Privilege, Doppelzimmer, 1 Doppelbett, Balkon, Seeblick | Minibar, Zimmersafe, individuell dekoriert, individuell eingerichtet

Bewertungen von Mercure Ismailia Forsan Island Hotel

4 out of 5
Mercure Ismailia Forsan Island Hotel
Forsan Island, PO Box 77, Ismailia

Bewertungen

8,8

Hervorragend

33 von insgesamt 55 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
15 von insgesamt 55 Gästebewertungen haben eine Bewertung von 8 - Gut" "
4 von insgesamt 55 Gästebewertungen haben eine Bewertung von 6 - Okay" "
1 von insgesamt 55 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
2 von insgesamt 55 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,8/10

Personal & Service

8,6/10

Ausstattung

8,2/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Abgewohntes Hotel
Das Hotel ist völlig veraltet und heruntergekommen. Das Frühstück ist unterirdisch und die teppichböden in den Zimmern fleckig und löchrig
Aufenthalt von 17 Nächten im April 2019
Antwort von Galal Rouchdi am 19. Juni 2019
Lieber Gast, Wir bedauern aufrichtig Ihre Enttäuschung über Ihren Aufenthalt im Mercure Ismailia Forsan Island. Wir sind jedoch dankbar, dass Sie uns Ihre Kommentare mitteilen, da sie uns helfen, Problembereiche zu identifizieren und die zukünftigen Erfahrungen unserer Gäste so schnell wie möglich zu verbessern. Wir bedauern Ihre Enttäuschung mit unserem Frühstücksbuffet. Wir bieten eine große Auswahl an Naschkatzen für beide Gäste. Deshalb bieten wir immer eine Auswahl an warmen und kalten, süßen und salzigen Speisen sowie frischem Obst, Müsli und Joghurt. Wir können Ihnen versichern, dass Ihre Kommentare von uns sehr ernst genommen werden und helfen uns, unseren Service zu verbessern. Wir danken Ihnen nochmals für die Zeit, die Sie verbracht haben, und hoffen, dass Ihre Wahl für Ihren nächsten Urlaub im Mercure Ismailia Forsan Island fortgesetzt wird, trotz der Dinge, die Sie nach Ihrem Aufenthalt kommentiert haben, damit wir die Gelegenheit haben, das Vertrauen in unser Unternehmen wiederherzustellen bald. Galal Rouchdi Generaldirektor

10/10 – Hervorragend

ashraf, baltimore

Gut: Personal & Service
Aufenthalt von 9 Nächten im Mai 2024

10/10 – Hervorragend

ashraf, baltimore

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
People there are amazing, the views are so beautiful The staff’ there are so friendly so helpful, I love it and I will be back again for sure
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Saud

Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Ali ABDALLAH am 22. Okt. 2023
Dear Mr. Saud , We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Ali ABDALLAH General Manager

10/10 – Hervorragend

Michael

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
A Gem in Ismailia
What a great location and wonderful service. I believe my room was freshly renovated as everything seemed brand new. I did extensive walk throughout the area, which was very clean, tons of football (soccer) going on, and lots to see.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Ali ABDALLAH am 10. Okt. 2023
Dear Mr. Micheal, We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ali ABDALLAH General Manager

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im August 2023
Antwort von Ali ABDALLAH am 2. Jan. 2024
Dear our valuable guest,Thank you for taking the time to tell us about your experience at the Mercure Ismailia Forsan Island Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please share us your concerns on guestrelations.ismailia@accor.comWe appreciate your rating, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ali ABDALLAHGeneral Manager

6/10 – Okay

Ehab

Aufenthalt von 1 Nacht im Juli 2023
Antwort von Ali ABDALLAH am 2. Jan. 2024
Dear Mr. Ehab,Thank you for taking the time to tell us about your experience at the Mercure Ismailia Forsan Island Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please share us your concerns on guestrelations.ismailia@accor.comWe appreciate your rating, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ali ABDALLAHGeneral Manager

10/10 – Hervorragend

Andrew

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im März 2023
Antwort von Ahmed IBRAHIM am 30. Apr. 2023
Dear Mr. Andrew We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ahmed IBRAHIMGeneral Manager

10/10 – Hervorragend

Omar

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great Hotel, Staff are very helpful and friendly, the place is very well furnished, quality of service is amazing. Thank You Mercure!
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Mercure Ismailia am 17. Feb. 2023
Dear Mr. Hussein,We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ahmed IBRAHIMGeneral Manager

8/10 – Gut

Hussein

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Best hotel in Ismailia, decent staff and service and good green area by the lake.
Antwort von Ahmed IBRAHIM General Manager am 14. Dez. 2022
Dear Mr. Hussein,We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ahmed IBRAHIMGeneral Manager

10/10 – Hervorragend

samer

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Personnel au top. Chambre très correcte,mais la Clim très bruyante. Belle vue.
Aufenthalt von 1 Nacht im November 2022
Antwort von Ahmed IBRAHIM General Manager am 30. Nov. 2022
Monsieur Samer,Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Ismailia Forsan Island Hotel.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments lesmeilleursAhmed IBRAHIMDirecteur Général

10/10 – Hervorragend

Mohamed

Aufenthalt von 1 Nacht im November 2022
Antwort von Ahmed IBRAHIM General Manager am 23. Nov. 2022
Dear Mr. Mohamed,We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive rating. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ahmed IBRAHIMGeneral Manager

10/10 – Hervorragend

Danny

Aufenthalt von 14 Nächten im Oktober 2022
Antwort von Ahmed IBRAHIM General Manager am 23. Nov. 2022
Dear Mr. Danny,We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive rating. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ahmed IBRAHIMGeneral Manager

8/10 – Gut

Fayez

Aufenthalt von 1 Nacht im Juni 2022
Antwort von Ahmed IBRAHIM General Manager am 23. Nov. 2022
Dear Mr. Fayez,We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive rating. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ahmed IBRAHIMGeneral Manager

10/10 – Hervorragend

Rafik

Mit dem Partner gereist, Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Really unique property, with exceptional customer service.
Aufenthalt von 2 Nächten im Mai 2022
Antwort von Ahmed IBRAHIM General Manager am 22. Juni 2022
Dear Mr. Rafik, We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed IBRAHIM General Manager

10/10 – Hervorragend

Ahmed

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good place
Very nice location Friendly staff Good condition
Aufenthalt von 2 Nächten im Mai 2022
Antwort von Lamis Salama am 15. Mai 2022
Dear Mr Ahmed e very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Ibrahim General Manager

8/10 – Gut

Ship machinery

Aufenthalt von 4 Nächten im November 2021
Antwort von Ahmed Ibrahiem General Manager am 7. Dez. 2021
Dear Guest We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Hervorragend

Carolin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Super clean, fantastic view. Nice garden and pool area. Only complain is that some power cuts led us to use the stairways (instead of the elevator) which was really dusty. Unfortunately, it was not allowed to swim in the water at the beach.
Aufenthalt von 1 Nacht im August 2021
Antwort von Ahmed Ibrahim am 23. Aug. 2021
Dear Mrs We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thanks and best regards Ahmed Ibrahim General Manager

10/10 – Hervorragend

Hazem

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Mai 2021
Antwort von Sincerely, Galal ROUCHDI General Manage am 28. Mai 2021
Dear Mr HAZEM We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really enjoyed my stay, the room I got it was newly renovated with partial view the balcony is amazing And what made the trip really a great experience is the staff very professional friendly members they made my stay very pleasant and easy going Thank you
Aufenthalt von 2 Nächten im Mai 2021
Antwort von Sincerely, Galal ROUCHDI General Manager am 28. Mai 2021
Dear Guest We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 – Gut

Ehab

Aufenthalt von 2 Nächten im Mai 2021
Antwort von Sincerely, Galal ROUCHDI General Manage am 28. Mai 2021
Dear Mr EHAB We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 – Gut

EHAB

Mit der Familie gereist
Gut: Personal & Service
Aufenthalt von 2 Nächten im Mai 2021
Antwort von Sincerely, Galal ROUCHDI General Manage am 17. Mai 2021
Dear Mr EHAB We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Hervorragend

TAREK

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent
Aufenthalt von 6 Nächten im April 2021
Antwort von Sincerely, Galal ROUCHDI General Manage am 11. Mai 2021
Dear Mr Tarek We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent location, with a nice garden going down to the lake Timsah
Aufenthalt von 1 Nacht im April 2021
Antwort von Sincerely, Galal ROUCHDI General Manage am 7. Apr. 2021
Dear Guest We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Hervorragend

Abdel Hamid

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice place to say in
Exellent
Aufenthalt von 1 Nacht im März 2021
Antwort von Sincerely, Galal ROUCHDI General Manage am 6. Apr. 2021
Dear Mr. Abdel HAMID We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff is awesome, nice, friendly and professional.
Aufenthalt von 1 Nacht im Februar 2021
Antwort von Galal Rouchdi am 18. Feb. 2021
Dear Guest We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal Rouchdi General Manager

10/10 – Hervorragend

Mahmoud

Aufenthalt von 3 Nächten im Januar 2021
Antwort von Galal Rouchdi am 18. Feb. 2021
Dear Mr. Mahmoud We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal Rouchdi General manager

8/10 – Gut

Abdel Hamid

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very nice hotel and friendly staff
Aufenthalt von 1 Nacht im Dezember 2020
Antwort von Sincerely, Galal ROUCHDI General Manager am 5. Jan. 2021
Dear Mr. Abdel Hamid, We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal ROUCHDI General Manager

10/10 – Hervorragend

Nardine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Best Hotel experience in ismailia
Amaziing hotel, room very clean and renovated, the view from my room was amazing, staff are very friendly
Aufenthalt von 1 Nacht im November 2020
Antwort von Sincerely, Galal ROUCHDI General Manage am 30. Nov. 2020
Dear Ms. Nadine We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal ROUCHDI General Manager

8/10 – Gut

Mohamed

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
it was nice but I faced one problem. there is guide for how to call the reception or order room services like food, I have to call the hotel from my mobile to be able to talk t them.
Aufenthalt von 1 Nacht im November 2020
Antwort von Sincerely, Galal ROUCHDI General Manager am 30. Nov. 2020
Dear Mr. Mohamed We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal ROUCHDI General Manager

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The facitity is generally good and clean. My room had a wonderful view. The staff didn't help with the luggage as one might expect. It got noisy because of construction work.
Aufenthalt von 1 Nacht im März 2020
Antwort von Galal Rouchdi am 12. März 2020
dear our valuable Thank you for your feed back and your valuable comments that will be taken in consideration to achieve your expectation next visit Thanks and best regards Galal Rouchdi General Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fantastic
It was amazing and breakfast was fantastic
Aufenthalt von 4 Nächten im Januar 2020
Antwort von Galal Rouchdi am 28. Feb. 2020
Dear guest Thank you for your positive feed back waiting forward for welcoming you in Mercure Ismailia Thanks& best regards Galal Rouchdi General Manager

10/10 – Hervorragend

Kareem

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing
Aufenthalt von 2 Nächten im Februar 2020
Antwort von Galal Rouchdi General Manager am 7. Feb. 2020
Dear Mr. Karim Thank you for your positive feed back and looking forward for welcoming you back

8/10 – Gut

Paul

Geschäftlich gereist
Gut: Personal & Service
Hotel has a nice location but rooms are in need of some refurbishment
Aufenthalt von 11 Nächten im Oktober 2019
Antwort von Galal Rouchdi General Manager am 31. Dez. 2019
Dear Mr. Paul Thank you for your positive feed back waiting to welcome you back in Mercure Ismailia Forsan

10/10 – Hervorragend

Mohamed

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von Galal Rouchdi General MANAGER am 26. Dez. 2019
Dear Mr. Mohamed We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 1 Nacht im Dezember 2019
Antwort von Galal ROUCHDI am 8. Dez. 2019
Dear our valuable guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Galal ROUCHDI General Manager

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 2 Nächten im November 2019
Antwort von Galal Rouchdi General Manager am 1. Dez. 2019
Dear Mr. Anonymous Thank you very much for sharing this great review of your recent stay at Mercure Ismailia Forsan Island Hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience

8/10 – Gut

Mona

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
فندق لطيف وموقع جميل
فندق لطيف وموقع جميل.. استمتعنا بالاقامة وننتوى اعادة الزيارة فى أقرب فرصة
Aufenthalt von 2 Nächten im November 2019
Antwort von Galal Rouchdi am 25. Nov. 2019
Dear Ms. Mona We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal Rouchdi General Manager

10/10 – Hervorragend

Peter

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
best hotel in ismailia
excellent service, airco good but a litle loud. best hotel in ismailia.
Aufenthalt von 17 Nächten im Oktober 2019
Antwort von Galal Rouchdi General Manager am 25. Nov. 2019
Dear Mr. Peter We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal Rouchdi General Manager

10/10 – Hervorragend

Ahmed

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2019
Antwort von Galal Rouchdi General Manager am 8. Okt. 2019
Dear Mr. Ahmed Firstly we would like to thank you for the lovely review you shared following your recent visit to our Mercure Ismailia hotel and are delighted to read that we were able to match your holiday expectations.

8/10 – Gut

Paul

Geschäftlich gereist
Gut: Personal & Service und Komfort des Zimmers
Ismailia
Hotels in the area are limited but this is probably the best for service. Rooms that look out over the pool mostly have balconies which have table and chairs for sitting out on.
Aufenthalt von 11 Nächten im August 2019
Antwort von Galal Rouchdi am 11. Sept. 2019
Dear Mr. Paul, We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal Rouchdi General Manager

8/10 – Gut

Ahmed

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im August 2019
Antwort von Galal Rouchdi am 27. Aug. 2019
Dear Mr. Ahmed, Thank you for your rating. We hope to welcome you back to our hotel very soon! Sincerely, Galal Rouchdi General Manager

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
It should be renovated externally and internally at least all room carpets should be changed and hotel lobby and front desk is a disaster
Aufenthalt von 2 Nächten im August 2019
Antwort von Galal Rouchdi General Manager am 8. Okt. 2019
Dear Mr. Anonymous Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance

10/10 – Hervorragend

Mirna

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Framstående hotell
Allt var fantastiskt! Jag ska helt klart tillbaka på detta hotell.
Aufenthalt von 5 Nächten im Juni 2019

10/10 – Hervorragend

ismaeel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
هايل
ممتازه
Aufenthalt von 1 Nacht im Juni 2019
Antwort von Galal Rouchdi am 23. Juni 2019
Dear Mr. Ismaeel, We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal Rouchdi General Manager

10/10 – Hervorragend

Mohamed

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very nice hotel
Great location staff very nice and helpful
Aufenthalt von 1 Nacht im Januar 2019
Antwort von Galal Rouchdi am 17. Feb. 2019
Dear Mr. Mohamed, We very much appreciate your comments regarding your stay at the Mercure Ismailia Forsan Island Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Galal Rouchdi General Manager

8/10 – Gut

ahmed

Gut: Personal & Service und Komfort des Zimmers
يحتاج اهتمام اكثر
توقعت الفندق افضل بكثير ولكن اعتقد الاسماعيلية غير مناسبة للسكن
Aufenthalt von 3 Nächten im Mai 2018

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
My favorite hotel in ismailia city its very nice place
Aufenthalt von 1 Nacht im Mai 2018
Antwort von azza am 7. Mai 2018
Dear Valued Guest, Thank you for your comments, wishing to welcome you again in Mercure Ismailia, assuring you of our best service and care.

2/10 – Ungenügend

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Not worth the money-rude staff
Honestly, this place is not worth the money. Everyone at the hotel except the doorman is extremely rude. They don't try to help their guests. While I was eating dinner they asked me if I paid for my dinner, after it was confirmed that the dinner was complimentary from the hotel due to some of the issues between hotels.com and the hotel. Lemis is extremely rude when it comes to dealing with guests; her response to almost everything was "not our responsibility." This hotel nevertheless has comfortable rooms, so if you need to stay in Ismailia it would be your only option.

10/10 – Hervorragend

Begin, Kollam, india

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Begin jose
It was good. But a small suggestion is pls try to change the menu once in every two days.
Antwort von Karim am 9. Jan. 2016
Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure Ismailia Forsan Island. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karim EL HERAZY General Manager