Dear Amir, Thank you for your feedback. We apologize for the issues you experienced during your stay, particularly with our customer service and building maintenance. This falls short of our standards, and we're addressing these concerns immediately to ensure improvements are made. Your comments are valuable as we strive to provide a better experience for our guests. We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Doris, Thank you for your feedback! We're delighted to hear that you found our staff friendly and appreciated the ample parking available. Providing excellent service and convenience for our guests is our top priority. We look forward to welcoming you back to Extended Stay America for another enjoyable stay in the future!Sincerely,Hotel Management

Dear Adam, Thank you for your feedback. We're disappointed to hear that your experience did not meet your expectations. Maintaining our property to the highest standards is a priority, and we apologize for any shortcomings you encountered. Please know that we take your comments seriously and are actively working to address any maintenance issues. Your insights are valuable, and we hope for the opportunity to welcome you back and provide a more positive experience in the future.Sincerely,Hotel Management

Dear Javier, Thank you for bringing these issues to our attention. We apologize for the inconvenience and dissatisfaction you experienced with the cleanliness and functionality of your rooms. Ensuring a comfortable and functional stay for our guests is our top priority, and we regret that we fell short of meeting your expectations. Rest assured, we are addressing these issues with our housekeeping and maintenance teams to prevent recurrence. We appreciate your understanding and hope for the opportunity to provide a more positive experience in the future.Sincerely,Hotel Management

Dear Erenea, Thank you for your kind feedback of your stay at Extended Stay America! We're delighted to hear that you found our rooms clean, our staff helpful, and the environment peaceful. Your satisfaction is our priority, and we're thrilled that you enjoyed your stay with us. We look forward to welcoming you back for another wonderful stay in the future!Sincerely,Hotel Management

Dear Norman, Thank you for taking a moment to recognize our front desk associates here at Extended Stay America. We're overjoyed to learn you had a positive experience during your arrival, and we were able to provide you with an early check-in. Making our guests feel valued and well-cared for is at the core of our service philosophy. Your kind words inspire us to continue delivering exceptional hospitality. We are devoted to making every guest's stay memorable, and we hope to have the opportunity to do so again soon!Sincerely,Hotel Management

Dear Ronneice, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your guest room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management

Dear Michelle, We sincerely apologize for the inconvenience you experienced during your stay. Your comfort and security are our top priorities, and we regret that we fell short of meeting your expectations in this regard. We will address the issues with our staff to ensure proper protocol is followed regarding room access. Additionally, your feedback about the amenities and room features will be shared with our management team for further evaluation and improvement. We appreciate your valuable feedback, and we hope to welcome you back for a more satisfactory experience in the future.Sincerely,Hotel Management

Dear Jose, Thank you for staying with us. Please accept our apologies for the delay in getting your room ready and the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. We appreciate your observations and concerns, and we have noted both. Your feedback is vital and needed for our growth. Our team will address this promptly. Our goal is to provide our guests with a home-like stay. Please give us a second chance to provide the hospitality you should always expect from us.Sincerely,Hotel Management

Dear Randall, Thank you for choosing our hotel and sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear Jun, We apologize for the inconvenience you experienced during your stay. Your safety and comfort are our top priorities, and we regret the issues with the microwave and toilet. Rest assured, we're addressing these concerns with our team to ensure they're promptly resolved and to improve communication. Your feedback is invaluable, and we appreciate your understanding. Thank you for bringing these matters to our attention, and we hope to provide you with a smoother experience in the future.Sincerely,Hotel Management

Dear Komal, Thank you for choosing us and bringing the cleanliness and room condition to our attention. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management

Dear Christine, Thank you for selecting us. We are sorry for not providing you with the desired satisfaction on your recent hotel visit. Also, we regret the disappointment and inconvenience caused by the various issues in the room and will address this with the housekeeping team for a quick review. It is certainly not the best experience, and considering this an isolated incident, we invite you back to experience the stay you expect and deserve. Sincerely,Hotel Management

Dear Chantrell, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely, Hotel Management

Dear John, Thank you for reviewing our hotel. It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We are glad you were pleased with our clean and quiet property, and we hope we have the chance to welcome you back soon!Sincerely, Hotel Management

Dear Michiru, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Diane, Thank you for this honest review. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

Dear Diane, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

Dear GiGi, Thank you for taking the time to share about your stay. We are delighted you chose Extended Stay America for your recent visit here, and we are thrilled to read all of the great things you loved about our hotel. We appreciate your business and hope you will choose us every time you are in the area. We look forward to seeing you again soon!Sincerely, Hotel Management

Dear Daphne, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. Also, we are genuinely sorry about the inconvenience you experienced with your room key during your stay, and we apologize for any disruption this may have caused. We will review this issue with our team to ensure smoother critical card operations in the future; we are very grateful for your patience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear GiGi, Thank you for being our guest and for taking the time to write about your experience. We work hard to make every guest feel at home while they are with us, and we are pleased to offer a multitude of great amenities in every suite. Once more, thank you from all of us at Extended Stay America. We hope to see you again soonSincerely,Hotel Management

Dear Diane, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Sincerely,Hotel Management