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Bewertungen von Vinpearl Resort & Spa Ha Long

5 out of 5
Vinpearl Resort & Spa Ha Long
Reu Island, Bai Chay Ward, Ha Long, Quang Ninh

Bewertungen

9,0

Wunderbar

231 von insgesamt 349 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
71 von insgesamt 349 Gästebewertungen haben eine Bewertung von 8 - Gut" "
24 von insgesamt 349 Gästebewertungen haben eine Bewertung von 6 - Okay" "
11 von insgesamt 349 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
12 von insgesamt 349 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,0/10

Personal & Service

8,8/10

Ausstattung

9,2/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Mario

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr schönes Hotel. Gym könnte besser sein. Tennis kostet extra, was wir nicht verstehen können.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Dzung Dinh Viet am 22. Feb. 2024
Xin chào!Dear Mr. Mario,We sincerely appreciate you taking the time to give your feedback to the community.We are delighted to know that you enjoyed our place. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. Beside, we truly regret to learn that your experience of the tennis course did not meet your expectation and we will surely look into the matter to improve. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long.Warm regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 – Hervorragend

Horst

Aufenthalt von 1 Nacht im September 2023
Antwort von Ho Phuoc Tu Front Office Manager am 4. Okt. 2023
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 – Hervorragend

Joachim

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We had a very pleasing stay there for 7 days. Everything is exceptionally good and fine. The rooms are very comfortable, especially the beds!!! The pool with pool bar was also special for me! The staff was perfectly nice and warmhearted to fulfill all your wishes. Especially to mention is the hotel manager who is personally available and solved a problem that we had very very generously. Thanks a lot! Thank you All in Vin Pearl Resort :-)
Aufenthalt von 8 Nächten im Mai 2023
Antwort von Ho Phuoc Tu Front Office Manager Vinpearl Resort & am 26. Mai 2023
Xin chào! Dear valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments and your comment will reach the whole team to keep them motivated and fixed in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

8/10 – Gut

Iris

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Die Unterkunft war sehr schön, das Personal sehr aufmerksam und freundlich. Das Dinner im Restaurant war allerdings dem Niveau nicht angemessen. Eine Vorspeise war sehr gut, die andere geschmacklos, ein Hauptgang war eine kleine Portion wässriges Gemüse, der anderen ohne Beilage, ohne Pfiff, nicht sättigend.
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Huyen Pham am 5. März 2023
Dear Mr/Ms IrisThank you for choosing Vinpearl Resort and Spa Ha Long for your recent vacation in Vietnam. Thank you for your helpful feedback as it shown us which points needed to be improved to satisfy our valued guests like you. Guest’s satisfaction is our first priority, and it is only through your valuable feedback that we can improve our service and facilities. We hope to having a chance to welcome you back to Vinpearl Ha Long in the near future and showing you our improvement. Best regards, Hotel Management Team

10/10 – Hervorragend

Thomas

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
TK
Ein wunderschönes Hotel zu tollem Preis-Leistungsverhältnisses. Ich kann das nur empfehlen ... tolle Location :-))))
Aufenthalt von 3 Nächten im Oktober 2022
Antwort von Huyen Pham am 23. Nov. 2022
Dear Mr. ThomasThank you for taking the time to share your feedback. It would be our pleasure if we can receive detail information about your stay so we can enhance our services better. We hope to welcome you back to our hotel very soon! Sincerely, Hotel Management team.

8/10 – Gut

Verifizierter Reisender

Gut: Zustand der Unterkunft und Komfort des Zimmers
Schönes Hotel! Leider kein 5 Sterne Service
Das Hotel ist ganz schön der Pool draußen ist super groß und man fühlt sich wohl. Wenn das Wetter schlecht ist kann ich dieses Hotel leider nicht empfehlen. Der innenpool ist dann ziemlich überlaufen. Das Essen im Hotel ist eher für Koreaner und Vietnamesen ausgelegt als für Europäer was nicht weiter schlimm ist soll nur als Info gelten. Leider kann man außerhalb des Hotels nicht viel machen da die in der Umgebung nicht wirklich einladende Restaurants oder Bars sind. Der Blick auf die halong Bucht ist sehr schön und der Strand wird immer sauber gehalten. Der Service im Hotel ist leider nicht der den ich von einem 5 Sterne Hotel erwarte. In unserem Zimmer war die Toilettenspülung defekt. Nach 30 min warten haben wir erst ein neues Zimmer bekommen leider mit einem nicht so schönen Blick wie dem alten. Auf die Frage ob wir ein Zimmer haben könnten mit einem schöneren Blick auf die Bay haben wir als Antwort bekommen wenn wir einen schönen Blick haben wollen können wir das Zimmer gegen Bezahlung upgraden. Naja...
Aufenthalt von 4 Nächten im Dezember 2019
Antwort von Chien Nguyen am 3. Jan. 2020
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hotel management team.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very beautiful Resort
Ein wunderschönes Resort auf einer Insel. Das Personal war höflich, hilfsbereit und sehr freundlich. Frühstück war super gut und bot viel Auswahlmöglichkeiten.
Aufenthalt von 5 Nächten im April 2019
Antwort von Chien Nguyen am 29. Juni 2019
Dear value guest, Thank you for your great review about our hotel. It's our delighted to know that you had a wonderful stay here with us and you enjoyed the food and our services. I hope those beautiful memories at Vinpearl Resort and Spa Ha long will bring you back to us in the near future. We look forward to your soon return. Your sincerely, Hotel Management Team

10/10 – Hervorragend

Arifin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hervorragend !!!!
Das Hotel liegt wunderbar mit der schönsten Hügel Kulisse von Halong das , Service ist hervorragend ( besonders freundlich und hilfsbereits ist die Frau Thu Thrang von der Reception ) , reichhaltige Frühstuck Buffet. Sehr empfehlenswert.
Aufenthalt von 4 Nächten im April 2019
Antwort von Chien Nguyen am 29. Juni 2019
Dear Arifin, Thank you for your great review about our hotel. It's our delighted to know that you had a wonderful stay here with us and you enjoyed everything from the view, food and our services. I hope those beautiful memories at Vinpearl Resort and Spa Ha long will bring you back to us in the near future. We look forward to your soon return. Your sincerely, Hotel Management Team

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ein super tolles Resort. Hat uns sehr gut gefallen. Personal sehr freundlich! Frühstück das Beste was wir hier in Vietnam hatten. Viel Auswahl! Zimmer auch sauber und komfortabel. Pool und Strand ist einwandfrei. Der Spa Bereich auch on Ordnung, allerdings bisschen klein. Unterm Strich war es ein Highlight! Schon alleine die Bootsfahrt auf die Insel.
Aufenthalt von 3 Nächten im April 2019

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Freundliches Personal - sehr zuvorkommend; viele asiatische Gäste
Aufenthalt von 3 Nächten im Dezember 2018
Antwort von Hotel Management Team am 18. Dez. 2018
Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen,

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Ein sehr schönes hotel freundliches personal super service...1a zimmer...wenn ich wiedermal nach halong komme dann da hin...vielen dank
Aufenthalt von 6 Nächten im November 2018
Antwort von Hotel Management Team am 18. Dez. 2018
Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen,

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Tolles Resort mit großer Poollandschaft und hervorragend aufbereiteten Strandabschnitt mit Blick auf die Ha Long Bucht.
Aufenthalt von 2 Nächten im September 2018
Antwort von Chien Nguyen am 6. Juli 2019
Dear Valued Guest, Thank you for choosing Vinpearl Resort and Spa Ha Long for your stay. We are happy that you are satisfied with our services. We hope to have the chance to welcome you back to Vinpearl Ha Long soon. Sincerely thank you! Hotel management team.

10/10 – Hervorragend

Petra, Heidelberg

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wunderschönes Hotel auf einer kleinen vorgelagerten Insel. Personal sehr freundlich, Luxus pur! Für eine kleine Ruhepause bestens geeignet.
Aufenthalt von 2 Nächten im August 2018
Antwort von Chien Nguyen am 6. Juli 2019
Dear Petra, Thank you for choosing Vinpearl Resort and Spa Ha Long for your stay. We are happy that you are satisfied with our services. We hope to have the chance to welcome you back to Vinpearl Ha Long soon. Sincerely thank you! Hotel management team.

10/10 – Hervorragend

Tammy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This is a great place to stay.
Aufenthalt von 3 Nächten im April 2024
Antwort von Dzung Dinh Viet am 10. Mai 2024
Xin chào!Dear Valued guest Tammy,Thank you for choosing Vinpearl Resort & Spa Ha Long as your address of choice while staying in Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl.Sincerely,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

2/10 – Ungenügend

michael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A wedding that was more like a rave interrupted our stay . The staff was horrified , we were horrified . Th wedding was allowed to play music outside for hours . Been to many outdoor concerts but not this loud . The wedding took over the hotel and was disrespectful to employees and everyone . Horrible experience .
Aufenthalt von 1 Nacht im April 2024
Antwort von Dzung Dinh Viet am 6. Mai 2024
Xin chào!Dear Our Valued Guest Michael,Thank you for choosing to spend your holiday staying at Vinpearl Resort & Spa Halong and for sharing your experience with us.Your feedback, regarding the noise issue during the outdoor wedding event, is truly valued and has been reviewed in detail with the relevant teams. We pride ourselves in taking every positive and negative observation as constructive resolution, ensuring no other guest will experience a similar shortfall.We sincerely apologise for the unfulfilled experience of this stay, and would like to thank you once again, for highlighting these issues. Representing the brand of Vinpearl, we hope to have the opportunity to welcome you back to our resort in the future for a true Vinpearl experience.Best Regards,Dzung Dinh VietFront Office ManagerVinpearl Resort and Spa Ha Long team

10/10 – Hervorragend

Blair

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is an amazing property!! Top notch service, hospitality. The grounds are beautiful. Quiet and peaceful. The breakfast buffet was and room service food was excellent. Would stay here again in a heartbeat!!
Aufenthalt von 4 Nächten im April 2024
Antwort von Dzung Dinh Viet am 23. Apr. 2024
Xin chao!Dear Our Valued Guest Blair,Warm greetings from Vinpearl Resort & Spa Hạ Long!It’s such a gratifying feeling to read that you had an enjoyable experience while staying with us. We are nothing short of delighted to find that you were impressed with the gracious hospitality and the great service of our team, who went beyond to make a wonderful difference to your visit.Your lovely words will be shared with our team as it serves as an inspiration for us to strive harder to exceed our guests’ expectations.Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved one in the nearest future.Kind regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 – Hervorragend

Chris

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 9 Nächten im April 2024
Antwort von Dzung Dinh Viet am 15. Apr. 2024
Xin chào!Dear Valued Guest Chris,Thank you for choosing Vinpearl Resort & Spa Ha Long as your address of choice while staying in Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl.Sincerely,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 – Hervorragend

My, Kirkland

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property is marvelously maintained. The buffet has food for everyone and the quality of ingredients are very high. Very big pools both inside and outside. Inside heated outside not. Wish they post a sign to say so.
Aufenthalt von 1 Nacht im März 2024
Antwort von Dzung Dinh Viet am 4. Apr. 2024
Xin chào!Dear Our Valued Guest My,Warm greetings from Vinpearl Resort & Spa Hạ Long!It’s such a gratifying feeling to read that you had an enjoyable experience while staying with us. We are nothing short of delighted to find that you were impressed with the gracious hospitality and the great service of our team, who went beyond to make a wonderful difference to your visit.Your lovely words will be shared with our team as it serves as an inspiration for us to strive harder to exceed our guests’ expectations.Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved one in the nearest future.Kind regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

8/10 – Gut

xiaolei

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Dzung Dinh Viet am 4. Apr. 2024
Xin chào!Dear Our Valued Guest Xiaolei,Thank you for choosing Vinpearl Resort & Spa Ha Long as your address of choice while staying in Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for spending time to leave us a review. We look forward to having the opportunity of seeing you and your family in the nearest future to enjoy all facilities and hospitality of Vinpearl.Sincerely,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 – Hervorragend

Jeff

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We were very pleased with our stay at The Vin Pearl Resort. Lovely big property and very well kept. The staff were very friendly and attentive. They were willing to help you with anything you needed. The general manager Kristof was so kind and friendly and helpful to us. I would recommend this hotel
Aufenthalt von 4 Nächten im März 2024
Antwort von Dzung Dinh Viet am 24. März 2024
Xin chào!Dear Our Valued Guest Jeff,Thank you very much for sharing your marvelous comments, we are flattered to read know that you love Vinpearl Resort & Spa Ha Long. We are humbled by your kind words, and rest assured that we will share to the team for the purpose of inspiring them to continuously strive hard in achieving excellence.We are looking forward to be at your service again on your next journey.Kind regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 – Hervorragend

Zahir

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing property amazing staff loved it
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Dzung Dinh Viet am 11. März 2024
Xin chào!Dear Our Valued Guest Zahir,Thank you so much for sharing your impressions after your recent stay at Vinpearl Resort & Spa Hạ Long.We highly appreciate your nice word about your fantastic experience. Meeting the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. Rest assured that we will certainly share your generous words of praise with the whole team.Once again thank you very much - we are looking forward to your next visit to Hạ Long with your family.Warm regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 – Hervorragend

elimane

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent and good area really a good area to stay I recommend everyone to visit that area
Aufenthalt von 1 Nacht im März 2024
Antwort von Dzung Dinh Viet am 10. März 2024
Xin chào!Dear Our Valued Guest Elimane,Thank you very much for sharing your marvelous comments, we are flattered to read know that you love Vinpearl Resort & Spa Ha Long. We are humbled by your kind words, rest assured that we will share to the team for the purpose of inspiring them to continuously strive hard in achieving excellence.We are looking forward to be at your service again on your next journey.Kind regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 – Hervorragend

Kunio

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
施設や応対は言うことなし。食事も充実していてとても満足。ただ、天候がはっきりしない時期でしたが、ハロン湾6時間観光は、ベストでラッキーでした。
Aufenthalt von 2 Nächten im März 2024
Antwort von Dzung Dinh Viet am 8. März 2024
Xin chào!Dear Kunio,I would like to thank you very much for sharing your marvelous comments, we are flattered to read know that you enjoy the stay at our resort by the wonder bay. It is our commitment to provide excellent service to all of our guests and it is such a great thought that you have experience this. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service due to you.Thank you so much for your ongoing supports and we are pleased to be at your service.Warm regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 – Hervorragend

Tien

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
High quality room, beautiful view and balcony, great service, delicious food and amazing breakfast
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Dzung Dinh Viet am 2. März 2024
Xin chào!Dear Our Valued Guest Tien,Thank you so much for sharing your impressions after your recent stay at Vinpearl Resort & Spa Hạ Long.We highly appreciate your nice word about your fantastic experience. Meeting the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. Rest assured that we will certainly share your generous words of praise with the whole team.Once again thank you very much - we are looking forward to your next visit to Hạ Long with your family.Warm regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 – Hervorragend

Minh

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Dzung Dinh Viet am 2. März 2024
Xin chào!Dear Our Valued Guest Minh,Thank you so much for sharing your impressions after your recent stay at Vinpearl Resort & Spa Hạ Long.We highly appreciate your nice word about your fantastic experience. Meeting the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. Rest assured that we will certainly share your generous words of praise with the whole team.Once again thank you very much - we are looking forward to your next visit to Hạ Long with your family.Warm regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 – Hervorragend

TOMMY

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Dzung Dinh Viet am 2. März 2024
Xin chào!Dear Our Valued Guest Tommy,Thank you so much for sharing your impressions after your recent stay at Vinpearl Resort & Spa Hạ Long.We highly appreciate your nice word about your fantastic experience. Meeting the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. Rest assured that we will certainly share your generous words of praise with the whole team.Once again thank you very much - we are looking forward to your next visit to Hạ Long with your family.Warm regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

8/10 – Gut

Abin, New Hyde Park

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel staff and hotel grounds are stunning! Love the private boat transfer and island feel, can’t really see ha long bay from the resort. My only thing is the hotel rooms look very outdated. Walking in from the terminal to the front you feel a Bellagio Las Vegas vibe but the room feels like 1950s. Service was excellent though!! No complaints!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Ho Phuoc Tu Front Office Manager am 18. Feb. 2024
Xin chào!Dear our valued guest,Thank you so much for taking time to leave a review of your recent stay at Vinpearl resort & Spa Ha Long.We hope to have the pleasure of welcoming you back to our resort in the near future and thank you once again for choosing to stay with us.Warmest regards,Hồ Phước TứFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 – Hervorragend

Jody

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Stunning private island resort, definitely makes you feel like you are living the life of luxury. It was so quite and peaceful. The staff are all super friendly and go out of there way to help you, even when not asked. Super easy to get taxis from the resort and just a short boat ride to to the island via thw resorts own boats. The added little touches of a pianist and singer, free jacuzzi and sauna made it feel extra special. The only issue was the vegetarian food options which was very limited unfortunately and there was no evening buffet abailable through out our stay just the a la carte restaurant was open.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Ho Phuoc Tu Front Office Manager am 12. Feb. 2024
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 – Hervorragend

David

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It is a beautiful property and all the staff are great!
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Ho Phuoc Tu Front Office Manager am 25. Jan. 2024
Xin chào!Dear David,Thank you for choosing Vinpearl Resort & Spa Ha Long as your address of choice while staying in Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl.Sincerely,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

2/10 – Ungenügend

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Bed bugs!
On the second day of my stay, I was bitten by bed bugs and experienced considerable itching. I asked the housekeeping staff to change the bed, but they only replaced the top sheets, leaving the bed bug feces untouched. I requested a room change, but was told I needed to pay additional accommodation fees, so I decided against it. From their response, it seems like bed bug infestations are a common issue here. I advise checking under the sheets and inspecting the mattress as soon as you enter the room. If you find bed bugs, you should insist on changing rooms. I definitely do not want to stay at this hotel again
Bed bugs!
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Ho Phuoc Tu Front Office Manager am 20. Jan. 2024
Xin chào!Dear Guest,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 – Hervorragend

Koki

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
とってもすばら
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Ho Phuoc Tu Front Office Manager am 20. Jan. 2024
Xin chào!Dear Valued guest,Thank you for choosing Vinpearl Resort & Spa Ha Long as your address of choice while staying in Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl.Sincerely,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 – Hervorragend

KAZUKI

Aufenthalt von 4 Nächten im Januar 2024
Antwort von Ho Phuoc Tu Front Office Manager am 20. Jan. 2024
Xin chào!Dear Valued guest,Thank you for choosing Vinpearl Resort & Spa Ha Long as your address of choice while staying in Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl.Sincerely,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 – Hervorragend

KENICHI

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Ho Phuoc Tu Front Office Manager am 12. Jan. 2024
Xin chào! Dear Mr Ohara Kenichi, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 – Hervorragend

Jennifer

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Highly Recommend
Excellent property and excellent stay. I can't believe how inexpensive it was to stay at this beautiful property. The rooms are roomy, beds are comfortable and the view is unmatched. The sad thing was that it was like a ghost town when we were there.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Ho Phuoc Tu Front Office Manager am 9. Jan. 2024
Xin chào!Dear Jennifer,Thank you so much for sharing your impressions after your recent stay at Vinpearl Resort & Spa Hạ Long.We highly appreciate your nice word about your fantastic experience. Meeting the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. Rest assured that we will certainly share your generous words of praise with the whole team.Once again thank you very much - we are looking forward to your next visit to Hạ Long with your family.Warm regards,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 – Hervorragend

BARRY, HOUSTON

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Ho Phuoc Tu Front Office Manager am 9. Jan. 2024
Xin chào!Dear Barry,Thank you so much for sharing your impressions after your recent stay at Vinpearl Resort & Spa Hạ Long.We highly appreciate your nice word about your fantastic experience. Meeting the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. Rest assured that we will certainly share your generous words of praise with the whole team.Once again thank you very much - we are looking forward to your next visit to Hạ Long with your family.Warm regards,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 – Hervorragend

JENNY

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wonderful Hotel
The hotel itself is amazing. Travelers get so much bang for their buck at this beautiful hotel. Service is outstanding. Sadly, it is a ghost town this time of year, which is such a shame. Not sure how they can sustain all of the wonderful-ness with so little occupants.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Ho Phuoc Tu Front Office Manager am 9. Jan. 2024
Xin chào!Dear Jenny,Thank you so much for sharing your impressions after your recent stay at Vinpearl Resort & Spa Hạ Long.We highly appreciate your nice word about your fantastic experience. Meeting the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. Rest assured that we will certainly share your generous words of praise with the whole team.Once again thank you very much - we are looking forward to your next visit to Hạ Long with your family.Warm regards,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

8/10 – Gut

Hsu-Ting

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Ho Phuoc Tu Front Office Manager am 15. Dez. 2023
Xin chào!Dear our valued guest,Thank you so much for taking time to leave a review of your recent stay at Vinpearl resort & Spa Ha Long.We are thrilled to hear that you enjoyed your experience with the level of service and comfort you deserve.We hope to have the pleasure of welcoming you back to our resort in the near future and thank you once again for choosing to stay with us.Warmest regards,Hồ Phước TứFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 – Hervorragend

Mariya

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Best resort in Ha Long Bay
Antwort von Ho Phuoc Tu Front Office Manager am 12. Feb. 2024
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 – Hervorragend

Joe

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good view any where. Staff is helpful. Breakfast is very good. Really enjoy.
Aufenthalt von 2 Nächten im November 2023
Antwort von Ho Phuoc Tu Front Office Manager am 29. Nov. 2023
Xin chào!Dear Our Valued Guest,Thank you very much for sharing your marvelous comments, we are flattered to read know that you love Vinpearl Resort & Spa Ha Long. We are humbled by your kind words, rest assured that we will share to the team for the purpose of inspiring them to continuously strive hard in achieving excellence.We are looking forward to be at your service again on your next journeyKind regards,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 – Hervorragend

YuenYuen Debbie Chiu

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great facility. Nice view. Friendly staff. The bedding can be better.
Aufenthalt von 1 Nacht im November 2023
Antwort von Ho Phuoc Tu Front Office Manager am 21. Nov. 2023
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im November 2023
Antwort von Ho Phuoc Tu Front Office Manager am 21. Nov. 2023
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 – Hervorragend

Vishal

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I’ll be back! Amazing place!
Amazing hotel will beautiful views! Staff were very friendly and helpful! Special thanks to Antoine and to all the staff to be honest for their warm welcome and professionalism. My only regret is that I only stayed for 1 night! Wish I had booked at least 2 nights stay. 10/10 overall! I will return!
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Ho Phuoc Tu Front Office Manager am 18. Nov. 2023
Xin chào!Dear Vishal,Warm greetings from Vinpearl Resort & Spa Hạ Long!It’s such a gratifying feeling to read that you had an enjoyable experience while staying with us. We are nothing short of delighted to find that you were impressed with the gracious hospitality and the great service of our team, who went beyond to make a wonderful difference to your visit.Your lovely words will be shared with our team as it serves as an inspiration for us to strive harder to exceed our guests’ expectations.Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved one in the nearest future.Kind regards,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 – Hervorragend

Mark

Gut: Zustand der Unterkunft
Vinpearl is excellent
The resort was beyond our expectations. The room was high! The buffets were excellent, full of a wide variety of great food. We loved the place.
Aufenthalt von 2 Nächten im November 2023
Antwort von Ho Phuoc Tu Front Office Manager am 14. Nov. 2023
Xin chào!Dear our valued guest,Thank you so much for taking time to leave a review of your recent stay at Vinpearl resort & Spa Ha Long.We are thrilled to hear that you enjoyed your experience with the level of service and comfort you deserve.We hope to have the pleasure of welcoming you back to our resort in the near future and thank you once again for choosing to stay with us.Warmest regards,Hồ Phước TứFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 – Hervorragend

Mariya

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing hotel very nice property with friendly staff
Aufenthalt von 5 Nächten im November 2023
Antwort von Ho Phuoc Tu Front Office Manager am 7. Nov. 2023
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

8/10 – Gut

Pao, Land O Lakes

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful place n landscaping Too many uncontrol children running around making the area affected unsafe
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Ho Phuoc Tu Front Office Manager Vinpearl Resort & am 29. Okt. 2023
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments and comments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 – Hervorragend

Claudine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Ho Phuoc Tu Front Office Manager am 28. Okt. 2023
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 – Hervorragend

Sylvie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Palace 5 étoiles incroyable
Séjour magnifique, tout est parfait : la chambre splendide, le petit dejeuner incroyable, la piscine, les transferts en bateau. Seul petit bémol : peu d'employés parlent anglais mais nous supposons que lorsque l'activité touristique étrangère reprendra, cela sera rectifié. Hôtel à recommander !
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Ho Phuoc Tu Front Office Manager am 19. Okt. 2023
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments and comments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

4/10 – Schlecht

Preetam

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
This property is really dated. It’s looks good when you first arrive but a closer look and you will see cracks, dirt, damaged walls, furnishings etc. There was a major problem with our room so the hotel did upgrade us. But we decided to check out early and cut our losses. It’s a facade, looks nice but closer look it’s dated. Food terrible for vegetarians tooz
Aufenthalt von 3 Nächten im September 2023
Antwort von Ho Phuoc Tu Front Office Manager am 7. Okt. 2023
Xin chào! Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 – Hervorragend

Dennis

Aufenthalt von 1 Nacht im September 2023
Antwort von Ho Phuoc Tu Front Office Manager am 24. Sept. 2023
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 – Hervorragend

Willy

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2023
Antwort von Ho Phuoc Tu Front Office Manager am 21. Sept. 2023
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long