Schreibtisch, laptopgeeigneter Arbeitsplatz, Verdunkelungsvorhänge

Bewertungen von The Capitol Hotel, Ascend Hotel Collection

3 out of 5

Bewertungen

7,4

Gut

250 von insgesamt 757 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
208 von insgesamt 757 Gästebewertungen haben eine Bewertung von 8 - Gut" "
148 von insgesamt 757 Gästebewertungen haben eine Bewertung von 6 - Okay" "
68 von insgesamt 757 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
83 von insgesamt 757 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,6/10

Sauberkeit

8,0/10

Personal & Service

7,2/10

Ausstattung

7,0/10

Zustand der Unterkunft

7,2/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Christoph

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Mai 2022
Antwort von Jake Shepherd - General Manager am 17. Mai 2022
Thank you for rating our hotel Christoph! We are glad to hear you enjoyed your stay with us.

6/10 – Okay

Verifizierter Reisender

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Soweit in Ordnung, Völlig daneben die Badausstattung, unbequem. Einziger Pluspunkt - gutes Frühstück inklusive
Aufenthalt von 2 Nächten im September 2019
Antwort von Cheryl LeBlanc am 4. Okt. 2019
Thank you for taking the time to tell us about your experience at the Capitol Hotel. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for any inconvenience that you experienced. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at The Capitol Hotel the next time your travel plans require lodging. Very truly yours, Cheryl LeBlanc General Manager The Capitol Hotel, an Ascend Collection

8/10 – Gut

Vincia

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My room was not cleaned promptly. The desk had crumbs, the directory binder was sticky & greasy, and I discovered on my last day that the coffee cups next to the coffee machine was a ready used. The property was quiet, and the breakfast was good though. The in-room microwave & refrigerator was a plus though.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Marketing Manager am 28. Mai 2024
Thank you for taking the time to share your feedback about your recent stay at The Capitol Hotel, Ascend Hotel Collection. We apologize for the cleanliness issues you encountered in your room, and we will address this with our housekeeping team to ensure it does not happen again in the future. We are delighted to hear that you enjoyed the quiet property, good breakfast, and the amenities of the in-room microwave and refrigerator. We appreciate your business and hope to welcome you back for a better experience in the future.

6/10 – Okay

Kelly

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Marketing Manager am 22. Mai 2024
Thank you for taking the time to review your recent stay at The Capitol Hotel. We appreciate your feedback and are glad to hear that you had an overall satisfactory experience. If there is anything specific that you feel could have been improved, we would love to hear more details so we can continue to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future.

8/10 – Gut

Quentin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I enjoyed my stay very much
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Marketing Manager am 20. Mai 2024
Thank you for taking the time to share your feedback on your recent stay at The Capitol Hotel. We are delighted to hear that you enjoyed your experience with us. Our team works hard to ensure each guest has a comfortable and memorable stay, and we are pleased to hear that we met your expectations. We look forward to welcoming you back for another enjoyable stay in the future. Safe travels!

2/10 – Ungenügend

Edward

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
After a rather inhospitable front desk experience and late check-in, upon finally maneuvering the parking garage and getting up to the room found a dark hallway and, once inside there was no lightbulb in the bathroom and the coffee maker on the desk was spewing hot water all over. Tried to get a refund at the front desk and told to work through Expedia
Antwort von Marketing Manager am 20. Mai 2024
Thank you for sharing your experience with us. We are disappointed to hear about the issues you encountered during your stay, and we apologize for any inconvenience you experienced. We will address these concerns with our team to ensure these issues are resolved for future guests. If you have any further feedback or would like to discuss your stay in more detail, please feel free to reach out to our management team. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 – Hervorragend

Gina, Lynn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I’m impressed with the convenience of the hotel .we were there for a concert it was 4 minutes walking from the Xl center .right on the center of the action the statel house right across the street the best part of the hotel for me it’s the staff .very helpful
Aufenthalt von 1 Nacht im April 2024
Antwort von Marketing Manager am 29. Apr. 2024
Thank you for taking the time to leave such a positive review of The Capitol Hotel. We are delighted to hear that you found our central location to be convenient for attending the concert at the XL Center. Our team takes great pride in providing excellent service and it's always great to hear when our guests have a positive experience. We hope to welcome you back again in the future.

8/10 – Gut

Kai

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked that my rom wasn't too big but still spacious.
Aufenthalt von 2 Nächten im April 2024
Antwort von Marketing Manager am 29. Apr. 2024
Dear valued guest, thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed the spacious yet cozy atmosphere of your room during your stay at The Capitol Hotel, Ascend Hotel Collection. We strive to provide a comfortable and inviting environment for all our guests, and we are glad to hear that this was reflected in your experience. We hope to welcome you back again soon for another enjoyable stay. Thank you for choosing to stay with us!

10/10 – Hervorragend

Ferison

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very good
Aufenthalt von 1 Nacht im April 2024

4/10 – Schlecht

Kevin

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
The room smelled like cigarette smoke.
Aufenthalt von 1 Nacht im April 2024
Antwort von Marketing Manager am 23. Apr. 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay at The Capitol Hotel. Our hotel is non-smoking, and we take cleanliness and air quality very seriously. We will address this issue with our housekeeping team to ensure that this does not happen again in the future. We appreciate your bringing this to our attention and hope to have the opportunity to welcome you back for a more enjoyable stay.

8/10 – Gut

Moira

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel towels were the only downside as they were rather small and only two for our room...Seriously a problem for me as I wash my hair everyday. There was no one to deliver any to my room that evening, but we could call for some after 8 AM the next day. Unfortunately we needed to get going early so waiting until 8 was not an option. There are dining options but you mostly have to drive to them. Since we arrived rather late...8 pm or so, we ran out of time to go anywhere other than around the block! Luckily we discovered The Russell, a Jamaican restaurant. They were about to close due to lack of customers, but took our order as a carry-out. It was the most AMAZING meal. Highly recommend it, but check ahead to be sure they're still open. It's a beautiful restaurant, so we would have enjoyed dining in, but at least we got a fabulous meat!
Aufenthalt von 1 Nacht im April 2024
Antwort von Marketing Manager am 13. Apr. 2024
Thank you for taking the time to share your feedback on your recent stay at The Capitol Hotel, Ascend Hotel Collection. We apologize for any inconvenience you experienced with the towels in your room and the limited dining options available upon your late arrival. We appreciate your recommendation of The Russell, and we are glad you enjoyed your meal from there. Your comments will be shared with our team as we continuously strive to improve and enhance our guest experience. We hope to welcome you back in the future for a more seamless stay.

6/10 – Okay

Matthew

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Friendly staff, convenient self parking, great walkable central location. Appreciated the refrigerator, microwave, shower pressure and plentiful hot water. Didn’t have an opportunity to try breakfast. 12pm checkout was appreciated. The hotel is somewhat dated though and several guests had issues with room key cards/entry into rooms. I would stay again for the location and convenience.
Aufenthalt von 1 Nacht im April 2024
Antwort von Marketing Manager am 12. Apr. 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our friendly staff, convenient self parking, central location, and amenities such as the refrigerator, microwave, shower pressure, and 12pm checkout. We apologize for any inconvenience you experienced with the room key cards and entry into rooms. We appreciate your understanding and look forward to welcoming you back for another stay in the future.

6/10 – Okay

Amy

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit
Very small bathroom and the room wasn’t the cleanest.
Aufenthalt von 1 Nacht im April 2024
Antwort von Marketing Manager am 9. Apr. 2024
Thank you for choosing to stay with us at The Capitol Hotel. We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We will address your concerns with our housekeeping team to ensure that our rooms meet the highest standards of cleanliness for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.

6/10 – Okay

Darrin

Verbesserungswürdig: Sauberkeit
Location was about it
Aufenthalt von 2 Nächten im März 2024
Antwort von Marketing Manager am 2. Apr. 2024
We appreciate your feedback on your recent stay at The Capitol Hotel. We're glad to hear that you found our location convenient. We strive to provide a comfortable and memorable experience for all our guests and will take your comments into consideration. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the future.

6/10 – Okay

Destiny

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
The hotel is at a very convenient location to downtown areas. However, if you are driving the hotel parking is at a cost, not the best and almost always full.
Aufenthalt von 2 Nächten im März 2024
Antwort von Marketing Manager am 27. März 2024
Thank you for your feedback regarding your recent stay at The Capitol Hotel. We are pleased to hear that you found our location convenient for exploring downtown areas. We apologize for any inconvenience you experienced with our parking availability and pricing. We will certainly take this into consideration as we assess and improve our services. We appreciate your comments and hope to have the opportunity to welcome you back in the future.

4/10 – Schlecht

James

Verbesserungswürdig: Zustand der Unterkunft
Beds and bedding were inadequate and too small for me and not sufficient and I'm an average sized guy. Had to turn up heat since bedding was not very warm - but the A/C / heat unit was old and worked, but climate control was dicey (no thermostat so I didn't know how to set it - went from too cold to too hot). Workout room doubled as a sauna - very hot and no climate control which made my morning treadmill run a sweaty exercise. Facility is a little dated, but otherwise not bad and breakfast was good. Staff were pleasant enough and it was right by the train station which was convenient for me.
Aufenthalt von 1 Nacht im März 2024
Antwort von Marketing Manager am 23. März 2024
Thank you for taking the time to share your feedback on your recent stay at The Capitol Hotel, Ascend Hotel Collection. We apologize that your experience did not meet your expectations in terms of bedding comfort and climate control in the room. We appreciate your comments about the dated facilities, sauna-like workout room, and the inconvenience of the A/C / heat unit. However, we are glad to hear that you found our breakfast good and our staff pleasant, as well as the convenient location near the train station. We will definitely take your feedback into consideration as we strive to improve our guests' overall experience.

2/10 – Ungenügend

Mavis

Aufenthalt von 2 Nächten im März 2024
Antwort von Marketing Manager am 9. Apr. 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We are disappointed to hear that your experience did not meet your expectations. Our team values feedback as it helps us continually improve the guest experience. If there are any specific issues you encountered during your stay that you would like to share with us, please feel free to reach out so we can address them accordingly. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory stay.

8/10 – Gut

Colene

Aufenthalt von 4 Nächten im März 2024
Antwort von Marketing Manager am 1. Apr. 2024
Thank you for taking the time to leave a review of your recent stay at The Capitol Hotel, Ascend Hotel Collection. We appreciate your feedback and are pleased to see that you enjoyed your experience with us. We strive to provide a comfortable and convenient stay for all of our guests, and we hope to welcome you back again in the future.

10/10 – Hervorragend

Ashaquanna

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Marketing Manager am 1. März 2024
Thank you for taking the time to leave a perfect rating for your recent stay at The Capitol Hotel, Ascend Hotel Collection. We are thrilled to hear that you enjoyed your experience with us and that we were able to meet your expectations. We hope to have the pleasure of welcoming you back in the future for another exceptional stay.

10/10 – Hervorragend

Erik

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great and convenient location. The infrastructure - rooms - themselves could use a little sprucing up, but the staff and amenities are excellent.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Marketing Manager am 1. März 2024
Thank you for sharing your experience! We're delighted that you appreciated our convenient location and excellent staff and amenities. Your feedback regarding the room infrastructure is duly noted, and we'll work diligently to enhance this aspect of your stay. We're committed to continuously improving our accommodations to ensure a comfortable experience for all our guests. We hope to have the pleasure of welcoming you back for an even better stay in the future!

10/10 – Hervorragend

Denise

Aufenthalt von 3 Nächten im Februar 2024
Antwort von Marketing Manager am 23. März 2024
Thank you for taking the time to provide us with a perfect rating for your recent stay at The Capitol Hotel, Ascend Hotel Collection. We are thrilled to hear that you had an enjoyable experience with us and we hope to welcome you back again in the future for another outstanding stay.

10/10 – Hervorragend

Malcolm

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Marketing Manager am 1. März 2024
Thank you so much for the perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything specific that made your stay exceptional or any suggestions you have for us to make future stays even better, please feel free to let us know. We appreciate your support and hope to welcome you back again soon!

8/10 – Gut

Aleksandr

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Walking distance to events
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Marketing Manager am 1. März 2024
Thank you for taking the time to leave us a review! We're delighted to hear that you found our hotel conveniently located within walking distance to events. Your feedback is valuable to us, and we will continue to strive for excellence to ensure your next stay is worthy of a 5-star rating. We look forward to welcoming you back soon!

2/10 – Ungenügend

Erika

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
No good
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Marketing Manager am 1. März 2024
We're truly sorry to hear about your disappointing experience. Your satisfaction is paramount to us, and we regret that we fell short of your expectations. We would greatly appreciate any specific feedback you can provide so that we can address the issues and improve our services for future guests. Please feel free to reach out to our management team directly to discuss your concerns further. Thank you for bringing this to our attention.

8/10 – Gut

Steve

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Marketing Manager am 26. Feb. 2024
Thank you for taking the time to share your feedback on your recent stay at The Capitol Hotel, Ascend Hotel Collection. We are pleased to hear that you had an enjoyable experience during your time with us. If there is anything specific that stood out to you or if there are any areas in which we can improve, please don't hesitate to reach out. We appreciate your rating and look forward to welcoming you back in the future.

2/10 – Ungenügend

Michael

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Not a great location. Toilet didn't flush well. Heard what sounded like gunshots late at night outside. Also misleading about free parking which website and desk clerk indicated at check-in, then we were charged $15. Would not stay there again.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Marketing Manager am 20. Feb. 2024
We apologize for the inconveniences you experienced during your stay at our hotel. We understand that location is important to our guests, and we apologize if it did not meet your expectations. Regarding the toilet issue, we apologize for any inconvenience caused and will make sure it is addressed promptly. We take guest safety seriously, so we will investigate the incident you mentioned about the noise. We apologize for any confusion regarding the parking charges, and we will review this with our staff to ensure accurate information is provided. We appreciate your feedback and will take it into consideration in our efforts to continuously improve our services.

6/10 – Okay

Robert

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Marketing Manager am 20. Feb. 2024
Thank you for taking the time to share your rating of our hotel. We value your feedback and appreciate your decision to choose The Capitol Hotel, Ascend Hotel Collection for your stay. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret if we fell short in meeting your expectations on this occasion. We hope to have an opportunity to welcome you back in the future for a more fulfilling stay.

8/10 – Gut

Zadoth

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Marketing Manager am 20. Feb. 2024
Thank you for taking the time to leave a review of your recent stay at The Capitol Hotel, Ascend Hotel Collection. We appreciate your rating and are delighted to hear that you had a positive experience. We strive to provide a comfortable and enjoyable stay for all of our guests and are thrilled that we were able to meet your expectations. Should you find yourself in the area again, we hope to have the opportunity to welcome you back to The Capitol Hotel.

10/10 – Hervorragend

Norman

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Marketing Manager am 20. Feb. 2024
Thank you for your kind review of The Capitol Hotel, Ascend Hotel Collection! We're delighted to hear that you had a pleasant stay with us. Our team takes great pride in providing excellent service, and we're glad that it left a positive impression on you. Should your travels bring you back to our area, we would be honored to welcome you once again for another enjoyable experience at our hotel.

8/10 – Gut

Colleen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff are excellent. Made check in easy. Only downside was very loud guests adjacent to room
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Marketing Manager am 20. Feb. 2024
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our excellent staff and their efforts to make your check-in experience easy. However, we apologize for any inconvenience caused by the loud guests adjacent to your room. We understand that a peaceful environment is essential for a comfortable stay and we will take your comments into consideration to ensure we improve our guest experience in the future. We hope to have the opportunity to welcome you back to The Capitol Hotel, Ascend Hotel Collection in the near future.

8/10 – Gut

joseph

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Marketing Manager am 20. Feb. 2024
Thank you for taking the time to review your recent stay at The Capitol Hotel, Ascend Hotel Collection. We appreciate your positive rating and are pleased to hear that you enjoyed your experience with us. We value your feedback and look forward to welcoming you back for another great stay in the future.

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Marketing Manager am 20. Feb. 2024
Thank you for taking the time to share your outstanding rating of The Capitol Hotel, Ascend Hotel Collection! We're thrilled to have exceeded your expectations during your stay. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back again soon for another flawless experience.

4/10 – Schlecht

Deepti

Aufenthalt von 2 Nächten im Januar 2024
Antwort von Marketing Manager am 20. Feb. 2024
Thank you for taking the time to share your feedback about your recent stay at The Capitol Hotel, Ascend Hotel Collection. We genuinely appreciate your rating and the opportunity to address any concerns you may have had during your visit. We strive to provide a positive guest experience, and we regret if we fell short of your expectations on this occasion. We would welcome the opportunity to learn more from you about your specific concerns so that we can continue to improve and provide a better experience for all our guests. Thank you again for your review, and we hope to have another chance to regain your trust in the future.

10/10 – Hervorragend

Joanne

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This is my first time at The Capitol Hotel in Hartford, CT, and it was easy to find at night. I chose it for convenience, closeness to the state government building where I had business, and competitive room price, and I am happy with my choice. I walked just down the street and found a great restaurant with good food and a live band, Black-Eyed Sally's Southern BBQ. I recommend this hotel.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Director of Sales am 31. Jan. 2024
Thank you for taking the time to tell us about your experience at The Capitol Hotel, Ascend Hartford Collection.We are so pleased to know that you found the location of our property to be convenient and easy to find! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing The Capitol Hotel, Ascend Hartford Collection.

10/10 – Hervorragend

Glaisma

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Accessible
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Director of Sales am 24. Jan. 2024
Thank you for taking the time to tell us about your experience at The Capitol Hotel. It's so great to know that you found our hotel to be accessible. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing The Capitol Hotel.

4/10 – Schlecht

John

Mit der Familie gereist
Verbesserungswürdig: Komfort des Zimmers
Room was cold with no real blankets. Back parking lot was icy and untreated.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Director of Sales am 24. Jan. 2024
Thank you for choosing The Capitol Hotel and for taking the time to provide feedback about your experience at The Capitol Hotel.I would like to start by apologizing to you for not meeting your expectations. We are sorry to hear that you had a temperature issue during your stay and we understand how frustrating that can be. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.

10/10 – Hervorragend

Arturo

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Excellent for inexpensive extended stay. Right on main bus lines an Amtrak station.
Aufenthalt von 10 Nächten im Januar 2024
Antwort von Director of Sales am 24. Jan. 2024
Thank you for taking the time to tell us about your experience at The Capitol Hotel. It's so great to know that you found our location to be convenient! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for The Capitol Hotel.

2/10 – Ungenügend

Daniel, Bronx

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
One elevator was only working They didn’t clean my room I wouldn’t recommend
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Director of Sales am 24. Jan. 2024
Thank you for choosing The Capitol Hotel and for taking the time to provide feedback about your experience at The Capitol Hotel.I would like to start by apologizing to you for not meeting your expectations. We are sorry that there was maintenance issues and definitely understand how frustrating and inconvenient that can be. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.

8/10 – Gut

Manuel

Aufenthalt von 2 Nächten im Januar 2024
Antwort von Marketing Manager am 13. Feb. 2024
Thank you for choosing The Capitol Hotel for your recent stay. We greatly appreciate your positive rating and are glad to hear that you had an enjoyable experience. We hope to welcome you back in the future and provide you with another wonderful stay.

4/10 – Schlecht

Arnaldo Andres Dejesus

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
No es buen hotel
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Marketing Manager am 13. Feb. 2024
Thank you for sharing your feedback with us regarding your recent stay at The Capitol Hotel. We strive to provide a positive experience for all of our guests, and we are disappointed to learn that your stay fell short of your expectations. We appreciate your comments and will take them into consideration as we continually work to improve and enhance our services. Thank you for choosing our hotel, and we hope you will give us another opportunity to exceed your expectations in the future.

2/10 – Ungenügend

Faye

We moved rooms 3 times 1st room smelled of urine generally not clean or comfortable 2nd time wiped down surfaces and tried to settle in to work. When ready for shower no water pressure and no hot water. Front desk nonchalant full of excuses not to help; no maintenance person on call to fix issue. Changed room. 3rd time. We move to another smaller no refund for smaller space Omg the thick dust on the counter by the tv was terrible, and a musty moldy smell. Tried to call front desk with in room phone, but it wasn’t connected to anything. This [so far] is the worst room(s) hotel ever we have experienced and we travel. We would not recommend this hotel to anyone. Management/owners look into this issue. The location is on point thus, the hotel should be terrific. Instead, you’re taking advantage of customers and have no issue with such terrible, terrible deceit. Stay and see for yourself.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Director of Sales am 17. Jan. 2024
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection and for taking the time to provide feedback about your experience at The Capitol Hotel, Ascend Hotel Collection.We are so sorry to hear about the multiple issues you experienced during your stay and understand how frustrating all of this could be. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.We have notified our management team and someone will be in touch.

10/10 – Hervorragend

Swapnil

Aufenthalt von 2 Nächten im Januar 2024
Antwort von Marketing Manager am 13. Feb. 2024
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection for your stay. We are thrilled to hear that you had such a positive experience with us and awarded us with a perfect rating. Our team takes great pride in providing excellent service and creating a comfortable environment for our guests. It was a pleasure to have you as our guest, and we look forward to welcoming you back on your next visit to our city. Safe travels!

6/10 – Okay

Margaret

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The front desk receptionist had an attitude. It smelled like cigarettes/weed on our floor. The bed was hard as a rock and if you drive a larger vehicle have fun fitting into the garage- and they charge for parking.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Director of Sales am 17. Jan. 2024
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection and for taking the time to provide feedback about your experience at The Capitol Hotel, Ascend Hotel Collection.I would like to start by apologizing to you for not meeting your expectations. We are sorry to hear that your experience with the front desk staff was unsatisfactory and that there was a smell. We understand how frustrating that can be. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.

2/10 – Ungenügend

Nancy

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Dated and poorly kept hotel. Only one functioning elevator which led to long waits. Very limited dining in the area.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Director of Sales am 17. Jan. 2024
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection and for taking the time to provide feedback about your experience at The Capitol Hotel, Ascend Hotel Collection.We are sorry to hear about the inconvenience of only having one working elevator and understand how frustrating that could be. We strive to make each stay as pleasant and comfortable as possible, and we apologize for not having everything up to the standard that we attempt to keep.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.

10/10 – Hervorragend

PHILLIP

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing front desk help and security guard. Very warm underground parking. Great transportation options from train station, city bus stops, charter bus station, highway on and off ramps, electric scooter stations, quick walking destinations, cab service next door. Oh and cheap parking in the area
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Director of Sales am 17. Jan. 2024
Thank you for taking the time to tell us about your experience at The Capitol Hotel, Ascend Hotel Collection.We are so happy to see you enjoyed your time with us so much - we love a perfect score!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing The Capitol Hotel, Ascend Hotel Collection.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Marketing Manager am 13. Feb. 2024
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection for your recent stay and for taking the time to share your feedback. We appreciate your rating of 8 out of 10, which indicates that your overall experience was positive. We hope to have the pleasure of welcoming you back again in the future for another enjoyable stay.

8/10 – Gut

Elizabeth

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I enjoyed my stay here, but I found the only inconvenience was having to pay $15 a day for parking. It’s in a very convenient location in downtown Hartford, right across the street from the train station. It is a very clean property, and the staff went above and beyond during my entire experience with them. I interacted with the general manager on several locations due to my bank, not releasing my incidental fee. This had nothing to do with the Capitol Hotel itself, but with my bank solely. The general manager went above and beyond to ensure that everything that I needed was provided and was very helpful in that process. They have a very nice breakfast in the morning, and the beds were comfortable. We had an excellent view of the Capitol from our room, and all around it was a great experience. P. S. If you are looking to go out for a drink, the best place in Hartford is Little River Restorative on Capitol Ave less than 5 min from the hotel. The staff and the atmosphere is top-notch and the bartender are great! Highly recommend
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Director of Sales am 31. Jan. 2024
Thank you for taking the time to tell us about your experience at The Capitol Hotel, Ascend Hartford Collection.We are so happy to know that you found our property's location to be convenient and that you had great interactions with our staff. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing The Capitol Hotel, Ascend Hartford Collection.

4/10 – Schlecht

Chad

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The room was not clean. Remote was filthy and had something sticky on it. Shower head was falling off. Area didn’t feel safe for my son and I who needed to check out at 3:30am to catch an early flight. It felt run down and the floor we were on wreaked of marijuana.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Director of Sales am 12. Jan. 2024
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection and for taking the time to provide feedback about your experience at The Capitol Hotel, Ascend Hotel Collection.I would like to start by apologizing to you for not meeting your expectations. We are sorry to hear that you experienced inconvenience with your room and understand how frustrating that can be. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.

4/10 – Schlecht

Edward

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
There was no huge blanket on the beds. The shower curtain was awful and parking was not good I shouldn’t have to pay premo dollars to park in a lot which is clearly next to the hotel
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Director of Sales am 12. Jan. 2024
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection and for taking the time to provide feedback about your experience at The Capitol Hotel, Ascend Hotel Collection.I would like to start by apologizing to you for not meeting your expectations. We are sorry to hear that you experienced inconvenience with your room and for the parking situation. We understand how frustrating that can be. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.

2/10 – Ungenügend

Luis

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Marketing Manager am 13. Feb. 2024
Thank you for taking the time to provide us with your feedback. We apologize if your experience at The Capitol Hotel, Ascend Hotel Collection did not meet your expectations. We take guest feedback seriously and constantly strive to improve our services. If there are specific concerns you would like to share with us, please feel free to email us directly at [hotel email address]. We appreciate your patronage and hope to have the opportunity to better serve you in the future.