10 – Schlecht

Shizue

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2020
Antwort von Manager am 17. Feb. 2020
Dear Shizue, Greetings from d’primahotel Airport Jakarta Terminal 1A Thank you for staying with us and for taking the time to express your concerns. We are very regretful to hear that you did not enjoy your stay with us. Kindly accept our most sincere apologies for this experience. I have personally addressed your comments with our internal team, and we will do our best to follow it up, as we want to ensure the comfort for all of our guests and to meet their expectations. We sincerely hope that you will give us the opportunity to welcome you back to give the experience you would rightly expect. Sincerely yours, Aziz Fadhillah Manager In-Charge

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2019
Antwort von AZIZ am 30. Dez. 2019
Dear Our Guest Greetings from d’primahotel Airport Jakarta Terminal 1A Thank you for taking your time to review our hotel. We are glad to know that you had a great experience during your stay with us. Your review has been warmly welcome by our team and we will stay focus to improve our product and service in order to fulfill our guest's satisfaction. Once again thank you and we looking forward to welcome you again very soon. Sincerely yours, Aziz Fadillah Manager In-Charge

6/10 – Okay

Verifizierter Reisender

Aufenthalt von 1 Nacht im November 2019
Antwort von AZIZ am 30. Dez. 2019
Dear Our Guest Greetings from d’primahotel Airport Jakarta Terminal 1A Thank you for taking your time to review our hotel. We are glad to know that you had a great experience during your stay with us. Your review has been warmly welcome by our team and we will stay focus to improve our product and service in order to fulfill our guest's satisfaction. Once again thank you and we looking forward to welcome you again very soon. Sincerely yours, Aziz Fadillah Manager In-Charge

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Komfort des Zimmers
Best bet if you need to stay right by the airport.
The location right at the airport is great and the room is very basic, no windows but clean. Staff are friendly. The walls are paper thin and I could hear our next door neighbour's phone vibrate in their room. Also pretty sure there are rodents running around inside the walls/ ceiling - I couldn't sleep one bit.
Aufenthalt von 1 Nacht im Oktober 2019
Antwort von Aziz Fadhillah am 25. Nov. 2019
Dear Sir/Madam, Greetings from d’primahotel Airport Jakarta Terminal 1A Thank you for staying with us and for taking the time to express your concerns. We do apologize for the inconvenience that you experienced during your stay with us related to noisy and rodents that you have heard from your guest room. Together with our Chief Engineering, we will immediately do some investigation and do immediate actions to repair it. We will also do some repairment in our guest room wall and wishing there will be no more complaint from our guest. We sincerely hope that you will give us the opportunity to welcome you back to give the experience you would rightly expect. Sincerely yours, Aziz Fadhillah Manager In-Charge

2/10 – Ungenügend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
방음이 안되서 너무나 시끄러움 그리고 조식이 헐 빵한조각과 커피 지리적으론 좋은데 아침먹고 나와서 아침사먹었습니다
Aufenthalt von 1 Nacht im November 2019
Antwort von Aziz Fadhillah am 25. Nov. 2019
Dear Sir/Madam, Greetings from d’primahotel Airport Jakarta Terminal 1A Thank you for staying with us and for taking the time to express your concerns. We do apologize for the inconvenience that you experienced during your stay with us related to noisy. We will share to the team, do our best to follow it up and do some actions needed, as we want to ensure our guests meet their expectations. We sincerely hope that you will give us the opportunity to welcome you back to give the experience you would rightly expect. Sincerely yours, Aziz Fadhillah Manager In-Charge

6/10 – Okay

Verifizierter Reisender

乗継に便利
早朝出発の国内線を利用したので、近くて便利でした。
Aufenthalt von 1 Nacht im August 2019
Antwort von Aziz am 10. Sept. 2019
Dear Guest Greetings from d’primahotel Airport Jakarta Terminal 1A Thank you for staying with us and for taking the time to express your concerns. We are very regretful to hear that you did not enjoy your stay with us. Kindly accept our most sincere apologies for this experience. I have personally addressed your comments with our internal team, and we will do our best to follow it up, as we want to ensure the comfort for all of our guests and to meet their expectations. We sincerely hope that you will give us the opportunity to welcome you back to give the experience you would rightly expect. Sincerely yours, Aziz Fadillah Manager In-Charge

10/10 – Hervorragend

Takato

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
ジャカルタ空港ターミナル１のリーズナブルなホテル
ANAでターミナル３に到着したのでスカイトレインで約１０分でターミナル１に移動。目の前が１Bなので向かって左の１Aに３分程度移動するとホテルがあります。問題なく利用できました。朝食はパイとコーヒーをサーブしてくれました。また利用します。
Aufenthalt von 1 Nacht im August 2019
Antwort von Aziz am 27. Aug. 2019
Dear Mr. Takato Greetings from d’primahotel Airport Jakarta Terminal 1A Thank you very much for staying with d’primahotel Airport Jakarta Terminal 1A and glad to hear that you had an enjoyable stay during your visit to Tangerang City. Your valuable feedback related to our hotel services from our staff is really appreciated. We will definitely share this to the staff and also encourage their spirit to improve and provide better service to all of our guest in the future. Mr. Takato, once again thank you and we look forward to having you back to d’Primahotel Airport Jakarta Terminal 1A Sincerely yours, Aziz Fadillah Manager In-Charge

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
エアコンをOFFにできない。予め知っていたため、問題はなかった。 お湯が出るまで数分かかる。
Aufenthalt von 2 Nächten im August 2019
Antwort von Aziz am 27. Aug. 2019
Dear Guest Greetings from d’primahotel Airport Jakarta Terminal 1A Thank you very much for staying with d’primahotel Airport Jakarta Terminal 1A and glad to hear that you had an enjoyable stay during your visit to Tangerang City. Your valuable feedback related to our hotel services from our staff is really appreciated. We will definitely share this to the staff and also encourage their spirit to improve and provide better service to all of our guest in the future. Once again thank you and we look forward to having you back to d’Primahotel Airport Jakarta Terminal 1A Sincerely yours, Aziz Fadillah Manager In-Charge

2/10 – Ungenügend

SEUNG CHUL

Gut: Personal & Service
Verbesserungswürdig: Komfort des Zimmers
고시원
고시원같은 곳 너무 작고 창문이 없음
Aufenthalt von 1 Nacht im August 2019
Antwort von Aziz am 8. Aug. 2019
Dear Mr. Seung Chull Greetings from d’primahotel Airport Jakarta Terminal 1A Thank you for staying with us and for taking the time to express your concerns. We are very regretful to hear that you did not enjoy your stay with us. Kindly accept our most sincere apologies for this experience. I have personally addressed your comments with our internal team, and we will do our best to follow it up, as we want to ensure the comfort for all of our guests and to meet their expectations. We sincerely hope that you will give us the opportunity to welcome you back to give the experience you would rightly expect. Sincerely yours, Aziz Fadillah Manager In-Charge

8/10 – Gut

virva

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lentokenttäterminaali sijainti= palvelut lähellä.
Yllättävän hyvä kokemus. Hieman kuului tv:n tms ääniä välillä muttei pahasti häirinnyt. Voin suositella.
Aufenthalt von 1 Nacht im Juli 2019
Antwort von AZ am 24. Juli 2019
Greetings from d’primahotel Airport Jakarta Terminal 1A Thank you very much for staying with d’primahotel Airport Jakarta Terminal 1A and glad to hear that you had an enjoyable stay during your visit to Tangerang City. Your valuable feedback related to our hotel services from our staff is really appreciated. We will definitely share this to the staff and also encourage their spirit to improve and provide better service to all of our guest in the future. Once again thank you and we look forward to having you back to d’Primahotel Airport Jakarta Terminal 1A Sincerely yours, Aziz Manager In-Charge

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
遅く到着したのですが、笑顔で迎え入れてくれました。丁寧な対応、ありがとうございました。
Aufenthalt von 1 Nacht im Juli 2019
Antwort von AZIZ am 24. Juli 2019
Greetings from d’primahotel Airport Jakarta Terminal 1A Thank you very much for staying with d’primahotel Airport Jakarta Terminal 1A and glad to hear that you had an enjoyable stay during your visit to Tangerang City. Your valuable feedback related to our hotel services from our staff is really appreciated. We will definitely share this to the staff and also encourage their spirit to improve and provide better service to all of our guest in the future. Once again thank you and we look forward to having you back to d’Primahotel Airport Jakarta Terminal 1A Sincerely yours, Aziz Fadillah Manager In-Charge

8/10 – Gut

L

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2019
Antwort von Aziz am 4. Juli 2019
Dear Guest Greetings from D’primahotel Airport Jakarta Terminal 1A Thank you for taking your time to review our hotel. We are glad to know that you had a great experience during your stay with us. Your review has been warmly welcome by our team and we will stay focus to improve our product and service in order to fulfill our guest's satisfaction. Once again thank you and we looking forward to welcome you again very soon. Sincerely yours, Aziz Fadillah Manager In-Charge

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The location is perfect for transiting passengers. My main grumble is that the 'free shuttle' is clearly dependent on their mood. First I was told it didn't exist, then I was told there would be one but only very early in the morning. My stay was brief, at less than six hours, but during that time I had to ensure drilling next door (random), rats running along the ceiling above, and someone being loudly sick twice in the wee hours. Not exactly a comfortable stay but it did the job. No window in my room. Decent shower.
Aufenthalt von 1 Nacht im Juni 2019
Antwort von Erisa am 26. Juni 2019
Dear Mr.Mrs Greetings from d’primahotel Airport Jakarta Terminal 1A Thank you for staying with us and for taking the time to express your concerns. We are very regretful to hear that you did not enjoy your stay with us. Kindly accept our most sincere apologies for this experience. I have personally addressed your comments with our internal team, and we will do our best to follow it up, as we want to ensure the comfort for all of our guests and to meet their expectations. We sincerely hope that you will give us the opportunity to welcome you back to give the experience you would rightly expect. Sincerely yours, Front Desk

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2019
Antwort von AZIZ am 1. Juni 2019
Dear Guest, Greetings from d’Primahotel Airport Jakarta Terminal 1A Thank you for taking your time to review our hotel. We are glad to know that you had a great experience during your stay with us. Your review has been warmly welcome by our team and we will stay focus to improve our product and service in order to fulfill our guest's satisfaction. Once again thank you and we looking forward to welcome you again very soon. Sincerely yours, Aziz Fadillah Manager In-Charge

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
冷房がきつ過ぎて弱めて欲しいと依頼したら、ヒーターを用意してくれました。
Aufenthalt von 1 Nacht im April 2019
Antwort von AZIZ am 22. Mai 2019
Dear Guest, Greetings from d’primahotel Airport Jakarta Terminal 1A Thank you for staying with us and for taking the time to express your concerns. We do apologize for the inconvenience that you experienced during your stay with us related. We will share to the team and do our best to follow it up , as we want to ensure our guests meet their expectations. We sincerely hope that you will give us the opportunity to welcome you back to give the experience you would rightly expect. Sincerely yours, Aziz Fadillah Manager In-Charge

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
ターミナル1にあり、早朝便だってので助かりました。
Aufenthalt von 1 Nacht im Mai 2019
Antwort von AZIZ am 22. Mai 2019
Dear Guest Greetings from d’primahotel Airport Jakarta Terminal 1A Thank you for taking your time to review our hotel. We are glad to know that you had a great experience during your stay with us. Your review has been warmly welcome by our team and we will stay focus to improve our product and service in order to fulfill our guest's satisfaction. Once again thank you and we looking forward to welcome you again very soon. Sincerely yours, Aziz Fadillah Manager In-Charge

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2019
Antwort von Aziz am 22. Mai 2019
Dear Guest Greetings from d’primahotel Airport Jakarta Terminal 1A Thank you for taking your time to review our hotel. We are glad to know that you had a great experience during your stay with us. Your review has been warmly welcome by our team and we will stay focus to improve our product and service in order to fulfill our guest's satisfaction. Once again thank you and we looking forward to welcome you again very soon. Sincerely yours, Aziz Fadillah Manager In-Charge

6/10 – Okay

Heather

Gut: Sauberkeit und Komfort des Zimmers
Good enough
It worked for catching up on sleep after long travel - dark and quiet. I am 5’3 so I fit in bathroom ok but I don’t think anyone taller then me would have been able too. It was a bit pricy if you only plan on sleeping - but it was convenient location at terminal 1a.. I did take a taxi because plane was delayed and I arrived 2am and was told train between terminals no longer runs that late.
Aufenthalt von 1 Nacht im April 2019
Antwort von Aziz am 22. Mai 2019
Dear Guest Greetings from d’primahotel Airport Jakarta Terminal 1A Thank you for taking your time to review our hotel. We are glad to know that you had a great experience during your stay with us. Your review has been warmly welcome by our team and we will stay focus to improve our product and service in order to fulfill our guest's satisfaction. Once again thank you and we looking forward to welcome you again very soon. Sincerely yours, Aziz Fadillah Manager In-Charge

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2019
Antwort von Aziz am 22. Mai 2019
Dear Guest Greetings from d’primahotel Airport Jakarta Terminal 1A Thank you for taking your time to review our hotel. We are glad to know that you had a great experience during your stay with us. Your review has been warmly welcome by our team and we will stay focus to improve our product and service in order to fulfill our guest's satisfaction. Once again thank you and we looking forward to welcome you again very soon. Sincerely yours, Aziz Fadillah Manager In-Charge

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
部屋は小さめですが、トランジットには不足なし。 ターミナル１の端の方なので、LionAirへの乗り換えには便利ですが、ターミナル２やターミナル３への乗り換えは、スカイトレインの駅が少し遠いこともあって、やや不便です。
Aufenthalt von 1 Nacht im März 2019
Antwort von AZIZ am 5. Apr. 2019
Dear , Greetings from d’primahotel Airport Jakarta Terminal 1A Thank you very much for staying with d’primahotel Airport Jakarta Terminal 1A and glad to hear that you had an enjoyable stay during your visit to Tangerang City. Your valuable feedback related to our hotel services from our staff is really appreciated. We will definitely share this to the staff and also encourage their spirit to improve and provide better service to all of our guest in the future. Mr. xxx, once again thank you and we look forward to having you back to d’primahotel d’primahotel Airport Jakarta Terminal 1A Sincerely yours, Aziz Fadillah Manager In-Charge

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
ウオッシュタオルがおいてなく、足ふきマットで体を洗った。 部屋に窓がなく、トイレも狭い。２度と泊まらない。
Aufenthalt von 1 Nacht im März 2019
Antwort von Aziz am 17. März 2019
Dear, Greetings from d’primahotel Airport Jakarta Terminal 1A Thank you for staying with us and for taking the time to express your concerns. We do apologize for the inconvenience that you experienced during your stay with us related. We will share to the team and do our best to follow it up , as we want to ensure our guests meet their expectations. We sincerely hope that you will give us the opportunity to welcome you back to give the experience you would rightly expect. Sincerely yours, Aziz Fadillah Manager In-Charge

2/10 – Ungenügend

John

Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Terrible hotel. Overpriced single room. Aircon on freezing cold with no control. No Wi-Fi.
Aufenthalt von 1 Nacht im Dezember 2018

8/10 – Gut

WYNN

Check-in was fuss free. Room was adequate for a short stopover.
Aufenthalt von 1 Nacht im November 2018
Antwort von BILAL am 1. Dez. 2018
We are happy that you enjoyed your stay with us. thank you for your kind comments. We do hope you will stay again with us when you next visit Jakarta. Best Wishes

6/10 – Okay

Verifizierter Reisender

ターミナル1にあるが、モノレールが4時過ぎから走っている為、 JALであれば早朝便には 十分間に合う。トランジットに最適。
Aufenthalt von 2 Nächten im Oktober 2018
Antwort von BILAL am 14. Okt. 2018
We are happy that you enjoyed your stay with us. thank you for your kind comments. We do hope you will stay again with us when you next visit Jakarta. Best Wishes

4/10 – Schlecht

Valenti

Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Not so convenient as seems
As our flight left at 3.10 am and we had to check-in at 1.30 am, we decided to book this hotel that was in the same terminal (we were stay before at other d'Prima) The first problem we found is that the reception is on the first floor without a lift and without bell service to help travelers with luggage (something more than foreseeable in a hotel inside the airport, right?) The room was correct and silent as we wished, but the problem came for the breakfast that was included in the price of the room: they indicated that at the time we had to check-out there was no breakfast service. Right next to the reception there was the cafeteria with buns, so, as in our room was a coffee ketle (but only 1 coffee bag for 2 people), we asked them to provide us with another coffee bag and a couple of buns to take away . There the terrible dilemma began: they had to consult the manager... From 6:00 pm to 8:00 pm we had to go for 3 times to reception to ask please again for another coffe bag (I did not understand that if the reservation was for two people they could only give us a single bag of coffee instead of two) and that it would be so difficult to give us permission to take the two buns that were just in front. Finally and after 2 precious hours of sleep lost, the manager (who did not appear at any time although I explicitly requested to see him) agreed to our request and we were able to go to bed. I wrote a claim at reception and days later we received an email apologizing.
Aufenthalt von 1 Nacht im August 2018
Antwort von BILAL am 14. Okt. 2018
Thank you for choosing dprimahotel for your recent stay. We apologize for any service failure you may have experienced at our Front Desk. We have procedure approval for special request, We hope this will not deter you from staying with us during your next visit to Jakarta. Best Wishes

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im September 2018
Antwort von -BILAL- am 14. Okt. 2018
We thank you for your kind review, and we do hope you will stay with us again on your next visit to Jakarta. Best Wishes

8/10 – Gut

Atsushi

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Japanese small businesses hotel level
Simple and clean. Although this is located at airport, it’s reasonable for Japanese. The location is a little difficult to find. 清潔で設備もアメニティも日本のビジネスホテル並みに整っており、空港内にしては価格も手頃かと思います。ちょっとわかりにくいところにありますので注意下さい。
Aufenthalt von 1 Nacht im September 2018
Antwort von BILAL am 14. Okt. 2018
We thank you for your kind review, We apologize for our locatio, and We hope this will not deter you from staying with us during your next visit to Jakarta. Best Wishes

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
早朝発便利用ならここ!
早朝発の国内線利用のため前泊の宿をここに決めました。入り口は狭いですがフロントも部屋も清潔でアメニティもそろっていて満足しました。他の方の口コミにあるように窓はありませんが、夜から早朝にかけての暗い時間帯の滞在では気になりませんでした。
Aufenthalt von 1 Nacht im August 2018
Antwort von BILAL am 14. Okt. 2018
-Thank you for choosing to stay with d'primahotel airport jakarta 1A, We are delighted you enjoyed your stay. We look forward to welcome you back on a possible future visit. Best Wishes

4/10 – Schlecht

Marcelo, Washington D.C.

Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
"Room with a view", seriously?
Orbitz room options lists "room with a view". I didn't get the joke. The room has no windows. This is not an option for the claustrophobic... You have to be extremely tired and pass out to not be bothered by the lack of a window. The location is convenient for the the Domestic Terminal only. If you flying internationally, there are other hotel options close by the airport. Staying at the Terminal 1A will require a shuttle or taxi to the international terminal. If you gonna have to use a shuttle anyway, may as well go to a better room.
Aufenthalt von 1 Nacht im August 2018
Antwort von BILAL am 29. Aug. 2018
Hello Mr, marcelo - Thank you for choosing dprimahotel Terminal 1A for your recent stay. We apologize for any inconvenience caused we don't have view room. We hope this will not deter you from staying with us during your next visit to Jakarta. Best Wishes

8/10 – Gut

Roel

Handig maar niet voor lange mensen.
Voldeed voor het doel: op luchthaven blijven en geen tijd verliezen met taxi reizen. Maar minder geschikt voor personen langer dan 1.80, en ontbijt was beperkt.
Aufenthalt von 1 Nacht im August 2018
Antwort von BILAL am 29. Aug. 2018
Hello Mr Roel We are happy that you enjoyed your stay with us. thank you for your kind comments. We do hope you will stay again with us when you next visit Jakarta. Best Wishes