8/10 – Gut
Lucy
Mit dem Partner gereist
15. Sept. 2025
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff at this hotel were all very friendly and welcoming, the hotel itself is stylish and in an excellent location in the centre of Edinburgh. We had drinks in the bar with the most fantastic views and we ate in the W Lounge on Sunday evening - all of which was faultless. We had breakfast on just one morning and the food was delicious and staff efficient and attentive.
However, I do feel that visitors should be made aware that when booking, the rooms are not as pictured or necessarily located in the main ribbon building but some are located in the building next door. We had booked a superior 2 double room with balcony which on the website shows 3 full glass windows with a door onto a balcony with glass front but instead our room had one glass door onto the balcony and no other windows and whilst the room was very comfortable, the lighting was poor and the shower room the size of a large wardrobe. The makeup mirror was set for someone who is over 6ft so no use to me! We were extremely surprised that the rooms were not made up each day and we had to ask for more toilet roll and water - I have no issue using the same towels and bedding but do think in a 5* hotel this was very below the service we expected. When we did raise the issue, the staff were quick to deal with our housekeeping issue and even rang to check we were happy later that day.
Lucy
Aufenthalt von 3 Nächten im September 2025
