Dear Mr/Ms Michael, First of all, thank you for your constructive words and I regret that you were not satisfied with your stay. We have a firm commitment to guest experiences; therefore, your feedback is important and highly regarded. We are sorry to hear about your coffee, sauna, bathtub,pool issue. We are also delighted that you got a chance to enjoy the bed itself, gym area and our staff. Feedback is always important as it is a vital way that we can review the level of services and facilities we provide our guest, hence your comment is much appreciated. We look forward to welcoming you back in the near future.

Dear Mr/Ms. Thanks for your comments and for choosing The Ann Hanoi for your recent trip to Hanoi. We are delighted to see that you had a wonderful stay with us and enjoyed our accommodation and staff service. We look forward to welcoming you back to The Ann on your next trip to Hanoi. Kind regards, Nguyen Thi Hong Hanh Assistant to General Manager

Dear Florian, Thank you for taking the time to write such fantastic comments in your review. It is extremely rewarding to hear that our guests have had a memorable experience with us and our service, location and our staff met your expectation. We look forward to welcoming you back to The Ann Hanoi again in the very near future. Warmest regards, Nguyen Quoc Hoan General Manager

Dear Ms. Tammy,Thank you for choosing The Ann Hanoi for your recent visit and for taking the time to share this wonderful review.We are delighted to learn that you had a great time staying with us and particularly value our hotel.We always strive for excellent service delivery and hope to have another chance to better serve you in the near future.With warmest regards,

Dear Mr. Long, Thank you for staying at The Ann Hanoi and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future.

Dear Mr. Roman,Thank you for choosing The Ann Hanoi for your recent visit and for taking the time to share this wonderful review.We are delighted to learn that you had a great experience staying with us and particularly valued our hotel.It was truly a pleasure for us to be at your service and we hope to have another chance to better serve you in the near future.

Dear Ms. Riyani,Thank you for choosing The Ann Hanoi for your recent visit and for taking the time to share this wonderful review.We are delighted to learn that you had a great experience staying with us and particularly valued our hotel. Your aprreciation on the service provided by our colleagues is truly heart-warming and it will be definitely be shared with our whole team.It was a pleasure for us to be at your service and we hope to have another opportunity to welcome you back in the near future.Safe travel until then!The Ann Hanoi Hotel & Spa team,

Dear Mr. Kevin,Thank you for choosing The Ann Hanoi for your recent visit to Hanoi and for taking the time to share this precious review.We deeply apologize that you had to wait long to received the requested clean towels and we will work internally with our team to ensure up-to-standard service quality.Regarding this booking of yours, you booked for a room-only reservation, thus daily breakfast buffet is not included.Your comments on our selections and quality of our breakfast buffet are well acknowledged and will be discussed with our management team to ensured that we can deliver better to our beloved guests.Once again, we are wholeheartedly regretful that our service did not meet your expectation. We, the team of The Ann Hanoi who always strive for excellent service delivery, solemly acknowleded our shortcomings and hope to have another opportunity to better serve you in the near future.With warmest regards,The Ann Hanoi Hotel & Spa team,

Dear Mr. Henry,We are truly disheartened to learn of your conerns regarding your recent stay with us, and we thank you for taking the time to share this feeback.Our air-conditioning system is one central unit which will controll the cooling or heating for all the rooms of several floors and it is one shortcoming of our system that it cannot adjust each room individually. The period you were staying was quite low for Hanoi weather so we switch to heating instead of cooling.Regarding the windows of our hotel, all of which are openable to ensure the safety of our guests and we thank you for your understanding.We have well acknowedged this shortcoming of our will take measures to ensure better service quality and for each guest individually in the future.Once again, we are truly sorry for the inconvience you have had during your stay at The Ann Hanoi and we hope to another opportunity to welcome you back, providing a better and more memorable experience.With warmest regards,The Ann Hanoi Hotel & Spa team.

Dear Ms. Maria,We thank you for choosing The Ann Hanoi for your recent visit and for taking the time to share this wonderful review.We are delighted to learn that you had a great experience staying with us and particularly valued our hotel.We always strive for excellent service delivery and hope to have another chance to better serve you in the near future.With warmest regards,The Ann Hanoi Hotel & Spa team.

Dear Mr. Oscar,Warmest greetings from The Ann Hanoi Hotel & Spa!Thank you for choosing The Ann Hanoi for your recent visit and for taking the time to share your comments with us. We are delighted to learn that you had a great experience with us. Yet we are sorry that we did not meet your expectation regarding our location. We understand that we may not be preferable to some in the Old Quarter but we pose it as a strong point to be distant from the noisy, crowded streets.It was a pleasure for us to be at your service and we hope to have another opportunity to welcome you back in the near future.With warmest regards,The Ann Hanoi Hotel & Spa team.

Dear Mr. Chienbang,We thank you for choosing The Ann Hanoi for your recent trip to Hanoi and for taking the time to share your feedback with us.We are delighted to hear that you are satisfied with your stay. We always strive for excellent service delivery and hope to have another opportunity to better serve you in the near future.With warmest regards,The Ann Hanoi Hotel & Spa team.

Dear Valued guest,Thank you for choosing The Ann Hanoi for your current visit to Hanoi and for taking the time to share these wonderful comments with us.We are delighted to learn that you had a great experience staying with us. We always strive for excellent service delivery and hope to have another opportunity to better serve you in the near future.With warmest regards,The Ann Hanoi Hotel & Spa team.

Dear Mr. Colman, Thank you for choosing us for our stay! We are delighted to know that you enjoyed your stay with us. Looking forward to welcoming you back in the near future.Wish you all the best,The Ann Hanoi Hotel & Spa team.

Dear Ms. Sally,We are delighted to hear that you are satisfied with your stay at The Ann.Our team always strives for exceptional guest experience and we hope that we hope to have another opportunity to serve you in the near future.Best regards,The Ann Hanoi Hotel & Spa.

Dear Mr. Peter Bro, Thank you for choosing us for our stay!We are delighted to know that you are satisfied with our service. Looking forward to welcoming you back in the near future. Wish you all the best,The Ann Hanoi Hotel & Spa team.

Dear Mr. Michael, Thank you for your very generous comment regarding your recent stay with us. We are happy to hear that you are satisfied with our service and do hope to have chance to welcome you back in the near furture.Best regards,

Dear Ms. Carreau,Thank you for your precious comment regarding the recent stay with us. Please be rest assure that the maintenance is temporal and will end soon. This maintenance is necessary with our expect to bring valued guests with better services. Once again, thank you for your support us so far and please accept our most sincere apology for any inconvenience caused. We look forward to welcoming you back in the near future. Best regards,

Dear Ms. Debra,Thank you for choosing us for your stay. We are glad that you are satisfied with our services and staff and look forward to welcoming you back int he near futher. Many thanks and best regards,

Dear Mr. Hiroshi, Thank you for choosing us for your stay. We are pleased that our services have met your expectation. and are looking forward to welcoming you back in the near future.Best regards

Dear Valued guest, Thank you for your generous review regarding your recent stay. We are truly motivated a huge by this. We look forward to welcoming you back in the near future. Many thanks & Best regards,

Dear Ms. Mai,Thank you for choosing us for your stay and for taking time to give us a precious comment. We look forward to welcoming you back in the near future.

Dear Ms. Yu Jin, Thank you for choosing us for your stay. We highly appreciate your feedback to improve our service day by day. We hope to have you back in not too far furture. Best regards,

Dear Mr. Dae Geun, Thank you for choosing us for your stay. As we have checked with our Engineering, the heating mode of Air-conditioner is still on during your stay period. There maybe some technical issue with your room. In this case, we always recommend guests to dial "0" to our 24/7 front desk for prompt assistance. We hope to have other oppotunity to welcome you in not to far future. Once again, thank you for taking your time to review us. We highly appreciate your contributive comments. Best regards,

Dear Ms Victoria, Thank you so much for your support to The Ann Hanoi! We highly appreciate your feedback and well noted the shortcoming to improve. We do hope to have a chance to serve you better in the future. Have a nice week ahead!

Dear Mr. Kappei, Thank you so much for your great feedback. We're all very happy to know that you have had an enjoyable stay with us. Looking forward to welcoming you back in the near future. Wish you all the best,

Dear Sir/Madame, Thank you so much for your nice review about our hotel. We're really glad to know that you have had an enjoyable stay with us. Looking forward to welcoming you back to The Ann Hanoi in the near future.

Dear Valued guest, Thanks for staying with us. We appreciate your feedback and look forward to welcoming you on your next trip. Best regards,

Dear Sir/Madame, Thank you so much for your nice review about our hotel. We're really glad to know that you have had an enjoyable stay with us. Looking forward to welcoming you back to The Ann Hanoi in the near future.

Dear Sir/Madame, We highly appreciate your nice review with thanks. Looking forward to welcoming you back to The Ann Hanoi soon. Best regards,

Dear Sir/Madame, We highly appreciate your feedback, and noted to improve our service day by day. Should you need any further assistance, please feel free to contact tus. Thank you and best regards,

Dear Sir/Madame, Thank you so much for your nice feedback. Have a nice day and best regards,

Dear Sir/Madame, We highly appreciate your nice review. Should you need any further assistance, please feel free to contact us at any time. Thank you and best regards,

Dear Sir/Madame, Thank you for choosing The Ann Hanoi! We highly appreciate your feedback with much thanks. Looking forward to welcoming you back soon. Best regards,

Dear Sir/Madame, We highly appreciate your feedback with much thanks. Looking forward to welcoming you back to The Ann Hanoi soon! Best regards,

Dear Sir/Madame, Thank you so much for choosing The Ann Hanoi for your recent stay! We highly appreciated your nice feed back. Looking forward to welcoming you back to our hotel in the near future.

Dear Mr. Yasuo, We highly appreciate your kind feedback with so much thanks. Looking forward to welcoming you back to The Ann Hanoi soon. Have a nice day and best regards,

Dear Sir/Madam, Thank you very much for your feedback about our service. Could you please share more information for our further investigation for improvement? We look forward to hearing from you. Best regards,

Dear Sir/Madam, We highly appreciate your feedback and look forward to welcoming you back to The Ann Hanoi soon! Thank you and best regards,

Dear Sir/Madam, We highly appreciated your feedback and look forward to welcoming you back to our hotel soon! Thank you and best regards,

Dear valued guest, Thank you so much for your kind review. We highly appreciate your feedback and look forward to welcoming you back to The Ann Hanoi soon. Have a nice day and best regards,

Dear valued customer, Thank you for choosing our hotel! We are very to know that you have enjoyed your stay with us and look forward to welcoming you back soon. Have a nice day and best regards,

Dear valued customer, We're very happy to know that you have enjoyed your recent stay at our hotel. Thank you so much for your kind review and look forward to welcoming you back to The Ann Hanoi soon! Best regards,

Dear Mr. Jorge, Thank you so much for sharing us your nice and constructive comment. We noted all the points that you mentioned to improve our service day by day. Looking forward to welcoming you back to The Ann Hanoi soon! Have a nice day and best regards,