Dear Barbara,Thank you very much for taking the time to rate us with a 5 out of 5.We are happy to know you had a wonderful stay, and we cannot wait to welcome you back in the future.Kind regards,

Thank you Claudia for taking the time to share your feedback with us! We're delighted to hear that you had a positive experience with our friendly staff and excellent service. Your input is valuable to us, and we appreciate your suggestions for improvement.We understand that the bathroom facilities and the gym may not meet your expectations in terms of modernity and equipment. We are constantly looking for ways to enhance our amenities, and your comments will certainly be taken into consideration as we plan for future upgrades and renovations.We hope to continue providing you with a great experience, and we look forward to welcoming you back in the future. If you have any further suggestions or concerns, please don't hesitate to reach out to us. Your feedback helps us make improvements to ensure our guests have the best possible stay. Thank you again for choosing Mongibello!

Dear Daniela,Thank you so much for your kind words! We're happy to hear that you enjoyed the location and the view. It's our pleasure to provide a great experience for our guests. We hope to welcome you back in the future!Best wishes,Maria Gonzalez

Thank you Jennifer for taking the time to share your rating us. Your input is valuable to us as it helps us improve our services.We're pleased to see that you had a positive experience during your stay, but we also recognize that there may have been aspects that fell short of your expectations. We would love to understand more about your stay and what areas you feel we could have improved upon.Your satisfaction is our top priority, and we are committed to making every guest's experience exceptional. If you have any specific comments or suggestions, please don't hesitate to share them with us. We hope to have the opportunity to welcome you back in the future and provide you with a five-star experience.Thank you for choosing our hotel, we look forward to hosting you again soon.Best regards

Liebe MelissaVielen Dank für Ihre wunderbare Bewertung. Wir freuen uns sehr über dieses positive Feedback und dass Sie einen angenehmen Aufenthalt bei uns hatten. Wir kennen genau die Personen, die Sie in Ihrer Nachricht erwähnen, und Sie können sicher sein, dass wir Ihre Kommentare an alle weiterleiten werden.Es war uns eine Freude, Sie in unserem Hotel zu haben, und wir freuen uns darauf, Sie bald wieder im Palladium Hotel Don Carlos begrüßen zu dürfen.Mit freundlichen Grüßen,Hospitality Manager Mannu Sorá

Sehr geheerte Yves, Zunächst einmal vielen Dank für die Zeit, die Sie damit verbracht haben, diesen Kommentar über Ihren Aufenthalt im Palladium Hotel Don Carlos zu schreiben. Wir freuen uns über Ihre freundlichen Vorschläge und stellen sicher, dass wir sie an das Managementteam weiterleiten, um das von unseren Kunden erwartete Qualitätsniveau zu verbessern und zu erreichen. Wir bedauern, dass Sie nicht die Erwartungen erfüllt haben, die Sie hatten und die sich perfekt widerspiegeln. Auf der andere Seite ist es eine Freude, die Freundlichkeit und Professionalität unserer Mitarbeiter zu schätzen. Wir hoffen, Sie wieder in unserem Hotel zu empfangen in eine nicht enfernte Zukunft. Mit freundlichen Grüßen, Nora Hospitality Manager Palladium Don Carlos.

Sehr geheerte Aleksandra, in erste Linie möchte ich Ihne bedanken für die Zeit, dass Sie sich genommen haben um ein Kommentar nach Ihren Aufenthalt im Palladium Don Carlos zu schreiben. Wir sind sehr stolz dass Ihnen das Essen im unserem Buffet so geschmekt hat und das unseres Personal es für Sie richtig gemacht hat. Wir werden selbstverständlich Ihre Meinung über den Raumduft weiterleiten. Vielen lieben Dank nochmals und hoffen Sie wieder zu sehen in den nächsten Saison. Mit freundlichen Grüssen, Nora Hospitality Manager Palladium Don Carlos.

Sehr geheerter Gast, Tut uns sehr leid das Ihre Erfahrung in Palladium Don Carlos nicht positiv war! Wir etschuldigen uns für alles dass Sie zitiert haben und werde es weiterleiten an den Manager. Sind trotzdem glucklich dass unseres Personal es richtig gemacht has für Sie. Vielen Dank für die Zeit dass Sie sich genommen haben um einen Kommentar zu schreiben. Mit freundlichen Grüssen, Nora Hospitality Manager Palladium Don Carlos.

Sehr geehrter/e Gast, Wir freuen uns dass Sie einen shönen urlaub gehapt haben. Es ist immer wichtig, dass unsere Gäste uns schreiben damit wir uns auch verbessern können. Deshalb erwarten wir Sie nächsten Sommer mit unsere Neuigkeiten, und natürlich auch mit einen herzliches wilkommen. Wir hoffen ,dass Sie wiederkommen können damit Sie im unsere speziellen und schmackvolles Restaurant Bella Vista essen können. Ausserdem hoffen wir ,dass Sie in einer unseren Preferential Zimmern mit meerblick nehemen,damit Sie einen schönen Aufenthalt haben. Herzliche grüsse. Hospitality Manager

Sehr geehrter Gast, In meinem Namen und Das Palladium Hotel Don Carlos freuen Wir uns sehr, zu wissen, dass Sie Ihren Urlaub in unserem Hotel genießt haben. Vielen Dank für Ihre Kommentare und Ratschläge. Aufgrund Ihrer Hilfe können wir immer unsere Services verbessern. Wir freuen uns, dass Sie eine tolle Zeit in unserem Fiesta Hotel Don Carlos hatten und dass Sie mit unseren Dienstleistungen, Zimmer und Essen zufrieden war. Wir hoffen, Sie wieder bei einem unserer Palladium Hotel Group Hotels / Resorts in der Zukunft zu sehen . Mit freundlichen Grüßen Hospitality Manager

Lieber Gast! Vielen Dank für Ihren Kommentar. Wir freuen uns sehr über Ihren Kommentar bezüglich Ihres Aufenthalts im Fiesta Hotel Don Carlos. Die perfekte Lage direkt am Strand bietet eine tolle Möglichkeit, Ibiza so richtig zu geniessen. Es freut uns sehr, dass Sie mit dem modernen Design und mit unserem Personal zufrieden waren. Die Clubs sind auch einfach von hier aus zu erreichen und trotzdem kann man einen ruhigen und entspannten Tag am Strand verbringen. Wir freuen uns bereits auf Ihren nächsten Besuch und verbleiben mit freundlichen Grüssen.

Sehr geehrter/e Gast, Als erstens wollen wir uns entschuldigen für die Angehnemichkeiten die Sie gefunden haben. Wir freuen uns aber, dass Sie sowohl die Sauberkeit des Hotels als auch die Verbindlichkeit und den Service gut fanden. Es ist immer wichtig, dass unsere Gäste uns schreiben damit wir uns auch verbessern können. Deshalb erwarten wir Sie nächsten Sommer mit unsere Neuigkeiten, und natürlich auch mit einen herzliches wilkommen. Wir hoffen ,dass Sie wiederkommen können damit Sie im unsere speziellen und schmackvolles Restaurant Bella Vista essen können. Ausserdem hoffen wir ,dass Sie in einer unseren Preferential Zimmern mit meerblick nehemen,damit Sie einen schönen Aufenthalt haben.

Dear Carolina,Thank you for your feedback! We are thrilled to hear that you found our hotel to be unique and that you enjoyed our amazing breakfast. Your satisfaction is our priority, and we are delighted that we could provide you with a memorable experience.We hope to welcome you back for another enjoyable stay in the future.Warm regards,

Dear Keith,Thank you for choosing to spend your recent 6-day stay at The Mongibello. We are delighted to hear that you and your wife had a lovely time with us. Your kind words about our hotel being well-run, clean, convenient, and well-staffed mean a lot to us.We are thrilled to know that you would definitely return, and we would be honored to welcome you back.Please feel free to reach out to us directly for any future reservations or assistance you may need.Warm regards,

Dear Rob,Thank you very much for your review and your 4 stars rating.We are thrilled to know you have enjoyed your stay with us, and we hope we can welcome you again in the future.Kind regards,

Dear Liliya,We're delighted to hear that you found our hotel very clean and in a great area. It's wonderful to know that you had no complaints about the service as well. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future. Thank you for choosing Mongibello!Warm regards,

Thank you Marie for taking the time to share your thoughts about your recent stay at Mongibello. We truly appreciate your detailed feedback, as it helps us improve our services.We're thrilled to hear that you enjoyed our hotel's bright ambiance, friendly staff, and the stunning views from our sea view rooms, lobby, restaurants, and pool area. It sounds like you had a fantastic experience, especially with the live jazz and 1960s music by the pool—a perfect setting for a chill-out holiday.We're also delighted that you found our terrace suite worth the upgrade, and we appreciate your positive feedback on the view and the ambiance.Regarding the issue you raised about the coffee capsules and tea bags, we sincerely apologize for any inconvenience this may have caused. We take your feedback seriously and will certainly review our policies in this regard. Our aim is to provide the utmost comfort and convenience to our guests.We genuinely value your feedback, and we hope you'll consider staying with us again in the future. Your satisfaction is of the utmost importance to us, and we want to ensure your next visit exceeds your expectations in every way.Thank you once again for choosing our hotel, and we look forward to the opportunity to welcome you back.Warm regards

Dear Angelica,Thank you for taking the time to share your review.We are delighted to hear that you had a pleasant experience during your visit.We are pleased to know that you found our hotel to be nice and cozy, and that you appreciated our kind and attentive service. Maintaining a clean and inviting environment is a top priority for us, so we are glad to hear that you found the hotel to be clean.It is wonderful to hear that our location provided the perfect backdrop for a relaxed vacation. We strive to create an atmosphere where guests can unwind and enjoy their time with us.Thank you for choosing our hotel for your stay, and we hope to have the pleasure of welcoming you back in the future for another enjoyable visit.Warm regards,

Dear Adam,Thank you very much for taking the time to give us such a high score!We are thrilled to know you have had a perfect stay, and we truly hope we will see each other again soon at Mongibello Ibiza.Kind regards,

Dear Dhirenkumar,Thank you for rating us with a 10!!We are thrilled to know we have exceed your expectatios, and we are all looking forward to welcoming you again soon.Kind regards,

Dear Kevin,Thank you for taking the time to share your review.We take note of your tip about some additional training for the staff, and it is something we are trying to do everyday, knowing the difficulty of traning them whilst the hotel is fully booked day in and day out.We appreciate your 4 stars, and we hope we can welcome you again in the near future.Kind regards,

Dear Lanah,Thank you so much for rating us with a 5 out of 5.We hope to have the pleasure of welcoming you back soon for another enjoyable visit.Sincerely,

Dear Jonny,Thank you for taking the time to share your wonderful feedback about your recent stay with us at Mongibello Ibiza.We are thrilled to hear that you had a top-class experience and enjoyed our hotel's unique theme.We will make sure to pass on your kind words to our staff for going above and beyond to make your stay memorable.It is great to know that you appreciated the efficient check-in process and the cleanliness of our property. We also appreciate your constructive feedback about the balcony, and we'll certainly consider your suggestions for improvements.We are delighted that you found the pool area's magical vibe and the curated soundtrack to your liking. Our proximity to the beach for morning swims is always a guest favorite, and we are glad you enjoyed it.We are also pleased that you had positive interactions with our housekeeping team during the turn-down service. Lola's is indeed a unique concept, and we are glad you had a chance to experience it.Your comment about the convenient taxi service is valuable information for future guests, and we appreciate your recommendation to stay with us for a more relaxed atmosphere away from the busier parts of Ibiza.We look forward to welcoming you back when you visit Ibiza again.Kind regards,

Dear Yasemen,Thank you for giving us a 10 out of 10 in your review!!We are thrilled to know that you had a perfect stay with us and we are all looking forward to welcoming you again soon.Warm regards,

Dear Giacomo,Thank you so much for taking the time to share your thoughts about our hotel! We are thrilled to hear that you had a positive experience during your stay with us.It's wonderful to know that you found our staff to be kind and accommodating. Providing excellent service and ensuring our guests' needs are met is our top priority, and we're delighted that you noticed our efforts in this regard.We appreciate your understanding of the small weaknesses that may arise during the transition period following the hotel's recent renewal and management change. Rest assured that we are actively working to address any issues and make improvements where necessary to provide an even better experience for our guests.Your recommendation means a lot to us, and we are grateful for your support. We look forward to welcoming you back to our hotel in the future and providing you with an even more enjoyable stay.Once again, thank you for choosing our hotel, and please feel free to reach out if you have any further comments or suggestions. Your feedback is invaluable to us.Warm regards,

Chère Alphonsine,Merci beaucoup pour votre aimable commentaire ! Nous sommes ravis de savoir que vous avez passé un excellent séjour parmi nous.C'est formidable de savoir que notre personnel a été à votre écoute et réactif à vos besoins. Nous transmettrons vos remerciements à Madame Gomez, qui a contribué à rendre votre séjour encore plus agréable en vous aidant à trouver des activités.Nous attendons avec impatience de vous accueillir à nouveau lors de votre prochaine visite !Cordialement,

Estimada Penélope,Muchas gracias por su review de 5 estrellas.Nos encanta saber que su estancia ha sido perfecta, y esperamos poder recibirles pronto de nuevo.Un saludo,

Hello Adam,What a wonderful comment!We're filled with joy to learn that your experience at our hotel was so positive. We're thrilled that you appreciated the beauty, professionalism, and cleanliness that we strive to provide. It's fantastic to hear that you enjoyed the pool area, the views, and our services.We regret that you couldn't extend your stay due to room availability, but we're truly excited that you're considering returning in the future. It will be an honor to welcome you back and do everything possible to make your next visit equally, if not more, rewarding.If you have any preferences or special requests for your next stay, please let us know. We look forward to seeing you again and wish you wonderful travels ahead!

Hola Gabriele,Agradecemos mucho que compartas tu opinión sobre tu experiencia en nuestro hotel. Nos alegra saber que has notado la belleza estética y la agradable atmósfera después de la renovación realizada este año. Nos enorgullece que hayas disfrutado de la tranquilidad de la zona de Santa Eulalia, que es conocida por su ambiente relajado.Lamentamos sinceramente las pequeñas dificultades que experimentaste en la recepción. Entendemos lo importante que es recibir un servicio ágil y eficiente. Tomamos en cuenta tus comentarios para seguir mejorando y asegurarnos de que futuros huéspedes disfruten de un proceso de check-in más fluido.Nos complace mucho que tu estancia en la habitación y en la piscina haya sido agradable. También nos alegra saber que disfrutaste del desayuno; nos esforzamos para que nuestros huéspedes comiencen el día de la mejor manera posible.Esperamos tener la oportunidad de recibirte nuevamente en el futuro y ofrecerte una experiencia aún más placentera. Si tienes algún otro comentario o sugerencia, no dudes en compartirla con nosotros. ¡Hasta pronto y que tengas buenos viajes siempre!

Hello Adam,Thank you so much for sharing your enthusiasm about your experience at our hotel! We're thrilled to hear that you found the hotel stunning and enjoyed the incredible views and perfect location. It's fantastic that your sea view suite added an extra layer of delight to your stay – there's truly something special about waking up to breathtaking vistas.We can't wait to welcome you back for another memorable stay in the future. Whether it's enjoying the views, the comfort of your suite, or exploring the surrounding area, we're dedicated to ensuring your next visit is just as wonderful as this one. Should you have any special preferences for your return, don't hesitate to let us know. Until then, safe travels and see you soon for more unforgettable moments!

Dear Krystal,Thank you very much for your 5 stars in your review.It makes all of us proud and it gives us an extra boost of energy to continuing doing what we love.We truly hope we can welcome you again in the future.Kind regards,

Dear Maricel,We sincerely apologize for the experience you had during your recent stay with us, and we appreciate you taking the time to share your feedback, even though it was a challenging one-star review.Your feedback is invaluable to us, and we take it very seriously. We would like to learn more about your specific concerns and issues during your stay so that we can address them promptly and make the necessary improvements.Once again, we apologize for falling short of your expectations, and we hope to have the opportunity to regain your trust in the future. Your feedback will help us make the changes needed to ensure a better experience for all our guests.Thank you for choosing our hotel, and we appreciate your patience and understanding.Best regards

Hola Maricel,Lamentamos profundamente que tu experiencia en nuestro establecimiento no haya estado a la altura de tus expectativas. Queremos agradecerte por compartir tus comentarios sinceros, ya que nos ayudan a identificar áreas en las que debemos mejorar.Es inaceptable que hayas experimentado falta de servicio y que el personal no haya demostrado el sentido común y la atención que esperabas, y tomaremos medidas para abordar estos problemas y mejorar la experiencia de nuestros huéspedes.Tus preocupaciones sobre los cargos incorrectos y la falta de atención a detalles básicos, como la reposición de jabón en la habitación, son puntos que tomamos muy en serio. Estamos comprometidos a garantizar la precisión en la facturación y a brindar una experiencia de hospedaje que cumpla con las expectativas de nuestros huéspedes.Agradecemos tus palabras sobre Jose, y nos alegra saber que su servicio fue destacado. Valoramos a cada miembro de nuestro equipo y, si bien estamos descontentos de que hayas sentido falta de tacto y educación en otros aspectos, tomaremos tus comentarios como una oportunidad para capacitar y mejorar a nuestro personal.En cuanto a los horarios de comida, entendemos que es importante que nuestros huéspedes puedan disfrutar de un servicio confiable y consistente. Trabajaremos para garantizar que los horarios se cumplan adecuadamente y que nuestros huéspedes no se sientan frustrados por cambios imprevistos.Agradecemos tus observaciones detalladas y te aseguramos que tomamos este feedback en serio para implementar mejoras significativas en todas las áreas que mencionaste. Si decides darnos otra oportunidad en el futuro, esperamos poder demostrar que hemos tomado medidas para brindar una experiencia excepcional. Gracias por tu franqueza y te deseamos buenos viajes en adelante.

Dear Marco,Thank you for sharing your thoughts about your experience at Mongibello! It sounds like you had quite an adventure exploring the retro and thematically inspired atmosphere. It's fantastic to hear that the concept and abundance of details resonated so well with your party. It's completely understandable that a newly opened hotel might have a few small hiccups in its early days, and it's great that you're taking that into consideration.It's wonderful that Mongibello has left such a positive impression on you that you're already planning to seek out theme hotels for your next vacations. Exploring unique and creatively designed accommodations can truly add an extra layer of excitement to any trip. Here's to more unforgettable experiences on your future travels! If you need any recommendations or assistance with planning your next theme hotel getaway, feel free to ask. Safe and happy travels!

Dear Charlotte,Thank you for taking the time to share your review.As you well said, we had just opened when you stayed with us, so there were some things which needed to be adjusted.We would like to encourage you to visit us again, so you can see the big difference between our first days and right now :)Kind regards

Very dear Charles,First of all, we sincerely thank you for writing to us and sharing your opinions and observations, which are so important to all of us.We are deeply sorry for not having been able to exceed your expectations, but we can assure you that we are a group of people extremely committed to the constant improvement of all our services.We wish you a happy and adventurous summer.Very truly yours,MANNU SORAGUEST SERVICE ORGANIZERPALLADIUM HOTEL DON CARLOS

Dear Customer, We thank you for writing and sending us your opinions and observations, of which we will take important note. We deeply regret not having been able to exceed your expectations, but we can assure you that we are a group of people highly committed to the constant improvement of all our services. Very truly yours, Mannu Sora Guest Service Organizer Palladium Hotel Don Carlos

Dear Customer, We thank you for writing and sending us your opinions and observations, of which we will take important note. We deeply regret not having been able to exceed your expectations, but we can assure you that we are a group of people highly committed to the constant improvement of all our services. Very truly yours, Mannu Sora Guest Service Organizer Palladium Hotel Don Carlos

Très cher client, Nous vous remercions sincèrement d'avoir perdu un peu de votre temps précieux à nous écrire et à nous envoyer vos précieux avis, car grâce à eux, nous pouvons prévoir où améliorer nos services, afin que vous puissiez tous vous sentir chez vous et pouvoir recevoir le traitement élégant et personnalisé que vous méritiez. Nous regrettons profondément que tout notre personnel ne parle pas français, car nous ne sommes que quelques-uns, dont les plus âgés, car le français a été remplacé depuis des années, à notre grand regret, par l'anglais, qui nous semble bien triste. Nous vous remercions pour votre exquise gentillesse, en vous souhaitant un printemps heureux et paisible. Très attentivement, Emannuel Gershom Tsor´ah