A really wonderful stay with one exception only! Positives first: beautiful hotel room, excellently connected to HBF and Kröpcke, easy to get anywhere. Big, clean room, comfortable, strong shower, was a pleasure to come home to each night after long days (highly recommend the new Ghanaian restaurant just down the road too).
The hotel made a mistake regarding the inclusive breakfast from the booking deal - whilst the fellow on the first morning was happy to remedy this fixture, I was a little taken aback by the fellow on the third morning who didn’t receive the memo; and proceeded to blame and accuse me whilst I sat at breakfast for taking advantage, stealing from them, or whatever it was - whilst he apologised later once he found the mistake, I didn’t appreciate being made to feel accused of whatever it was that annoyed him. Making your customers feel like thieves as they enjoy breakfast not really the greatest way to start the day, especially as I wasn’t arguing and offered to pay the cost of the breakfast if he felt that strongly about it? Not impressed with that aspect - check your contract next time please
