Innenpool, geöffnet von 10:00 Uhr bis 20:00 Uhr, Liegestühle

Bewertungen von Centro Westside by Rotana

Centro Westside by Rotana
Mahmutbey Mah Tasocagi Yolu Cd, No 39/c Bagcilar, Istanbul, TR

Bewertungen

8,0

Sehr gut

134 von insgesamt 290 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
83 von insgesamt 290 Gästebewertungen haben eine Bewertung von 8 - Gut" "
25 von insgesamt 290 Gästebewertungen haben eine Bewertung von 6 - Okay" "
23 von insgesamt 290 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
25 von insgesamt 290 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,4/10

Personal & Service

8,0/10

Ausstattung

8,0/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Tülay

Aufenthalt von 2 Nächten im März 2024
Antwort von Pelin Deniz am 7. Apr. 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

8/10 – Gut

Murat, Floersheim

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Old and need renovation
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Pelin Deniz am 28. Feb. 2024
Dear Guest, First of all, we would like to thank you for taking the time to share the details of your experience. We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul. We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name. Once again thank you for your visit and we look forward to welcome you back again in the not too distant future. Pelin Deniz Guest Relation Supervisor Kind Regards,

2/10 – Ungenügend

Kemal

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Pelin Deniz am 25. Jan. 2024
Dear Guest,Thank you very much for choosing Centro Westside By Rotona Hotel and sharing your valuable comments with us.We would like to express that we are genuinely sorry for this situation experienced during your stay. Your comments are always guiding us on our path to continuously improving our services and guest satisfactionWe look forward to the opportunity to welcome you back and to show you our services at their best.Yours sincerely,Hotel Management

8/10 – Gut

Kubilay

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Otelin personeli çok iyi ve her konuda yardımcı olmaya çalışıyor. Çok memnun kaldık, özellikle de bizimle ilgilenen arkadaşlar Kaan, Furkan, Selimcan ve diğerleri. Teşekkürler.
Aufenthalt von 6 Nächten im Oktober 2023
Antwort von Otel Yönetimi am 28. Okt. 2023
Sayın Kubilay,Güzel geri bildiriminiz için teşekkür ederiz! Otelimizdeki deneyiminizden memnun kaldığınızı duyduğumuza sevindik. Kaan, Furkan, Selimcan ve diğer ilgili arkadaşların yardımseverliği sizin için önemli bir katkı sağlamış gibi görünüyor.Sizin gibi değerli misafirlerimizin memnuniyeti, bizim için en büyük ödüldür. Bir dahaki ziyaretinizde de aynı kaliteli hizmeti sunabilmek adına elimizden gelenin en iyisini yapmaya devam edeceğiz.

10/10 – Hervorragend

Beyza

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Çok güzel bir oteldi. Ilginizden dolayi, yardimci olmaniz icin ve güzel konaklamaniz icin cok tesekkür ederiz. Ayrica Yasin Bey, Furkan Bey ve Kaan Bey‘e ilgilerinden ve yardimci olmalarindan dolayi cok tesekkür ederiz. Berlinden selamlar :)
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Otel Yönetimi am 25. Okt. 2023
Değerli Misafirimiz Beyza,Güzel geri bildiriminiz ve nazik sözleriniz için teşekkür ederiz! Otelimizdeki konaklamanızın güzel geçtiğini duyduğumuza sevindik. Yasin Bey, Furkan Bey ve Kaan Bey'in ilgi ve yardımlarından memnun kaldığınızı bilmek bizim için büyük bir mutluluk.Sizin gibi değerli misafirlerimizin olumlu deneyimleri, bizim için en büyük ödüllerden biridir. Berlinden selamları ileteceğiz.Bir sonraki ziyaretinizde de sizi ağırlamaktan mutluluk duyacağımızı belirtmek isteriz. İyi günler dileriz!Saygılarımızla

10/10 – Hervorragend

Mevlüt

Aufenthalt von 4 Nächten im September 2023
Antwort von Hotel Management am 7. Okt. 2023
Dear Mevlüt,Thank you for taking the time to share your positive feedback with us.We look forward to the pleasure of serving you again in the future.Your satisfaction is our priority.Kind regards,Guest Relations Management

10/10 – Hervorragend

Furat

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im September 2023
Antwort von Hotel Management am 9. Sept. 2023
Dear Furat,Thank you for taking the time to share your positive feedback with us.We look forward to the pleasure of serving you again in the future.Your satisfaction is our priority.Kind regards,Hotel management

8/10 – Gut

Feyme

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im September 2023
Antwort von Hotel Management am 9. Sept. 2023
Dear Feyme,Thank you for taking the time to share your positive feedback with us.We look forward to the pleasure of serving you again in the future.Your satisfaction is our priority.Kind regards,Hotel management

10/10 – Hervorragend

Dogukan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023
Antwort von Hotel Management am 4. Sept. 2023
Dear Doğukan,Thank you for taking the time to share your positive feedback with us.We look forward to the pleasure of serving you again in the future.Your satisfaction is our priority.Kind regards,Hotel management

4/10 – Schlecht

Zeynep

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Wir haben nie saubere Handtücher bekommen und der Boden war konstant schmutzig! Das WC wurde nie gesäubert. Schwimmmützen waren obligatorisch, wir mussten es kaufen. Jedoch waren einige Gäste OHNE im Pool! Frechheit. Jeden Abend haben wir Wasser bestellt -> Lieferzeit: 1.5-2 Stunden. Und in der letzten Nacht hat man es vergessen. Nie wieder.
Aufenthalt von 7 Nächten im August 2023
Antwort von Hotel Management am 11. Aug. 2023
Hello,We appreciate you sharing your feedback from your stay on August 11, 2023. We sincerely apologize for the inconveniences you experienced during your time with us. It's disappointing to hear about the cleanliness issues you encountered, as well as the delay in towel and water delivery.Your concerns about the cleanliness of the room and the timeliness of our services have been noted, and we will be taking steps to address these issues to ensure they don't happen again in the future. Your feedback is invaluable to us as it helps us identify areas where we can improve and provide a better experience for our guests.We understand your frustration and disappointment, and we are truly sorry that your stay did not meet your expectations. We hope you will consider giving us another chance in the future to provide you with the quality stay that you deserve.Thank you for your feedback.Best regards,Hotel Management

8/10 – Gut

Filiz

Mit der Familie gereist
Gut: Personal & Service und Komfort des Zimmers
Im ganz und kurz zusammengefasst, ist Hotel empfehlenswert. Nicht immer sauber, je nach Bedarf oder mann muss immer melden. Frühstück war sehr grossartig aber nicht alles zu handen. Liebe Grüsse
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Hotel Management am 31. Juli 2023
Dear Filiz,Thank you for staying with us and taking the time to share your feedback. We apologize for any inconvenience you may have experienced regarding the cleanliness. Our housekeeping team works diligently to maintain a high standard of cleanliness throughout the hotel, and we regret that we fell short of your expectations. Your feedback is valuable to us, and we will ensure that necessary steps are taken to improve in this area.Regarding the availability of items during breakfast, we appreciate your feedback and will review our offerings to ensure a more seamless dining experience for our guests. Thank you once again for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.Regards

2/10 – Ungenügend

hassanen

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im Juli 2023
Antwort von Hotel Management am 31. Juli 2023
Dear Guest,Thank you for evaluating our hotel. We would like to welcome you again in our hotel in the future and provide a better service.Regards

4/10 – Schlecht

Djordje

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
kleine Anfragen wie neue Badtücher oder ein Taxi funktionieren gut, Küche gibt sich Mühe und zaubert eine gute Mahlzeit auch in der Nacht, ist sehr gut. Sauberkeit konnte nicht auf das nötige 5 Sterne Niveau gebracht werden. Facility Crew sollte denn ganzen Tag vor Ort sein und ein gutes Stück besser werden.
Aufenthalt von 7 Nächten im März 2023
Antwort von Erdi Mehmet KARA Front Office Manager am 4. Apr. 2023
Dear Guest,Thank you for your feedback about our hotel as Centro Westside and Westside Residence team. We evaluate the constructive comments of our guests and try to improve our services accordingly. We hope to have the opportunity to welcome you again in our hotel and provide better service in the future.Kind regards,Erdi Mehmet KARAFront Office Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Oktober 2019
Antwort von GM am 8. Dez. 2019
Dear Valued Guest, Thank you for taking the time to share your experience with us. I would like to sincerely thank you for choosing to stay at Westside Arjaan by Rotana, Istanbul during your visit in Istanbul. We're hoping to welcome you back to Centro Westside & Westside Arjaan by Rotana Istanbul very soon. Best Regards Emre Gulluler General Manager

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 1 Nacht im Juli 2019
Antwort von GM am 8. Dez. 2019
Dear Valued Guest, Thank you for taking the time to share your experience with us. I would like to sincerely thank you for choosing to stay at Westside Arjaan by Rotana, Istanbul during your visit in Istanbul. We're hoping to welcome you back to Centro Westside & Westside Arjaan by Rotana Istanbul very soon. Best Regards Emre Gulluler General Manager

2/10 – Ungenügend

Verifizierter Reisender

Aufenthalt von 5 Nächten im April 2019
Antwort von Ebru Imali Reservation Agent am 22. Apr. 2019
Dear Guest ; Thank you for choosing Centro WestSide Istanbul & WestSide Arjaan by Rotana Istanbul and we look forward to welcoming you. It is our pleasure to be of service to you and we hope that you will have a memorable stay in our hotel. Ebru Imali Reservation Agent

10/10 – Hervorragend

Crn, stuttgart

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Es war ein sauberes, sehr schönes und gemütlich eingerichtetes hotel. Personal war sehr sehr freundlich. Das hotel ist mit dem auto ca. 25-30min vom zentrum entfernt, was aber nicht unbedingt schlecht war. Wir werden aufjedenfall bei unserem nächsten aufenthalt das G Rotana wieder besuchen!
Aufenthalt von 4 Nächten im Dezember 2018
Antwort von Emre Kocamustafaogullari am 13. Jan. 2019
Dear Crn, Many thanks for your review. My team and I are very happy that you have enjoyed your recent stay with us here at Centro WestSide & WestSide Arjaan by Rotana Istanbul Hotel. We are happy to know that our level of service was up to your expectations and hope to see you once again in the near future. Kind Regards, Emre Kocamustafaogullari General Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Schönes und freundliches Hotel. Zimmer war sauber uns das Bett bequem. Gerne wieder!!
Aufenthalt von 2 Nächten im Dezember 2018
Antwort von Emre Kocamustafaogullari am 12. Dez. 2018
Dear Valuable Guest, We are delighted to know that you loved your stay here at Centro WestSide & WestSide Arjaan by Rotana Istanbul Hotel. Thank you for your positive review and we look forward to welcoming you once again! Kind Regards, Emre Kocamustafaogullari General Manager

6/10 – Okay

A, NRW

Gut: Personal & Service und Komfort des Zimmers
Ganz ok
Es ist ein sehr neues Hotel, das Personal ist sehr freundlich und sehr hilfsbereit. Das Check In war leider nicht wie geplant um 15 Uhr sondern erst um 17:30 Uhr . Laut dem Personal habe der vorherige Kunde ziemlich spät ausgecheckt. Meinem Mann und mir wurde ein Essen ausgegeben und im Anschluss ein Upgrade vorgeschlagen. Das Zimmer war auf der 32. Etage. Das Angebot haben wir nicht akzeptiert, da uns beiden im Aufzug auf dem Weg in die 32. Etage total schwindelig geworden ist. Entweder waren wir übermüdet oder irgendwas stimmt mit dem Hotel nicht. Um 17:30 durften wir endlich in unser gebuchtes Zimmer. Das Zimmer war an sich sehr schön, die Sauberkeit OK bis auf Kleinigkeiten, dies lag evtl. an dem späten auschecken des vorigen Kunden?! Das Hotel habe noch keine Zulassung für Alkohol. Es gibt kostenlose Parkplätze.
Aufenthalt von 1 Nacht im August 2018
Antwort von Emre Kocamustafaogullari am 23. Nov. 2018
Dear A, Thank you for your constructive feedback! We always strive to improve our service for our valued customers and will definitely take note of your comments to ensure that you have an exceptional stay with us when you visit us next time. We hope to see you in the near future once again Kind Regards, Emre Kocamustafaogullari General Manager

4/10 – Schlecht

Hind

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
I stayed in 5 different hotels during my visit to Istanbul this time. Thid Rotana was unfortunately the worst. The rooms were very dirty. The first room they gave me smelled like pee, then they moved me to a suite which was also dirty with dust and stains all over the floor and smelly pillows. The lication is also inconvenient, not pedestrian friendly, you will have to take a taxi to go anywhere and not much is going on in the area beside Mall of Istanbul really. Anyway the poor cleanliness is the main reason why this Rotana is a terrible choice, I checked 2 nights early and left my nonrefundable charge because I couldn't stand the nasty bed and the dusty stained floors. I stayed in Rotanas before and they were typically great this one falls far below the standard. The interesting part is that the public areas are very clean which goes to show that the staff actually knows how to clean properly they just slack when it comes to areas where no one is checking.
Aufenthalt von 4 Nächten im April 2024
Antwort von Pelin Deniz am 7. Mai 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

10/10 – Hervorragend

Salem

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place.
Aufenthalt von 1 Nacht im April 2024
Antwort von Pelin Deniz am 18. Apr. 2024
- Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

8/10 – Gut

Angela

Aufenthalt von 2 Nächten im April 2024
Antwort von Pelin Deniz am 14. Apr. 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

10/10 – Hervorragend

Ahmed

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I will definitely be back
Aufenthalt von 3 Nächten im März 2024
Antwort von Pelin Deniz am 24. März 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

10/10 – Hervorragend

Ahmed

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice location good service excellent customer service I will definitely be back to this place
Aufenthalt von 2 Nächten im März 2024
Antwort von Pelin Deniz am 7. März 2024
Dear Guest, First of all, we would like to thank you for taking the time to share the details of your experience. We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul. We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name. Once again thank you for your visit and we look forward to welcome you back again in the not too distant future. Pelin Deniz Guest Relation Supervisor Kind Regards,

8/10 – Gut

Babatunde

Gut: Personal & Service und Zustand der Unterkunft
nice
Aufenthalt von 28 Nächten im Februar 2024
Antwort von Pelin Deniz am 6. März 2024
- Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

10/10 – Hervorragend

Dakhaz

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It is very good hotel
Aufenthalt von 1 Nacht im März 2024
Antwort von Pelin Deniz am 4. März 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

8/10 – Gut

Faisal

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Vi bodde på dette hotellet for 7 netter og fant den middels grei sammenlignet med mange andre hoteller. Det manglet en god del fasiliteter som Tyrkisk hamam, fungerende sauna og dårlig utvalg av frokost buffer. Inne Basseng hadde også veldig kalt vann ca 18 grader som er unormalt i slike hotell så barna ble litt skuffet. Det første suite vi fikk hadde ekstremt vond kloakk luft, men ble byttet på 5 min uten noe stress. På positive siden var det fin utsikt, relativt fresh hotell. Personell var veldig hyggelige og hjelpsomme fra A til Å. Alt i alt en sterk 3.
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Pelin Deniz am 4. März 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

10/10 – Hervorragend

Dakhaz

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good hotel
Aufenthalt von 1 Nacht im März 2024
Antwort von Pelin Deniz am 4. März 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

10/10 – Hervorragend

Hawar

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bra pris
Ett bra ställe till de som vill bo på hotell lägenhet Lite problem med kommunikationen det gäller att åka taxi till närmaste mall Eller outlet
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Pelin Deniz am 26. Feb. 2024
Dear Guest, First of all, we would like to thank you for taking the time to share the details of your experience. We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul. We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name. Once again thank you for your visit and we look forward to welcome you back again in the not too distant future. Pelin Deniz Guest Relation Supervisor Kind Regards,

10/10 – Hervorragend

Osman Alp

Gut: Personal & Service
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Pelin Deniz am 24. Feb. 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

8/10 – Gut

Berk

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Herşey gayet iyi
Daha önceden 2 defa kaldım. 3. Kalışımız. Otel fiyat performans olarak gayet iyi. Çalışanların davranışı ve tutumundan da memnunum. Şehir otellerine kıyasla bakımlı, temiz ve lüks bir otel. Tavsiye ederim.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Pelin Deniz am 21. Feb. 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

2/10 – Ungenügend

Verifizierter Reisender

Gut: Komfort des Zimmers
Verbesserungswürdig: Sauberkeit und Personal & Service
Temiz Değil/Not Clean
It should never be preferred due to hygiene issues 1.room: I chose a suite room for 1 night. When I entered the room, I noticed that the air conditioner was disturbingly loud. The technical team checked and stated that the engine was broken. The relevant staff helped me to move to another room. Since there was no other suite, they directed me to a 1+1 room instead of a suite. 2.room: When I took the towel after showering in the new room, I observed that it was dirty. The refrigerator was not working externally. For this reason, I transferred me to another 1+1 room. When I moved to the other 1+1 room, I observed that the floors were dirty, unclean and dusty. I requested another 1+1 clean room again. The staff helped me and allowed me to choose a room by visiting 3 rooms one by one. When I visited the 3 rooms, the first 2 rooms were dirty and not clean. The floors were dusty and dirty. I chose the 3rd room, which was the cleanest among them. 3.room: When I went to the 3rd room, I observed that there was someone else's underwear in the small toilet. I reported the situation to the authorized personnel, but I had to use it because I changed rooms 3 times during the day. Externally, I told them there were no slippers in the room and the slippers arrived 30 minutes later. I changed 3 rooms in 1 day. I had problems in every room. Reception staff, technical staff and bellboy are helpful. However, this is a hotel that should never be preferred due to cleanliness and hygiene issues.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 19. Feb. 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

10/10 – Hervorragend

Azamat

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 19. Feb. 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

10/10 – Hervorragend

Ender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Pelin Deniz am 13. Feb. 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation SupervisorKind Regards,

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Pelin Deniz am 12. Feb. 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

8/10 – Gut

Anil

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Pelin Deniz am 12. Feb. 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

4/10 – Schlecht

Israfil

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The rooms are not clean and need some renovation and the windows make noise on high floor
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Pelin Deniz am 30. Jan. 2024
Dear Guest,Firstly, we would like to thank you for choosing our hotel.We are sorry we were not able to provide you with the quality of services you deserve.Once again thank you for being our guest and we are looking forward to having a pleasure of welcoming you to our hotel again soon.Kind Regards,Hotel Management

6/10 – Okay

Shalina

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
We will not return to this property and we will not recommend it because of the unprofessional and discourteous staff.The receptionist staff upon us checking in seemed overwhelmed and stressed in her words and actions as she checked us in.There was No Internet service available upon arrival for approximately 6hours with no update from hotel staff. This was a huge inconvenience for us as we were transiting and choose this hotel solely for a few hours sleep, confirm ongoing airline flights and to check in on the next leg of our journey. Never again.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Pelin Deniz am 30. Jan. 2024
Dear Guest, First of all, we would like to thank you for taking the time to share the details of your experience. We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul. We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name. Once again thank you for your visit and we look forward to welcome you back again in the not too distant future. Pelin Deniz Guest Relation Supervisor Kind Regards,

10/10 – Hervorragend

Dilara

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Pelin Deniz am 25. Jan. 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

10/10 – Hervorragend

mishal

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Pelin Deniz am 23. Jan. 2024
Dear Mishal Alghamdi,Thank you very much for sharing your opinions about our hotel with us. We would be pleased to welcome you again at our hotel in the future.Best Regards,Pelin DenizGuest Relation Supervisor

10/10 – Hervorragend

Marc

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Pelin Deniz am 23. Jan. 2024
Dear GuestFirst of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Best Regards,Pelin DenizGuest Relation Supervisor

10/10 – Hervorragend

Mehmet Kursad

Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Pelin Deniz am 23. Jan. 2024
Sayın Mehmet,Otelimizi tercih ederek değerli görüşlerinizi paylaştığınız için teşekkür ederiz. Otelimizden ve hizmetlerimizden memnun kaldığınızı öğrenmiş olmaktan mutluluk duymaktayız. Amacımız, değerli misafirlerimize üstün konfor ve en kaliteli hizmeti güleryüzlü çalışma arkadaşlarımız ile sunmaktır. İstanbul'a gerçekleştireceğiniz tüm seyahatlerde sizi ağırlayabilmek ümidiyle.SaygılarımızlaPelin DenizGuest Relation Supervisor

2/10 – Ungenügend

Farzad

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Pelin Deniz am 23. Jan. 2024
Dear GuestFirstly, we would like to thank you for choosing our hotel.We are sorry we were not able to provide you with the quality of services you deserve.Once again thank you for being our guest and we are looking forward to having a pleasure of welcoming you to our hotel again soon.Pelin DenizGuest Relation Supervisor Kind Regards,

10/10 – Hervorragend

Dimitrios

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Pelin Deniz am 23. Jan. 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Best Regards,Pelin DenizGuest Relation Supervisor

10/10 – Hervorragend

Abdulaziz

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
harika
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Pelin Deniz am 23. Jan. 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Best Regards,Pelin DenizGuest Relation Supervisor

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
My stay at this hotel was excellent, I was upgraded for free to a suite as they didn’t have room available when I checked in. Overall it was a pleasant hotel experience
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Pelin Deniz am 23. Jan. 2024
Dear GuestFirst of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Best Regards,Pelin DenizGuest Relation Supervisor

6/10 – Okay

ömer

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Pelin Deniz am 23. Jan. 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Best Regards,Pelin DenizGuest Relation Supervisor

4/10 – Schlecht

M. F. Hasan

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Below expectations
The place is generally below expectations.. rooms are not properly cleaned.. overall the furniture and amenities are worn out and misused furniture seems to be left without replacement or recovery.. Staff were average attitude wise and the same thing goes for their uniforms which seem to be overused and not renewed for a long time.. Overall it was below expectations even though i generally dont expect extravagance from Rotana
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Pelin Deniz am 23. Jan. 2024
Dear Guest,Firstly, we would like to thank you for choosing our hotel.We are sorry we were not able to provide you with the quality of services you deserve.Once again thank you for being our guest and we are looking forward to having a pleasure of welcoming you to our hotel again soon.Best Regards,Pelin DenizGuest Relation Supervisor

2/10 – Ungenügend

Yasin

Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Pelin Deniz am 23. Jan. 2024
Dear Guest,Firstly, we would like to thank you for choosing our hotel.We are sorry we were not able to provide you with the quality of services you deserve.Once again thank you for being our guest and we are looking forward to having a pleasure of welcoming you to our hotel again soon.Best Regards,Pelin DenizGuest Relation Supervisor

10/10 – Hervorragend

Matthew, Arlington

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Pelin Deniz am 23. Jan. 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Best Regards,Pelin DenizGuest Relation Supervisor