Lobby
Verfügbarkeit prüfen

Bewertungen von DoubleTree by Hilton Houston Brookhollow

4 out of 5
DoubleTree by Hilton Houston Brookhollow
12801 Northwest Fwy, Houston, TX

Bewertungen

8,0

Sehr gut

1461 von insgesamt 2617 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
362 von insgesamt 2617 Gästebewertungen haben eine Bewertung von 8 - Gut" "
287 von insgesamt 2617 Gästebewertungen haben eine Bewertung von 6 - Okay" "
208 von insgesamt 2617 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
299 von insgesamt 2617 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,4/10

Personal & Service

8,2/10

Ausstattung

8,0/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

2/10 – Ungenügend

Maria del Pilar, Mexico

Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

DERIK

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Darren

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
N/A
Aufenthalt von 2 Nächten im Mai 2024

6/10 – Okay

Lorena

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Mai 2024

2/10 – Ungenügend

Yu Yang

Geschäftlich gereist
We rated overall rating one star with three stars on all other questions because, as per Expedia, the property manager was not able to issue the refund even the hotel was the one who could not check in and provided us alternative solutions due to the power outage. 3 stars from the rest were for the experiences we encountered that night at the hotel before we left. We arrived Double Tree hotel around 18:15 on May 16, 2024, the hotel had power outage due to the severe storm weather that evening. The concierge and customer service desks were not helpful on providing the updated info at all. All they said was that they were also waiting for more info from their GM. Luckily they were at least able to provide us water bottles upon our request. We sat there from 18:15 to around 21:00 with no further updates or any proposed solutions, so we booked another hotel in different cities. When we arrived another hotel, Comfort Inn around IAH airport, it also had power outage, but its GM greeted all the incoming guests at the front door and answered our questions. Comfort Inn GM said we could either get the full refund due to the weather and the power outage, or she could assist to online check in with the emergency room cards. Here you should be able to see how different management treating its valuable customers especially during the special circumstance. I rated that particular Comfort Inn 5 stars because of that, and so Double Tree in this location only received 1 star.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ms. Payne am 24. Mai 2024
Hello, Mr. Yang, we deeply apologize for this inconvenience. Unfortunately, due to the recent storm on 05/16/24 Doubletree Brookhollow was affected by the tornado that blew out lights for over 80k ppl. This was a scared moment for everyone as well the front desk was just in shock and in panic mode as the guest (s). We truly apologize if you feel that the hotel did not do enough on our end to better assist you. But unfortunately, due to no power no phones and no Hilton system the staff was unable to assist in any way to help relocate guest. I understand your frustration and we here at the DoubleTree deeply apologize. Due to the horrific event that happen in the city you will or have already been refunded for your stay without any penalties. Again Mr. Yang we deeply apologize to you and/or your guest. Please feel free to reach out if you have any questions or concerns.

2/10 – Ungenügend

Nairobi

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was closed and guest weren’t notifed. Terrible experience with Expedia. I will never book anything with Expedia ever again in my life.
Aufenthalt von 2 Nächten im Mai 2024

4/10 – Schlecht

Mark

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service
I realize that no one has control over the weather, but we happened to be staying at this hotel on May 16 when a tornado came through. We were out, but came back to a dark hotel. No information was sent to us to advise us of this. No one at the front desk checked on us or asked us if we would like them to find another hotel for us. I believe we were the only 2 guests in the hotel and I got the impression that the front desk wished we would leave. When we went out on Friday the 17th to put our bags in the car for easier departure on Saturday the front desk person said "Oh, are you leaving?!" Her comment made me believe that she wished we would so she could go home. In the future, if there is a weather event that causes power outage, the front desk should check on its guests.
Aufenthalt von 3 Nächten im Mai 2024

2/10 – Ungenügend

Shameca

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

Alexander

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Chloe

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Some of the furniture in the room needs to be fixed or updated but other than that we had a great stay
Aufenthalt von 2 Nächten im März 2024

2/10 – Ungenügend

Paul

I can’t give a rating because the hotel was closed due to no power. I tried to cancel and get my money back and that has not worked out.
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Dawonya

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

2/10 – Ungenügend

Gerard

The property was closed and I couldn’t check in
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Brandon

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Property closed due to electrical issues from storm. Booked unknowingly, called location and no answer.
Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

Debbie

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The property touts itself on this beautiful spa like hotel. It is out dated and old. Furniture was from the 1970's. It was gaudy and not what I expected at all. Especially as a Hilton property. I would not stay here again. There was a tornado that swept though the area on our second night there. 100 mph winds. There was power outages all over the area. They were not prepared. There was water leaking all over. They had no power, of which I know they could not have prevented, but the emergency hall and stair case lighting was insufficient and only stayed on for a few hours, then PITCH BLACK. They also put roping around the door handles in the front lobby so folks could not get in or out, we had to use a side door. That is a fire code violation! Not to mention the emergency lighting not working. Very unsafe conditions. The only positive was the staffing. They were all very nice and accommodating to our needs. I would not recommend this location to stay at all!
Aufenthalt von 3 Nächten im Mai 2024

6/10 – Okay

Christopher

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The power went out on our last night and hotel generator did not work. And the property 360.00 with no reason as to why in addition to the 100.00 deposit. We did charge 90 or so to the room
Aufenthalt von 3 Nächten im Mai 2024

2/10 – Ungenügend

Shalondais

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Christopher, Noblesville

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
Really bad weather. We lost power in the building 30 mins before the storm. Zero communication. No backup generators. Storm came through and my room windows seals busted loose and had water all over the floor. Still no power. I was on the 5th floor and had to use the stairs which had zero light. I finally got outside and no one at the lobby. I just packed up and went to another hotel by the airport where they didn’t have the bad weather.
Aufenthalt von 3 Nächten im Mai 2024

2/10 – Ungenügend

charles

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Could not check in power was out no one at front desk
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Nathalia

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I had an awful experience! The location was in an unsafe area. Bedroom smelled terrible, like wet dog. Pool was closed and there was no breakfast, you had to buy a voucher. I went to eat and a lady come to made me leave my plate there. Information on Expedia was NOT clear enough. So, you pay $200 for an hotel that is worse than the $99 ones. I regret of not getting a cheap hotel close to the airport. Expedia did not offered support for a complaint nor the hotel. DO NOT RECOMMEND and would be great if someone reach out to me for a refund. I DO NOT want credit if it is to stay with Double Tree.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 16. Mai 2024
While we regret your time with us was not an exceptional experience, Thank you for responding with your feedback Nathalia.

10/10 – Hervorragend

Jennifer, New Orleans

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were absolutely wonderful. The rooms were clean and comfortable as well. The food in the restaurant was delicious. I highly recommend this hotel!
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Lashay am 16. Mai 2024
Thank you for your feedback.

10/10 – Hervorragend

Aundrea Symone

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was beautiful. The room was clean and serviced by housekeeping daily. The breakfast buffet was delicious. The pool was breathtaking and you could walk to Papas BBQ.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Lashay am 15. Mai 2024
Thank you for your feedback! Please come back and visit with us.

10/10 – Hervorragend

Rokin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Highly recommend. Excellent service and support from the Manager, Monique
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Hotel Management am 15. Mai 2024
Thank you Rokin for the awesome feedback!!! We are pleased you enjoyed your time with us, and we hope to have the pleasure of welcoming you back in the near future for another awesome experience.

2/10 – Ungenügend

Jewani

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
House keeping stole my Jewelry, they even had her on camera but could not do anything not even refund me for my stay . They also OVER charged my card $186 the next day after I checked in not even a full 24hrs. And then tell me it will come back in 3-5 business days but it’s up to the bank.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hotel Management am 15. Mai 2024
Thank you for honest review Jewani, we do regret your experience with us during your stay was not a remarkable one. Please reach out to the property to discuss any overcharges you have received during your time on property.

2/10 – Ungenügend

Tishaunna

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hotel Management am 15. Mai 2024
Thank you Tishaunna for the review. We do regret our property did not exceed your expectations, but We would love to have the opportunity to welcome you back in the near future for a much better experience

6/10 – Okay

Denny

Geschäftlich gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Not very well kept
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Hotel Management am 15. Mai 2024
Thank you Denny for responding with your honest review. While we regret our property did not exceed your expectations, we hope to have the opportunity to welcome you back in the near future for a better experience.

2/10 – Ungenügend

Wendy

Mit der Familie und kleinen Kindern gereist
I am very disappointed with this property. I was really looking forward to staying here. When I arrived they had lost power and I was not able to stay and had to go to a different hotel. I requested a refund through Expedia and they were not able to get a hold of the location. I called Double tree and was told by the manager Monique that she approved the refund Expedia again tried multiple times and they still won’t refund me. It is sad that I have to go through so much trouble to get my money back. I did my part I showed up and they had no power and now I have to go through all this hassle to get my money back.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 15. Mai 2024
Thank you for your honest review Wendy, while we regret you were unable to enjoy your time at our property please reach out to Expedia directly for your requested refund as you stated you did not stay at the property.

8/10 – Gut

Latravis

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
The property was nicely kept but we had no pool access due to renovations.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Ms. Payne am 13. Mai 2024
Thank you for your feedback, Ms. Latravis thank you for staying at the Doubletree-Brookhollow and we apologize for the inconvenience of the pool maintenance. Thank you!

10/10 – Hervorragend

DeMarcus

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Lashay am 14. Mai 2024
Thank you for your feedback!!

10/10 – Hervorragend

Savannah

Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My fiancé love this place! We’ve stayed so many times and will always chose this place over any other place!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Lashay am 14. Mai 2024
Thank you for staying with us. Please come back and visit us again.

10/10 – Hervorragend

William

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Unfortunately I was very disappointed due to the pool being unavailable for use without notice until we arrived. We were looking forward to being able to enjoy the Oasis pool as described when hotel was booked.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Ms. Payne am 13. Mai 2024
Thank you, William, for staying with us. We apologize for the inconvenience of the pool being down for maintenance. Thank you!

6/10 – Okay

Jove

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
This stay was quite nice. Property was clean and felt upscale. The lobby is very inviting with the large TV and pleasant smell. Staff member Sylvia did a great job informing me of local attractions and was providing helpful tips about the Houston area. Samantha from reception was very helpful in explaining amenities and providing recommendations on what the "younger crowd" and night life in Houston has to offer. The cons were as follows: although my company did, I can see paying for parking as a guest is quite abnormal. In my history, self-parking is added into the resort fee and valet parking is paid for separately. Secondly, at the time of booking (2 months prior to arrival) there were plenty photos of the pool and how incredible it was. The reason it is closed is sad and unfortunate, but after an unsuccessful exchange with Expedia/the property, I was not offered partial reimbursement. The pool has been closed for 3 months of this year. "Coincidentally" the pictures of the pool and the amenity itself are no longer listed in the listing. Overall, I liked this hotel. I would recommend it and would stay again.

4/10 – Schlecht

Channelle

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hotel is in terrible condition, very old compared to pictures. Has a mold smell. Had to get the room switch and the second room still had the smell which was lighter but still there. Unaware of the parking fee. Not enough towels in particular face towels. Pool not open.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 10. Mai 2024
Thank you Channelle for the honest review. Your experience will be shared with our team for necessary improvements to our facility as well as our service to our guests. We do hope to have the opportunity to welcome you back to share the improvements made based on your review.

8/10 – Gut

Pavel

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Management am 10. Mai 2024
Thank you Pavel for the review. We look forward to welcoming you back in the near future.

4/10 – Schlecht

Eric

Verbesserungswürdig: Ausstattung
So, when I booked I thought well I was under the impression that we had access to the pool, the pool was under renovation which that wasn’t stated in the website. The breakfast wasn’t complimentary and the room service, the never made up my bad or anything when I left for the day. Upon arrival, tv wasn’t working and I had no phone service.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Hotel Management am 10. Mai 2024
Thank you Eric for the honest review. We do regret our property did not exceed your expectations. Your experience will be shared with our team for necessary improvements to our facility as well as our service to our guests. We do hope to have the opportunity to welcome you back to share the improvements made based on your review.

8/10 – Gut

antonette

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Very spacious rooms
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Management am 10. Mai 2024
Thank you for the wonderful review Antonette!! We appreciate you and hope to have the opportunity to welcome you back in the near future

2/10 – Ungenügend

Daniel

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Where do I begin. UNSAFE UNSAFE UNSAFE! 1. We checked in and the power was out. Stayed 2 hours in a room with no AC but had no choice because we needed to use the room to get ready. Showed up to our event sweaty and couldn’t shower. 2. Because the power was out, we didn’t get room keys for the first day of our trip. Every time we came back in, the front desk had to walk us upstairs along with other guests. We were left in an elevator to wait for the woman to return with a creepy man who were harassing me and my friend. We couldn’t leave because we needed to be let into our room. UNSAFE. 3. The hotel was unstaffed at many times it should’ve been. We couldn’t order food from the restaurants and coffee bar. What good is that if there’s NO FRIDGE OR MICROWAVE in the rooms? 4. The staff kept me on hold for 40 minutes when I tried to call about an issue with our room, only for her to hang up and not answer again after being on hold for 40 minutes. This hotel is a headache, not up to any standard of living, and is unsafe for travelers. And no discount or refund was issued for our many inconveniences. BEWARE AND BOOK SOMEWHERE ELSE. P.S. we googled the hotel and a little girl recently was KILLED in the pool. no wonder this place has bad vibes.
Antwort von Hotel Management am 10. Mai 2024
Thank you Daniel for your honest review. Some things are beyond our control when nature is taking its course such as the terrible weather we experienced. We do regret our property did not exceed your expectations during your time with us.

10/10 – Hervorragend

Aaron

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I really enjoyed the scenery and the art displayed in the hotel.
Aufenthalt von 4 Nächten im April 2024
Antwort von Hotel Management am 4. Mai 2024
You are awesome Aaron and we appreciate you and your wonderful review!! We look forward to welcoming you back in the near future!!

6/10 – Okay

Marisol

Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Management am 16. Mai 2024
Thank you Marisol for the review. We do hope to have the opportunity to welcome you back in the near future for an exceptional experience.

2/10 – Ungenügend

Eugenia

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I never stayed there Expedia messed up my Reservation and trip
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 4. Mai 2024
Please reach out to Expedia Eugenia to correct your reservation.

10/10 – Hervorragend

Alfredo Ramos

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Lashay am 2. Mai 2024
Thank you for staying with us.

8/10 – Gut

SHANQUETTA, New Haven

Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Shaunte

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The pool was down unfortunately and the reason I booked to have some pool time but the rest of the hotel was nice.
Aufenthalt von 3 Nächten im April 2024
Antwort von Ms. Payne am 29. Apr. 2024
Hello Shaunte thank you for your feedback. We apologize for the inconvenience of the pool being temporarily down at this time. Thank you for enjoying your time here at the Doubletree-Brookhollow and we hope to see you again soon.

8/10 – Gut

Aja

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 4 Nächten im April 2024
Antwort von Ms. Payne am 29. Apr. 2024
Thank you for staying here at the Doubletree Brookhollow Ms. Aja. Your feedback is very important to our staff. Thank you.

10/10 – Hervorragend

SEN

Aufenthalt von 1 Nacht im April 2024

2/10 – Ungenügend

Rudibeth

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
I called before booking this hotel and asked if the pool was open and they said yes. When we get there, the pool was completely closed and we were told it was “under construction”. This was a lie. The hotel is going through a lawsuit and it’s all over the news as to what happened in the pool. It was absolutely horrible. The hotel should not haven been opened after what had happened. Never booking here again. Bartender at the hotel bar was absolutely phenomenal though. Only good thing about this hotel.
Aufenthalt von 4 Nächten im April 2024
Antwort von Hotel Management am 27. Apr. 2024
Thank you Rudibeth for the honest feedback. We do regret you were unable to enjoy all of the amenities we offer during your time with us. We do hope you give us another stay in the future to have an awesome experience.

6/10 – Okay

Joyce

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 27. Apr. 2024
Thank you for the review Joyce. We do hope to have the opportunity to welcome you back in the near future.

4/10 – Schlecht

Jaleshia

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The overall inside downstairs was beautiful and the staff were friendly. The downfall was in the room itself. The shower had mold in the bottom corner. The sink water never got hot and it drained slowly. The bed and tv were awkwardly placed. The tv was on the far right and the bed was on the far left so it made it difficult watching tv. Then by the ice machine the floor was very dirty.
Aufenthalt von 4 Nächten im April 2024
Antwort von Hotel Management am 27. Apr. 2024
Thank you for the honest feedback Jaleishia. We do regret our property did not exceed your expectations. Your reviews help our team improve our facilities and guest experience. We do hope to have the opportunity to welcome you back in the near future.

10/10 – Hervorragend

Lesly

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
The pool was closed but the receptionist was so nice & gave us permission to use the sister hotel’s pool next door
Aufenthalt von 2 Nächten im April 2024
Antwort von Ms. Payne am 23. Apr. 2024
Thank you for your feedback, Ms. Lesly. We are here to make sure our customer service to our guest is over the top. We are excited you enjoyed your stay, and we hope to see you again soon. Thank you!

10/10 – Hervorragend

Jamaica

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The building was pretty
Aufenthalt von 3 Nächten im April 2024
Antwort von Ms. Payne am 23. Apr. 2024
Thank you, Jamaica! Please come visit us again soon!