Fassade der Unterkunft – Abend/Nacht

Bewertungen von Grand Makel Hotel Topkapi

5 out of 5
Grand Makel Hotel Topkapi
Maltepe Mah. Serce Kale Sok. No 1-1, Zeytinburnu Istanbul, Istanbul

Bewertungen

7,6

Gut

36 von insgesamt 90 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
21 von insgesamt 90 Gästebewertungen haben eine Bewertung von 8 - Gut" "
17 von insgesamt 90 Gästebewertungen haben eine Bewertung von 6 - Okay" "
10 von insgesamt 90 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
6 von insgesamt 90 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,0/10

Sauberkeit

7,8/10

Personal & Service

7,4/10

Ausstattung

7,4/10

Zustand der Unterkunft

7,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Marcel, Baabe

Antwort von Reservation Department am 7. März 2023
Dear Marcel,Thanks a lot for your kind feedback.We hope to see you again here.Kind Regards

10/10 – Hervorragend

Ali Osman

Aufenthalt von 1 Nacht im November 2022
Antwort von Rezervasyon Departmanı am 5. Dez. 2022
Merhaba Ali Osman Bey,Nazik geri dönüşünüz için teşekkür ederiz.Konaklamanızdan memnun kalmanıza çok sevindik.Sizleri otelimizde tekrar ağırlayabilmeyi umuyoruz.Saygılarımızla

10/10 – Hervorragend

Marcel, Baabe

Aufenthalt von 7 Nächten im Juni 2022

6/10 – Okay

Marcel Roger, Baabe

Verbesserungswürdig: Zustand der Unterkunft
Ich finde es schade dass es nur türkische Programme gibt als ich in der Suite war hatte ich wenigstens die Möglichkeit Netflix zuschauen jetzt war es sehr anstrengend. Im Großen und Ganzen ok aber die Zimmer sind halt schon etwas in die Jahre gekommen. Raucherzimmer wären auch toll oder zumindest auf den Balkon rauchen.
Aufenthalt von 5 Nächten im November 2021
Antwort von Sabiha Sarıcı am 23. Dez. 2021
Dear Marcel, Thanks for your feedback and recommendations. We'll try our best to improve our facilities. We hope to see you here again. Best Regards

10/10 – Hervorragend

Lütfü

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Alles war gut wir sind Zufrieden
Aufenthalt von 9 Nächten im Juli 2021
Antwort von Sabiha Sarıcı am 13. Sept. 2021
Dear Lütfü, Thanks your good feedback. We are looking forward to host you here again. Best Regards

6/10 – Okay

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Einrichtung und die Sauberkeit war in Ordnung Leider war das Personal sehr unfreundlich. Für jedes Getränk musste man gleich zahlen. Auf das Zimmer war nicht möglich zu schreiben.
Aufenthalt von 4 Nächten im April 2021

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Dezember 2020

6/10 – Okay

Feruza

Geschäftlich gereist
Прилетела на 5 ночей , в принципе отель не плохой . Только Внутри все старое. Старый ремонт. Но! Очень хорошая локация. Пешком можно ходить . Так же в отеле есть свой ресторан . Единственное очень раздражали горничные , стучались в 8:30 утра , а так все нормально.
Aufenthalt von 7 Nächten im April 2024

8/10 – Gut

Joan, St. John

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were very friendly and helpful. However, room service needs improvent with how the food is delivered. The food should be covered in order to keep it hot. Otherwise the food was prepared well. The walls are very thin i could hear guest's conversations in the next room which kept me awake until after 2 a.m. Otherwise nice property and conveniently located to where i needed to be.
Aufenthalt von 9 Nächten im Februar 2024
Antwort von Guest Relations Officer am 8. März 2024
Dear Joan,Thank you very much for your comments. Your positive feedback about our team was shared with our management. Your contributive feedback about how the food should be delivered was also shared with our F&B department in order to improve ourselves. Unfortunetely there is nothing we can do about thin walls except you calling reception and changing your room with a quiter one. We will be grateful to see you again in our hotel in close future.Best RegardsGuest Relations OfficerBurcu Gölge

4/10 – Schlecht

Mehmet emin

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Guest Relations Officer am 16. Jan. 2024
Dear Guest,Thank you for taking the time to share your feedback.I am sad to learn that your stay at the Grand Makel Hotel did not fulfill your expectations. Your constructive feedback has been noted and shared with the team and will be used for improvement of our services.We look forward to welcoming you back in the near future..Kind Regards,Guest Relations OfficerBurcu Gölge

10/10 – Hervorragend

Sarbast

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was soo good
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Guest Relations Officer am 27. Dez. 2023
Dear Guest, We are thankful for your comments and the time taken to post them. I am delighted to hear that our services met your expectations. I will ensure that your feedback is shared with the team, this will motivate us to keep working for our ultimate goal, service excellence indeed.I look forward to welcome you back in not a too distant future to Grand Makel HotelKind Regards,Guest Relations OfficerBurcu Gölge

8/10 – Gut

Jena

Gut: Personal & Service
Was my 1st stay in Istanbul having breakfast on the top floor good idea if the have windows clean so we can see the views Front desk staff smoking behind the door not bothering to come out to talk to me You can’t see the smoking you can smell it did give me very good impression sticking his head out and mumbling very sad 😞
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Guest Relations Officer am 6. Nov. 2023
Dear Guest,Above all I want to thank you for taking the time to send your review.I appreciate your positive comments about our hotel and you can be sure that I will share them with the team; this will motivate us to keep working in order to provide the service that our guests expect from us.We look forward to welcoming you back soon..Kind Regards,Guest Relations OfficerBurcu Gölge

6/10 – Okay

Osama

Gut: Personal & Service
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Guest Relations Officer am 30. Okt. 2023
Dear Guest, Thank you very much for your kind comments. Your positive comments and your constructive comments have been shared with all team members. I am happy to hear that you have enjoyed your stay and my team have met your expectations.I look forward to welcome you back in not a too distant future to the Grand Makel Hotel Kind Regards,

6/10 – Okay

Lioudmila

Very bad breakfast.
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von guest relations am 16. Okt. 2023
Dear Guest,Above all I want to thank you for taking the time to send your review.I appreciate your positive comments about our hotel and you can be sure that I will share them with the team; this will motivate us to keep working in order to provide the service that our guests expect from us.We look forward to welcoming you back soon..Kind Regards,Guest Relation OfficerBurcu Gölge

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Girişten itibaren somurtkan ve bunaldığı belli personel, otel restoranı çok özensiz, asansör beklemek büyük sorun, odalar eski ama temiz, prizler adeta gizlenmiş. Otoparkı var diye seçtim ama burası yerine başka bir otel ve otopark şeklinde ayarlanabilir.
Aufenthalt von 2 Nächten im September 2023
Antwort von guest relations am 11. Okt. 2023
Dear Guest,Thank you for taking the time to share your feedback.I am sad to learn that your stay at the Grand Makel Hotel did not fulfill your expectations. Your constructive feedback has been noted and shared with the team and will be used for improvement of our services.We look forward to welcoming you back in the near future..Kind Regards,Guest Relation OfficerBurcu Gölge

10/10 – Hervorragend

Abdelkrim

Aufenthalt von 5 Nächten im September 2023
Antwort von Guest Relations Officer am 29. Sept. 2023
Dear Guest, We are thankful for your comments and the time taken to post them. I am delighted to hear that our services met your expectations. I will ensure that your feedback is shared with the team, this will motivate us to keep working for our ultimate goal, service excellence indeed.I look forward to welcome you back in not a too distant future to Grand Makel HotelKind Regards,Guest Relations OfficerBurcu Gölge

2/10 – Ungenügend

Mamoun

Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 4 Nächten im August 2023
Antwort von Guest Relations Officer am 29. Sept. 2023
Dear Guest,First of all I would like to take this opportunity to thank you for choosing the Grand Makel Hotel for your recent stay.I was sorry to hear that your stay did not uphold to the Grand Makel Hotel standards and excellence we strive to deliver consistently. Your elaborate feedback will be extremely valuable as it provides us with an opportunity to assess and improve our service at every level.I hope we can have the chance to serve you in the future in order to again back your trust..Kind Regards,Guest Relations OfficerBurcu Gölge

10/10 – Hervorragend

malak

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very clean i like the hostes thus very classy very resembles for the price and pursu she is the best from tbe trM uou should like her
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Guest Relations Officer am 4. Juli 2023
Dear Guest, We are thankful for your comments and the time taken to post them. I am delighted to hear that our services met your expectations. I will ensure that your feedback is shared with the team, this will motivate us to keep working for our ultimate goal, service excellence indeed.I look forward to welcome you back in not a too distant future to Grand Makel HotelKind Regards,Guest Relation OfficerBurcu Gölge

2/10 – Ungenügend

Orazmuhammet

Aufenthalt von 1 Nacht im Juni 2023
Antwort von Guest Relation Officer am 19. Juni 2023
Dear Guest,Thank you for taking the time to share your feedback.I am sad to learn that your stay at the Grand Makel Hotel did not fulfill your expectations. Your constructive feedback has been noted and shared with the team and will be used for improvement of our services.We look forward to welcoming you back in the near future..Kind Regards,Guest Relation OfficerBurcu Gölge

10/10 – Hervorragend

Nabil Haj

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very welcoming hotel, I usually stay in Grand Makel when I come to Turkey. Staff are professionals and friendly, check in was easy with Emre, and the manager Burcu was amazing and she was making sure the guests are satisfied and happy with their stay at the hotel. I recommended this hotel if you are traveling for business or with your family
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Guest Relations Officer am 10. Juni 2023
Dear Guest, We are thankful for your comments and the time taken to post them. I am delighted to hear that our services met your expectations. I will ensure that your feedback is shared with the team, this will motivate us to keep working for our ultimate goal, service excellence indeed.I look forward to welcome you back in not a too distant future to Grand Makel HotelKind Regards,Guest Relations OfficerBurcu Gölge

10/10 – Hervorragend

Orazmuhammet

Aufenthalt von 2 Nächten im Mai 2023
Antwort von Reservation Department am 17. Mai 2023
Orazmuhammet Bey,Nazik geri dönüşünüz için teşekkür ederiz.Konaklamanızdan memnun kalmanıza çok sevindik.Sizleri otelimizde tekrar ağırlamayı heyecanla bekliyoruz.Saygılarımla

6/10 – Okay

Andrew

Aufenthalt von 5 Nächten im November 2022

10/10 – Hervorragend

Glexer

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2022
Antwort von Reservation Department am 17. Nov. 2022
Dear Glexer,Thanks a lot for your positive feedback.We are glad to hear that you enjoyed your stay.We are looking forward to welcome you again.Best Regards

10/10 – Hervorragend

Paul

Aufenthalt von 1 Nacht im November 2022
Antwort von Reservation Department am 14. Nov. 2022
Dear Paul,Thank you for your positive feedback.It was our great pleasure to host you.We hope to see you again.Best Regards

8/10 – Gut

Mehdi

Aufenthalt von 6 Nächten im Oktober 2022

6/10 – Okay

Aaron

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Nice staff poor room condition phone and airconditioning not working in the room, pool spa not open even in hot days it’s always under renovation apparently, area around is good coffee shop restaurant bus train 5 minutes walking it’s definitely not 5 star maybe 3-4 star but over all turkey hotels are all over rated any hotel you chose take 1-2 stars away from what the state on the website. Never trust the photos of any hotels I have stayed in many hotels in Istanbul and Antalya none of them match the photos
Aufenthalt von 4 Nächten im September 2022
Antwort von Reservation Department am 9. Nov. 2022
Dear Aaron,Thanks a lot for your kind feedback!Our Spa has been completely demolished and being rebuilt in order to provide better service to our valued guests. That's why it takes a long time to be open. The renovation works will be finished by the new year and We will welcome 2023 with our new spa.I hope you will stay again in our hotel and experience our new facilities.Best Regards

4/10 – Schlecht

ÖZKAN

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im September 2022
Antwort von Reservation Department am 9. Nov. 2022
Sayın Özkan,Geri dönüşünüz için teşekkür ederiz.Sizlere daha iyi hizmet sunabilmek için daha çok çalışacağız.Saygılarımla

8/10 – Gut

Roshni

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Een fijn hotel met correcte beveiliging. Het ontbijt heb ik helaas gemist. Het is vooral een hygiënisch hotel! Mooie grote ruime kamer wat betreft de standaard kamer. En snelle service als je de receptie belt vanuit je kamer.
Aufenthalt von 1 Nacht im September 2022
Antwort von Reservation Department am 9. Nov. 2022
Dear Roshini,Thanks a lot for your kind feedback!We hope to welcome you again in our hotel.Best Regards

8/10 – Gut

Medhat

Aufenthalt von 3 Nächten im September 2022

10/10 – Hervorragend

Yildiz

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im September 2022
Antwort von Reservation Department am 9. Nov. 2022
Sayın Yıldız,Nazik geri dönüşünüz için çok teşekkür ederiz!Sizi otelimizde tekrar ağırlamayı umuyoruz.Saygılarımla

8/10 – Gut

Samer

Aufenthalt von 2 Nächten im August 2022

2/10 – Ungenügend

Andy

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
This property I did not like it at all. Yes it’s convenient because you have restaurants very close to the hotel. Which is convenient. But is relatively far from the main area in Istanbul. The air conditioning system was horrible, did not cool the room at all. The Wifi connection was horrible.
Aufenthalt von 7 Nächten im Juli 2022

8/10 – Gut

Asjad

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 3 Nächten im August 2022

10/10 – Hervorragend

Niesha

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I absolutely will be back, I enjoy my stay, the staff were extremely helpful. The only thing the I’m not used to is not ice machines…(I think that’s an American thing). But it was perfect. Do yourself a favor and stay here, the view is gorgeous as well. And room service, top notch!!
Aufenthalt von 5 Nächten im Juli 2022

4/10 – Schlecht

Patrice

Verbesserungswürdig: Personal & Service
Aufenthalt von 9 Nächten im Juni 2022

2/10 – Ungenügend

Shaker

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The home keeping not often the restaurant service it’s very bad
Aufenthalt von 2 Nächten im Juni 2022

10/10 – Hervorragend

Carla

Aufenthalt von 1 Nacht im Juni 2022

6/10 – Okay

iman

Mit der Familie gereist
Gut: Sauberkeit und Komfort des Zimmers
It didn't look like 5star hotel
I thought I booked 5 star hotel and its going to be very nice hotel but it turns like 3star hotel.. I didn't like the small of the hotel and it looks old hotel and they need to put in the front desk some one to speak good English
Aufenthalt von 1 Nacht im Mai 2022

4/10 – Schlecht

Linda

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Mon mari et moi avons passé 5 nuits dans cette hôtel. Le seul point positif est qu’il est a 5min à pied du tramway T1 qui dessert les grands points touristiques et vous permet de ne pas compter sur les taxis (a éviter fortement beaucoup beaucoup d’escrocs !). L’hôtel est vieillot, les chambres pareil avec beaucoup de rafistolages, il y a que le restaurant qui est moderne mais cher pour ce que c’est. Cependant le personnel était sympa, sauf la jeune femme a l’accueil derrière l’ordi le soir, pas aimable du tout…
Aufenthalt von 5 Nächten im Mai 2022

6/10 – Okay

Nicholas

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
This is NOT a 5-star hotel. It was a good stay but when I book 5star that’s what I expect. Disappointed. For the $ pick something different.
Aufenthalt von 1 Nacht im Mai 2022
Antwort von Sabiha Sarıcı am 18. Mai 2022
Dear Nicholas, Thanks for your feedback. We'll try harder to improve our service and facilities. Best Regards

10/10 – Hervorragend

Anas

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Vey nice and spacious rooms, friendly team and helpful, modern decoration and good condition, prime location.
Aufenthalt von 7 Nächten im April 2022
Antwort von Sabiha Sarıcı am 6. Mai 2022
Dear Anas, Seeing that you enjoyed your stay makes us really happy. We are grateful for your nice review, thanks a lot! Hope to see you here again! Best Regards

10/10 – Hervorragend

Burhan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel
It’s a pretty good hotel. I have no complaints.
Aufenthalt von 10 Nächten im März 2022
Antwort von Sabiha Sarıcı am 22. März 2022
Dear Burhan, We are happy to see that you enjoyed your stay. Thank you very much for your kind feedback. We hope to see you again. Best Regards

10/10 – Hervorragend

Ahood

Aufenthalt von 5 Nächten im Februar 2022
Antwort von Sabiha Sarıcı am 17. März 2022
Dear Ahood, It's nice to see that you enjoyed your stay. We are very grateful for your positive review. We hope to see you again soon. Best Regards

10/10 – Hervorragend

Lucia, TALLAHASSEE

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was one of the hotels recommended to me during my stay to recover from surgery. The staff is friendly and very responsive to any issues you may have. It is within walking distance to public transportation, shopping, dining, a short drive to the hospital. If you're a vegan like me, a local grocery is right around the corner with plenty of fresh vegetables and fruit. Be sure to request a room on an upper floor to get the best internet connection as well as some nice city views. I recommend the Single City View. It's difficult to gauge size from the photos, but for a person traveling alone, it was very comfortable. The area seems quite safe and, as a single female, I was quite comfortable walking to and from this hotel both during the day and evening. As I made friends in the area, I didn't have time to check out the amenities, but I'm sure they are great, too. Again, I enjoyed my stay. I have recommended this hotel to several people on YouTube who messaged me about my experience, but I guess the best review I can give is to say that I plan on returning to Turkey later this year and if I do, I would like to stay at the Grand Makel again.
Aufenthalt von 7 Nächten im Februar 2022
Antwort von Ulas BASKAYA (Front Office Manager) am 10. März 2022
Miss Lucia, First of all, thank you very much for these nice comments We promise that we will please you in the same way when you come to our hotel again, we look forward to seeing you back at our hotel and watching your new videos for youtube, Sincerely

10/10 – Hervorragend

Alperen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I like very much
Aufenthalt von 1 Nacht im Februar 2022
Antwort von Sabiha Sarıcı am 9. Feb. 2022
Alperen Bey, güzel değerlendirmeniz için çok teşekkür ederiz. Sizleri ağırlamaktan büyük mutluluk duyduk. Sizi tekrar ağırlamayı sabırsızlıkla bekliyoruz. Saygılarımla

10/10 – Hervorragend

saad

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2021
Antwort von Sabiha Sarıcı am 27. Dez. 2021
Dear Saad, Thanks a lot for your kind feedback. We are very happy to see that you enjoyed your stay. We are looking forward to see you here again. Best Regards

10/10 – Hervorragend

Ejder

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2021
Antwort von Sabiha Sarıcı am 24. Dez. 2021
Dear Ejder, Thanks a lot for your kind feedback. It's very nice to see that you enjoyed your stay. We hope to see you again here. Best Regards

10/10 – Hervorragend

Timothy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good hotel and nice helpful staff
Aufenthalt von 3 Nächten im Dezember 2021
Antwort von Sabiha Sarıcı am 23. Dez. 2021
Dear Timothy, It's so nice to see your kind comment.Thanks a lot for your feedback.We are looking forward to see you here again. Best Regards

10/10 – Hervorragend

phillip

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Enjoyed my stay
Aufenthalt von 4 Nächten im November 2021
Antwort von Sabiha Sarıcı am 23. Dez. 2021
Dear Phillip, Thanks for your kind feedback. It's nice to hear that you enjoyed your stay.We are looking forward to see you here again. Best Regards,

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
not good experience
not as expected
Aufenthalt von 1 Nacht im Oktober 2021
Antwort von Sabiha Sarıcı am 23. Dez. 2021
Dear Madam/Sir, We are sorry to hear your dissatisfaction. We hope to host you again in our hotel.Thanks for your feedback. Best Regards