Dear Marion,Thank you for sharing your feedback. Firstly, we sincerely apologize for any inconvenience caused by the transfer overcharge. Our Frontdesk team has already reached out to you to explain the situation regarding the promotion offered by Expedia and we have processed a refund of US57 for you. We hope this resolves the issue to your satisfaction.Regarding the minibar, our standard all-inclusive package does not include the minibar. However, we do offer a premium all-inclusive package that includes additional perks such as a stocked minibar, among other amenities. We apologize if this was not made clear during your booking process.As for the cleanliness of your room, we apologize for any shortcomings. We take cleanliness and hygiene very seriously and we will address this with our Executive Housekeeper backstage to ensure that our standards are consistently met.Regarding your comments about the view and the ambiance, we understand that our concept may not be for everyone. We pride ourselves on offering a unique rock ‘n’ roll vibe that sets us apart from other resorts in the Maldives. While we may not have the traditional "Maldives vibe", we believe our integrated concept adds excitement and a different experience for our guests.We value your feedback as it helps us continuously improve our services and offerings. We sincerely hope that despite those points that you have raised, you were able to find moments of enjoyment during your stay with us.Thank you again for choosing our resort and we look forward to the opportunity of welcoming you back so that we can provide you with a more enjoyable experience.Sent from Backstage,JemmaExecutive Office Manager

Dear Bärbel,On behalf of the Band at Hard Rock Hotel Maldives, thank you for the perfect 5/5 rating of your stay with us. We look forward to welcoming you back to our little paradise in the near future.Keep rocking!Sent from Backstage,Jemma

Dear Guest, Thank you for your rating and for staying with us. Sent from backstage, On behalf of The Band at Hard Rock Hotel Maldives, Agatha

Dear ROCIO,We appreciate your valuable feedback and are pleased that you recognized one of our unique features - being part of the integrated hub, CROSSROADS Maldives.Our integrated concept is designed to be an immersive experience, where our guests can explore and enjoy a variety of amenities seamlessly, including shared facilities between two Resorts and The Marina. From luxurious amenities to top-notch entertainment options, a wide array of activities, diverse dining experiences and shopping opportunities, our integrated resort offers everything guests need to relax and have fun at the same time. We are delighted that you appreciated this aspect of your stay and the opportunities it provided.Regarding your feedback about the pool bar service, we take your comments seriously and will address this with our band (team) to ensure that all guests receive the attention they deserve, making sure they feel like rockstars throughout their stay. We are continuously inspired by guests like you who contribute to the legendary vibe of Hard Rock Hotel Maldives and we look forward to welcoming you back for another unforgettable journey beyond the ordinary in the near future.Sent from Backstage,JemmaExecutive Office Manager

Dear Dagmara,On behalf of the Band (team) at Hard Rock Hotel Maldives, thank you for your feedback. We look forward to welcoming you back in the near future.Sent from Backstage,JemmaExecutive Office Manager

Dear Yutaka,On behalf of the Band (team) at Hard Rock Hotel Maldives, thank you for your feedback. We look forward to welcoming you back in the near future.Sent from Backstage,JemmaExecutive Office Manager

Dear Rebecca,We are delighted to learn that you had a fantastic holiday with us and that our band (team) went above and beyond to ensure you and your family had a memorable stay.Our overwater villas are designed to provide ample space and comfort, perfect for families like yours looking to unwind and enjoy paradise. It is wonderful to know that you appreciated the stunning views, the serene beaches and the crystal-clear water right at your doorstep.We are also glad that you enjoyed the culinary delights at our restaurants as well as those at our neighboring Marina. Our commitment to providing a variety of dining options that cater to every palate is one of the ways we aim to create value for money and ensure that every guest leaves with a full stomach and a smile.Once again, thank you for choosing Hard Rock Hotel Maldives for your getaway. We look forward to welcoming you back for another inspiring journey in the near future!Sent from Backstage,JemmaExecutive Office Manager

Dear Harvinder,We appreciate you taking the time to share your feedback about your recent stay with us at Hard Rock Hotel Maldives. We regret that your experience did not meet your expectations. However, without knowing more details about your specific concerns, it is challenging for us to address them directly. We would greatly appreciate it if you could provide us with more information so we can investigate and take corrective actions where necessary.We value your feedback and hope to have the opportunity to welcome you back in the future, where we can ensure that your experience is nothing short of amazing.Sent from Backstage,JemmaExecutive Office Manager

Dear Shintaro,We are pleased that your family time at Hard Rock Hotel Maldives was a memorable experience for you. Our band (team) takes pride in providing amplified service and ensuring that every guest feels welcome and cared for throughout their stay. From our stunning location to our world-class amenities and attentive band members, we create an authentic experience that rocks for all our guests.It is feedback like yours that motivates us to continue delivering exceptional hospitality and creating memorable experiences for our guests.We look forward to welcoming you and your family back to Hard Rock Hotel Maldives for another unforgettable getaway in the near future.Sent from Backstage,JemmaExecutive Office Manager

Dear Uthamakunan,We are pleased to learn that you enjoyed your stay with us and appreciated the unique features of our integrated resort.Indeed, being part of the integrated hub, CROSSROADS Maldives allows our guests to explore and enjoy a variety of shared amenities across three interconnecting islands. From luxurious amenities to top-notch entertainment options, diverse dining experiences and shopping opportunities, our integrated resort offers everything guests need to relax and have fun at the same time.Thank you for staying with us and we look forward to welcoming you back for another memorable stay at Hard Rock Hotel Maldives.Sent from Backstage,JemmaExecutive Office Manager

Dear HIDEKAZU,We are truly sorry to hear about your unfavorable experience with our band (team) during your stay at Hard Rock Hotel Maldives and we appreciate you bringing this to our attention.Understanding the specifics of what happened would be helpful for us to address these issues effectively. If you could provide more details about the interactions or situations that led to your dissatisfaction, we will make sure to investigate thoroughly and take appropriate action.Nevertheless, we are pleased that despite these challenges, you were still able to enjoy your overall stay. We strive to create memorable experiences for all our guests and your feedback is invaluable in helping us improve.Thank you for taking the time to share your feedback and we hope to have the opportunity to welcome you back to our musical playground in the near future.Sent from Backstage,JemmaExecutive Office Manager

Dear Jose Antonio,On behalf of the Band (team) at Hard Rock Hotel Maldives, thank you for your feedback. We look forward to welcoming you back in the near future.Sent from Backstage,JemmaExecutive Office Manager

Dear Starla,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our band (team) member who facilitated your check-in and acknowledged your concerns about other aspects of your stay.We would like to assure you that hygiene standards are of utmost importance to us and we have strict protocols in place to ensure the cleanliness and safety of our guests. We work closely with an independent certified company that conducts regular hygiene inspections at our resort to maintain the highest hygiene standards. Rest assured, we take your feedback seriously and we will investigate the issue you mentioned.Regarding the overcharges at checkout, we have carefully reviewed your folio and did not find any discrepancies. However, we understand that this may have caused you inconvenience and we encourage you to reach out to us privately so we can look into this matter further and ensure it is resolved to your satisfaction.We are sorry to hear that you found the view from your overwater villa less appealing. Although we do our utmost best to allocate villas on the other side of the island, availability can sometimes be limited and we may not always be able to fulfill every preference. While an ocean view offers unparalleled serenity, the skyline of Male’ island offers its own picturesque charm, especially during sunrise and sunset when the cityscape is bathed in warm hues. We hope you were able to find solace in the captivating charm of the Male’ skyline, especially during the enchanting moments of sunrise and sunset.Thank you once again for bringing these matters to our attention. We value your feedback and hope to have the opportunity to welcome you back in the near future, providing you with an even more enjoyable stay.Sent from Backstage,JemmaExecutive Office Manager

Dear Stephen,Thank you for taking the time to share your feedback following your recent stay at our resort. We are delighted to learn that you found our resort to be a great place to unwind after your adventurous dive trip. Your kind words are truly appreciated and we hope to welcome you back for another rejuvenating experience in the near future.Sent from Backstage,JemmaExecutive Office Manager

Dear manolo Cueva,Thank you for sharing your feedback with us. We are delighted that you found our Band (Team) helpful and enjoyed the cleanliness of our property during your stay.We strive to create an atmosphere where every guest feels like a rockstar and it is wonderful to know that our band's passion for providing amplified service contributed to your positive experience. Our brand mottos, "All Is One" and "Love All - Serve All" reflect our commitment to ensuring that every guest feels valued and cared for.We look forward to welcoming you back to our musical playground in the near future!Sent from Backstage,JemmaExecutive Office Manager

Dear John,On behalf of the Band (team) at Hard Rock Hotel Maldives, thank you for your feedback. We look forward to welcoming you back in the near future.Sent from Backstage,JemmaExecutive Office Manager

On behalf of the Band (team) at Hard Rock Hotel Maldives, thank you for your feedback. We look forward to welcoming you back in the near future.

Dear Oana,On behalf of the Band (team) at Hard Rock Hotel Maldives, thank you for your feedback. We look forward to welcoming you back in the near future.Sent from Backstage,JemmaExecutive Office Manager

Dear Adarsh,It truly warms our hearts to hear that you found our resort's surroundings beautiful, with its pristine white sand beaches and the calming embrace of the ocean.We are passionate about creating an atmosphere where every guest feels like a rock star and we are grateful for your feedback as it allows us to continuously refuel and amplify our service. Your comments regarding the buggy service speed and the quality of some food items have been noted and we are committed to addressing these areas to ensure that every aspect of your stay lives up to our legendary standards.Once again, thank you for your compliments and for highlighting areas where we can improve. We value your feedback as it guides us in our mission to provide an authentic experience that truly rocks. We hope to welcome you back again in the near future.Sent from Backstage,JemmaExecutive Office Manager

On behalf of the Band (team) at Hard Rock Hotel Maldives, thank you for your feedback. We look forward to welcoming you back in the near future.

Dear Ömer faruk,Thank you for sharing your feedback. We are touched by your kind words and it warms our hearts to know that you felt the essence of our commitment to guest satisfaction from the moment you stepped through our jetty until the very end of your stay.Creating a vibrant and boundless atmosphere where guests can refuel and experience the true essence of a legendary and inspiring journey is what we strive for. Thank you for choosing to be part of Hard Rock family. We can't wait to welcome you back for another rockin' experience in the not-too-distant future.Sent from Backstage,JemmaExecutive Office Manager

Dear Vianney,On behalf of the Band (team) at Hard Rock Hotel Maldives, thank you for your feedback. We look forward to welcoming you back in the near future.Sent from Backstage,JemmaExecutive Office Manager

On behalf of the Band (team) at Hard Rock Hotel Maldives, thank you for your feedback. We look forward to welcoming you back in the near future.

Dear DANIEL,We have noted that your overall rating was 2 out of 10 and we would like to understand more about your experience. Your feedback is valuable in helping us improve and provide the best possible service to our valued guests.If you could spare a few moments to write to us your specific comments or suggestions regarding your stay, it would be immensely helpful for us to pinpoint areas that may require attention.Once again, thank you for choosing Hard Rock Hotel Maldives and we hope to have the opportunity to welcome you back in the near future.Sent from Backstage,JemmaExecutive Office Manager

On behalf of the Band (team) at Hard Rock Hotel Maldives, thank you for your feedback. We look forward to welcoming you back in the near future.

On behalf of the Band (team) at Hard Rock Hotel Maldives, thank you for your feedback. We look forward to welcoming you back in the near future.

Dear Nurudin Samsuddin,Thank you for taking the time to share your feedback with us. We truly value your patronage at Hard Rock Hotel Maldives and we appreciate your continued support. We are saddened that your recent visit did not meet the expectations set during your previous stay in December 2020.We sincerely apologize for any inconvenience you may have encountered during your stay. Our band (team) is dedicated to providing amplified service and creating authentic experiences that rock for our guests. We would greatly appreciate if you could provide more specific details about the aspects that you found lacking during your stay. Your insights will be instrumental in helping us pinpoint areas for improvement and address them promptly.We understand the importance of creating a positive and vibrant atmosphere and we continuously strive to enhance our offerings. Your feedback is invaluable to us and we assure you that we take it seriously.Please feel free to share any additional details or suggestions you may have, as it will assist us in better understanding your experience and making the necessary improvements. We genuinely appreciate your feedback and look forward to the opportunity to exceed your expectations on your future visits.Thank you for choosing Hard Rock Hotel Maldives again and we value your continued support and hope to have the opportunity to welcome you back for an improved and unforgettable experience in the near future.Sent from Backstage,JemmaExecutive Office Manager

On behalf of the Band (team) at Hard Rock Hotel Maldives, thank you for your feedback. We look forward to welcoming you back in the near future.

On behalf of the Band (team) at Hard Rock Hotel Maldives, thank you for your feedback. We look forward to welcoming you back in the near future.

On behalf of the Band (team) at Hard Rock Hotel Maldives, thank you for your feedback. We look forward to welcoming you back in the near future.

Dear Andrey,We appreciate you taking the time to share your feedback and we regret any inconvenience you experienced during your stay at Hard Rock Hotel Maldives. Your concerns are of utmost importance to us and we have thoroughly investigated each issue raised in your review.Regarding the alleged theft of your sport shoes, we take such matters very seriously and we conducted a comprehensive investigation into the incident. However, after a careful examination, we found no evidence to support the claim that your luggage was tampered with or that any item was stolen. Our team takes the safety and security of our guests and their belongings as our highest priority and we can assure you that we follow stringent protocols to ensure the well-being of our guests.We understand that room size is a subjective matter and we strive to provide accurate descriptions on our website to set the right expectations for our guests. We regret if the size of the room did not meet your expectations and we appreciate your feedback on this matter.Concerning your reservation modification and the refund for one night, we do have a cancellation policy in place and it is communicated clearly in the booking confirmation. We acknowledge the challenges of a business trip and as a gesture of goodwill, we agreed for your request to waive the cancellation fee for you. And as we mentioned to you while you were still at the hotel, to facilitate this, you have to contact hotels.com directly as you made the reservation through their platform.Once again, we appreciate your feedback and the opportunity to address your concerns. We hope to have the chance to welcome you back in the future and provide you with a more positive experience.Sent from Backstage,JemmaExecutive Office Manager

On behalf of the Band (team) at Hard Rock Hotel Maldives, thank you for your feedback. We look forward to welcoming you back in the near future.

On behalf of the Band (team) at Hard Rock Hotel Maldives, thank you for your feedback. We look forward to welcoming you back in the near future.

On behalf of the Band (team) at Hard Rock Hotel Maldives, thank you for your feedback. We look forward to welcoming you back in the near future.

On behalf of the Band (team) at Hard Rock Hotel Maldives, thank you for your feedback. We look forward to welcoming you back in the near future.

Dear WING KIT,Thank you for taking the time to share your feedback about your recent stay at Hard Rock Hotel Maldives. We truly appreciate your patronage and the opportunity to address your concerns.First and foremost, we would like to extend our sincerest apologies for any inconveniences you experienced during your stay. It is disheartening to hear that you found our band (team) lacking in passion and that the activities provided did not meet your expectations. We take your feedback seriously and will certainly use it to improve our services and experiences for our valued guests.Regarding the decoration for your wedding anniversary, we are truly sorry for any oversight in this matter. Celebrating such a special occasion is of utmost importance to us and we regret that we fell short of creating a memorable experience for you. We appreciate your patience and understanding in reminding us and we will work on our communication and coordination to ensure this doesn't happen in the future.Your comments are invaluable to us and we are committed to enhancing our guest experience at Hard Rock Hotel Maldives. Please know that we are continuously working to improve our services and provide an unforgettable stay for all our guests.If you decide to visit us again, we would be more than happy to assist you in planning a special celebration for your next anniversary or any other special occasion. Please do not hesitate to contact our team directly to ensure your future stay with us is nothing less than exceptional.Once again, thank you for sharing your thoughts and we hope to have the opportunity to welcome you back to a vastly improved experience in the future.Sent from Backstage,JemmaExecutive Office Manager

Dear Marie,Thank you so much for sharing your delightful feedback! We are beyond grateful to learn that you had such a fabulous time during your stay with us. Our band (team) takes great pride in providing amplified service and making sure our guests have a wonderful experience. We are glad that their attentiveness added to your overall enjoyment.If you ever plan to return, please don't hesitate to reach out. We look forward to the opportunity to welcome you back for another memorable stay.Sent from Backstage,JemmaExecutive Office Manager

Dear Domo,Thank you for taking the time to share your feedback with us and for choosing Hard Rock Hotel Maldives once again for your stay. We truly appreciate your loyalty and the opportunity to address your concerns.We are saddened by the disappointment you experienced during your second visit. We regret that the quality of service you received did not meet your expectations and that we fell short of delivering the amplified service you have come to expect from us.Your comments regarding our band (team) demeanor, activities and oversight with your friend's wedding anniversary decoration are of great concern to us. Rest assured, we take your feedback seriously and we will be addressing these issues with our band to ensure that such lapses do not occur in the future.We are committed to constantly improving our services and feedback like yours helps us in this endeavor. We would like to assure you that your feedback will not be taken lightly and we will be making the necessary improvements to provide an authentic experience that rocks for our guests.We sincerely hope you reconsider and give us another opportunity to show you the experience you have enjoyed in the past. Please feel free to reach out to us directly if you decide to return, so we can ensure your visit exceeds your expectations. We genuinely value your continued support and feedback.Thank you for your understanding and we look forward to the possibility of hosting you again in the future.Sent from Backstage,JemmaExecutive Office Manager

On behalf of the Band (team) at Hard Rock Hotel Maldives, thank you for your feedback. We look forward to welcoming you back in the near future.

Dear Thomas,On behalf of the Band (team) at Hard Rock Hotel Maldives, thank you for your feedback. We look forward to welcoming you back in the near future.Sent from Backstage,JemmaExecutive Office Manager

Dear NATASHA,Thank you for the lovely feedback, which fuels our passion! It’s our pleasure to serve you in the true Hard Rock spirit. Your vibes about our band (team) and their dedication to making your stay legendary resonate perfectly with our motto "Love All - Serve All". We are glad that you rocked out at our restaurants and enjoyed the beats of our all-inclusive package, which is all about that generous, boundless flavour. And recommending the overwater pool villa for intimate moments? That's the kind of dynamic, imaginative experience we aim to deliver. And as for the entertainment, we believe in taking time to be kind to our guests. That's why we go above and beyond to keep the party rolling and provide you with a legendary and inspiring playground.Your once-in-a-lifetime experience is what we live for. Thanks for sharing the buzz and keep rocking with us whenever you are ready to embark on another electrifying journey. Sent from Backstage,JemmaExecutive Office Manager

Dear Hafidz,On behalf of the Band (team) at Hard Rock Hotel Maldives, thank you for your feedback. We look forward to welcoming you back in the near future.Sent from Backstage,JemmaExecutive Office Manager

On behalf of the Band (team) at Hard Rock Hotel Maldives, thank you for your feedback. We look forward to welcoming you back in the near future.

On behalf of the Band (team) at Hard Rock Hotel Maldives, thank you for your feedback. We look forward to welcoming you back in the near future.

Dear Kit Yi,On behalf of the Band (team) at Hard Rock Hotel Maldives, thank you for your feedback. We look forward to welcoming you back in the near future.Sent from Backstage,JemmaExecutive Office Manager

Dear Radd,Thanks for sharing your feedback and for joining us on this epic journey. We appreciate your feedback and taking the time to groove with us.We are glad that you enjoyed the incredible vibes of our location, views and the beauty of our surroundings. While we regret to hear that our resort didn't blow you away, we believe that every stay at Hard Rock Hotel is a unique and unpredictable adventure. Our goal is to create a dynamic and imaginative atmosphere where every guest can find their own legendary moments.Thanks again for sharing your experience with us and we hope you will give us another chance to amplify your stay in the future.Sent from Backstage,JemmaExecutive Office Manager

Dear Archana,On behalf of the Band (team) at Hard Rock Hotel Maldives, thank you for your feedback. We look forward to welcoming you back in the near future.Sent from Backstage,JemmaExecutive Office Manager

Dear Tomonori,On behalf of the Band (team) at Hard Rock Hotel Maldives, thank you for your feedback. We look forward to welcoming you back in the near future.Sent from Backstage,JemmaExecutive Office Manager

Dear Vanessa,Your feedback has us dancing in delight! We are absolutely delighted that your 30th birthday bash at Hard Rock Hotel Maldives was a hit that spun us all into a state of amplified euphoria.From the moment you stepped into our groove-infused realm, you embarked on a journey that was beyond ordinary. Kudos to Kishore, your rockstar Butler for cranking up the vibe and serving you with relentless spirit. Your comfort was his mission and he totally nailed it.And speaking of nailing it, that birthday gig at our legendary Hard Rock Cafe must have been an unforgettable showstopper. We are all about igniting the spirit of the rock star within and you took centre stage like an absolute pro.Naxeef, the master of the open road revved up the excitement as your chauffeur and we are proud to learn that he cranked up the volume on being more than just a driver. He is all about turning your journey into an imaginative adventure with beats that resonate far beyond the road.Our charismatic duo, Chaya and Kishore joined forces to make your birthday the stuff of legends. The way they curated your experience encapsulates our mottos - All Is One and Love All – Serve All. They embody Take Time To Be Kind, showing that the true spirit of rock n' roll is about spreading generosity and good vibes.Your words are like music to our ears, inspiring us to keep the essence of Hard Rock alive in every beat, every dish, and every moment you spent with us. Your recommendation fuels our passion for delivering authentic experiences that rock.As you bid us farewell (for now), remember that the stage is always set for your return. Keep those dreams alive, plan your next adventure and share your rockin' tales with the world!Sent from Backstage,JemmaExecutive Office Manager