Honestly, this place is not worth the money. Everyone at the hotel except the doorman is extremely rude. They don't try to help their guests. While I was eating dinner they asked me if I paid for my dinner, after it was confirmed that the dinner was complimentary from the hotel due to some of the issues between hotels.com and the hotel. Lemis is extremely rude when it comes to dealing with guests; her response to almost everything was "not our responsibility." This hotel nevertheless has comfortable rooms, so if you need to stay in Ismailia it would be your only option.