6/10 – Okay
Paul
Mit der Familie gereist
7. Juni 2023
Gut: Sauberkeit
The hotel is stunning, but the service is lacking unfortunately and there are other issues too. The room AC did not work well when we arrived, the room could not be cooled to less than 25 degrees and even after maintenance came, for the duration of our stay the room was never cooler than 21-22 degrees. The water pressure is also terrible throughout the resort, my 6 year old even commented on it as she could not wash the shampoo out of her hair. These are basic things and not issues you expect in a brand new ‘ultra lux’ hotel. The service in the club lounge was poor until we complained (20 min wait for drinks despite asking three times) it did improve a lot after we complained and all staff were lovely. Some room fittings were also poor, chrome sink plugs already tarnished and the light strip under the sink fell off. We had a nice time, but the service did not compare to Jumeirah hotels unfortunately, hopefully it will improve. We stopped going to the original Atlantis due to poor service, but hoped the Royal would be different, sadly it’s not there yet.
Paul
Aufenthalt von 4 Nächten im Mai 2023
