Zimmersafe, Schreibtisch, kostenloses WLAN, Bettwäsche

Bewertungen von Days Inn by Wyndham El Paso Airport East

2 out of 5
Days Inn by Wyndham El Paso Airport East
10635 Gateway Blvd W, El Paso, TX

Bewertungen

5,4
134 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
188 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
167 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
176 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
335 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

5,6/10

Sauberkeit

6,2/10

Personal & Service

4,8/10

Ausstattung

5,0/10

Zustand der Unterkunft

5,0/10

Umweltfreundlichkeit

Bewertungen

2/10 – Ungenügend

Francico javier

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hola bienas tardes necesito mi reemboso me cancelaron la estansia no me que de en ese lugar nesecito comunicarme urgentemente. Y que le apliquen una buena multa el hotel me cancelo mi hospedaje necesito mi reembolso al instante. Llegue al hotel con la noticia que ya no tenian cuartos yo nunca cancele nada y ellos optaron por rentarla ya que llegue despues de la hora de entra y optaron por rentarsela a otro huesped no se me hace justo y cual tube que alquilar en otro hotel se me hace un robo y que no pongan atencion en esoy si no hacen nada voy aquemarlos por todos los medios posibles que lo dejen en la calle a uno
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 27. Mai 2024
Hi Francico,We regret any inconvenience caused and want to assure you that the issues you raised are not in line with our usual standards of service. Your feedback is valuable, and we will conduct an internal investigation to address the issue. If you have any further concerns please call up the property for the resolution.

2/10 – Ungenügend

Hui J

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Terrible
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 27. Mai 2024
Hi Hui,Your feedback is important to us, and we apologize for falling short of your expectations. We take your concerns seriously and will work diligently to address them. If you would like to discuss your experience further or if there's anything we can do to make it right, please don't hesitate to reach out to us. Hope to serve you better in the future.

10/10 – Hervorragend

Daniel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 19. Mai 2024
Hi Daniel,Winning a 5-star rating from our customers makes us very happy and motivates us to keep providing exceptional service. We are overjoyed that you had a pleasant stay, and we look forward to having you stay with us once more on your travels in the future.

4/10 – Schlecht

RAUL

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Con todo respeto, si está en remodelación, por favor apúrense mucho !! Está muuuy descuidado, el desayuno es una isla de café absolutamente insuficiente. Pero la atención del personal es excelente en verdad !!!
Aufenthalt von 1 Nacht im April 2024
Antwort von Sophia CSR am 6. Mai 2024
Hi Raul,We apologize for any inconvenience caused by the state of our facilities. Your comments about the breakfast and the overall condition of the property are duly noted, and we'll work diligently to address these areas promptly. We're glad to hear that you appreciated the excellent attention from our staff, and we'll ensure they receive your commendation. Please know that your satisfaction is our priority, and we're committed to improving your experience with us. We hope to welcome you back to a fully renovated and enhanced Comfort Inn in the future.

4/10 – Schlecht

sergio, Laveen

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Sophia CSR am 29. Apr. 2024
Hi Sergio,Our objective is to deliver a superior experience, and we acknowledge that we did not meet your expectations on this occasion. We are eager to gain insight into the challenges you encountered during your visit, which led to a rating of 2. Your candid feedback, whether positive or negative, is crucial for our continuous improvement. We look forward to the opportunity to better serve you in the future.

2/10 – Ungenügend

Daniel

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very horrible experience
Aufenthalt von 1 Nacht im April 2024
Antwort von Sophia CSR am 25. Apr. 2024
Hi Daniel,We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main purpose is to make our guests smile and be happy and for this, we strive each day. We regret we fail this time in your case. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

4/10 – Schlecht

ANGEL

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Sophia CSR am 25. Apr. 2024
Dear Guest,I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

2/10 – Ungenügend

FRANZ

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Para empezar el baño estaba muy sucio tenía toallas sucias de algún otro huésped olía muy mal en el cuarto y yo reservé un cuarto con camas queen y nos dieron cuarto con camas matrimoniales y tenía agua caliente para bañar
Aufenthalt von 1 Nacht im April 2024
Antwort von Sophia CSR am 22. Apr. 2024
Hi Franz,Ensuring the cleanliness of our property is a top priority for our team, and we are disheartened to learn that you had concerns about our diligence in this regard. Additionally, we regret any inconvenience caused by the lack of hot water. It is never our intention for our customers to have a less-than-satisfactory experience. Your feedback is valuable, and our team will utilize it to address the mentioned concerns and enhance their performance. We genuinely hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable stay.

6/10 – Okay

Steve

Geschäftlich gereist
I liked that it had close access to Walmart and other areas. However the walls are paper thin and if you are staying on the third floor like I was your room physically shakes as people walk by. This occurs all hours of the night.
Aufenthalt von 5 Nächten im April 2024
Antwort von Sophia CSR am 22. Apr. 2024
Hi Steve,We're pleased to hear that you appreciated the close access to nearby amenities. However, we apologize for the inconvenience caused by noise and vibrations from guests walking by, especially during the night. We regret that we fell short of your expectations in this regard. We'll address these concerns with our team to find solutions and improve our guests' experience. We hope to have the opportunity to welcome you back for a better experience in the future.

2/10 – Ungenügend

Gisela

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
They were increasingly rude.
Aufenthalt von 2 Nächten im April 2024
Antwort von Sophia CSR am 15. Apr. 2024
Hi Gisela,This is not the level of service we aim to provide to our guests. Please accept our sincerest apologies for any rudeness you encountered during your stay. We value your feedback and take it seriously, and we'll investigate the issue with our staff. We hope to have the opportunity to regain your trust in the future.

4/10 – Schlecht

Nathan

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Skipped the airport shuttle, which was the reason we selected it because there was no accommodation if they overfilled. No booking. No lights in the room. They acted like it was user error when I reported it and did not follow up. No security latch on the door. No soap. We had hiked all day and I wanted a shower. Some guy in the office had to rummage through a junk drawer to find some. Floors were filthy. A bare bulb in the bathroom, but at least there was light. Broken TP dispenser. At least the air conditioner drowned out the loud neighbors who left their door open at all times. No water in the pool, but plenty of trash in it. I guess these are the high Days Inn standards and classiness of Wyndham. Maybe the head honchos should come for a stay.
Aufenthalt von 1 Nacht im April 2024
Antwort von Sophia CSR am 8. Apr. 2024
Hi Nathan,We apologize for the numerous issues you encountered during your stay. This does not reflect the standard of service we aim to provide, and we are disappointed to hear about your experience. Rest assured, we take your feedback seriously and will address these issues promptly to ensure they do not occur in the future. We appreciate your patience and hope to have the opportunity to restore your faith in our hotel on your next visit.

2/10 – Ungenügend

Miguel

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
cuando llegue ala reservacion , no tenian habitacion disponible , me querian mover a habitaciones diferentes a mi acompanante y ami... espere un buen rato para que me asignaran una habitacion como la que yo habia reservado...pesimo servicio
Aufenthalt von 1 Nacht im März 2024
Antwort von Sophia CSR am 3. Apr. 2024
Hi Miguel,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

4/10 – Schlecht

Laura

Aufenthalt von 3 Nächten im März 2024
Antwort von Sophia CSR am 23. Apr. 2024
Hi Laura,We recognize that we fell short of meeting your expectations on this particular occasion as reflected in your rating of 2. We are keen to understand the specific challenges you faced during your visit, as your honest feedback, whether positive or negative, is essential for our ongoing enhancements. We anticipate the chance to improve and offer you a superior service in the future.

6/10 – Okay

Laura

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
O
Aufenthalt von 2 Nächten im März 2024
Antwort von Sophia CSR am 1. Apr. 2024
Hi Laura,Thank you for awarding us a 3-star rating. We trust you had a pleasant stay with us. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We're eager to welcome you back on your next visit!

10/10 – Hervorragend

Ricardo

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff members are friendly n kind
Aufenthalt von 3 Nächten im März 2024
Antwort von Sophia CSR am 1. Apr. 2024
Hi Ricardo,Thank you for your kind words about our staff! We are delighted to hear you had a positive experience with our team. We look forward to welcoming you again in the future

8/10 – Gut

Karina

Mit der Familie gereist
Gut: Personal & Service
Good service
Aufenthalt von 1 Nacht im März 2024
Antwort von Sophia CSR am 26. März 2024
Hi Karina,Thank you for your kind words about our staff! We are delighted to hear you had a positive experience with our service. We look forward to welcoming you again in the future

4/10 – Schlecht

Sheron

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
THE SHOWERHEAD WAS GOOD. SCANT number of pillows. VERY NOISY OVERHEAD. BROKEN DOOR LOCK-- NOT ENOUGH BEDDING; had to bring in my blanket from the car. Broken Drain handle in tub.
Aufenthalt von 1 Nacht im März 2024
Antwort von Sophia CSR am 22. März 2024
Hi Sheron,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I hope you will consider giving us another chance to exceed your expectations in the future.

2/10 – Ungenügend

Jesus Daniel

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
The guy on front desk nothing profesional too slow
Aufenthalt von 1 Nacht im März 2024
Antwort von Sophia CSR am 14. März 2024
Dear Guest,Your feedback is important to us, and we will address this issue with our team to ensure a more efficient experience for our guests. We appreciate you bringing this to our attention and hope to have the opportunity to serve you better on your next visit.

4/10 – Schlecht

Daniela

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
I paid for two nights but didn't even stay one night. I felt extremely unsafe.To top it off as we walked into the room. One of the beds was not made. Room looked dirty. It didn't seem like the rooms are being cleaned after each guest. But I guess you get what you pay for.
Aufenthalt von 2 Nächten im März 2024
Antwort von Sophia CSR am 4. März 2024
Hi Daniela,We sincerely apologize for the discomfort and inconvenience you experienced during your brief stay with us. Ensuring the safety and comfort of our guests is our top priority, and we are a family-friendly hotel all guests feel safe at our property. Your feedback regarding the cleanliness of the room and the unmade bed is deeply concerning, and we will address these issues with our housekeeping team to ensure proper cleaning protocols are followed. Your comments are taken seriously, and we will strive to make necessary improvements to prevent similar situations. If you would consider giving us another chance in the future, we would welcome the opportunity to provide you with a much-improved experience.

6/10 – Okay

Analilia

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Ausstattung
Dirty bathroom and floors
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 4. März 2024
Hi Analilia,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you again in the future.

6/10 – Okay

Analilia

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Ausstattung
Dirty bathroom
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Sophia CSR am 4. März 2024
Hi Analilia,Maintaining a clean property is of utmost importance to us, and it's disheartening to learn that you had some reservations about our efforts in this regard. We sincerely apologize for any inconvenience this may have caused you. Your feedback is invaluable, as we always strive to ensure our guests have a positive experience. The insights you've shared will be used to guide our housekeeping team in making necessary improvements. We truly hope to have the opportunity to welcome you back in the future and provide you with an improved stay.

6/10 – Okay

Carlos

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Did not supply enough towels for our party of 4 and rooms were dirty especially the shower
Aufenthalt von 6 Nächten im Februar 2024
Antwort von Sophia CSR am 4. März 2024
Hi Carlos,We apologize for the inconvenience you experienced during your stay. Providing adequate towels and ensuring cleanliness are essential aspects of our service, and we regret falling short in these areas. Your feedback regarding the cleanliness of the rooms, especially the shower, is concerning, and we will address this matter with our housekeeping team to ensure such oversights do not occur in the future. Please accept our apologies, and we appreciate your understanding. If you choose to stay with us again, we will strive to provide you with a much-improved experience.

10/10 – Hervorragend

Rodolfo

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice!
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Sophia CSR am 1. März 2024
Hi Rodolfo,Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 5 stars and review. Our Team hopes to have the chance to serve you again on your next visit.

10/10 – Hervorragend

Harold

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 1. März 2024
Hi Harold,It brings us immense joy to learn about your delightful experience. We genuinely value your recent stay and the outstanding 10-star rating you provided. Your satisfaction remains our highest priority, and we are eagerly anticipating the opportunity to welcome you back in the future. Thank you for choosing our hotel; we look forward to your return.

8/10 – Gut

Oscar

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Sophia CSR am 28. Feb. 2024
Hi Oscar,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.

2/10 – Ungenügend

Valeria

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
dirty, there were cockroaches in the room, the bathroom was dirty
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 26. Feb. 2024
Hi Valeria,I apologize sincerely for the unacceptable conditions you encountered during your stay. Your experience falls well below our standards of cleanliness and comfort, and we're deeply sorry for any discomfort caused by the presence of cockroaches. Immediate action will be taken to address these issues and ensure that they do not recur. We hope to have the opportunity to restore your confidence in our hotel on any future visits.

8/10 – Gut

James

Mit Haustieren gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
good value all around.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 21. Feb. 2024
Hi James,We're delighted to hear that you found our hotel to be a good value overall! We're pleased that you appreciated the experience. Thank you for your positive feedback, and we look forward to welcoming you back in the future!

4/10 – Schlecht

ALEXEI

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 21. Feb. 2024
Hi Alexei,As you have rated us below 5, we are concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. We welcome all your honest comments, whether it is positive or negative to improve our services. Hope to serve you better in the future.

8/10 – Gut

Gabe

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Better than Motel 6!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 20. Feb. 2024
Hi Gabe,Thank you for awarding us a 4-star rating. We're delighted to learn that you had a positive experience with our service. If there are any particular areas you believe we could refine to earn that fifth star, please feel free to share. We're constantly seeking ways to elevate our services and ensure our guests have the best possible experience. We look forward to the chance to serve you again in the future.

8/10 – Gut

Michelle

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Sophia CSR am 18. Feb. 2024
Hi Michelle,Grateful for the generous 8-star rating you've awarded us. Our utmost priority is to ensure our guests' complete satisfaction, so we're eager to receive any ideas or suggestions you might have for your future visits. We're excited about the chance to welcome you back on your next trip, aiming to provide you with an even more exceptional experience.

6/10 – Okay

Alberto

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Old hotel, not very safe and strange people
The hotel was ok for a 1 night stay, it was clean and that's all. We just arrived, slept, took a shower and left in the morning. It's an old, motel, it smelled strange like if someone next door was smoking weed. There were strange looking people in the parking lot, and some of the guests in the other rooms looked like homeless renting a hotel to spend the night. It does not feel very safe, honestly, but what can we expect for 60 dollars per night, right? It served its purpose, but we would definitely not say here again.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 18. Feb. 2024
Hi Alberto,Our team apologizes for the experience you had during your stay. Ensuring the safety and comfort of our guests is our top priority and all guests feel safe at our property. We take your feedback seriously and will address the issues you've mentioned to prevent them from happening again. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again.

2/10 – Ungenügend

Samantha

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Messy
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 13. Feb. 2024
Hi Samantha,We apologize for the messiness you experienced during your stay. Maintaining a clean and tidy environment is important to us, and we regret any inconvenience caused. We will address this issue promptly to ensure a more pleasant experience for our guests in the future. If there are any specific concerns you'd like to share so we can improve, please feel free to let us know. Your feedback is valuable to us.

6/10 – Okay

Javier

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
In fact the problem is with the bathtub plumbing.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 11. Feb. 2024
Hi Javier,We apologize for the inconvenience caused by the issue with the bathtub plumbing. Rest assured, we will address this promptly to ensure it's resolved for future guests. We're committed to providing a more enjoyable experience during your next visit.

6/10 – Okay

Fany

Está muy céntrico , solo las instalaciones están un poco descuidadas
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 6. Feb. 2024
Hi Fany,Glad to hear that you found our hotel centrally located. However, we apologize for any shortcomings you experienced with our facilities. Please rest assured that we take your comments seriously, and we will address any areas of neglect promptly to ensure a better experience for our guests. Hope to have the opportunity to provide you with an enhanced experience during your next stay.

6/10 – Okay

Ngoc

Mit der Familie gereist
Gut: Personal & Service
Upset because no hot water in bathroom
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 6. Feb. 2024
Hi Ngoc,The issue you mentioned is not the standard of service we aim to provide and we regret that we fell short of meeting your expectations in this regard. Please know that we take your feedback seriously, and we will investigate this issue immediately to ensure that it is resolved promptly. Hope to have the opportunity to restore your confidence in us during your next visit.

8/10 – Gut

Miguel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good stay
Stay was good. Room was cozy. Someone tried to open our door in the middle of the night. But overall good.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 5. Feb. 2024
Hi Miguel,Thank you for sharing your feedback. We're glad to hear that your stay was good and that you found the room cozy. However, we're concerned to learn about the incident of someone attempting to open your door in the middle of the night. Your safety and security are paramount, and we apologize for any discomfort this may have caused. We will address this issue with our team as to why this incident happened. We appreciate your input and hope to welcome you back for an even better experience in the future. Safe travels!

8/10 – Gut

Earl

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 5. Feb. 2024
Hi Earl,Grateful for the generous 8-star rating you've awarded us. Our utmost priority is to ensure our guests' complete satisfaction, so we're eager to receive any ideas or suggestions you might have for your future visits. We're excited about the chance to welcome you back on your next trip, aiming to provide you with an even more exceptional experience.

4/10 – Schlecht

Ronald

Verbesserungswürdig: Sauberkeit
Traffic noise all night, housekeeping not attentive.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sophia CSR am 5. Feb. 2024
Hi Ronald,We highly value your feedback as it provides us with a chance to enhance our service. Your comments are taken seriously, and we look forward to the opportunity to provide you with the exceptional experience you anticipate in the near future.

6/10 – Okay

Josue

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Can’t complain for the price.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Sophia CSR am 25. Jan. 2024
Hi Josue,Our team is glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

10/10 – Hervorragend

thien

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sophia CSR am 27. Jan. 2024
Hi Thien,Getting a 5-star rating from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.

10/10 – Hervorragend

Ernesto

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place, wouldn’t mind staying there again!
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Sophia CSR am 23. Jan. 2024
Hi Ernesto,Delighted to hear you had a fantastic experience! We're thrilled to be your choice for accommodation and look forward to welcoming you back.

4/10 – Schlecht

Stuart Wendell Shore

Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Property was inexpensive, but still not worth it. Noisy, with the freeway located 100 yards to the south, no latching lock on the door, and no WiFi!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sophia CSR am 19. Jan. 2024
Hi Stuart,We regret the noise disturbance, issues with the door lock, and the lack of WiFi. Your feedback is important, and we'll work to address these issues to improve our guests' experiences. We appreciate your input and hope you'll consider giving us another chance in the future.

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Inside remodeled
inside was remodeled very nicely. clean room and comfortable beds. Breakfast is only coffee and doughnuts.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sophia CSR am 10. Jan. 2024
Dear Guest,Thank you for your positive feedback on our recently remodelled interiors, clean rooms, and comfortable beds. We're pleased to hear that you enjoyed the upgraded accommodations. We appreciate your understanding regarding the limited breakfast options and will consider ways to enhance our offerings in the future. Your comfort is our priority, and we look forward to welcoming you back for another pleasant stay.

6/10 – Okay

Hector

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sophia CSR am 2. Jan. 2024
Hi Hector,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

2/10 – Ungenügend

Karen

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sophia CSR am 1. Jan. 2024
Hi Karen,I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

2/10 – Ungenügend

guillermo

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sophia CSR am 1. Jan. 2024
Hi Guillermo,Our objective is to deliver a superior experience, and we acknowledge that we did not meet your expectations on this occasion. We are eager to gain insight into the challenges you encountered during your visit, which led to a rating of 2. Your candid feedback, whether positive or negative, is crucial for our continuous improvement. We look forward to the opportunity to better serve you in the future.

10/10 – Hervorragend

Adrian

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sophia CSR am 1. Jan. 2024
Hi Adrian,Earning a perfect 10-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

8/10 – Gut

Cecilia

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sophia CSR am 29. Dez. 2023
Hi Cecilia,We are delighted to learn about your positive encounter with our service and value your generous 4-star rating. If there are particular aspects you believe we can refine to earn that coveted fifth star, we would greatly appreciate your input. Committed to ongoing improvement, our goal is to consistently deliver the highest quality experience for our guests. We look forward to the privilege of serving you again in the future.

4/10 – Schlecht

Jesus G

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
We felt like we were given the Expedia room. The WiFi network was unreachable due to the long distance from the switch. The A/C unit was extremely noisy and we didn't get our room made during our stay. Nobody was at the front desk when needed. I'd say the property is being terribly mismanaged at the moment.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Sophia CSR am 27. Dez. 2023
Hi Jesus,It's disheartening to hear about issues with the assigned room, WiFi accessibility, noisy A/C unit, and the lapse in housekeeping service. We assure you that we are actively working to address these issues. Your feedback is crucial, and we will strive to provide a much-improved experience in the future. We look forward to serving you with an improved stay.

10/10 – Hervorragend

Adrian

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sophia CSR am 27. Dez. 2023
Hi Adrian,Being awarded a 10-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.